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If you still require further assistance, call one of our experts on
0345 604 0105
, a Bush enquiry line.
(Calls are charged at the standard rate of your network provider).
Distorted picture/The screen
fl
ickers
You can check the connection and position of the antenna (aerial) and external devices. Check the antenna aerial/
cable connection. Keep the antenna aerial/cable away from other connecting cables. When installing an optional
device, leave some space between the device and the TV. Make sure that the antenna (aerial) is connected using a
high quality 75-ohm coaxial cable. Check the troubleshooting guide for the connected device.
There are icons and text on the edges of the screen
In this case, the TV might be in store demo mode. Try exiting store mode.
Press the
[HOME]
button on the remote control and select Settings > Device Preferences > Store Mode > Disable
Store Mode.
Cannot operate the current screen after the on-screen keyboard is displayed
To return to operation of the screen behind the on-screen keyboard, press the
[BACK]
button on the remote control.
Some channels are blank
The channel is for scrambled/subscription service only. Subscribe to a pay TV service.
The channel is used only for data (no picture or sound).
Contact the broadcaster for transmission details.
No sound but good picture
Check the volume control.
Press or
[VOL+]
button to cancel muting.
While in Television mode, press the
[MENU]
button, then select Speakers > TV speakers.
Remove any headphones.
The TV cannot connect to the Internet/Network
If the Wi-Fi network does not connect or disconnects, try the following:
Press the
[HOME]
button and check that the following setting is enabled. Settings > Network & Internet > Wi Fi.
Check the installation location of the TV and Wi-Fi router. Signal condition may be a
ff
ected by the following:
Other Wi-Fi devices, microwaves,
fl
uorescent lights, etc. that may be located nearby.
There are
fl
oors or walls between the Wi-Fi router and television.
Turn the Wi-Fi router o
ff
and then on again.
If the network name (SSID) of the Wi-Fi router to which you want to connect is not displayed, select Add
new network to enter a network name (SSID).
If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network,
check the status of the network connection.
TV can connect to the Internet, but not to certain apps and services
The date and time settings of this TV may be incorrect. Depending on certain apps and services, you may not be
able to connect to these if the time is incorrect.
Press the
[HOME]
button, then select Settings > Device Preferences > Date & time > Automatic date & time > Use
network-provided time to automatically adjust the time through the network.
Check that the LAN cable or AC power cord (mains lead) of the router/modem has been connected properly.
Try using apps later. The app content provider server may be out of service.
Troubleshooting Guide
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