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Verve 500 – Issue 2 – Edition 2 – 19.10.06 – 7878

If you experience any problems, please call the Helpline on 0870 242 6652 or email [email protected]

Button

Function

Play all messages
Play new messages
Pause playback
Resume playback
Stop playback
Replay current message
Skip and play previous message
Skip forward and play next message
Delete currently playing message
Record outgoing message 1
Record outgoing message 2
Play outgoing message 1
Play outgoing message 2
Select outgoing message 1
Select outgoing message 2
Record a memo
Stop recording
Switch answering machine on/off

At the end of message playback:

Delete all messages

If no button is pressed for 10 seconds

or more, you will hear “Thank you

for calling” and the line will be

disconnected.

Answering machine

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Summary of Contents for VERVE 500

Page 1: ...Verve 500 Issue 2 Edition 2 19 10 06 7878 BT VERVE 500 User Guide ...

Page 2: ...5 Name and number phonebook to store all your contact numbers for easy dialling Copy contacts from your mobile phone SIM card to the BT Verve 500 phonebook SMS to send and receive text messages Caller Display lets you see who s calling and your phone stores details of the last 30 callers in a Calls log 20 Last number redial Handsfree feature for greater flexibility when calling Register up to 5 ha...

Page 3: ...is guide Got everything BT Verve 500 handset BT Verve 500 base 1 x MT Li ion 3 7V 600mAH rechargeable battery pack Mains power adaptor item code 032214 Telephone line cord If you have purchased a BT Verve 500 multiple pack you will also have the following items for each handset BT Verve 500 handset BT Verve 500 charger 1 x MT Li ion 3 7V 600mAH rechargeable battery pack Mains power adaptor for cha...

Page 4: ... 16 Earpiece receiver volume 16 Secrecy mute 17 Handsfree 17 Make a call in handsfree 17 Answer a call in handsfree 18 Switch to handsfree during a call 18 Redial list 18 Call a number from the redial list 18 Copy a number from the redial list to the phonebook 19 Keypad lock 19 Paging handsets 20 255 Name and number phonebook 20 Store a name and number 21 Dial a number 21 Edit an entry 22 Delete a...

Page 5: ...e settings via the handset 43 Switch the answering machine ON OFF 43 Answer delay 43 Incoming message record time 44 Time stamp on off 45 Monitoring call screening 45 Recording quality 46 Outgoing messages 47 Record your own outgoing message 47 Check your outgoing message 48 Select the outgoing message answer mode 48 Listening to your messages 49 Record a memo 50 Answering machine settings via the...

Page 6: ... and send messages stored in the Drafts box 65 Delete messages stored in the Drafts box 67 Read edit send or delete messages stored in the Outbox 68 Service Centre numbers 69 Adding or changing Service Centre numbers 70 Select an SMS Centre to send receive from 71 Using additional handsets Internal calls 72 Transferring calls 73 3 Way Calls 73 Help 74 General information Replacing the handset batt...

Page 7: ...ove back into range you risk your call being disconnected IMPORTANT The base station must be plugged into the mains power socket at all times Do not connect the telephone line until the handset is fully charged Only use the power and telephone cables supplied with the product Getting started 7 Location You need to place your BT Verve 500 within 2 metres of the mains power socket and telephone sock...

Page 8: ...ies for 12 hours before they are fully charged Battery performance To keep your battery pack in the best condition leave the handset off the base for a few hours at a time Running the battery right down at least once a week will help it last as long as possible Getting started Insert the MT Li ion 3 7V 600mAh rechargeable battery supplied by plugging the small battery connector plug into the socke...

Page 9: ...are ready for immediate use and normally there is no need to register them to the base If you do need to register a handset please see page 33 Your BT Verve 500 is ready for use The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced New battery packs are available from the BT Verve 500 ...

Page 10: ...switch the handset power off page 15 When switched off press and hold to switch the handset power on page 15 In talk mode press to end a call page 15 In menu mode press to exit and return to standby Key lock Press and hold to lock unlock the keypad page 19 Right Soft Key In standby mode press to open the main menu page 13 In talk mode press to switch secrecy on off page 17 In menu mode press to co...

