Cambium Networks cnReach N500, User Manual

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cnReach N500 User Guide Product Description
phn-4673_003v000 (November 2018)
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Problems and warranty
Reporting problems
If any problems are encountered when installing or operating this equipment, follow this procedure to
investigate and report:
o Search this document and the software release notes of supported releases.
o
Visit the support website. ( http://support.cambiumnetworks.com )
o
Ask for assistance from your Cambium Networks channel partner.
o Gather information from affected units, such as any available diagnostic downloads.
o Escalate the problem by emailing or telephoning support
o
Make a post on the Cambium Networks community forum:
http://community.cambiumnetworks.com
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process from the
support website.
Hardware warranty
Cambium’s standard hardware warranty is for one (1) year from date of shipment from Cambium
Networks or a Cambium distributor. Cambium Networks warrants that hardware will conform to the
relevant published specifications and will be free from material defects in material and workmanship
under normal use and service. Cambium shall within this time, at its own option, either repair or replace
the defective product within thirty (30) days of receipt of the defective product. Repaired or replaced
product will be subject to the original warranty period but not less than thirty (30) days.
To register products or activate warranties, visit the Cambium Networks support website. For warranty
assistance, contact the reseller or distributor.
Cambium offers extended warranties on cnReach hardware. The following model numbers are available
for ordering from your Cambium channel partner. Extended warranties can be added to provide a total
of up to 5 years. In addition, an All Risks Advanced Replacement option is available that covers all but
negligent or intentional damages and provides for a replacement to be sent to you prior to the return of
the damaged device.
Part Number Description
EW-E1NBN51-WW cnReach N500 Single Radio Extended Warranty, 1 Additional Year
EW-E2NBN51-WW cnReach N500 Single Radio Extended Warranty, 2 Additional Years
EW-E3NBN51-WW cnReach N500 Single Radio Extended Warranty, 3 Additional Years