Canon Color Universal Send Kit-Q1, Service Manual

Page: 78 / 96

Chapter 4
4-16
The number of
transmission standby
documents must be
reduced. #702 HD full (work area) - Wait a while then retry.
- Stop broadcast transmission with other protocols. This sometimes helps to
avoid this problem.
The number of
transmission standby
documents and BOX
documents must be
reduced. #703 HD full (work area) - Wait a while then retry.
- Delete documents from the BOX to free up HD space.
The address is not in the
address list. #704 Address book search error. - Check the address book settings.
Data size too big. #705 Transmission data size too big. - Reduce number of pages for transmission or lower resolution.
- Reset user mode transmission upper limit.
Address table not
available. #706 Address book locked. - Address book cannot be referenced as it is being used by remote UI.
- Address book cannot be referenced as it is being used by other transmission
components.
URL sending error #713 The document stored in Mail Box has been
deleted before the URL transmission.
- Do not delete the document in Mail Box.
- Send the document again.
No connection #752 DNS/SMTP server setting error (SMTP
connection error)
Reprogramme the user mode settings. (domain name, E-Mail address, DNS,
mail server)
No response #753 Network error(Socket Write,Selecterror, etc.) - Check cable and connectors.
Check TCP/IP #755 - IP address set to 0.0.0.0. In the following
two situations, the IP address is 0.0.0.0.
1) Address could not be obtained from DHCP,
BOOTP, RARP.
2) Unit launched in IP fixed mode(keys 1+7 to
enter FIXIPmode).
- TCP/IP protocol stack resources
insufficient. Even with internal retry (5
times), transmission failed.
- Set the IP address correctly or set DHCP, RARP, BOOTP environments to
operate properly.
- Turn power OFF/ON.
Check server #801 SMTP protocol error/ command timeout - Check mail server
- Check the network traffic.
Cannot find server #802 DNS/SMTP setting error(DNS error) Reprogramme the user mode settings. (domain name, E-Mail address, DNS, mail
server)
Check address #806 Incorrect address (address wrongly searched
on SMTP protocol)
Check address
POP server connection
error #810 Cannot connect to POP server when
attempting POP Before SMTP transmission.
- Reprogramme user mode settings (POP, DNS server name)
- Check POP server operation.
- Check DNS server operation.
POP server address error #813 Password, user account error when attempting
POP Before SMTP transmission.
- Check POP user name, password.
- Check POP server account.
No display #830 DSN error notification received. The DSN
error notification is sent to the transmission
source by the SMTP server and the iR
machine programmed for SMTP reception
during an ESMTP-enabled transfer path
whenever the destination address and the
other party's conditions settings are wrong, or
when the transmitted document's data size
exceeds the permitted SMTP server range.
- Check the destination address.
- Set the transmission data size so that it does not exceed the SMTP server's limit.
- Programme the transmission other party's conditions so that they can be
processed by the receiver.
No display #834 MDN error notification received. The MDN
error notification is sent to the transmission
source as a transmission result in the mail
header when the final processing of a mail
sent in I-Fax Full mode fails in the iR
reception machine.
- Programme the transmission other party conditions so that they can be
processed by the receiver.
- Check that the receiver memory is not full.
- Correct the cause of reception image decoding failure.
SMTP server
authentication error #839 Error occurred with password, user name and/
or account when attempting SMTP AUTH
transmission.
- Check SMTP authentication user name, password.
- Check SMTP server account.
SSL encoding error #841 Because there is no encoding algorithm in
common with the mail server, error occurred
when attempting SSL encoded transmission.
- Stop SSL encoded transmission.
- Change mail server settings and add encoding algorithm.
SSL encoding error #842 The mail server has requested client
authentication, which is an unsupported
function, and an error was generated when
SSL transmission was attempted.
- Change the mail server settings so that client authentication is not requested.
- Stop using SSL encoded transmissions.
SMTP authentication
error #843 In SMTP authentication using GSSAPI, there
is a significant difference (more than 5
minutes) in the time set in the KDC (Key
DistributionCenter) server and that set in the
iR, causing SMTP authentication, using
GSSAPI, to fail.
- Correct the time settings on the machine.
- Check the time zone and summer time settings.
- Correct the KDC server time settings.
SSL encoding error(POP) #844 In a transmission using POP Before SMTP,
the device attempted SSL encryption
communications but an error occurred in the
communications and failed in POP
authentication.
- Check the settings for encrypted SSL communications in the POP server.
- Turn Allow SSL (POP) option off in Additional Functions not to use SSL
encryption function for communications with the POP server.
- Turn POP Authentication before Sending option off not to use POP Before
SMTP.
Message Erro
r
code Cause Remedy