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User Guide for the IX-C62 IP Phone

Getting Started

This chapter provides the following basic system configuration. Topics include:



Phone Installation



Initialization



Web Login



Basic Network Settings



Registration



Idle Screen Explanation

Phone Installation

Attach the Foot stand.

Connect the Handset and optional Headset.

Summary of Contents for IX-C52

Page 1: ...IP Phone User Guide IX C62 Version 3 97 Apr 2016...

Page 2: ...n modification or commercial use Xiamen Cacamle Technology Co Ltd will not be liable for any damages arising from use of an illegally modified or altered publication Declaration of Conformity Hereby X...

Page 3: ...Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to support cacamle com...

Page 4: ...Web User Interface Web GUI 12 Getting Started 13 Phone Installation 13 Initialization 15 Web Login 16 Basic Network Settings 17 To configure a static IPv4 address via phone user interface 17 To confi...

Page 5: ...ry via phone user interface 59 To place a call from the call history list via phone user interface 59 To place a call from the call history list via web user interface 60 To add a contact to the local...

Page 6: ...eshooting 117 How can I find the basic information of the IP phone 117 What is the difference between SIP user ID and Authenticate ID 117 Why is the LCD screen blank 117 Why does the phone display Net...

Page 7: ...es the overview of the IX C62 IP phone Topics include Packing List Hardware Components Preview Icon Preview LED Instruction User Interface Packing List The package contains the following parts please...

Page 8: ...User Guide for the IX C62 IP Phone 2 Handset Handdset Cord Power adapter...

Page 9: ...User Guide for the IX C62 IP Phone 3 Ethernet cable Quick installation reference...

Page 10: ...or second incoming caller information Prompt text for example Voice Mail 2 New Time and date Power Indicator LED Indicates phone power and some feature statuses Line keys Use these keys to activate u...

Page 11: ...creen 2 To cancel the information or call on the screen Memory Keys To be configured as different function as 1 Line 2 Speed Dial 3 BLF 4 BLF List 5 Voice Mail 6 Direct Pickup 7 Group Pickup 8 Call Pa...

Page 12: ...keys DSS keys on page 105 Volume To increase the volume To decrease the volume Alphanumeric keypad To enter the phone numbers letters and so on Headset To indicate that the phone is or not in Headset...

Page 13: ...User Guide for the IX C62 IP Phone 7 Handset mode Headset mode Mute Forward Do Not Disturb SRTP Received calls Dialed Calls Missed calls Forward calls...

Page 14: ...ine or Memory Key set as Line BLF or BLF List Key LED Line Memory Key set as BLF LED Status Description Steady Green Idle status for the monitored line Steady Red The monitored line is calling or duri...

Page 15: ...is busy Blinked green Ring Back Private hold Blinked red The line is ringing Steady orange During a Call Blinked orange Public Hold Off Unregistered Key Description Headset Key When use in headset mo...

Page 16: ...ce to access all configuration settings In many cases it is possible to use either the phone user interface and or the web user interface interchangeably However in some cases it is only possible to u...

Page 17: ...Contacts Blacklist History Local History Network CallLog Messages Voice Mail Text Message Settings Basic Settings Language Time Date Time Date Format DHCP Time Ring Tone Handset Screensaver Advanced...

Page 18: ...ce In order to access the web user interface you need to know the IP address of your new phone To obtain the IP address press the OK key on the phone when the phone is idle Enter the IP address e g ht...

Page 19: ...apter provides the following basic system configuration Topics include Phone Installation Initialization Web Login Basic Network Settings Registration Idle Screen Explanation Phone Installation 1 Atta...

Page 20: ...User Guide for the IX C62 IP Phone 14 3 Connect the Network and Power...

Page 21: ...tialization The phone finishes the initialization process by loading the saved configuration The phone LCD screen will display Booting 2 And then it shows Initializing during the initialization By def...

Page 22: ...1 Check the IP address of your phone Press Menu Status Information or Press Information 2 Enter the IP address in a browser s address bar and then press the Enter key 3 Enter the user name admin and...

