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Canon 3114C008 Online Manual Download Page 438

When Error Occurred

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.

When an error occurs, a message is displayed on the computer or on the printer. For some errors, a support
code (error number) is also displayed.

When a Support Code and a Message are displayed on the Computer
Screen (Windows):

When a Support Code and a Message are displayed on the Printer's
LCD:

For details on how to resolve errors with Support Codes, see 

List of Support Code for Error

.

Note

• For details on how to resolve errors without Support Codes, see 

Message (Support Code) Appears

.

438

Summary of Contents for 3114C008

Page 1: ...G7000 series Online Manual English ...

Page 2: ...onnection 56 Printing Network Settings 57 Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection 63 IJ Network Device Setup Utility macOS 64 IJ Network Device Setup Utility 65 Starting Up IJ Network Device Setup Utility 66 Diagnosing and Repairing Network Settings 67 List of Models Which Does Not Support Diagnosis and Repair Function 68 Handling Paper Originals Ink Tan...

Page 3: ...5 Performing Maintenance Functions from Your Computer macOS 116 Opening Remote UI for Maintenance 117 Cleaning the Print Heads 118 Adjusting Print Head Position 120 Cleaning 121 Cleaning Paper Feed Rollers 122 Cleaning Inside the Printer Bottom Plate Cleaning 124 Overview 127 Safety 128 Safety Precautions 129 Regulatory Information 132 WEEE EU EEA 135 Handling Precautions 146 Legal Restrictions on...

Page 4: ...r Settings from Your Computer macOS 176 Managing the Printer Power 177 Changing the Printer Operation Mode 178 Changing Settings from Operation Panel 179 Changing Settings from Operation Panel 180 Setting Items on Operation Panel 181 FAX settings 182 Print settings 187 LAN settings 188 Other dev settings 192 Language selection 194 Firmware update 195 Reset setting 196 Feed settings 198 Web service...

Page 5: ...rint Job 230 Removing Printer That Is No Longer Required from List of Printers 231 Printing Using Canon Application Software 232 Printing from Smartphone Tablet 233 Printing Scanning with Wireless Direct 234 Paper Settings 238 Copying 242 Making Copies 243 Setting Items for Copying 245 Scanning 248 Scanning from Computer macOS 249 Scanning According to Item Type or Purpose IJ Scan Utility Lite 250...

Page 6: ...egistering a Fax telephone Number Using Speed Dial Utility2 297 Changing a Fax telephone Number Using Speed Dial Utility2 299 Deleting a Fax telephone Number Using Speed Dial Utility2 301 Changing Sender Information Using Speed Dial Utility2 302 Registering Changing Rejected Number Using Speed Dial Utility2 303 Registering Telephone Directory Has been Saved on Your Computer to Printer 304 Sending ...

Page 7: ...Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Security Software Settings 350 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wireless Router Settings 351 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking LAN Cable and Router 352 Cannot Find Printer on Check Printer Settings Screen Dur...

Page 8: ...Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines 395 Colors Are Unclear 398 Lines Are Misaligned Distorted 400 Paper Is Smudged Printed Surface Is Scratched 401 Vertical Line Next to Image 405 Scanning Problems macOS 406 Scanning Problems 407 Scanner Does Not Work 408 Scanner Driver Does Not Start 409 Error Message Is Displayed 410 Scanning Does Not Start Scanning Does Not Comp...

Page 9: ... Drivers in Network Environment Windows 435 Errors and Messages 436 Four Digit Alphanumeric Characters Appear on LCD 437 When Error Occurred 438 Message Support Code Appears 439 List of Support Code for Error 443 List of Support Code for Error Paper Jams 445 1300 446 1303 448 1304 450 1313 452 Paper Is Jammed inside Printer 453 Removing Jammed Paper from Rear Side 457 1000 462 Paper is Not in the ...

Page 10: ...5100 476 5200 477 5B00 478 6000 479 C000 480 ...

Page 11: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 11 ...

Page 12: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 13: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 13 ...

Page 14: ...other countries USB Type C is a trademark of USB Implementers Forum Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above cop...

Page 15: ...s indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this Li...

Page 16: ... excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the follow...

Page 17: ...g such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright ...

Page 18: ...mbridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Re...

Page 19: ...TS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with...

Page 20: ...ECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 ...

Page 21: ... DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISI...

Page 22: ...s in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PRO...

Page 23: ...copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice s...

Page 24: ...ight notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this soft...

Page 25: ...ifications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright year The FreeType Project www freetype org All right...

Page 26: ...l copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to any software derived from or based on the FreeType Project not jus...

Page 27: ... merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMI...

Page 28: ...ode must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products deri...

Page 29: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying Faxing 29 ...

Page 30: ...int photos with Easy PhotoPrint Editor 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo paper in portrait orientation WITH PRINT SIDE FACING UP 30 ...

Page 31: ... right paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper information registration screen for the rear tray appears on the LCD 31 ...

Page 32: ...ray then press the OK button Follow the instructions of any messages displayed to register the paper information 10 Open operation panel E pull out paper output tray F and then open output tray extension G Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 11 Start Easy PhotoPrint Editor For Windows The procedure below is for a c...

Page 33: ...Editor folder and then the Easy PhotoPrint Editor icon 12 Click Photos icon H 13 Click Browse I in Computer and select folder with photos you want to print 14 Click photos J you want to print and select Open K For Windows To select two or more photos at a time click photos while pressing the Ctrl key For macOS To select two or more photos at a time click photos while pressing the command key 33 ...

Page 34: ...to enables you to specify the number of copies for all photos with a single setting Selecting Same No of each photo disables the number of copies setting specified for each photo When unchecked the previous settings for each copy are re enabled for specifying the number of copies is also re enabled 16 Start printing For Windows Click Print M For macOS Click Next When the Print dialog appears speci...

Page 35: ...Note Easy PhotoPrint Editor lets you easily create and print original collages cards or calendars using your favorite photos Easy PhotoPrint Editor Guide 35 ...

Page 36: ...etails on how to download Canon PRINT Inkjet SELPHY see below Print Photos from Your Smartphone 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo paper in portrait orientation WITH PRINT SIDE FACING UP 36 ...

Page 37: ... right paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper information registration screen for the rear tray appears on the LCD 37 ...

Page 38: ...ar tray then press the OK button Follow the instructions of any messages displayed to register the paper information 10 Open operation panel E pull out paper output tray F and then open output tray extension G Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 11 Start Canon PRINT Inkjet SELPHY from your smartphone tablet 12 Sele...

Page 39: ...The list of photos saved on your smartphone tablet is displayed 13 Select a photo You can also select multiple photos at once 14 Specify the number of copies paper size etc 15 Start printing 39 ...

Page 40: ...per loaded in the cassette 1 Pull out the cassette A from the printer 2 Slide paper guides B in front and C on right to open guides 3 Load plain paper in portrait orientation WITH PRINT SIDE FACING DOWN 4 Align paper guides B in front and C on right with paper length and width 40 ...

Page 41: ...inserting the cassette into the printer the paper information registration screen for the cassette appears on the LCD 6 Press the OK button 7 Use the button to select the size of the loaded paper in the cassette then press the OK button 41 ...

Page 42: ...paper information 9 Open operation panel D pull out paper output tray E and then open output tray extension F Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 10 Press the COPY button G 11 Open document cover H 12 Load original WITH SIDE TO COPY FACING DOWN and align it with alignment mark I 42 ...

Page 43: ...ore documents continuously load them in the ADF Auto Document Feeder Loading Documents in the ADF Auto Document Feeder 13 Close the document cover gently 14 Check paper settings and press Black button J or Color button K 43 ...

Page 44: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 44 ...

Page 45: ...ple documents in black and white as follows 1 Open the document tray A 2 Slide the document guide B all the way out 3 Insert the document WITH THE SIDE TO SCAN FACING UP 4 Align document guide B with document width 45 ...

Page 46: ...5 Press the FAX button C 6 Use the Numeric buttons D to enter the fax number 7 Press the Black button E Note Many other convenient faxing features are available Faxing 46 ...

Page 47: ...r with Wireless Direct Internet connection from the printer becomes unavailable In that case web services for the printer cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data conn...

Page 48: ...twork Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection Select either link below to download IJ Network Device Setup Utility Checking Printer Connection Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network set...

Page 49: ...Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 49 ...

Page 50: ...evice to something other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security ...

Page 51: ...figure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the device an...

Page 52: ...ult Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection 52 ...

Page 53: ... minutes Enab disab Bonjour Enable Service name Canon G7000 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun Enable disable Enable DRX setting Wired LAN Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network name SSID for wireless direct DIRECT abXX G7000...

Page 54: ...ified at random and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 54 ...

Page 55: ...acOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the net...

Page 56: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 56 ...

Page 57: ...nformation The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 ...

Page 58: ...XX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXX...

Page 59: ...ive Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 10 alphanumeric characters 3 3 5 Channel Channel XX 1 to 13 3 3 6 Encryption Encryption method none WEP TKIP AES 3 3 7 Authentication Authentication method none auto open shared WPA PSK WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable Disable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Sub...

Page 60: ... 11 Stateless Prefix Length1 Stateless prefix length 1 XXX 4 12 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 13 Stateless Prefix Length2 Stateless prefix length 2 XXX 4 14 Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 15 Stateless Prefix Length3 Stateless prefix length 3 XXX 4 16 Stateless Address4 Stateless address 4 XXXX XXXX...

Page 61: ...e 5 9 Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address ...

Page 62: ... XX represents alphanumeric characters 62 ...

