8 Troubleshooting
57
Melting Point M-565 Operation Manual, Version F
Table 8–4: Error messages
Error number
Possible cause
Remedy
Error 11
Internal clock, power loss.
Contact customer service.
Error 13
5V input voltage missing
Contact customer service.
NOTE
If several errors are pending, the one with the highest priority will be displayed.
8 .1 .1
Setting the printer baud rate
• Open compartment on the bottom of the
printer.
• The following setting should be selected.
1,2,3,4,5,7,8,9,10 = ON
6 = OFF
8 .2
Customer service
Only authorized service personnel are allowed to perform repair work on the instrument. They have
comprehensive technical training and knowledge of possible dangers that might arise from the instru-
ment.
Contacts for official BUCHI customer service offices are available on the BUCHI website at:
www.buchi.com. If malfunctions occur on your instrument or you have technical questions or applica-
tion problems, please contact one of these offices.
Customer Service offers the following:
• Spare part delivery
• Repairs
• Technical advice