Page 23: ...onfigure network settings manually To configure a static IPv4 address via phone user interface 1 Press Menu Settings Advanced Settings password admin Network Wan Port Static Mode 2 Enter the parameter...

Page 24: ...hone 2 Click on Network Basic 3 Select the mode you want and fill in corresponding information 4 Click SaveSet and Restart Note Incorrect network parameters may result in inaccessibility of your phone...

Page 25: ...to access Internet PC port can play the role as bridge or router 1 Login the web GUI of IP phone 2 Click on Network Basic 3 Select the mode you want when you select As router you need to fill in more...

Page 26: ...ry SIP Server SIP Transport SIP User ID Authenticate ID and Authenticate Password field respectively Contact your PBX system administrator or SIP provider for more information if needed 4 Click SaveSe...

Page 27: ...gs password admin Account 2 Select the desired account on screen 3 Enter the desired value in Account Active SIP Server Failover SIP server optional Outbound Proxy optional SIP User ID Authenticate ID...

Page 28: ...hone s time date 2 Notice It shows the phone features status like 1 Missed Call 3 Account Line Keys this area shows the four line key labels Line keys are also can be used as other function keys 4 Sof...

Page 29: ...Send Phone Lock Emergency numbers Volume Ring Tones Headset Use Screen Saver Contact Management Call History Management General Settings Language The default language of the phone user interface is En...

Page 30: ...omatically or configure the time and date manually Note If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server you can contact your SNMP server or Internet admi...

Page 31: ...hen the time and date displayed on the LCD screen will change accordingly If you want to change the Time Date Format you can continue with the following operation 4 Press Menu Settings Basic Settings...

Page 32: ...admin For security reasons you should change the default administrator password as soon as possible To change the administrator password via phone user interface 1 Press Menu Settings Advanced Settin...

Page 33: ...cancel To change the administrator password via web user interface 1 Login the web GUI of IP phone 2 Click on Management Password 3 Enter the old password in the Current Password field 3 Enter the ne...

Page 34: ...or the Switch soft key to enable disable it 3 Press the Save soft key to accept the change or the Cancel soft key to cancel To configure key as send via web user interface Note The Key as Send setting...

Page 35: ...efines how many seconds IX C62 to wait for your next key and dial when you stop pressing keys To configure No Key Entry Timeout 1 Login the web GUI of IP phone 2 Click on Setting Preference 3 Enter va...

Page 36: ...ll Keys All keys are locked you are only allowed to dial emergency numbers reject incoming calls by pressing the key answer incoming calls by pressing the Speakerphone key or the headset key mute the...

Page 37: ...the phone lock via phone user interface 1 Press Menu Settings Advanced Settings password admin Phone Settings Lock 2 Press or or the Switch soft key to select the desired mode in Keypad Lock field 3...

Page 38: ...olume key to adjust the receiver volume of currently engaged audio devices handset speakerphone or headset when the phone is in use And you can adjust sender volume of calls for different mode handset...

Page 39: ...IP Phone 33 To adjust the handset volume To press or during a call in handset mode To adjust the headset volume To press or during a call in headset mode To adjust the speaker Volume To press or duri...

Page 40: ...incoming calls You can select different ring tones to distinguish different accounts registered on your phone or to distinguish your phone from others You can also select different ring tones for diff...

Page 41: ...ey to accept the change or the Cancel soft key to cancel To select a ring tone for the phone via web user interface 1 Login the web GUI of IP phone 2 Click on Setting Preference 3 Select the desired l...

Page 42: ...or Account 2 Ring tone 2 Press or or the Switch soft key to select the desired ring tone for the account 3 Press the Save soft key To select a ring tone for account via web user interface 1 Login the...

Page 43: ...Set Headset Use If you want to use a wired headset physically connect your headset and activate the headset mode for use To activate the headset mode 1 Press on the phone The Headset key LED illuminat...

