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Restoring to Factory Defaults
If you are able to connect with the Vertex and want to reset to defaults, use the software reset option.
If you are having problems connecting with the Vertex Hardware using VCT, a hardware reset to factory
defaults is an option.
Software Reset
1. In VCT use Menu Selection:
Tools / Reset hardware to Defaults
.
2. Enter the Password:
callerid
Hardware Reset
1. Move all 4 switches on the back of the Vertex up (ON)
2. Unplug the unit for 10 seconds and plug it back in.
3. Wait for the power light to remain steady on. This could take up to 30 seconds.
4. Move all the switches back to the down position (OFF).
5. Vertex is now set to factory defaults.
►
Reboot Causes Unit to Lose Parameters Previously Set
Check the 4 DIP switches on the rear of the unit. They should all be in the down position (OFF) for
normal operation. When all switches are set to the up position (ON), the unit will return to factory
defaults upon reboot.
If the MAC address of the unit, shown is the main tab of VCT, is 00-00-00-00-00-00, chances are all
DIP switches are in the up position.
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Restoring Vertex to Previous Working Settings
The VCT saves a automatic backup of parameter files each time you exit the application. If you are
using the VCT program from the same PC that configured the Vertex to a working condition, then a
backup file of parameters will be available. To restore these parameters follow the steps below.
1. Select Menu:
File / Configuration Settings / Load / From Backup
2. Select the appropriate file based on the date of automatic backup.
3. Select the button "Save all to Vertex"
Operational Troubleshooting
►
Call Parking and Vertex Operation
Call Parking can be accomplished by two basic scenarios. The first, is to send the caller to a general
parking lot, where the exact
parking space
is determined by the provider. For purposes of identification,
we will call this "Public Parking". The second type, is to transfer the call to an exact parking space,
which we call "Private Parking". Most VoIP providers offer either one type or the other. Flexible buttons
on the handset are usually programmed to accomplish the codes needed to place a call on park and
retrieve parked calls.
When a caller is parked in the cloud, the call path is terminated from the caller to the on-site location.
The Vertex unit sees a
Bye
SIP Packet and sends the termination call record. When the call is retrieved
from park, the Vertex must see an
Invite
from the cloud server in order to recognize that a new call
path has been re-established.