Page 63: ... Connection Ethernet Cable Settings For macOS Click here and redo setup Reconfiguration Method of Wi Fi Connection Follow either procedure below to change Wi Fi connection method infrastructure or Wireless Direct For Windows Click here and redo setup Perform settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setu...

Page 64: ...evice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 64 ...

Page 65: ...mputer on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install IJ Network Device Setup Utility disable block function of firewall 65 ...

Page 66: ...ect IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device Setup Utility starts diagnosis and repair of network Diagnosing and Repairing Network Settings 66 ...

Page 67: ...List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communic...

Page 68: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 68 ...

Page 69: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 69 ...

Page 70: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 70 ...

Page 71: ...ized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tra...

Page 72: ...this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see...

Page 73: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 73 ...

Page 74: ...not slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 74 ...

Page 75: ...nnot be fed Be sure to close the feed slot cover After closing the feed slot cover the paper information registration screen for the rear tray appears on the LCD 8 Press the OK button 9 Use the button to select the size of the loaded paper on the rear tray then press the OK button 75 ...

Page 76: ...r documents Each media type has specific preset settings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printin...

Page 77: ...r this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper s...

Page 78: ...WN and place it in center of cassette Important Always load paper in portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion F the paper may not be fed properly 78 ...

Page 79: ...ks into place 6 Slide right paper guide C to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark G Keep the paper stack height below the tabs H of the paper guides 79 ...

Page 80: ...ter until it stops After inserting the cassette into the printer the paper information registration screen for the cassette appears on the LCD 8 Press the OK button 9 Use the button to select the size of the loaded paper in the cassette then press the OK button 80 ...

Page 81: ...efore printing If the operation panel is close the printer does not start printing Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do n...

Page 82: ...ouble flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and s...

Page 83: ... guide D to open both paper guides 5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 83 ...

Page 84: ...the paper guides too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover C gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 84 ...

Page 85: ...on Note The asterisk on the LCD indicates the current setting 10 Use button to select Envelope and press OK button Follow the instructions of any messages displayed to register the paper information 11 Open operation panel F pull out paper output tray G and then open output tray extension H Be sure to open the operation panel before printing If the operation panel is close the printer does not sta...

Page 86: ...d on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 86 ...

Page 87: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 87 ...

Page 88: ...ccording to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF Note To scan the original at optimum quality load it on the platen 88 ...

Page 89: ...serve the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently 89 ...

Page 90: ...Important After loading the original on the platen be sure to close the document cover before starting to copy fax or scan 90 ...

Page 91: ...ten 1 Make sure any original has been removed from platen 2 Open document tray A 3 Slide the paper guides B all the way out 4 Insert document WITH SIDE TO SCAN FACING UP in document tray until you hear a beep sound Insert the document until it stops Note For details on the supported originals see below Supported Originals 5 Adjust document guide B to match width of document Do not slide the docume...

Page 92: ...92 ...

Page 93: ...ndard size A4 Letter etc for Scan size Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Press the SCAN button and select Auto scan for Original type Press the SCAN button select Photo for Original type and then specify Auto scan A Singl for Scan size Loading Only One Original in Center of Platen Scanning...

Page 94: ...nally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 in 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 in 1 cm or more space between the edges diagonally striped area of the platen Portions placed on the diagonally striped area cannot be scanned 94 ...

Page 95: ...ls Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may ...

Page 96: ...8 x 5 8 in 148 x 148 mm 2 on 1 4 on 1 copying A4 Letter only Quantity A4 Letter Max 35 sheets 20 lb 75 g m2 paper up to 0 14 in 3 5 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 in 0 5 mm high Originals other than the above 1 sheet Thickness 0 003 to 0 005 in 0 07 to 0 13 mm Weight 16 0 to 25 3 lb 60 to 95 g m2 Note Make sure any liquids on documents such as glue ink or correction flui...

Page 97: ...Glued documents Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 97 ...

Page 98: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 98 ...

Page 99: ...e faint or white streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink tanks follow the steps below Important Please ensure the printer remains flat after initial setup and is NOT turned upside down or on its side as ink in the printer may leak 1 Check that printer is t...

Page 100: ...over C To refill color ink tanks open the right ink tank cover D 4 Open the tank cap E of the ink tank to be refilled Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 5 Take a new ink bottle out of its package 100 ...

Page 101: ...hake the ink bottle Ink may spatter when opening the cap 7 Refill the ink tank Aligning the ink bottle s tip with the printer s inlet G slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall 101 ...

Page 102: ...e the ink bottle from the inlet Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright Discard empty ink bottles in compliance with local laws and regulations regarding disposal of consumables 9 Close the tank cap of the ink tank Mak...

Page 103: ...ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quali...

Page 104: ...white document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necessary to maintain the performance of the printer When ink runs low promptly refill it Ink Tips 104 ...

Page 105: ...damaged Note When you refill the ink tank refill the ink tank until ink reaches the upper limit line A If ink does not reach the upper limit line the remaining ink level is not detected correctly If a remaining ink error occurs the error message appears on the LCD When Error Occurred To ensure you receive premium print quality and to help protect your print head a certain amount of ink remains in ...

Page 106: ...ts condition When the printer performs cleaning a small amount of ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Does black and white printing use color ink Black and white printing may use ink other than black in...

Page 107: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 107 ...

Page 108: ...print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Examine the nozzle check patte...

Page 109: ... unplug the power cord when turning off the power If the problem is still not resolved perform ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flu...

Page 110: ...Adjusting Print Head Position Automatically For macOS Adjusting Print Head Position 110 ...

Page 111: ... or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Paper in the Cassette 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use the button to select Nozzle check and press the OK button The nozzle check pattern will be printed Do not perform any other op...

Page 112: ...e streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 112 ...

Page 113: ...s the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button The printer starts cleaning the print head Do not perform any other operations until the printer completes the cleaning of the print head This takes about 2 minutes 4 Check the print head condition To check the print head condition...

Page 114: ...ect Maintenance and press the OK button LCD and Operation Panel 3 Use button to select Deep Cleaning and press OK button The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 minute 4 Check the print head condition To check the print head condition print the nozzle check pattern If th...

Page 115: ... Loading Paper in the Cassette 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use the button to select Head alignment and then press the OK button The print head alignment sheet is printed and the print head is aligned automatically This takes about 4 to 5 minutes Note If automatic print head alignment fails an error message appears ...

Page 116: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 116 ...

Page 117: ...t and click Options Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Printing a Nozzle Check Pattern Managing the Printer Power Chang...

Page 118: ...ssage for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does not resolve the print head problem clean it once more Important Cleaning consumes a small amount of ink Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Cleanin...

Page 119: ...g consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Cleaning only when necessary Note If there is no sign of improvement after Deep Cleaning turn off the printer wait 24 hours and then perform Deep Cleaning again If there is still no sign of improvement the ink may have run out or the print head may be worn For d...

Page 120: ...s 3 Load paper in printer In the cassette load 2 sheets of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the scanning unit cover while printing is in progress otherwise printing will stop Note You can print...

Page 121: ...ng Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 121 ...

Page 122: ...ct Roller Cleaning and press OK button 2 Use button to select paper source Cassette or Rear tray to clean rollers and press OK button The paper feed roller will rotate as it is cleaned without paper 5 Clean the paper feed rollers with paper 1 Make sure paper feed rollers have stopped rotating and then load three sheets of A4 or Letter sized plain paper in paper source selected in step 4 Loading Pa...

Page 123: ...r fingers Paper feeding performance may be degraded 3 Turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 123 ...

Page 124: ... paper 1 Make sure that the power is turned on then remove any paper from the cassette 2 Prepare paper 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Fold one side of the opened paper in another half aligning the edge with the center crease and then unfold the paper 3 Load only this sheet of paper in the cassette with the ridges of the creases fac...

Page 125: ...5 Open operation panel A pull out paper output tray B and then open output tray extension C 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use button to select Btm Plate Cleaning and press OK button The paper cleans the inside of the printer as it feeds through the printer 125 ...

Page 126: ...otton swab or the like Important Before cleaning the printer turn it off and unplug it The power cannot be turned off while the printer is sending or receiving a fax or when unsent faxes are stored in the printer s memory Make sure the printer has finished sending or receiving faxes before turning it off Remember that faxes cannot be sent or received while the printer is off Unplugging the printer...

Page 127: ...g Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 127 ...

Page 128: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 128 ...

Page 129: ...close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by tw...

Page 130: ... prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come of...

Page 131: ...stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or...

Page 132: ...que Ceci peut présenter un risque de choc électrique causé par la foudre 3 Ne pas utiliser l appareil pour signaler une fuite de gaz s il est situé près de la fuite ATTENTION Pour réduire les risques d incendie utiliser uniquement des conducteurs de télécommunications 26 AWG au de section supérleure Users in the U S A FCC Notice U S A Only For 120V 60Hz model Model Number K10497 Contains FCC Appro...

Page 133: ...tion exposure limits for at uncontrolled equipment This equipment should be installed and operated with minimum distance at least 20cm between the radiator and persons body excluding extremities hands wrists feet and ankles and must not be colocated or operated with any other antenna or transmitter Canon U S A Inc One Canon Park Melville New York 11747 1 800 652 2666 Interference Do not use the pr...

Page 134: ...f the power and disconnect the power cord The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment Information regarding Authorized Service Facility locations can be obtained by calling the Canon Customer Center Rights of th...

Page 135: ...che Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch A...

Page 136: ... geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische a...

Page 137: ...ció sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per U...

Page 138: ...odutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i ov...

Page 139: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 140: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 141: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 142: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 143: ...avnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този си...

Page 144: ...om weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjest...

Page 145: ...ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 145 ...

Page 146: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 146 ...

