WLI-UC-GNM User Manual
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Chapter 6 - Troubleshooting Common Problems
The Computer does not recognize the Wireless
Adapter.
• Make sure the unit is connected to a USB port on your computer.
• If your computer has multiple USB ports, try connectting to a different USB port.
• Refer to Chapter 2 to reinstall drivers for this unit.
Cannot connect to the network wirelessly.
• Refer to chapter 3 for several different ways to connect this unit to an access point wirelessly.
• Configure the same SSID, encryption method, and encryption key for each wireless device.
These settings must match those of your wireless access point.
• Move your wireless devices closer to the access point.
• Restart your access point.
You forgot the AP's SSID, Encryption KEY, or
Password.
• Ask your network administrator about your SSID and encryption settings. These settings must
match the SSID and encryption settings of the access point.
• If your access point supports AOSS or WPS, try using them to connect to the access point.
Instructions for connecting with AOSS or WPS are in chapter 3.
