CAE VimedixAR, User Manual

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Troubleshooting
Air Tap on the button with the warning icon to open the Troubleshooting panel. You will find
information about your current issue and appropriate steps to help you solve the problem.
Note: If the UI is not in your field of view when a warning is being displayed, the warning icon
appears at the top left corner of your field of view with the text, “Warning! See more menu for more
info.”
The following table lists possible warnings you may encounter during a VimedixAR simulation with
the appropriate resolution:
Warning Resolution
Could not connect to Vimedix Potential reasons with solution for each:
• Vimedix is not connected to the router via the network
cable or the connection was not made. Refer to the
Setup Procedure section of this user guide for more
information on how to connect Vimedix to the router
via the network cable.
• The Hololens 2 is not connected to the Vimedix WiFi
network. Refer to the Setup Procedure section of this
user guide for more information on how to verify this
connection.
• The current version of Vimedix is not compatible with
the current version of VimedixAR. Validate that both
Vimedix and VimedixAR are up-to-date.
• The Augmented Reality Module is not installed in
Vimedix. Check to see if this is the case by following the
steps below:
a.Select the Help icon in Vimedix
b.Select the Access tab
c.Look for the Augmented Reality
Module under the Feature
Subscription section. If you see
the Augmented Reality Module,
it is installed in Vimedix. If you
do not see the Augmented
Reality Module, contact
Customer Service.
Pathology in Vimedix is not
supported by VimedixAR
The pathology that is currently loaded in Vimedix is not
supported by VimedixAR. Load one of the following
pathologies that are supported by VimedixAR in Vimedix:
• Normal Patient 3
• E-FAST_Template
If these pathologies are not available in Vimedix, contact
Customer Service.