C-Nav 2050, User Manual

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2050 User Guide
Contact Information
If you have a problem and cannot find the information you need during installation or operation of the
C-Nav GPS System product or documentation,
contact C&C Technologies, Inc . C-Nav Support
Group . The contact information is as follows:-
Phone: (+1) 337-261-0660 USA (24/7 support)
Fax: (+1) 337-261-0192 USA
Phones are answered 24 hours, 7 days a week, with on-call technical support engineers available
(at short notice).
Email: cnav.support@cctechnol.com
WEB: http://www.cctechnol.com/cnav - C-Nav Support/GPS Services Group
Note – C-Nav Support's technical group ‘standard’ work hours are 7am to 5pm, Monday through Friday
Central USA Standard Time for immediate contact in the USA. In addition, our regional offices can provide
first line support for the C-Nav GPS System.
To expedite the support process, please have following information available:
1. The product type and model number(s)
2. The Serial number(s)
3. The software or firmware version number(s)
4. The LAT/LON position of operation
5. Your specific question or problem.
Please detail background information, such as the configuration of your system, the actual receiver
parameters of operation, and the exact type, make, and configuration of your computer and
navigation software in use.
If you have received error messages, please specify the exact wording.
If you need to send a data file along with your inquiry, please compress the file using PKZIP or
WINZIP Software and name the file with the extension .ZIP.
Use one of the following methods to send the data file:
• Attach the file(s) to your email inquiry to cnav.support@cctechnol.com . The file attachments
must be less than 2Mbyte in size in order for them to be received via the C&C Technologies,
Inc. mail-server.
• Place the file on an open FTP site and include the 'link' to the filename in your email (or
telephone) inquiry so that C-Nav Support can retrieve the file(s).
In the event that your equipment requires service, we recommend that you contact either your
regional agent or C&C Technologies, Inc., GPS Services Group to obtain a Return Material
Authorization (RMA) number before returning any items or product. You do need to provide a fault
or failure description before C&C Technologies, Inc., will issue an RMA number that must be used to
identify and track all returned equipment.
Note – Please see the Frequently Asked Questions (FAQ) on our WEB Site (ie;
http://www.cctechnol.com/cnav_faq.php )
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