Page 44: ...nabled This feature is especially useful for permanent or full time headset users For incoming calls you can also set IP phone to ring whi 1 Login the web GUI of IP phone 2 Click on Setting Preference...

Page 45: ...y You can also add txt sentence you want to replace default logo for screen saver via web user interface To enable screen saver via phone user interface 1 Press Menu Settings Basic Settings Screen Sav...

Page 46: ...Click on Setting Preference 3 Select time out for screen saver and screen type in Screen Time Out and ScreenSaver Type field You can also add txt sentence you want to replace default logo for screen s...

Page 47: ...ory Local Group The built in phone directory can store the names and phone numbers of your contacts It can store up to 1000 local directory number Contacts Blacklists and 20 groups You can add delete...

Page 48: ...ide for the IX C62 IP Phone 42 5 Press Save soft key To add a contact group and contact number via phone user interface 1 Press DIR soft key 2 Press 3 Press again 4 Press Group soft key 5 Press Add so...

Page 49: ...ant 7 Press Save soft key 8 Press or to find the contact group 9 Press Enter soft key 10 Press Add soft key 11 Enter the information of a contact 12 Press Save soft key To add a contact via web user i...

Page 50: ...IX C62 IP Phone 44 4 Click Add and Save To add a group via web user interface 1 Login the web GUI of IP phone 2 Click on Directory Direcotry 3 Enter the name of a group and select the ring tone for t...

Page 51: ...User Guide for the IX C62 IP Phone 45 4 Click Add To add a contact to the local directory from call history 1 Press History soft key 2 Press or to select the desired number...

Page 52: ...Press Option soft key 4 Press to select Add to Contacts 5 Press OK soft key 6 Edit the details of the contact if needed 7 Click Save soft key To edit contacts 1 Press DIR soft key 2 Press or to select...

Page 53: ...r the IX C62 IP Phone 47 4 Edit the information of selected contact 5 Press Save To delete a contact via phone user Interface 1 Press DIR soft key 2 Press More soft key 3 Press Delete soft key 4 Press...

Page 54: ...Enter a few continuous characters of the contact name or continuous numbers of the contact number office mobile or other number using the keypad For example the name of contact I want to know is CK h...

Page 55: ...to select desired contact 3 Press Dial soft key To import export contact lists XML Note You can manage your phone s local directory via phone user interface or web user interface But you can only imp...

Page 56: ...e built in phone directory can store names and phone numbers for a blacklist It can store up to 1000 blacklist numbers Contacts Blacklists in total To add a blacklist contact via phone user interface...

Page 57: ...User Guide for the IX C62 IP Phone 51 3 Press Group soft key 4 Press Enter soft key 5 Press Add soft key 6 Enter the information of a blacklist contact 7 Press Save soft key...

Page 58: ...ide for the IX C62 IP Phone 52 To add a blacklist contact via phone user interface 1 Login the web GUI of IP phone 2 Click on Directory Direcotry 3 Enter the name of a blacklist contact 4 Click Add an...

Page 59: ...one You can simply dial a contact number from the corporate directory via URL 1 Login the web GUI of IP phone 2 Click on Directory Remote Phone Book 3 Fill in the URL in Phone Book URL field and name...

Page 60: ...Guide for the IX C62 IP Phone 54 8 Press Enter soft key 9 You can dial it directory by pressing Dial soft key 10 You can also check the information of specified contact by pressing Option then OK soft...

Page 61: ...ng a directory service 1 Login the web GUI of IP phone 2 Click on Directory LDAP 3 Fill in the information of your LDAP server in Sever Address Port Base User Name and Password field and you can use d...

Page 62: ...for the IX C62 IP Phone 56 7 Press Memory Key 1 8 It shows all contacts in LDAP servers you can input Filter Prefix to find the one you want Note The LDAP client on IX C62 only read telephonNumber in...

