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49-2000082
TROUBLESHOOTING
TIPS
Problem
Possible Cause
What To Do
Oven will not start
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace fuse or reset circuit breaker.
Power surge.
Unplug the microwave oven, then plug it back
in.
Plug not fully inserted into wall
outlet.
Make sure the 3-prong plug on the oven is
fully inserted into wall outlet.
Door not securely closed.
Open the door and close securely.
Control panel lighted, yet
oven will not start
Door not securely closed.
Open the door and close securely.
Start/Pause button not pressed
after entering cooking selection.
Press
Start/Pause
.
Another selection entered
already in oven and Cancel/Off
button not pressed to cancel it.
Press
Cancel/Off
Cooking time not entered after
pressing Cook Time.
Make sure you have entered cooking time
after pressing
Cook Time
.
Cancel/Off was
pressedaccidentally.
Reset cooking program and press
Start/
Pause.
Food weight not entered after
selecting Auto Defrost or Fast
Defrost.
Make sure you have entered food weight after
selecting
Auto Defrost
or
Fast Defrost
.
Food type not entered after
pressing Auto Cook.
Make sure you have entered a food type.
CONTROL LOCKED
appears on display
The control has been locked.
Press and hold
Mute On/Off
for about 3
seconds to unlock the control.
OVEN TOO HOT FOR
SENSOR COOKING--
-USING ALTERNATE
METHOD appears on
display
One of the sensor cooking
buttons was pressed when the
temperature inside the oven was
greater than 200°F.
These features will not operate when the oven
is hot. The oven will automatically change
to cook by time (follow the directions in the
display) or once the oven is cool enough, the
sensor features will function normally.
Floor of the oven is warm
even when the oven has
not been used
The cooktop light is located
below the oven floor. When light
is on, the heat it produces
may
make the oven floor get warm.
This is normal.
You hear an unusual low-
tone beep
You have tried to change
the
power level when it is not
allowed.
Many of the oven’s features are preset and
cannot be changed.
Oven emits a smoky odor
and gray smoke after
using the Bake feature
Oils on the stainless steel cavity
are burning off after using the
Bake feature the first few times.
This is normal.
Food browns on top
much faster than on the
bottom
Rack has been placed in the
“high” position.
Always use the rack in its “low” position.
Oven temperature
fluctuates during cooking
The cooking element cycles on
and off to maintain the oven
temperature at the desired
setting.
This is normal.
Troubleshooting Tips...
Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