Page 147: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 148: ...Printer Handling Precautions Be careful not to let anything get inside the document output slot It may cause damage 148 ...

Page 149: ...ag so that ink does not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please ...

Page 150: ...touch tubes or other parts inside the printer This can cause trouble with the printer 5 Turn the ink valve lever to the left Important The inside of the printer may become stained with ink Be careful not to get your clothes and your hands dirty 6 Close the scanning unit cover gently The printer is turned off 7 Check that ON lamp is off and unplug power cord 150 ...

Page 151: ...t in the same orientation 10 Close the scanning unit cover gently 11 Retract output tray extension and paper output tray 12 Retract paper support and then close rear tray cover 13 Close the operation panel 14 Unplug the printer cable from the computer and from the printer then unplug the power cord from the printer 15 Use adhesive tape to secure all the covers on the printer to keep them from open...

Page 152: ...commend to hold and carry out this printer as shown in the figure below If you hold the cassette it may fall out of the printer Important After transporting your printer remove the carriage stopper place it in the original position turn the ink valve lever to the right and then turn on the printer 152 ...

Page 153: ...r to delete such information and prevent third parties from accessing it Press the Setup button select Device settings Reset setting All data and then select Yes For printers with fax capabilities user information and speed dial numbers can be backed up to a computer by utilizing the Speed Dial Utility2 software before resetting the printer or deleting data Backed up data can be restored to the re...

Page 154: ...vent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Important If the power cord is unplugged the date time settings will be reset and all documents stored in the printer s memory will be lost Send or print...

Page 155: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 155 ...

Page 156: ...Main Components Front View Rear View Inside View Operation Panel 156 ...

Page 157: ...er here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Paper in the Rear Tray Loading Envelopes in Rear Tray F Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Paper in the Cassette G Paper Guides Align with right left front sides of the paper stack H P...

Page 158: ...ocuments in the ADF Auto Document Feeder L Document Feeder Cover Open when clearing jammed documents M Document Tray Open to load a document in the ADF You can load two or more sheets of document of the same size and thickness Load the document with the side you want to scan facing up N Document Output Slot Documents scanned from the ADF are delivered here O Document Guide Adjust this guide to mat...

Page 159: ...P Document Cover Open to load an original on the platen Q Platen Load an original here 159 ...

Page 160: ...s telephone or answering device D Telephone Line Jack Connect the telephone line E Power Cord Connector Plug in the supplied power cord F Rear Cover Detach when removing jammed paper G Transport Unit Cover Open when removing jammed paper Important Do not touch the metal casing Do not plug in or unplug the USB cable or LAN cable while the printer is printing or scanning with the computer This can c...

Page 161: ...s are low refill the low tanks Refilling Ink Tanks D Upper limit line Indicates the maximum capacity of the ink E Single dot Indicates the amount of ink required when performing ink flush F Lower limit line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line G Ink Valve Lever Operate when transporting a printer Transpor...

Page 162: ...F LCD Liquid Crystal Display Displays messages menu items and the operational status G Numeric buttons Used to enter numerical values such as the number of copies as well as fax telephone numbers and characters H Black button Starts black white copying scanning faxing etc I Stop button Cancels operation when print copy scan or fax transmission reception job is in progress J Alarm lamp Lights or fl...

Page 163: ...revious screen P Setup button Displays the Setup menu screen With this menu you can perform printer maintenance and change printer settings Also used for selecting the input mode Q FAX button Switches the printer to the fax mode R Wireless connect button To set wireless router information in the printer directly from a smartphone or other such device without having to do any procedures at the rout...

Page 164: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 164 ...

Page 165: ... take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any button or perform the print operation The display will be also restored when receiving faxes You cannot change the wait time before the LCD turns off 165 ...

Page 166: ...is displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or via network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer 1 Press the ON butt...

Page 167: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 167 ...

Page 168: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 168 ...

Page 169: ...or clogging of the print head and print quality may be reduced If the power cord is unplugged the date time settings will be reset and all documents stored in the printer s memory will be lost Send or print a necessary document before unplugging the power cord 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord...

Page 170: ... screen or settings screen use the button C to select an item or option and then press the OK button D to proceed with the procedure To return to the previous screen press the Back button E Example Changing the setting for Prevent Abrasion 1 Press Setup button 2 Use button C to select Device settings and press OK button D 3 Press OK button D 4 Press OK button D 5 Use button C to change setting and...

Page 171: ...ore The problem such as the printer cannot print may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wi Fi is enabled but the printer is not connected to the wireless router If the icon appears on the LCD it indicates that the ...

Page 172: ...rs and Symbols Press the Tone button to switch the input mode Use the Numeric buttons to enter the desired characters To insert a space Press the button five times To delete the last entered character Press the Back button Editing Entered Numbers Letters and Symbols Press the or button to move the cursor under the position you want to edit To insert a space Press the button five times To insert a ...

Page 173: ...hone no 1 1 abcåäáàãâæç ABCÅÄÁÀÃÂÆÇ 2 2 defëéèê DEFËÉÈÊ 3 3 gh i ï í ì î GH I Ï Í Ì Î 4 4 jkl JKL 5 5 mnoñøöóòõô MNOÑØÖÓÒÕÔ 6 6 pqrsþ PQRSÞ 7 7 tuvüúùû TUVÜÚÙÛ 8 8 wxyzý WXYZÝ 9 9 0 0 _ SP 1 Switch the input mode 1 SP indicates a space For LAN Settings Button Lowercase mode a Uppercase mode A Numeric mode 1 1 abc ABC 2 def DEF 3 gh i GH I 4 jkl JKL 5 mno MNO 6 173 ...

Page 174: ...pqrs PQRS 7 tuv TUV 8 wxyz WXYZ 9 0 _ SP 2 Switch the input mode 2 SP indicates a space 174 ...

Page 175: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 175 ...

Page 176: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 176 ...

Page 177: ...on function automatically turns on the printer when data is received 1 Selecting Device settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the print...

Page 178: ... deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as...

Page 179: ...m Operation Panel Setting Items on Operation Panel FAX settings Print settings LAN settings PictBridge settings Other dev settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 179 ...

Page 180: ...ned on 2 Press the Setup button The Setup menu screen is displayed 3 Select Device settings and then press the OK button The Device settings screen is displayed 4 Select a setting item to adjust and then press the OK button The setting screen for the selected item is displayed 5 Select a setting item and then press the OK button 6 Select a setting to specify and then press the OK button For more o...

Page 181: ...ngs Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings PictBridge settings Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting System information 181 ...

Page 182: ...te You can specify the setup setting individually or the advanced setting For details on how to specify the setting Preparing for Faxing Add tel number You can register the recipient s fax telephone number to the printer Registering Recipients Using Operation Panel of Printer Fax user settings Add unit tel number Registers your fax telephone number printed on sent faxes Registering User Informatio...

Page 183: ... priority even if you select 33600 bps for TX start speed or RX start speed Auto redial Enables disables automatic redialing If you select ON you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts Dial tone detect Avoids mistransmission when reception and transmission occur at the same time If you select ON the printer transmits the f...

Page 184: ...age reduction direction Adv communication ECM TX Selects whether to send faxes in Error Correction Mode ECM Transmission Reception of Faxes Using ECM ECM RX Selects whether to receive faxes in Error Correction Mode ECM Transmission Reception of Faxes Using ECM TX start speed Selects the fax transmission speed Ex The following settings are available 33600 bps 14400 bps 9600 bps 4800 bps The fax tra...

Page 185: ...tically If you select Print the printer prints ACTIVITY REPORT for the 20 histories of sent and received faxes automatically For details on the procedure to print ACTIVITY REPORT manually Summary of Reports and Lists TX report Selects whether to print TX REPORT ERROR TX REPORT automatically after sending a fax If you print the report select Print error only or Print for each TX If you select Print...

Page 186: ...nder information or faxes from specific senders Rejecting Fax Reception Caller rejection If you subscribe to the Caller ID service the printer detects the sender s Caller ID If the sender s ID matches the condition specified in this setting the printer rejects the phone call or fax reception from the sender If you select Subscribed you can specify the settings of rejection Using Caller ID Service ...

Page 187: ...en though you are printing in Borderless specifying Amount Large for this setting may help solve the problem Depending on your devices or how to print the setting may be disabled Auto photo fix set When ON is selected you can select whether to print photos using the Exif information recorded in the image files when Default or On is selected in printing with a PictBridge Wi Fi compliant device When...

Page 188: ...ow the on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push button Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Manual setup ...

Page 189: ...Manual setup For details on each setting item Manual setup Wired LAN Enab dis wired LAN Enables or disables wired LAN Manual setup For details on each setting item Manual setup Print LAN details You can print out the network settings of the printer such as its IP address and SSID For more information on the printer s network setting is printed out Printing Network Settings Important The network se...

Page 190: ...scan from dev Selecting Enable allows you to transfer the scanned data to the computer using WSD Timeout setting Specifies the timeout length Bonjour settings Setting items when you use Bonjour Enab disab Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Enter service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cann...

Page 191: ...e disable Selecting Enable allows you to print from a PictBridge Wi Fi compliant device Timeout setting Specifies the timeout length DRX setting Selecting Wired LAN then Enable allows you to activate discontinuous reception when the printer is connected to a device compatible with wired LAN IPsec settings Selecting Enable allows you to specify the IPsec settings 191 ...

Page 192: ...e that daylight saving time summer time begins and ends Setting Sender Information Note This setting may not be available depending on the country or region of purchase Sound control Selects whether the beep sound in operations is enabled or not Keypad volume Selects whether the beep sound is enabled or not when pressing the buttons on the operation panel Alarm volume Selects whether the alarm is ...