Page 11: ...status Empty batteries need recharging 1 bar filled battery low 2 bars filled half charged battery 3 bars filled fully charged battery Handsfree speaker Displayed when in handsfree mode speaker is activated Ringer off Displayed when the handset ringer volume is switched off Handset Displayed when a call is in progress Flashes when a call is being received or an external call is on hold House Displ...

Page 12: ...e 51 When the answering machine is on press to switch between Answer Only and Answer and Record modes page 51 Skip Press to skip forwards through messages page 52 Play Stop Press to play pause messages page 52 Volume Use to adjust the loudspeaker volume Skip Press once to replay the current message page 52 Press repeatedly to skip backwards through messages page 52 Find page handset Press and rele...

Page 13: ...elect the Menu soft key to open the main menu then use the UP DOWN LEFT or RIGHT navigation buttons to scroll to the menu option you want 2 Press the OK soft key to select the displayed menu option or the Back option button to go back to the previous screen Getting to know your phone Button Symbol SPACE 1 A B C 2 Ä À Á Â Ã Å Æ Ç D E F 3 Ë É È Ê G H I 4 G Ì Í Î Ï Î ˇ i J K L 5 M N O 6 Ñ Ö Ò Ó Ô Õ Ø...

Page 14: ...r Handset Ring Melody Volume Internal Ring Volume Base Ring Melody Volume Tone Key Tone Charge Tone Battery Low Out of Range List End Tone Settings Handset Settings Auto Answer Register HS Dim Mode Handset Name Reset Handset Room Monitor Base Settings Change PIN De Register HS Reset Base Recall Time Pause Time Call log All Call Missed Call Auto Delete Answer Machine Play Message Message List Skip ...

Page 15: ...ng pre dial 1 Enter the number you want to dial first 2 Press to dial End a call 1 Press Or Place the handset back on the base if auto answer is set to on When you make a call Calling and the icon are displayed and the red In Use light on the base comes on Call timer Your handset will automatically time the duration of all external calls The handset display shows the call duration both during and ...

Page 16: ...rience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 16 Caller Display If you have subscribed to your network s Caller Display service the caller s number or name if stored in the phonebook is displayed instead of External Call See page 57 for more information If the number is longer than 15 digits the display will only show the last 15 digits entered Aut...

Page 17: ...nnot hear you 2 Press the soft key again to return to your caller Handsfree Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to your conversation over the loudspeaker Make a call in handsfree 1 Dial the number then press The icon is displayed and you hear your call over the loudspeaker Or Press When you hear the dialling tone dia...

Page 18: ...o redial or copy to the phonebook Call a number from the redial list 1 Press Redial soft key The last number called is displayed 2 Use UP or DOWN to scroll through the redial list to the number you want 3 Press or to redial Press repeatedly to toggle between handsfree and handset mode During a handsfree call press UP or DOWN to change the handsfree volume There are 5 volume levels in handsfree mod...

Page 19: ...gtone for this phonebook entry and press OK soft key to confirm and save the number to the phonebook 8 Press to exit and return to standby Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around To lock the keypad 1 Press and hold The symbol is displayed while the keypad is locked Press soft key to delete an incorrect character digit You will not be able...

Page 20: ...ividual handset press End 255 Name and number phonebook You can store up to 255 names and numbers in the phonebook Names can be up to 12 characters long and numbers up to 24 digits You can also select different ring tones for phonebook entries Phonebook entries are stored alphabetically by name If you have more than one handset registered to your BT Verve 500 base you will need to stop the paging ...

Page 21: ...rm and save the number to the phonebook 7 Press Back to return to standby Dial a number 1 Press The first phonebook entry is displayed 2 Use UP or DOWN to scroll and find the entry you want or search alphabetically 3 Press to dial the displayed number Press soft key to delete an incorrect character digit Entering names There is a character map on page 13 to help you when entering names Use the key...

Page 22: ...h alphabetically 3 Press Option then use UP or DOWN to display either Delete Entry and the individual entry you selected will be deleted Press to exit and return to standby Or Entering numbers Make sure you enter the full telephone number including the dialling code if you subscribe to a Caller Display service and want the name of your caller displayed instead of the number To enter a pause in a p...

Page 23: ...nd the entry you want to edit or search alphabetically 3 Press Option then use UP or DOWN to display PB Transfer and press OK 4 Press UP or DOWN to select the handset you want to copy the entry to and press OK The display shows for example PB Trans to Handset 1 5 Press to exit and return to standby Save a phonebook number to a quick dial key You can store up to 10 phonebook numbers on the quick di...

