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Public Parking
When a caller is parked in a public lot, the cloud server simply puts the parked call in a parking
queue. Although an extension is assigned by the server, it may not be readily apparent. When
multiple calls are parked, retrieval of a particular caller may be difficult. Only the next call in queue
would be easy to retrieve.
When a parked call is retrieved from a Public Parking queue, the cloud server does not send a SIP
Invite
packet. Therefore, the Vertex will not recognize that the call has been re-established and will
not send a Caller ID record.
Private Parking
Transferring the caller to a specific extension (parking space) allows easy retrieval of a particular
parked caller. Flexible buttons (FB) can be programmed to transfer callers to exact parking
extensions. These same buttons can be used to retrieve the caller.
For example, FB1 parks a call at x501, FB2 parks a call at x502, etc. Retrieval for a particular caller
is as simple as selecting the FB used to park the caller. Flexible button lamps can be used to identify
parked callers. Once a call is parked, the FB used to park the call lights up. Upon retrieval, the light
goes off.
When a parked call is retrieved from a Private Parking space, the cloud server sends a SIP
Invite
packet. This allows the Vertex to report the Caller ID information of the retrieved call.
►
"Channels Exceeded" message showing on Caller ID
If you see 'Channels Exceeded' as your Caller ID name, you do not have enough voice channels
available on your Vertex to support the number of calls being processed at that moment. To eliminate
this error, contact CallerID.com and purchase more voice channels. You will be given a code to
instantly allow your unit to process more simultaneous calls.
►
Caller ID Name
does not show correctly
The Caller ID name is captured from a header in the SIP
Invite
sent by the VoIP service provider. The
name is extracted from the first 15 characters of the name field in that header. If your provider is not
sending the correct Caller ID name in the first 15 characters, you will need to contact them to remedy to
situation.
In order to view the name information that your provider is sending, refer to:
Advanced
Tab
→
SIP Call Flow
→
Caller ID Name and Number Reporting
