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Call Records - Filters
If you do not see the expected Call Records, make sure that the appropriate type record filters
are checked. Filters listed in Green below the call records will show. Red listings types are not
shown.
The hardware must be set appropriately to deliver the expected records. Use the
Data Output
Tab
to change the hardware output. Your Caller ID application is designed for specific call
record types. Any additional data sent by the Vertex may prevent your application from
functioning properly.
Filters / Show Incoming
When network parameters are configured correctly, the Vertex will always show Incoming
records. Be advised that the hardware can be set to only send Incoming Caller ID records at
the "Start of Call" only, the "End of the Call" only, or both the start and end of call.
Filters / Show Outgoing, Detailed, Call Accounting
The Vertex hardware must be set to send Outgoing, Detailed, and Call Accounting records
for this additional data to be shown in the Call Records screen.
Filters / Show SIP Fields
The Vertex hardware must be set to send SIP Fields for this option to be available. With the
standard output format, when an inbound call rings multiple phones, a single start and end
record is created for the call. The Extra SIP field format creates a start and end of call record
for each phone and sends additional fields appended to the records. In the example below,
one inbound call rang 2 phones. The phone with IP 192.168.0.224 answered for 18 seconds.
One Start and one End of call record was sent for each phone.
Filters / By Serial #
This may be used if more than one Vertex was installed at the same location or both a Vertex
and a Whozz Calling? analog unit were both reporting data over the network.
Capture to File (option)
This saves call records to a text file as they arrive into the VCT. This will not log any calls
that previously arrived before the option is selected. Use Menu Selection:
Options / Save
to
save call records already listed on the screen.
Options / Capture to File Options
Select whether you want to capture "Start of Call" records, "End of Call" records or both.
Monitor / Serial Data
This option is available when the Vertex Data Output is selected for Serial Port. If the Vertex is
connected to the computer running VCT with a serial cable, this option may be used to view the call
records sent. It is required that a working serial port is available not used by any other software.
Close any application that may be accessing the chosen serial port. If unclear which serial port is
connected to the Vertex, use
Tools / Port Scan
.