Page 193: ...copies the zoom ratio etc Orig remov remind Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after scanning Important Depending on the type of original or the state of the document cover forgetting to remove the original may not be detected 193 ...

Page 194: ...ish German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Indonesian Vietnamese 194 ...

Page 195: ...he firmware update is not complete check the following and take an appropriate action Check the network settings If Cannot connect to the server try again is displayed on the LCD press the OK button and try again after a while Current version You can check the current firmware version Update notification When ON is selected and the firmware update is available the screen to inform you of the firmw...

Page 196: ... Returns the fax settings back to the default Disconnect the telephone line from the printer before you return this setting item back to the default After resetting perform setup again as necessary All data Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting After resetting...

Page 197: ...3 Press the OK button after deleting all the numbers and the letters 197 ...

Page 198: ...edia type you load on the rear tray and in the cassette Note Plain paper can only be loaded in the cassette For more on the proper combination of paper settings you can specify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Det paper mismatch If you select ON the printer det...

Page 199: ...printer to from Google Cloud Print DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you select Manual setup follow the display on the LCD to perform settings Proxy server setup Performs settings for a proxy server Select Use or Do not use If you select Use follow the display on the LCD to perform settings 199 ...

Page 200: ...s and then press the OK button 4 Select EnergySaveSettings and then press the OK button 5 Select Auto power off and then press the OK button 6 Select a time to turn off the printer and then press the OK button Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to the printer or the printer is operated for scanning from the computer 1 Che...

Page 201: ...yed 3 Select ECO settings and then press the OK button 4 Select 2 sidedPrintSetting and then press the OK button 5 Specify settings as necessary Copy Select two sided copying as a default Template print Select two sided printing of template forms on the printer as a default Fax print Select two sided printing of sent received faxes reports or lists as a default 201 ...

Page 202: ...s When Specify hrs of use is selected The screen to specify starting ending time is displayed Use the button to move the cursor under the desired position use the Numeric buttons to enter the time then press the OK button You can reduce the operating noise during the specified time Important Operating speed may be reduced compared to when OFF is selected This function may not be so effective depen...

Page 203: ...isplays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number Printed sheet count Displays the printed sheet count in increments of 50 sheets Ex In case of 25 sheets 1 50 is displayed 203 ...

Page 204: ... conditions Recommended conditions Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for...

Page 205: ...MH MR MMR Color JPEG Modem speed max 33 6 kbps Automatic fallback Transmission speed Black Approx 3 seconds page at 33 6 kbps Based on ITU T No 1 chart for US specifications and Canon FAX Standard chart No 1 for others both in standard mode Color Approx 1 minute page at 33 6 kbps Based on Canon COLOR FAX TEST SHEET Gradation Black 256 levels Color 24 bit Full Color RGB each 8 bit Density adjustmen...

Page 206: ...02 3 10BASE T Transfer speed 10 M 100 Mbps auto switching Wi Fi Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel 1 11 or 1 13 Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WP...

Page 207: ...Windows 10 Mobile Some functions may not be available with the supported OS Refer to the Canon web site for details Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Windows 10 Mobile Print Mopria Print Service Internet connection or CD ROM drive is required to install the software for Windows Windows Some functions may not be available with Windows Media Center Windows...

Page 208: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 208 ...

Page 209: ...available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701...

Page 210: ...edia Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm L ...

Page 211: ...ear tray Minimum size 2 17 x 3 51 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 in 148 0 x 210 0 mm Maximum size 8 50 x 11 69 in 215 9 x 297 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 Specialty paper Up to 53 lb 200 g m2 211 ...

Page 212: ...heets A4 Approx 200 sheets High Resolution Paper HR 101N 1 A4 B5 Letter Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 1...

Page 213: ...y leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Approx 50 sheets Paper other than Genuine Canon Paper Common Name Paper Out...

Page 214: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 215: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 216: ...ain paper when printing in color Standard mode 6 000 sheets Economy mode 8 300 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Black white printing A4 monochrome document ISO IEC19752 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Grayscale Printing to ON when measuring in b...

Page 217: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 217 ...

Page 218: ...inting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 218 ...

Page 219: ...inting Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 219 ...

Page 220: ...hods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Select paper size and paper type from printer Register the set paper size and paper type on the print...

Page 221: ...d check mark if you are not printing on both sides of the paper Important An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed If printing in A4 A5 JIS B5 or US Letter set the desired feed position Main Tray or Rear Tray from Fee...

Page 222: ...to get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the application software you are using Printing of En...

Page 223: ...roviding any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation panel For information on how to set the amount of extension see Print settings Important When the Amount Large is set the back side of the paper may become smudged 2 Select sheet size for borderless p...

Page 224: ...commended if plain paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems However the portion of the document extending off the paper range will not be printed and for this reason the subjects around the perimeter of a photo may not be printed If you are not satisf...

Page 225: ...aki or Hagaki K for paper type according to your purpose When you print on the address side register Hagaki 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select Auto Select for Media Type from the print dialog Important This printer cannot print on postcards tha...

Page 226: ...ided check mark If you print with the Two Sided check mark on the printing result may not be as you intended You will get cleaner printing if you print the message side first and then print the address side 5 Click Print The printer prints according to the specified settings 226 ...

Page 227: ... Default is selected in the displayed dialog Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off In case of Wi Fi connection Printer is either connected to the wireless router or directly connec...

Page 228: ... Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 228 ...

Page 229: ... Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all docu ments Important If an error occurs an error message will ...

Page 230: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 230 ...

Page 231: ...he printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 2 Delete printer from list of printers Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message appears 2...

Page 232: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 232 ...

Page 233: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 233 ...

Page 234: ...evice and Connecting It to the Printer 3 Printing Scanning Printing Scanning with Wireless Direct Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Check that printer is turned on 2 Press the Setup button The Setup menu screen is displaye...

Page 235: ...rinter 1 Turn on Wi Fi function on your device Enable Wi Fi on your device s Setting menu For more on turning on Wi Fi function see your device s instruction manual 2 Select DIRECT XXXX G7000series X represents alphanumeric characters from list displayed on your device Note If DIRECT XXXX G7000series does not appear on the list Wireless Direct is not enabled See Changing Printer Setting to Use Wir...

Page 236: ...etup menu screen is displayed 3 Select Device settings and then press the OK button 4 Select LAN settings and then press the OK button 5 Select Wireless Direct and then press the OK button 6 Select a setting item and then press the OK button Change name SSID Updates the identifier SSID for Wireless Direct or the printer name displayed on a Wi Fi Direct compatible device Manual setup 1 Select Manua...

Page 237: ... If you select Security protocol instead of Done you can check the updated password Confirm request To display the confirmation screen when a Wi Fi Direct compatible device is connecting to the printer select Yes and press the OK button Important To prevent an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct se...

Page 238: ...ings Note The default display setting is different between when you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is...

Page 239: ...he proper combination of paper settings you can specify by the printer driver for Windows and on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing copying are different from the paper information registered to the printer Ex Paper settings for printing copying A5 Paper informa...

Page 240: ...Select if you want to print after replacing the paper of the rear tray or the cassette For example when the paper size setting for printing copying is A5 and the paper information registered to the printer is A4 you load A5 sized paper in the rear tray or in the cassette before you start printing copying The paper information registration screen is displayed after replacing the paper Register the ...

Page 241: ...dows The message which prevents misprinting is disabled by default To change the setting Changing the Printer Operation Mode When you print from macOS The message which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled The printer starts printing copying even though the paper settin...

Page 242: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 242 ...

Page 243: ...s the COPY button to reset the magnification to 100 6 Use the button or the Numeric buttons to specify the number of copies 7 Press the Black button or the Color button The printer starts copying Remove the original on the platen or from the document output slot after copying is complete Important If you load the original on the platen do not open the document cover or remove the original while Sc...

Page 244: ...ng job the number of copies or the settings such as the page size or media type cannot be changed If you press the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reserv then press the OK button you can cancel copying all scanned data If you select Cancel last reserv then press the OK button you can cancel the...

Page 245: ...pecified in combination with the setting of other setting items or the copy menu The settings of the page size media type etc are retained even if the printer is turned off Enlarge Reduce Select the reduction enlargement method Reducing Enlarging Copies Ex Note This setting item is displayed under the following conditions When standard copying is selected When Borderless copy is selected for Speci...

Page 246: ...he print quality according to the original Ex Note If you use Economy with the media type set to Plain paper and the quality is not as good as expected select Standard or High and try copying again Economy Mode Select High to copy in grayscale Grayscale renders tones in a range of grays instead of black or white 4 on 1 layout Select the layout when copying four original pages onto a single sheet o...

Page 247: ...d copying is selected 2 sided Select whether to perform two sided copying Ex Note This setting item is displayed only when 2 sided copy is selected for Special copy Two Sided Copying Stapling side Select the orientation and the stapling side of the printed paper Ex Note This setting item is displayed only when 2 sided copy is selected for Special copy Two Sided Copying 247 ...

Page 248: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel Scanning Using Smartphone Tablet 248 ...

Page 249: ...macOS Scanning According to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer 249 ...

Page 250: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 250 ...

Page 251: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 252: ...Note To set the applications to integrate with see Settings Dialog 252 ...

Page 253: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cance...

Page 254: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 254 ...

Page 255: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 256: ...Scanning Tips Positioning Originals Scanning from Computer 256 ...

Page 257: ...DF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignmen...

Page 258: ...ees or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Personal scanner For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Items You ...

Page 259: ...n facing up in document tray Insert the document until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around 259 ...

