4
Appendix A - Troubleshooting
....................................................................................................... 35
Setup Troubleshooting
........................................................................................................................ 35
Vertex Configuration Tool (VCT) will not detect the Vertex hardware ............................................... 35
Amber Lights not Coming On or Flashing ......................................................................................... 36
Restoring to Factory Defaults ............................................................................................................ 37
Reboot causes Unit to Lose Parameters Previously Set ................................................................... 37
Restoring Vertex to Previous Working Settings ................................................................................. 37
Operational Troubleshooting
Call Parking and Vertex Operation .................................................................................................... 37
"Channels Exceeded" message showing on Caller ID ...................................................................... 38
Caller ID Name does not show correctly ........................................................................................... 38
Advanced Troubleshooting
Firmware Upgrade Procedure ........................................................................................................... 39
Using VCT via a VPN Connection ..................................................................................................... 39
Port Test to check "Bridge Ports" Functionality ................................................................................. 40
LED Boot up sequence for Firmware Versions 92 and above ........................................................... 40
DIP Switch Controls ........................................................................................................................... 41
DHCP, DNS, and NTP issues ........................................................................................................... 42
Appendix B - Known Incompatible VoIP Providers
................................................................ 43
