4
Troubleshooting
The printer stops during a print job
Phenomenon
The printer ejects blank, unprinted
paper
The leading edge of rolls may be cut to straighten
it if you have selected
Trim Edge First
>
On
or
Automatic
in the
Control Panel
menu.
Print a test pattern to check the nozzles and make
sure the Printhead
is in good condition for printing.
Use the correct imagePROGRAF printer driver for the
printer and try printing again.
(
→
"Cutting the Leading Edge of Roll Paper
Automatically," User Manual)
Contact your Canon dealer for assistance.
The leading edge of the roll paper
was cut to straighten it.
The Printhead
nozzles are
clogged.
A print job was received from an
incompatible printer driver.
The printer is damaged.
(
→
"Checking for Nozzle Clogging," User Manual)
An error message is shown on the
Display Screen
Check the error message and take action as
necessary.
Remove the used roll and insert a new roll.
An error message is displayed
during printing.
The last portion of roll paper was
used during a print job, and paper
could not be advanced because
the trailing edge is taped to the roll.
Status
Corrective Action
(
→
, Error Messages)
(
→
, Removing the Roll from the Printer)
(
→
"Removing the Roll Holder from Rolls," User
Manual)
(
→
"Loading and Printing on Rolls," User Manual)
In the
Control Panel
, set
Auto Rotate
to
Off
and
print again.
The printer has received print data
that includes HP RTL commands
when
Auto Rotate
is
On
in the
Control Panel
menu.
(
→
, Menu Map)
Summary of Contents for 3433B010
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