User Guide for the IX-C62 IP Phone
99
ACD (Automatic Call Distribution)
ACD is often used in offices for customer service, such as call center. The ACD system handles large
volumes of incoming calls from callers who have no need to talk to a specific person but who require
assistance from any of multiple persons at the earliest opportunity. ACD on the IX-C62 IP phone
allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To
use this feature, you should configure an ACD key in advance.
Note:
The ACD features is made for Broadsoft Server specially, it can switch the log in/log out in ACD
system.
To configure an ACD key via phone user interface:
1. Press
Menu
–>
Features
->
Function Keys
.
2. Select desired Line Key or Memory Key.
3. Press or , or the
Switch
soft key to select
ACD
from the
Type
field.
4. Select the account you want to use BLF list with in
Account ID
field, or leave it “auto”.
5. Press
Save
soft key.
To configure an ACD key via web user interface:
1. Login the web GUI of IP phone.
2. Click on
Function Keys
.
3. Select desired Line Key or Memory Key.
Summary of Contents for IX-C52
Page 1: ...IP Phone User Guide IX C62 Version 3 97 Apr 2016...
Page 8: ...User Guide for the IX C62 IP Phone 2 Handset Handdset Cord Power adapter...
Page 9: ...User Guide for the IX C62 IP Phone 3 Ethernet cable Quick installation reference...
Page 20: ...User Guide for the IX C62 IP Phone 14 3 Connect the Network and Power...
Page 89: ...User Guide for the IX C62 IP Phone 83 5 Click SaveSet...
