Troubleshooting
45
Troubleshooting Printer Hardware
Cannot install the
printer driver
(continued)
CD-ROM drive not
working properly
W
INDOWS
Use My Computer to confirm that the CD-ROM is
operating normally:
1. From the Desktop, double-click
My Computer
,
then
CD-ROM
.
For Windows XP, click
Start
, then
My Computer
,
then
CD-ROM drive
.
2. If the files do not appear, refer to your Windows
documentation for more information.
M
AC
OS
Open the Apple System Profiler, click
Devices and
Volumes
, then open the CD-ROM.
Computer cannot
detect a printer port
Verify that the correct cable (USB or parallel) is connected to
both your printer and your computer, and that the
connection is secure.
Verify that the printer is turned on and the POWER lamp is a
steady (non-blinking) green.
If this does not handle the problem, exit the installation
procedure and reinstall the software again.
Also see the
S820 User’s Guide
on the Setup Software &
User’s Guide CD-ROM for more information.
Problem
Possible Cause
Try This
Problem
Possible Cause
Try This
Paper jams in the
printer
Media jammed during
automatic feed
1. Gently pull the jammed paper out of the sheet feeder slot
or the paper output slot, whichever is easier.
If the paper tears and some of it is left in the printer, turn
the printer off, open the front cover, and remove the
pieces of paper.
If the paper will not pull out of the printer easily, do not
force it.
2. Reload paper into the automatic sheet feeder, then press
RESUME
on the printer.
If you turn the printer off, your print job data will be lost.
Print the job again.
Use a standard paper size whenever possible to prevent jams.
S820QSG.book Page 45 Thursday, October 18, 2001 1:41 PM
