User Guide for the IX-C62 IP Phone
117
Troubleshooting
This chapter provides general troubleshooting information to help you solve the problems you might
encounter when using your IX-C62 IP phone.
If any other technical issue, feel free to send an email to
, we promise to reply
you in 48 hours.
How can I find the basic information of the IP phone?
Press the key when the IP phone is idle to check the basic information of the IP phone, such as
IP address and firmware version.
What is the difference between SIP user ID and
Authenticate ID?
Both of SIP user ID and Authenticate ID are defined by the server, SIP user ID is used to identify the
account while Authenticate ID matches with a password is used for authentication if required by the
server.
Why is the LCD screen blank?
Ensure your phone is properly plugged into a functional AC outlet.
Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
Check that the power LED is on to ensure the phone is powered on.
Summary of Contents for IX-C52
Page 1: ...IP Phone User Guide IX C62 Version 3 97 Apr 2016...
Page 8: ...User Guide for the IX C62 IP Phone 2 Handset Handdset Cord Power adapter...
Page 9: ...User Guide for the IX C62 IP Phone 3 Ethernet cable Quick installation reference...
Page 20: ...User Guide for the IX C62 IP Phone 14 3 Connect the Network and Power...
Page 89: ...User Guide for the IX C62 IP Phone 83 5 Click SaveSet...