Page 24: ...for quick and easy dialling 1 Insert the SIM card into the SIM READER slot on the front of the base 2 Press 3 Press Option soft key then use UP or DOWN to display Copy from SIM and press OK If you have problems copying directory entries from your SIM onto the BT Verve 500 place the SIM back into your mobile and confirm that the directory entries are stored on the SIM and not within the mobile hand...

Page 25: ... If the SIM card is not inserted in the base or is inserted incorrectly the following message will be displayed No SIM Card For security reasons when you enter each digit of the PIN code it will be displayed as a Press the soft key to delete an incorrect digit If you enter an incorrect PIN code Invalid PIN will be displayed Check that you have the right PIN for your SIM card If you cannot find it ...

Page 26: ...allpaper is displayed press OK to select 4 Press UP or DOWN to select the wallpaper you want and press OK to confirm 5 Press to exit and return to standby Contrast Your BT Verve 500 has a choice of 3 contrast levels for the handset display 1 Press Menu to open the main menu 2 Display is displayed press OK to select 3 Press DOWN to display Contrast and press OK to select 4 Press UP or DOWN to selec...

Page 27: ... setting is displayed Enter 2 digits for the hour and 2 for the minute e g for 2 15pm enter 1 4 1 5 The cursor moves across automatically now enter 2 digits each for the day month and year e g for 6th May 2006 press 0 6 0 5 0 6 then press OK to confirm 5 Press to exit and return to standby Set the alarm You can use your BT Verve 500 phone as an alarm clock When an alarm is set the symbol is displa...

Page 28: ...5 Press DOWN to highlight Alarm then use the right soft key to toggle between On and Off displaying the option you want 6 Press DOWN to highlight Alarm Tone and press OK 7 Press UP or DOWN to choose the alarm tone you want and press OK to confirm 8 Press to exit and return to standby Silence the alarm When the alarm time has elapsed the chosen melody will sound for 30 seconds Alarm will be display...

Page 29: ...highlighted press OK to select 4 Press UP or DOWN to highlight either Earpiece or Speaker and press OK 5 Press LEFT or RIGHT to select the volume level you require and press OK to confirm 6 Press to exit and return to standby External call ringer melody and volume The handset has a choice of 10 ringer melodies and 5 ringer volume levels for external calls If you do not want to be disturbed you can...

Page 30: ...evel you require and press OK to confirm 8 Press to exit and return to standby Internal call ringer melody and volume The handset has a choice of 10 ringer melodies and 5 ringer volume levels for internal calls 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press DOWN to highlight Internal Ring and press OK 4 Melody is highlighted p...

Page 31: ...d 3 ringer volume levels or you can set the volume to off if you do not want to be disturbed 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press DOWN to highlight Base Ring and press OK 4 Melody is highlighted press OK to select 5 Press UP or DOWN to select the base ringer melody you want and press OK 6 Press DOWN to highlight Volu...

Page 32: ...ttery low sounds when the handset batteries are low and need recharging Out of range sounds when the handset moves out of communication range with the base List end tone sounds when you are at the end of a menu list phonebook list or calls list 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press DOWN to highlight Tone and press OK ...

Page 33: ...all by placing the handset back on the base without the need to press 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Handset Settings is highlighted press OK 4 Auto Answer is highlighted Press the right soft key to select either On or Off 5 Press to exit and return to standby Register a handset At the handset 1 Press Menu to open th...

Page 34: ...l the new handset will automatically be allocated the next available handset number This number will be shown in the handset display when in standby mode Dim mode With Dim mode set to on after a pre set period of inactivity the display backlight will reduce to 10 With Dim mode set to off the display will go completely blank after the pre set period of inactivity When you press a keypad button the ...

Page 35: ...er of characters is 12 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Handset Settings is highlighted press OK 4 Press UP or DOWN to highlight Handset Name and press OK 5 Enter a name using the keypad and press OK to confirm 6 Press to exit and return to standby Reset your handset You can reset your BT Verve 500 handset to the defau...

Page 36: ...ets registered to your BT Verve 500 base you can leave one handset in a room and monitor the sounds in the room by making an internal call to another handset 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Handset Settings is highlighted press OK 4 Press UP or DOWN to highlight Room Monitor and press OK 5 Call To is displayed Enter t...