Page 260: ...ign it with the alignment mark Important If you open the document cover wide the scanner may fall over Portions placed over A 0 094 inch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover While scanning hold the document cover gently with your hand to keep it closed 260 ...

Page 261: ...he upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 261 ...

Page 262: ...Preparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer Windows Sending Faxes from Computer Mac OS Receiving Faxes Other Useful Fax Functions 262 ...

Page 263: ...You will not be able to send or receive faxes make copies or scan originals When you are connecting the telephone whether or not you can use it depends upon your telephone line or telephone Setting Up Printer The printer must be set up depending on your telephone line and use of the faxing function All Setup FAX Setup Guide Individual Setup Step1 Connecting Telephone Line Step2 Setting Telephone L...

Page 264: ...blems may occur and the printer may not operate properly If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception the fax image may be corrupted or a communication error may occur Such services as Caller ID etc may not operate properly on the telephone If you cannot avoid parallel connections set the receive mode to Tel priority mode understand...

Page 265: ...ack and the external device jack Before connecting a telephone or answering machine remove the Telephone connector cap For users in the UK If the connector of the external device cannot be connected to the jack on the printer you will need to purchase a B T adapter to connect as follows Attach the B T adapter to the modular cable connecting the external device then connect the B T adapter to the e...

Page 266: ...port H TEL port I LINE port Port configurations and names may vary depending on the product Note When connecting to the xDSL line select the same line type as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an xDSL A Analog Subscriber Line B xDSL modem splitter may not be built in to the modem C Computer D Telephone or answering machine Important When the sp...

Page 267: ...e as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an ISDN Line For details on ISDN Integrated Service Digital Network connection and settings refer to the manuals supplied with your terminal adapter or dial up router 267 ...

Page 268: ...line type manually For details on how to set the Telephone line type manually in China Setting the Telephone Line Type Manually in China Note Telephone line type will not appear in countries or regions where Rotary pulse is not supported You can print USER S DATA LIST to check the current setting Summary of Reports and Lists 1 Check that printer is turned on 2 Press the Setup button The Setup menu...

Page 269: ...the OK button 5 Select Tel line auto select then press the OK button The current telephone line type is displayed Note If you do not need to change the telephone line type press the FAX button to return to the Fax standby screen 6 Select OFF then press the OK button 7 Select a telephone line type then press the OK button Rotary pulse Select when your telephone line type is pulse dialing Touch tone...

Page 270: ...oice calls you need to connect a telephone or an answering machine to the external device jack of this printer For details on how to connect the telephone or the answering machine to the printer Basic Connection Connecting with General Telephone line Setting Receive Mode This section describes the procedure to select the receive mode 1 Check that printer is turned on 2 Press the FAX button The Fax...

Page 271: ...e will ring 2 Pick up the handset If the call is a voice call talk on the telephone If the call is a fax hang up the handset after the printer starts receiving the fax Note The telephone may not ring when a call incomes even if it is connected to the printer depending on the type or settings of the telephone DRPD or Network switch Select when receiving voice calls with a telephone or answering mac...

Page 272: ...When you have an answering machine connected to the printer select ON to switch to fax reception automatically after the answering machine answers If you select OFF the printer does not switch from telephone calling to fax reception automatically even if the printer detects the fax signal CNG signal Select OFF if you want the printer not to switch automatically during a call Note If you subscribe ...

Page 273: ...nd Canada only If you have subscribed to a Distinctive Ring Pattern Detection DRPD service provided by your telephone company your telephone company will assign two or more telephone numbers with distinctive ring patterns to your single telephone line allowing you to have different numbers for fax calls and voice calls using only one telephone line Your printer will automatically monitor the ring ...

Page 274: ...he OK button The DRPD Fax ring pat screen is displayed 8 Select the ring pattern that your telephone company assigned to your fax number then press the OK button Select from Normal ring Double ring Short short long or Short long short Note The asterisk on the LCD indicates the current setting 9 Press the FAX button to return to the Fax standby screen 274 ...

Page 275: ...elephone number C Unit name D The registered recipient s name is printed when sending faxes E Page number Note You can print USER S DATA LIST to confirm the sender information you have registered Summary of Reports and Lists When sending faxes in black white you can select whether to print the sender information inside or outside the image area Specify the setting on TTI position in Adv fax settin...

Page 276: ...f the year 7 Press the OK button 8 Press the FAX button to return to the Fax standby screen Setting Daylight Saving Time Summer Time Some countries adopt the daylight saving time summer time system that shifts the clock time forward at certain periods of the year You can set your printer to automatically change the time by registering the date and time that daylight saving time summer time begins ...

Page 277: ...ime starts then press the OK button 8 Make sure that Set shift time is selected then press the OK button 9 Use the button to move the cursor under the desired position use the Numeric buttons to enter the time in 24 hour format when summer time starts then press the OK button Precede single digits with a zero 8 Set the date and time when summer time ends 1 Use the button to select End date time th...

Page 278: ...en for US only 1 Check that printer is turned on 2 Press the Setup button The Setup menu screen is displayed 3 Select Fax settings then press the OK button 4 Select Fax user settings then press the OK button 5 Enter the unit fax telephone number 1 Make sure that Add unit tel number is selected then press the OK button 2 Use the Numeric buttons to enter the unit fax telephone number 3 Press the OK ...

Page 279: ...tton Note You can enter the name up to 24 characters including spaces For details on how to enter or delete characters Entering Numbers Letters and Symbols 7 Press the FAX button to return to the Fax standby screen 279 ...

Page 280: ...Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 Windows Registering Recipients Using Speed Dial Utility2 macOS 280 ...

Page 281: ...stered recipients in the group Registering Recipients in Group Dial You can register up to 20 recipients in total of individual recipients and group dials Note To change the registered information of the recipient or the group dial see Changing Registered Information To delete the registered information of the recipient or the group dial see Deleting Registered Information To print a list of the r...

Page 282: ...number in Fax settings after pressing the Setup button 6 Select Recipient then press the OK button The screen to select an ID number is displayed 7 Use the button or the Numeric buttons to select an unregistered ID number then press the OK button Note If you already registered the recipient the fax telephone number is displayed next to the ID number If you already registered the group dial Not ava...

Page 283: ...the recipient s name is displayed Note This registration method may not be available depending on the country or region of purchase Enter directly is selected as the registration method The screen to enter the fax telephone number is displayed 1 Use the Numeric buttons to enter the fax telephone number you want to register 2 Press the OK button The fax telephone number is registered to the printer...

Page 284: ...bers Letters and Symbols 11 Press the OK button to finalize registration Note To register another recipient s number and name select an unregistered ID number and operate in the same procedure To return to the Fax standby screen press the FAX button You can check the recipient s numbers and names you have registered by printing RECIPIENT TELEPHONE NUMBER LIST Printing List of Registered Destinatio...

Page 285: ...e You can select Add directory entry from Add tel number in Fax settings after pressing the Setup button 6 Select Group dial then press the OK button The screen to select an ID number is displayed 7 Use the button or the Numeric buttons to select an unregistered ID number then press the OK button Note If you already registered the recipient Not available is displayed next to the ID number If you a...

Page 286: ...egister to the group dial 3 Press the OK button The selected recipient is registered as a member of the group dial 4 Press the MENU button to display the screen to select an ID number then add another member Repeat this step to register the other recipient to the same group dial Note You can check the recipient s ID number and name registered to the group dial by using the button 9 Press the OK bu...

Page 287: ...p select an unregistered ID number and operate in the same procedure To return to the Fax standby screen press the FAX button You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE NO LIST Printing List of Registered Destinations 287 ...

Page 288: ...t then press the OK button The screen to select a registration method is displayed as well as when you register the recipient 4 Select a registration method then press the OK button 5 Change the recipient s fax telephone number From outgoing log is selected as the registration method The screen to select the fax telephone number from the outgoing call logs is displayed After you use the button to ...

Page 289: ...6 Change the recipient s name then press the OK button Note You can enter the name up to 16 characters including spaces Entering Numbers Letters and Symbols To change a group dial 1 Select Group dial then press the OK button 2 Use the button or the Numeric buttons to select an ID number of group dial to change then press the OK button 3 Select Edit then press the OK button 4 Edit the member of the...

Page 290: ...er pressing the Setup button 6 Delete the registered information To delete the recipient s information 1 Select Recipient then press the OK button 2 Use the button or the Numeric buttons to select a recipient s ID number then press the OK button 3 Select Delete then press the OK button 4 Select Yes then press the OK button To delete a group dial 1 Select Group dial then press the OK button 2 Use t...

Page 291: ...lists then press the OK button 6 Select Directory list then press the OK button 7 Select an item to print then press the OK button If you selected Recipient The confirmation screen asking if you print the list alphabetically by name is displayed If you select Yes and press the OK button RECIPIENT TELEPHONE NUMBER LIST is printed in alphabetical order If you select No and press the OK button RECIPI...

Page 292: ...ns it is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog Saving Registered Telephone Directory on Printer to Your Computer Registering a Fax telephone Number Using Speed Dial Utility2 Changing a Fax telephone Number Using Speed Dial Utility2 Deleting a Fax telephone Number Using Speed Dial Utility2...

Page 293: ...on to use Speed Dial Utility2 via LAN connection The password entry screen may appear during startup or operation If it appears enter the administrator password and then click OK If you do not know the administrator password contact the administrator of the printer Follow the procedure below to start up Speed Dial Utility2 1 Select Applications on Go menu of Finder 2 Double click Canon Utilities f...

Page 294: ...odel from Home of the Online Manual For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings Loads the telephone directory registered on the printer that selected for Printer Name into Speed Dial Utility2 3 Setting Item List Selects a setting item for editing Choos...

