15
Troubleshooting
If you believe your Burco Boiler isn’t working correctly, please contact our Aftersales Team
on 0344 879 3470.
Your boiler is fitted with a fault system that is able to detect fault conditions. Some of the conditions are less
serious and the boiler will continue to operate normally, while other faults are more serious and will disable
the appliance. Before calling the service line, switch off appliance at the main supply, then draw off a small
amount of water and switch back on after 10 minutes. If the fault continues, please call the service line for
advice on
0344 879 3470
QR codes that appear on the screen can be scanned using an iPhone, Android and Windows device, which
will take you to the Burco website.
Spare / Replacement Parts
Genuine replacement Burco parts must be fitted. If generic non-Burco parts are
fitted, you may prevent your appliance from operating safely and in the most efficient
manner and also invalidate your warranty.
Examples of spare / replacement parts include:
Element
Solenoid Valve
Electronic Controller
Mains Lead (where applicable)
Tap
Drip Tray and Insert
Filter Head
Filter Cartridge
Tank Cover
Tank Cap
For further information or to purchase spare parts, please contact our Aftersales team on 0344 879 3470.
Please ensure you have the details of the model and serial numbers to hand. These can be found in the “About
my product” section on page 2. These can also be found on the data label at on the back of the appliance.
