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EtherSync User Guide
document revision 1.01
EtherSync does not charge the connected mobile device, the first thing to do is download our LiveViewer
application from https://hub.cambrionix.com/pages/liveviewer-app, the user guide is also found here. Use
this and connect to the desired EtherSync using the password on the bottom of your unit regardless of
whether the password has been changed on the Webmin interface, to see if your device is registering as
connected and is charging at the correct current.
•
If the device is not charging properly or connection to the device keeps cutting out try to use the
original manufacturer
’
s USB cable that came with the mobile device.
•
If using configurator or any other Mobile Device Management (MDM) software select ‘Auto
-Use
Port’ for the device. This ensures that if the device name changes it will stay co
nnected throughout
the process.
•
EtherSync’s software may need updating, p
lease refer to section 5.2 and update the charger
firmware. After EtherSync has rebooted, if the device still does not charge, the device connected
may not be USB chargeable. If this is the case, contact the original manufacturer.
EtherSync is switched on and charging correctly and connected to a network but is not displayed in the
EtherSync Connector application.
•
Make sure ‘Auto
-
Find Hubs’
is selected from the contextual menu in the EtherSync Connector
application.
•
Ensure that the desired EtherSync is connected to the same subnet as the host computer or set up
a network connection to the desired EtherSync as described in section 4.2.
•
Download the most up to date Connector application from
https://hub.cambrionix.com/pages/ethersync
•
Install the latest EtherSync firmware onto EtherSync as described in section 5.2.
EtherSync is working as expected but can’t log on t
o LiveViewer or the Webmin Interface.
•
Ensure that the correct password is being used for each application, taking care when typing capital
i’s, lower case L’s and 1’s (ones).
•
The LiveViewer password is always the one listed on the bottom of the EtherSync units.
•
To log on to the Webmin interface, ensure the correct login is being used and that the password is
correct.
•
If the password has been forgotten or lost please contact your sales manager.
Apple Configurator is not updating iPads correctly.
•
Auto-Use Port should be chosen when using Apple Configurator as iPads will lose connection when
the iPads are renamed.
Renaming the EtherSync does not work.
•
You may be using invalid characters in your chosen host name. Valid hostnames need to start with
a letter and have 63 characters or fewer, it can contain letters, number or hyphens.
•
Try renaming the chosen EtherSync using these points.
Summary of Contents for EtherSync
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