Page 295: ...st are selected you cannot use the Edit button 6 Load from PC Displays the telephone directory saved on the computer 7 Instructions Displays this guide 8 Exit Quits Speed Dial Utility2 Information registered or edited using Speed Dial Utility2 is neither saved on the computer nor registered on the printer 9 Save to PC Saves the telephone directory edited using Speed Dial Utility2 on the computer 1...

Page 296: ...ber and rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Save to PC 4 Enter file name on displayed screen and then click Save Note The data of the telephone directory RSD file rsd can be imported to other printer Registering Telephone Directory Has been Saved ...

Page 297: ...splay Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select an unoccupied code from list and then click Edit The Individual or Group Selection dialog is displayed 5 Click Register individual TEL number or Register group dial and then click Next If Register individual TEL number is selected 1 Enter name 2 Enter fax...

Page 298: ...roup dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the registered information to the printer 1 Click Register to Printer 2 When message appears check it and click OK The information is registered to the printer 298 ...

Page 299: ...r Name list box and then click Display Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select a code to change from list and then click Edit If an individual fax telephone number is selected 1 Enter a new name 2 Enter a new fax telephone number If a group dial is selected 1 Enter a new group name 2 Add or delete a ...

Page 300: ...rs or group dials repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the edited information to the printer 1 Click Register to Printer 2 When message appears check it and click OK The information is registered to the printer 300 ...

Page 301: ... fax telephone numbers is displayed 4 Select a code to delete from list and then click Delete Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation screen appears click OK The selected fax telephone number is deleted To continue deleting fax telephone numbers repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 2...

Page 302: ...er s information is displayed 4 Select an item to change and then click Edit The User Information dialog is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number and then click OK To save the edited information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the edited information to the printer 1 Click Re...

Page 303: ...played To register a rejected number 1 Select an unoccupied code from list and then click Edit 2 Enter fax telephone number in Rejected Number dialog and then click OK To change a rejected number 1 Select a code to change from list and then click Edit 2 Enter fax telephone number in Rejected Number dialog and then click OK To delete a rejected number 1 Select a code to delete from list and then cl...

Page 304: ... using Speed Dial Utility can be loaded 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Load from PC 4 Select a data of telephone directory RSD file rsd to register to your printer 5 Click Open on dialog The selected telephone directory is displayed Note If you select the data of the telephone directory RSD file rsd that ...

Page 305: ...Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax Telephone Number Basic Resending Faxes Redialing Busy Number Setting Items for Sending Faxes 305 ...

Page 306: ... The Fax standby screen is displayed 3 Load documents on platen or in ADF Auto Document Feeder Important When sending a double sided document load the document on the platen Double sided documents cannot be automatically scanned and sent from the ADF Note For details on the types conditions of document and how to load the document Loading Originals 4 Adjust the scan contrast and resolution as nece...

Page 307: ...re automatically ejected If you load the document on the platen After scanning the document the confirmation screen asking you if you load the next document is displayed To send the scanned document press the OK button to start sending it To send two or more pages follow the message to load the next page and press the Color or Black button After scanning all pages press the OK button to start send...

Page 308: ... Do not unplug the power cord until all documents are sent If you unplug the power cord all unsent documents stored in the printer s memory are lost 308 ...

Page 309: ...xes by Entering Fax Telephone Number Automatic Redialing You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts Enable and specify the automatic redialing setting on Auto redial in Adv fax settings under Fax settings Adv fax settings Important While automa...

Page 310: ...or transmission is available only when the recipient s fax device supports color faxing Note For manual redialing the printer memorizes up to 10 recent recipients dialed by entering the fax telephone numbers Note that the printer does not memorize any recipients dialed using the redial function or selecting from the directory To cancel manual redialing press the Stop button To cancel a fax transmi...

Page 311: ...en press the OK button 4 Select the scan contrast then press the OK button The button decreases the scan contrast and the button increases the scan contrast 5 Select Scan resolution then press the OK button 6 Select the scan resolution Note The asterisk on the LCD indicates the current setting Standard Suitable for text only documents Fine Suitable for fine print documents Extra fine Suitable for ...

Page 312: ...ed in the same resolution 200 x 200 dpi The image quality compression rate is determined by which scan resolution is selected except that Extra fine and Photo provide the same image quality 7 Press the OK button The LCD returns to the Fax standby screen 312 ...

Page 313: ...Sending Faxes from Computer Mac OS Sending Faxes Using AirPrint General Notes Fax Transmission Using AirPrint 313 ...

Page 314: ...ust be connected correctly Adding Printer to Computer 1 Open System Preferences and select Printers Scanners Print Scan 2 Click to display printer list 3 Select printer model name with Bonjour Multifunction displayed Note If the printer does not appear check the following The printer is turned on The firewall function of the security software is off The printer is connected to the access point or ...

Page 315: ...cument to fax 3 Open Print dialog To open the Print dialog you typically select Print from the File menu of your application software 4 Select Canon XXX series Fax where XXX is the model name from Printer list 5 Specify fax paper settings as needed 315 ...

Page 316: ...6 Enter fax telephone numbers in To 316 ...

Page 317: ...busy the number is redialed automatically according to the automatic redialing setting of the printer You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts Note To cancel automatic redialing wait until redialing starts and then press the printer s Stop bu...

Page 318: ... Character Explanation 0 9 For use in telephone and fax numbers space To make the number easier to read You cannot insert a space at the front of a number You can use the following characters for Dialing Prefix Character Explanation 0 9 For use in telephone and fax numbers p To place a pause between numbers T Numbers after the T will be sent as a tone signal space To make the number easier to read...

Page 319: ...Receiving Faxes Receiving Faxes Changing Paper Settings Substitute Reception in Printer s Memory 319 ...

Page 320: ...eive mode Setting Receive Mode 4 Load paper Load the sheets of plain paper 5 Specify the paper settings as necessary Changing Paper Settings This completes the preparation for receiving fax When a fax is received it is printed on the loaded paper automatically Receiving a Fax Depending on the selected receive mode the receive operation varies To print the received fax open the operation panel and ...

Page 321: ... the advanced setting to ON RX start time allows you to specify the number of seconds until the printer switches to fax reception If you have subscribed to Duplex Ringing service in Hong Kong the telephone will ring a specified number of times when there is an incoming call with a fax distinctive ring pattern Then the printer will switch to fax reception automatically without the handset being pic...

Page 322: ...han 15 seconds In the message tell your callers how to send a fax When the call is a voice call The telephone will ring when a call incomes Pick up the handset and talk on the telephone Note If the printer unexpectedly switches to fax reception during telephone calls set User friendly RX of the advanced setting to OFF If Manual auto switch of the advanced setting is set to ON you must answer an in...

Page 323: ...ncomes When the printer does not detect the fax ring pattern the telephone will continue ringing Pick up the handset and talk on the telephone Note To use this feature you need to subscribe to a compatible service provided by your telephone company For DRPD You need to select the appropriate ring pattern on the printer Setting the DRPD Ring Pattern US and Canada only For Network switch The name of...

Page 324: ...for no paper is displayed on the LCD In this case load paper and press the OK button You can also press the Stop button to close the message and print the stored documents in the printer s memory later Printing Document in Printer s Memory Note If the sender sends a document that is larger than Letter size or Legal size such as 11 x 17 inches the sender s printer may send the fax automatically red...

Page 325: ...region of purchase Media type The paper type is set to Plain paper Paper Source Select a paper source Rear tray Cassette Auto where paper is loaded Note When Auto is selected paper is fed from the paper source where the paper that matches the paper settings page size and media type is loaded 2 sided Select whether to perform two sided printing when printing faxes reports or lists 325 ...

Page 326: ...same size of paper as that specified by Page size then press the OK button You pressed the Stop button to cancel printing of a fax Press the FAX button to resume printing of the fax Important When the printer s memory is full the faxes stored latest overwrite those stored earliest However the unprinted faxes are not overwritten Information on Received Faxes If the printer s memory is full with the...

Page 327: ...eceived If a fax remains in the printer s memory you can reprint it after refilling the ink tank If Do not print is selected for Received documents on Auto print settings under Fax settings on the operation panel of the printer received faxes will not be printed immediately Instead faxes are stored in the printer s memory automatically and you can select and print those stored from the printer s m...

Page 328: ...Other Useful Fax Functions Document Stored in Printer s Memory 328 ...

Page 329: ...emory Deleting Document in Printer s Memory Important The printer can store up to max 50 pages max 20 documents of faxes in the printer s memory When using ITU T No 1 chart Standard mode If you unplug the power cord of the printer all faxes stored in the printer s memory are deleted Note The FAX Memory lamp lights flashes or is off depending on the faxes stored in the printer s memory OFF Faxes ar...

Page 330: ...e if you use the fax capabilities make sure sufficient ink remains in the ink tank in advance In addition we recommend you refill the ink tank early so that ink does not become insufficient while fax printing is in progress Visually inspect the remaining ink in the printer s ink tank Moreover we recommend you check printed pages immediately after faxes are received If a fax remains in the printer ...

Page 331: ... Select a print menu then press the OK button Print memory list You can print a list of the documents in the printer s memory MEMORY LIST MEMORY LIST shows the transaction number of the unsent or unprinted fax TX RX NO transaction mode recipient s number and the date and time of the transaction A transaction number from 0001 to 4999 on MEMORY LIST indicates a document being sent A transaction numb...

Page 332: ...t will be printed The screen to confirm whether to delete the printed document in the printer s memory is displayed If you select Yes and press the OK button the printed document in the printer s memory is deleted Note If there is not the specified document in the printer s memory No document is displayed and the printer returns to the previous screen To return to the Fax standby screen press the ...