Page 63: ...ork Directory Boradsoft server has a kind of phone book with special format IX C62 can get this phone book from Broadsoft side 1 Login the web GUI of IP phone 2 Click on Directory Network Directory 3...

Page 64: ...call history you can disable the feature To disable call history record 1 Press Menu Feature History Setting 2 Press or or the Switch soft key to select Disabled from the History Record field 3 Press...

Page 65: ...istory 3 Click Dialed List Missed List Received List Forwarded List to view corresponding call history list To place a call from the call history list via phone user interface 1 Press History soft key...

Page 66: ...nd soft key To place a call from the call history list via web user interface 1 Login the web GUI of IP phone 2 Click on Directory History 3 Select the desired call history directory and click Tel Num...

Page 67: ...ry soft key 2 Press or to switch among All Calls Missed Calls Received Calls Dialed Calls and Forwarded Calls 3 Press or to select the desired entry 4 Press the Option soft key and then select Add to...

Page 68: ...ll Hold Resume Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Park Call Pickup Anonymous Call Anonymous Call Rejection Hotline Placing Calls You can place a call in one of...

Page 69: ...red number using the keypad 3 Press or or the Send soft key The key is configured as a send key by default To place a call using the headset 1 Press 2 Enter the desired number using the keypad 3 Press...

Page 70: ...ey is configured as a send key by default Answering Calls You can answer a call in one of three ways Using the handset Using the speakerphone Using the headset To answer a call using the handset 1 Pic...

Page 71: ...andset If you are using the headset press or or the Cancel soft key If you are using the speakerphone press or the Cancel soft key Call Redial To redial the last dialed number from your phone 1 Login...

Page 72: ...e 2 Click on Function Keys Memory Key 3 Select the desired Memory Key and select Call Return in Type field 4 Click SaveSet 5 Press the Memory Key Auto Answer To answer calls automatically Note The set...

Page 73: ...te You can mute the microphone of the active audio device during an active call so that the other party cannot hear you Call mute applies to all modes Handset Headset and Speakerphone To mute a call 1...

Page 74: ...a call on hold your IP PBX may play music to the other party while waiting To place a call on hold 1 Press Hold soft key during a call The LCD screen below indicates that the call is on hold To resume...

Page 75: ...tely forwarded if the phone is busy No Answer Forward Incoming calls are forwarded if not answered after a period of time To configure Always Forward via phone user interface 1 Press Menu Features Cal...

Page 76: ...o configure No Answer Forward via phone user interface 1 Press Menu Features Call forward No Answer Forward 2 Press or or press info soft key to enable it 3 Enter the forward to number in FWD to field...

Page 77: ...Forward 3 Select static forward mode and fill in forwarded number in Target field 4 Optional Enter the always forward on code or off code respectively in the On Code or Off Code field 5 Click SaveSet...

Page 78: ...ectly to another party without consulting Semi Attended Transfer Transfer a call when the target phone is ringing Attended Transfer Transfer a call with prior consulting To perform a blind transfer 1...

Page 79: ...ble or disable call waiting on the phone If call waiting is enabled you can receive 2nd call while there is already an active call on the phone Otherwise 2nd incoming call is automatically rejected by...

Page 80: ...ne s local conference IX C62 also supports network conference 5 way conference 1 Assuming that call party A and B are in conversation A wants to bring C D and E in a conference 2 A can press Hold soft...

Page 81: ...ck on Account Advanced 3 Select the desired account in Account filed 4 Select Network in Conference Type field and enter Conference URI from your PBX system or ITSP 5 Assuming that call party A and B...

Page 82: ...pressing the call park key on the phone To configure a call park key 1 Login the web GUI of IP phone 2 Click on Function Keys Memory Key 3 Select Call Park in Type field to configure it as a call park...

Page 83: ...someone else s incoming call on your phone The IX C62 IP phone supports direct call pickup and group call pickup Direct call pickup is used for picking up a call that is ringing at a target phone num...

Page 84: ...unction Keys Memory Key 3 Select Group Pickup in Type field to configure it as a group call pick key and enter group call park code from your PBX system or ITSP in Value field For example we wants to...