Page 37: ... to prevent unauthorised changes to your settings 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press DOWN to highlight Base Settings and press OK 4 Change PIN is highlighted press OK 5 Enter the old PIN number default 0000 and press OK 6 Enter New PIN is displayed Enter a new 4 digit PIN code and select the OK option 7 Re enter PI...

Page 38: ...ss OK 5 The deleted handset will display Please Register until it is registered again 6 Press to exit and return to standby Reset your base You can reset your BT Verve 500 base to the default original settings 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press DOWN to highlight Base Settings and press OK 4 Press UP or DOWN to high...

Page 39: ... 900ms The default setting for recall in the UK is 100ms 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press DOWN to highlight Base Settings and press OK 4 Press UP or DOWN to highlight Recall Time and press OK 5 Press UP or DOWN to highlight the setting you want and press OK to confirm 6 Press to exit and return to standby Pause t...

Page 40: ...3 Press DOWN to highlight Base Set and press OK 4 Press UP or DOWN to highlight Pause Time and press OK 5 Press UP or DOWN to highlight the setting you want and press OK to confirm 6 Press to exit and return to standby Call log type You can select the type of calls you want to be listed in the Calls log Select either All Calls to display all calls whether answered or unanswered missed Or select Mi...

Page 41: ... the Inbox Outbox or Draft box become full the oldest SMS will be automatically deleted to make room for a new message If Auto Delete is disabled the oldest message will not be deleted instead you will see an error message and you will need to delete messages manually to be able to receive new messages 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol a nd pre...

Page 42: ...handset see page 43 the base see page 51 remotely from any other Touchtone telephone see page 53 Your BT Verve 500 comes with two pre recorded outgoing messages Answer and Record allows callers to leave a message Or Answer Only If you choose this message callers will not be able to leave a message You can also record your own personalised outgoing messages You will need to set the date and time if...

Page 43: ...to Off calls will be answered after 10 rings and the Answer Only message will be played to your callers They will not be able to leave you a message 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press DOWN to highlight Answer On Off and press OK 4 Press UP or DOWN to select either On or Off and press OK to confirm 5 Press to exit a...

Page 44: ... until Answer delay is displayed and select OK 5 Press UP or DOWN to select the answer delay setting you require and select OK 6 Press to exit and return to standby Incoming message record time You can select the maximum length for your incoming messages The options are 60 secs 120 secs or no limit 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK...

Page 45: ...ress the right soft key to select either Off or On 6 Press to exit and return to standby Monitoring call screening With monitoring set to on when the answering machine takes a call you can listen to the caller leaving a message over the loudspeaker If you decide you want to take the call in person you can pick up the handset or press With monitoring set to off you will not be able to hear the call...

Page 46: ... to select either Off or On 6 Press to exit and return to standby Recording quality You can select either standard or high quality recording The default setting is standard 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press DOWN to highlight Setting and press OK 4 Press DOWN to highlight Record Quality and press OK 5 Press UP or D...

Page 47: ...lease call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Outgoing messages The outgoing message is the message a caller first hears when the answering machine picks up their call There are 2 pre recorded outgoing messages to choose from see note opposite or you can record your own Record your own outgoing message 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to ...

Page 48: ...you want and press OK The stored message is played back to you 6 Press to exit and return to standby Select the outgoing message answer mode You can select which outgoing message is played to callers You can select from the following outgoing messages Outgoing Msg 1 your own Answer and Record message Outgoing Msg 2 your own Answer Only message Answer record default Answer and Record message Answer...

Page 49: ... stored on the answering machine the message counter will flash the total number of messages When old listened to messages are stored on the answering machine the message counter will display the total number of messages steadily 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press UP or DOWN to select Play Message and press OK 4 Yo...

Page 50: ...l messages All messages deleted is announced Record a memo You can record a memo message for another user of your BT Verve 500 When you record a memo the message counter will increase by 1 and the message can be played back in the same way as answering machine messages see page 49 and 52 1 Press Menu to open the main menu Press Volume to decrease or Volume to increase the speaker volume Press Stop...

Page 51: ...Answering Machine is Off Check delete the outgoing message 1 In standby mode press and release the outgoing message will be played back to you for checking 2 To delete the outgoing message and return to using the default outgoing message press during playback The default setting is Answer On Answer and Record mode When set to Answer On using Answer and Record the message counter will display 00 an...