Page 333: ...s displayed 4 Select Memory reference then press the OK button Note If no document is stored in the printer s memory No documents in memory is displayed on the LCD 5 Select a delete menu then press the OK button Del specified doc You can specify the document and delete it If you select this menu the document selection screen is displayed Note A transaction number from 0001 to 4999 indicates a docu...

Page 334: ...played 2 Select Yes then press the OK button The specified document will be deleted from printer s memory Note If there is not the specified document in the printer s memory No document is displayed and the printer returns to the previous screen To return to the Fax standby screen press the Stop button Delete all docs If you select this menu the confirmation screen is displayed You can delete all ...

Page 335: ...ed to MP Drivers Installation Windows Fax Cannot Send a Fax Cannot Receive a Fax Cannot Print a Fax Received in memory Appears FAX Setup Guide Error Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears Repairing Your Printer Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeate...

Page 336: ... Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in...

Page 337: ...ms Windows Scanning Problems macOS Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem Repairing Your Printer Check the State of the Print Head 337 ...

Page 338: ...ed After Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy WL connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settin...

Page 339: ...ing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Printing from Smartphone Tablet Cannot Print Scan from Smartphone Tablet Downloading Canon PRINT I...

Page 340: ...Defaults Default Network Settings Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly 340 ...

Page 341: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 341 ...

Page 342: ... Network While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wi Fi 342 ...

Page 343: ... screen If the printer has not been found after searching it by the IP address check network settings When using Wi Fi Checking Power Status Checking PC Network Connection Checking Printer s Wi Fi Settings Checking Wi Fi Environment Checking Printer s IP Address Checking Security Software Settings Checking Wireless Router Settings When using wired LAN Checking LAN Cable and Router Checking PC Netw...

Page 344: ...k device It may take a while for the printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on ...

Page 345: ...Cancel on the Check Printer Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beg...

Page 346: ...ttings Is printer set to allow wireless communication Make sure the or icon is displayed on the LCD when the mode button is pressed If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer If icon is displayed Checking Wi Fi Environment 346 ...

Page 347: ...aining metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Note Thoug...

Page 348: ... redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless router After connecting the printer to the wireless router set up the network communication from the beginning If is displayed Checking Printer s IP A...

Page 349: ... correctly the printer may not be found Make sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Checking Security Software Settings 349 ...

Page 350: ...rk set the security software to allow access After allowing the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no firewall message appears Temporarily disable the firewall and redo the network communication setup After the setup is complete re...

Page 351: ...ction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wireless router note that different network name SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of network name SSID After ...

Page 352: ...etwork device It may take a while for the printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network communication If LAN cable is connected an...

Page 353: ...ny web pages Click Cancel on the Check Printer Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communi...

Page 354: ...nication Make sure the icon is displayed on the LCD when the mode button is pressed If icon is not displayed The printer is not set to allow wired communication Turn on wired communication on the printer Once you have turned on wired communication redo the network communication setup from the beginning If icon is displayed Checking Printer s IP Address 354 ...

Page 355: ...ed correctly the printer may not be found Make sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Checking Security Software Settings 355 ...

Page 356: ...etwork set the security software to allow access After allowing the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network communication If no firewall message appears Temporarily disable the firewall and redo the network communication setup After the setup is com...

Page 357: ...ring MAC address filtering and DHCP function For more on checking the settings of the router refer to the instruction manual supplied with the router or contact its manufacturer After checking the router settings click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication 357 ...

Page 358: ...g UP For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer and c...

Page 359: ...2 Turn off printer 3 Restart computer 4 Make sure you have no application software running 5 Click here and perform setup 359 ...

Page 360: ...form setup Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Networ...

Page 361: ...rong Monitor signal strength and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wal...

Page 362: ...x Windows If not select it to enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check th...

Page 363: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 363 ...

Page 364: ...y be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer settings or...

Page 365: ...ecomes poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between differ...

Page 366: ...n the wireless router Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their settings Some programs use a fire...

Page 367: ...f the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check5 Have you entered the proper password specified for the Wireless Direct To check the password specified for the printer display it using the operation panel of the printer or print out the network setting information of the printer Dis...

Page 368: ...s connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2 If MP Drivers are not installed install them Windows Click here and install the MP Drivers Check3 When using Wi Fi make sure wireless router does not restrict which computers can access it For more on connecting to and settin...

Page 369: ...s Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communic...

Page 370: ...authentication method must be identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer to use the password generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follo...

Page 371: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 372: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 373: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 373 ...

Page 374: ...ctions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen select the Search charm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Enter ipconfig all and press Enter The IP a...

Page 375: ...ng command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go ...

Page 376: ...me 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If 100 packet loss appears communication is not taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 376 ...

Page 377: ...he printer making printing scanning faxing operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults click here and redo setup Initialize the network setting using the printer s operation panel Reset setting 377 ...

Page 378: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 378 ...

Page 379: ...n on the printer or devices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi...

Page 380: ...identical with those of the wireless router change the network settings of it to match with those of the wireless router Check6 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Note Though an antenna is attached to...

Page 381: ... on cycle the power switch Check2 Is Wireless Direct enabled From the Setup menu screen select Device settings LAN settings Wireless Direct Switch WL Direct in this order and select Yes Check3 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check4 Make sure printer is selected as connection for devi...

Page 382: ...rmation of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not all...

Page 383: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 383 ...

Page 384: ...y there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Cannot Find Printer while Using Wi Fi Cannot Find Printer while Using Wired LAN Note Using IJ Network Device Setup Utility allows yo...

Page 385: ... printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS Check6 If printing from a computer delete unnecessary print jobs For Windows Deleting the Undesired Print Job For macOS Deleting the Undesired Print Job Check7 Is your printer s printer driver selected when printing The printer will not print properly if you are using a printer driver for a differ...

Page 386: ...eriod of time select On for Prevention of Print Data Loss on the Print Options dialog box For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check9 If printing from your computer restart the computer Restart the computer and try printing again 386 ...

Page 387: ...clogged Print the nozzle check pattern and make sure that the ink is coming out normally For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows ...

Page 388: ...r more than 24 hours and go to the next step Step4 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step5 Perform ink flush After performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapi...

Page 389: ...Ink Runs Out Fast After you refill the ink tank the printer takes in ink from the ink tank and ink flows into the printer Ink may seem to run out fast due to this procedure 389 ...

Page 390: ...ting orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curl...

Page 391: ... the foreign object Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check8 If two or more sheets of paper feed from cassette at once clean inside of cassette Clean...

Page 392: ...e transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 392 ...

Page 393: ...and print quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi Fi compliant device or using the operation panel PictBridge Wi Fi Print Setting...

Page 394: ...or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Colors Are Unclear Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors 394 ...

Page 395: ...Remove the orange label and the protective tape of the print head to install it Check2 Check paper and print quality settings Printout Results Are Unsatisfactory Check3 Are the print head nozzles clogged Print the nozzle check pattern and make sure that the ink is coming out normally For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing I...

Page 396: ... head deeply If it does not improve turn off the printer wait for more than 24 hours and go to the next step Step4 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step5 Perform ink flush After performing ink flush print the nozzle check pattern and check the result Ink ...

Page 397: ... the printable side When copying see also the sections below Check6 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Note If the glass of ADF is dirty black streaks appear on the paper as shown below Check7 Make sure original is properly loaded on platen or ADF When you load the original on the...

Page 398: ...imit line A refill the ink tank with the corresponding color of ink Note Printed colors may not match screen colors due to basic differences in the methods used to produce colors Color control settings and environmental differences can also affect how colors appear on the screen Therefore colors of printing results may be different from those on the screen Check3 Are the print head nozzles clogged...

Page 399: ... Deep Print Head Cleaning From the computer For Windows Clean the print head deeply For macOS Clean the print head deeply If it does not improve turn off the printer wait for more than 24 hours and go to the next step Step4 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next ste...

Page 400: ...se unsatisfactory adjust the print head position Aligning the Print Head Note For Windows if the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may improve...

Page 401: ...hen using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the...

Page 402: ...time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this s...

Page 403: ...paper may absorb too much ink and become wavy causing paper abrasion Adjusting Intensity Check6 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Note If the glass of ADF is dirty black streaks appear on the paper as shown below Check7 Is paper feed roller dirty Clean paper feed roller Cleaning ...

Page 404: ... to dry preventing smudges and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenance 404 ...

Page 405: ...tout Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded ...

Page 406: ...Scanning Problems macOS Scanning Problems 406 ...

Page 407: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 407 ...

Page 408: ...e computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are selected Your scanner or printer Ena...

Page 409: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 409 ...

Page 410: ...anner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting Started for how to unlock the scanner 410 ...

Page 411: ...heck Your scanner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting Started for how to unlock the scanner 411 ...

Page 412: ... scanner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting Started for how to unlock the scanner 412 ...

Page 413: ...Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems Poor Quality Fax Received 413 ...

Page 414: ...Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax 414 ...

Page 415: ...the Printer Note If the faxes stored in the printer s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the printer s memory MEMORY CLEAR REPORT will be printed after turning the printer on Summary of Reports and Lists Check2 Is document being sent from memory or the fax being received into memory When the message for the transmission reception i...

Page 416: ... is displayed on the Fax standby screen check the cause A Message for Faxing Is Displayed on Fax Standby Screen Print ACTIVITY REPORT and check for an error Summary of Reports and Lists If a transmission error has occurred see below Errors Often Occur When Send a Fax Check9 Is document loaded properly Remove the document and then reload it on the platen or in the ADF Loading Originals Check10 Does...