Page 85: ...ll is configurable for each account on IX C62 in advance IX C62 sends Anoymous as caller ID when anonymous call is enabled To enable anonymous call via phone user Interface 1 Press Menu Features Anony...

Page 86: ...ejection You can use anonymous call rejection to reject incoming calls from anonymous callers It is disabled by default To enable anonymous call rejection via phone user Interface 1 Press Menu Feature...

Page 87: ...account in Account filed 4 Select Yes in Anonymous Call Rejection field 5 Click SaveSet Hotline You can dial a hotline number immediately upon lifting the handset pressing the Speakerphone key or the...

Page 88: ...eld 3 Enter the delay time seconds in the Hotline Delay field 4 Press Save soft key To configure the hotline number via web user interface 1 Login the web GUI of IP phone 2 Click on Setting Features H...

Page 89: ...User Guide for the IX C62 IP Phone 83 5 Click SaveSet...

Page 90: ...ic line for status changes on the phone For example you can configure a BLF key on the phone to monitor the status of a friend s line busy or idle The BLF key LED illuminates solid red when the friend...

Page 91: ...b user interface 1 Login the web GUI of IP phone 2 Click on Function Keys 3 Select desired Line Key or Memory Key 4 Select BLF in Type field and Enter the phone number or extension you want to monitor...

Page 92: ...keys on the IP phone can present the status of user1 and user2 The key LEDs illuminate either flashing or solid depending on the status of those users For more BLF List key LED indicators refer to LED...

Page 93: ...u want to use BLF list with in Account ID field or leave it auto 5 Press Save soft key To configure a BLF list key via web user interface 1 Login the web GUI of IP phone 2 Click on Function Keys 3 Sel...

Page 94: ...he phone sends HTTP URL request to trigger a recording Contact your system administrator for the predefined URL To configure a record key via phone user interface 1 Press Menu Features Function Keys 2...

Page 95: ...nu Features Function Keys 2 Select desired Line Key or Memory Key 3 Press or or the Switch soft key to select URLRecord from the Type field 4 Enter the URL from your system administrator 5 Press Save...

Page 96: ...n the office at the same time or not in the office for very long which means that actual personal offices would be often vacant consuming valuable space and resources You can use hot desking on the IX...

Page 97: ...el of the HotDesking 5 Press Save soft key To configure a hot desking key via web user interface 1 Login the web GUI of IP phone 2 Click on Function Keys 3 Select desired Line Key or Memory Key 4 Sele...

Page 98: ...Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary You can press the intercom key to automatically connect with a preconfigured target...

Page 99: ...nt to intercom is 303 so we can enter 5303 5 Select the desired line from the Account ID field 6 Press Save soft key To configure an intercom key via web user interface 1 Login the web GUI of IP phone...

Page 100: ...default when the phone is idle When there is already an active call on the phone there will be a prompt on LCD you can choose to answer or reject it To disable enable incoming intercom calls 1 Login t...

Page 101: ...gnaling You can configure the phone to receive an RTP stream from pre configured multicast listening address without involving SIP signaling You can specify up to 10 multicast listening addresses Send...

Page 102: ...e a Real Time Transport Protocol RTP stream from the pre configured multicast address without involving SIP signaling You can specify up to 10 multicast addresses that the phone listens to on the netw...

Page 103: ...priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone If enabled the phone will ignore incoming multicast p...

Page 104: ...sume that there are 2 IX C62 IP phone phone A has 1 Multicast Paging key to 224 6 5 20 20004 phone B listen to 224 6 5 20 20004 1 User on phone A press the Multicast Paging Key 2 Phone B answers the c...

Page 105: ...registered ACD users To use this feature you should configure an ACD key in advance Note The ACD features is made for Broadsoft Server specially it can switch the log in log out in ACD system To conf...

Page 106: ...t you want to use BLF list with in Account field or leave it auto 5 Click SaveSet SMS Short Message Service You can send and receive SMS using IX C62 IP phone Note SMS is not available on all servers...

Page 107: ...key 4 Select the account to send SMS and enter content of the SMS 5 Press Send soft key To send a SMS via web user interface 1 Login the web GUI of IP phone 2 Click on Setting SMS 3 Select the accoun...

Page 108: ...ss View soft key To reply a SMS SMS can be replied directly via phone user interface only 1 Press Menu Messages Text Message View SMS 2 Press or to select desired SMS 3 Press Reply soft key 4 Enter co...

Page 109: ...een will prompt Voice Mail s n New n indicates the number of unread voice mails e g Voice Mail 1 New To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenie...

Page 110: ...s Menu Features Function Keys 2 Select desired Line Key or Memory Key 3 Press or or the Switch soft key to select ZeroTouch from the Type field 5 Press Save soft key To configure a Zero touch key via...

Page 111: ...e 105 6 Click SaveSet To use Zero Touch 1 Press the Zero Touch key 2 Press OK soft key 3 Configure Network basic parameters for WAN port 4 Click Next soft key 5 Configure Network advanced parameters f...

Page 112: ...call place active calls on hold and create 2nd call Dependencies Type Line Account the account this feature will be applied to Speed Dial You can use this key feature to speed up dialing the numbers...

Page 113: ...alue Voice Mail Access code Account the account this feature will be applied to Call Park Please refer to Call Park on page 76 Intercom Please refer to Intercom on page 92 DTMF You can use the feature...

Page 114: ...se this key feature to access a LDAP search screen quickly For more information please refer to LDAP on page 55 Broadsoft Group You can use this key feature to access Broadsoft phone book quickly Depe...

Page 115: ...or more information please refer to DND Do Not Disturb on page 68 Redial You can use this key feature to redial the last dialed number from your phone For more information please refer to Call Redial...

Page 116: ...son present at one end You are able to speak and listen through the handset headset while the others nearby can only listen through the speaker Dependencies Type Group Listening Public Hold There is a...

Page 117: ...use this key feature to use ACD feature in Broadsoft server For more information please refer to ACD Auto Call Distribution on page 98 Zero Touch You can use this key feature to configure auto provis...

Page 118: ...et Firmware Upgrade Pcap Capture System Logs Backup and Restore Configuration File Factory Reset To do factory reset via phone user interface 1 Press Menu Settings Advanced Settings password admin Pho...

Page 119: ...User Guide for the IX C62 IP Phone 113 3 Click Reset To Factory 4 Click OK Firmware Upgrade To upgrade firmware can be made via web user interface only 1 Login the web GUI of IP phone...

Page 120: ...ired firmware from your PC 4 Click Upgrade Pcap Capture Pcap captured is used to capture packets the IX C62 IP phone received and sent 1 Login the web GUI of IP phone 2 Click on Management Tools 3 Cli...

Page 121: ...C62 IP Phone 115 System Logs System logs include all logs since phone boot up It is very useful for debug 1 Login the web GUI of IP phone 2 Click on Management Configuration 3 Click Download in Downl...

Page 122: ...User Guide for the IX C62 IP Phone 116 Backup and Restore Configuration File 1 Login the web GUI of IP phone 2 Click on Management Configuration 3 Download or Restore configuration as you need...

Page 123: ...such as IP address and firmware version What is the difference between SIP user ID and Authenticate ID Both of SIP user ID and Authenticate ID are defined by the server SIP user ID is used to identif...

Page 124: ...You can also configure the time and date manually For more information refer to Time Date on page 24 Why can t I access web user interface using the default administrator user name and password admin...

Page 125: ...ack on the phone Refer to Phone Installation on page 13 Check that the headset mode is activated Refer to Headset Use on page 37 Check that the headset volume is adjusted to an appropriate level Refer...

Page 126: ...C62 IP Phone 120 Why doesn t the phone ring Check the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the phone is on hook and idle For more information refer...

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