Page 417: ...If the telephone line is connected correctly there is a problem with your telephone line Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter 417 ...

Page 418: ...ings Note If selecting Reduce does not reduce errors select Do not reduce In addition when using an Internet telephone it is possible that errors occur more often if 4800 bps or 9600 bps is selected for TX start speed Select 14400 bps or 33600 bps If the telephone line or connection is poor when using a general telephone reducing the transmission start speed may correct the error Reduce the transm...

Page 419: ...Problems Receiving Faxes Cannot Receive a Fax Cannot Print a Fax Received in memory Appears 419 ...

Page 420: ...rinter s memory are deleted For details on how to unplug the power cord see Unplugging the Printer Note If the faxes stored in the printer s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the printer s memory MEMORY CLEAR REPORT will be printed after turning the printer on Summary of Reports and Lists Check2 Is the printer s memory full Print ...

Page 421: ... paper from that specified by Page size is loaded for printing faxes the received faxes will not be printed and will be stored in the printer s memory Memory Reception Load the same size of paper as that specified by Page size then press the OK button Check8 Is printer set to appropriate receive mode Check the receive mode setting and change it to a mode suited to your connection if necessary Sett...

Page 422: ...Telephone Problems Cannot Dial Telephone Disconnects During a Call 422 ...

Page 423: ...ctly Check that the telephone line cable is connected correctly Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly Check the telephone line type setting and change it as necessary Setting Telephone Line Type 423 ...

Page 424: ...device such as an external telephone an answering device or a computer modem connected correctly Check that the telephone line cable and the telephone or a peripheral device such as an external telephone an answering device or a computer modem are connected correctly Connecting Telephone Line 424 ...

Page 425: ...ender to check whether the scanning area of the fax device is dirty Check4 Is ECM transmission reception enabled although the line connection is poor or is the sender s fax device compatible with ECM Select ON for ECM RX in Adv communication in Adv fax settings under Fax settings Fax settings Contact the sender and ask the sender to check whether the fax device is set to enable ECM transmission If...

Page 426: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 426 ...

Page 427: ...Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 427 ...

Page 428: ... and then press the OK button 4 Use the button to select Auto power off and then press the OK button 5 Use the button to select OFF and then press the OK button The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable th...

Page 429: ...Note See below for details on how to disable the setting from ScanGear scanner driver Scanner Tab 429 ...

Page 430: ...ck following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make...

Page 431: ...rinter Important Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 431 ...

Page 432: ...lect your language 1 Press Setup button and wait a little 2 Press button 2 times and press OK button 3 Press button 4 times and press OK button 4 Use button to select language for LCD and press OK button The desired language appears on the LCD 5 Press Stop button 432 ...

Page 433: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 433 ...

Page 434: ... Other cases If the MP Drivers were not installed correctly uninstall the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Click here and install the MP Drivers Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the dr...

Page 435: ...n instructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not affected so the printer can be used on the netw...

Page 436: ...Errors and Messages Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears 436 ...

Page 437: ...pears on the printer s LCD or your computer screen Some errors may display four digit alphanumeric characters along with the error message The characters represent a support code error number For details on each support code see List of Support Code for Error 437 ...

Page 438: ...d on the computer or on the printer For some errors a support code error number is also displayed When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD For details on how to resolve errors with Support Codes see List of Support Code for Error Note For details on how to resolve errors without Support Codes...

Page 439: ...not connect to the server due to a communication error Press the printer s OK button to cancel the error and try again after a while Data error A power failure has occurred or the power cord has been unplugged when the faxes are stored in the printer s memory Important If a power failure occurs or you unplug the power cord all faxes stored in the printer s memory are deleted Press the printer s OK...

Page 440: ...plug the power cord all the faxes stored in the printer s memory are deleted Check the error message that appears on the computer and click OK The printer starts printing See Unplugging the Printer for unplugging the power cord Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn on The ON lamp flashes while the printer is ini...

Page 441: ...Follow the procedure below to check the device status 1 Select Control Panel Hardware and Sound Device Manager Note If the User Account Control screen appears select Continue 2 Open USB Printing Support Properties Double click Universal Serial Bus controllers and USB Printing Support Note If USB Printing Support Properties screen does not appear make sure the printer is correctly connected to the ...

Page 442: ...iver could not be found Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD ROM or the Canon website Could not print Application name File name Try printing again once the current job is complete 442 ...

Page 443: ...onse Support Code Appears on Printer s LCD and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1215 1240 1270 1300 1303 1304 1309 1310 1313 1365 1366 1367 1431 1432 1470 1471 1472 1473 1476 15A1 1641 1642 1700 1701 1871 1874 1890 1892 2000 to 2ZZZ 2110 2113 2114 2120 2123 2500 2700 2801 2802 2803 3000 to 3ZZZ 3402 3403 3404 3405 3406 3407 340D 340E 3410 3411 3412 3413 3438 3440 3441 3442 3443 3444 344...

Page 444: ...1 6902 6910 6911 6920 6921 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 9000 to 9ZZZ 9500 A000 to ZZZZ C000 For paper jam support codes see also List of Support Code for Error Paper Jams 444 ...

Page 445: ...utput slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer If the document is jammed in the A...

Page 446: ... s memory are deleted 1 Slowly pull out paper either from paper output slot or from rear tray whichever is easier Hold the paper with both hands and pull it out slowly so as not to tear it Note If you cannot pull out the paper turn the printer back on without pulling forcibly The paper may be ejected automatically If paper becomes jammed during printing and you need to turn off the printer to remo...

Page 447: ...rinting Note When reloading the paper make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it s...

Page 448: ...ut the cassette and remove the jammed paper slowly with both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper in cassette properly Loading Paper in the Cassett...

Page 449: ... service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 449 ...

Page 450: ...utput tray extension and the paper output tray pull out the cassette and remove the jammed paper slowly with both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load pa...

Page 451: ... above do not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 451 ...

Page 452: ...per What to Do If the paper is jammed as the printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer Rear side Removing Jammed Paper from Rear Side 452 ...

Page 453: ...the unsent fax is stored in the printer s memory Turn off the printer after making sure it has completed sending or receiving all the faxes Do not unplug when turning off the printer If you unplug the power cord all the faxes stored in the printer s memory are deleted Note If paper becomes jammed during printing and you need to turn off the printer to remove it press the printer s Stop button to s...

Page 454: ...lder move the print head holder to the far right or left whichever makes it easier to remove the paper When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 454 ...

Page 455: ...y 8 Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the printer s LCD or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check th...

Page 456: ...Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 456 ...

Page 457: ...he faxes stored in the printer s memory are deleted Note If paper becomes jammed during printing and you need to turn off the printer to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces toward you Important When changing the orientation of the printer do n...

Page 458: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 458 ...

Page 459: ...Note Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 459 ...

Page 460: ...6 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 460 ...

Page 461: ...loading it correctly Before printing open the operation panel pull out the paper output tray and then open the output tray extension If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 461 ...

Page 462: ...ar Tray Align the paper guides of the rear tray with the both edges of the paper Set paper information for the paper in the rear tray Paper Settings After carrying out the above measures press the printer s OK button to cancel the error Important Be sure to close the feed slot cover after loading paper in the rear tray If the feed slot cover is open paper cannot be fed Note To cancel printing pres...

Page 463: ... paper in the cassette is A4 Letter A5 or B5 size plain paper Load two sheets of A4 Letter size plain paper in the cassette before aligning the print head Align the paper guides of the cassette with the edges of the paper Set paper information for the paper in the cassette Paper Settings After carrying out the above measures press the printer s OK button to cancel the error Note To cancel printing...

Page 464: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after refilling ink tanks 464 ...

Page 465: ...t a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 465 ...

Page 466: ...he scanning unit cover and make sure that shipping tape and protective material have been removed from the print head holder If the shipping tape or protective material is still there remove it and close the scanning unit cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 466 ...

Page 467: ... shown below a message appears on the printer s LCD Paper settings specified on the printer driver Paper size A5 Media type Plain paper Cassette paper information set on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the buttons to select the appropriate action then press the printer s OK button Note Depending on settings s...

Page 468: ...ings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing or copying Select this option when you want to change the paper settings Change the paper settings and retry printing or copying Note To suppress the misprint prevention message change the setting as described below When you suppress the message the printer uses the paper settings for printing or copying onto the...

Page 469: ...ot match either rear tray or cassette paper information set on the printer as shown below a message appears on the printer s LCD Paper settings specified on the printer driver Paper size A5 Media type Plain paper Rear tray and cassette paper information set on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the buttons to se...

Page 470: ...er and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing or copying Select this option when you want to change the paper settings Change the paper settings and retry printing or copying Note To suppress the misprint prevention message change the setting as described below When you suppress the message the printer uses the...

Page 471: ...shown below a message appears on the printer s LCD Paper settings specified on the printer driver Paper size A5 Media type Plain paper Rear tray paper information set on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the buttons to select the appropriate action then press the printer s OK button Note Depending on settings s...

Page 472: ...Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing or copying Select this option when you want to change the paper settings Change the paper settings and retry printing or copying Note To suppress the misprint prevention message change the setting as described below When you suppress the message the printer uses the paper settings for printing or copying onto...

Page 473: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 473 ...

Page 474: ... this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 474 ...

Page 475: ... this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 475 ...

Page 476: ...iment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory...

Page 477: ...rform ink flush From Windows Cleaning the Print Heads From macOS Cleaning the Print Heads From the operation panel of the printer How to Perform Ink Flush If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink...

Page 478: ...u unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 478 ...

Page 479: ...nplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 479 ...

Page 480: ...his does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 480 ...

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