Page 52: ...number of messages When old listened to messages are stored on the answering machine the message counter will display the total number of messages steadily 1 Press Your messages will be played back in the order they were received During playback Press to skip forwards and play the next message Press once to replay the last message Press twice to skip backwards and play the previous message Press t...

Page 53: ...ng your BT Verve 500 and entering a 3 digit security PIN Using a PIN code prevents other people from accessing your machine without permission Change the remote access PIN code 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press UP or DOWN to highlight Remote control and press OK 4 Change PIN is highlighted press OK The maximum len...

Page 54: ...ill be able to access and control your BT Verve 500 answering machine remotely from any Touchtone phone 1 Press Menu to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press OK to select 3 Press UP or DOWN to highlight Remote control and press OK 4 Press UP or DOWN to highlight Remote control 5 Press the right soft key to select either Off or On 6 Press to exit and retu...

Page 55: ...to play all messages or press then 2 to play all new messages Operating your answering machine remotely When you have accessed your answering machine messages you can use any of the button presses shown on the following page to control answering machine operations To be able to switch on your BT Verve 500 remotely from another phone you must have set Remote Control to ON If Remote Control is switc...

Page 56: ...y previous message Skip forward and play next message Delete currently playing message Record outgoing message 1 Record outgoing message 2 Play outgoing message 1 Play outgoing message 2 Select outgoing message 1 Select outgoing message 2 Record a memo Stop recording Switch answering machine on off At the end of message playback Delete all messages If no button is pressed for 10 seconds or more yo...

Page 57: ...e are new unviewed calls the blue ring on the handset will flash View and dial from the Calls log 1 Press DOWN to open the Calls log The most recent call details are displayed the caller s name if an exact phonebook match is found the caller s number if available the date and time the call was received To ensure that the caller s name is displayed make sure you have stored the full number includin...

Page 58: ...s OK 5 The calls log number is displayed you can edit the number if you wish using the keypad then press OK 6 Press UP or DOWN to scroll and select a ringtone for the entry then press OK to confirm and save 7 Press Back to exit and return to standby If a caller has withheld their number Withheld will be displayed If the number is unavailable Unavailable will be displayed If the call is from an int...

Page 59: ...og The most recent caller s number is displayed 2 Press UP or DOWN to select the number you want to delete and press Option soft key 3 Use UP or DOWN to highlight either Delete to delete the current entry and press OK to confirm Or Delete All to delete all Calls log entries Delete All is displayed press OK to confirm If you decide you do not want to delete Press Back to exit and return to standby ...

Page 60: ... You may also register by sending the word Register to 00000 upon which you will receive a confirmation message Cost of the fixed line service There is no subscription charge other than the subscription to Caller Display Visit the BT com website www bt com to find out how much it costs to send a text message depends upon your call package IMPORTANT You must subscribe to your Network Provider s Cal...

Page 61: ...tbox Your BT Verve 500 s outbox is like a redial list It holds a copy of the last 20 sent messages Each message has details of the number where the message was sent and the time and date of sending At any time press Back to go back to the previous screen or press to cancel and return to standby Text messaging Use the soft key to delete incorrect characters digits Use LEFT or RIGHT to move the curs...

Page 62: ...wice twice three times three times and three times Writing tips for text entry 1 If you make a mistake press soft key to delete the last character digit to the left of the cursor A new message will replace the oldest message in the Drafts box Text messaging If there is a problem sending a message the display shows Failed and the handset returns to standby Your BT Verve 500 will have 2 further atte...

Page 63: ...lower and upper case The selected case is shown on the display above the middle soft key 6 Press to exit and return to standby at any time Receiving and reading text messages Messages are stored in the Inbox When you receive a new text message the NEW SMS symbol will be displayed the handset will sound an alert beep and the display shows for example 2 New SMS 1 Press Menu to open the main menu 2 U...

Page 64: ...message using the keypad then select OK The sender s number will be displayed Select OK to confirm and send Use Text to use the text in the message but add to or edit it Select OK The message is displayed followed by a flashing cursor Add to or edit the text using the keypad then select OK Enter the number you want to send to using the keypad or select to open the phonebook and scroll UP or DOWN A...

Page 65: ...sage is deleted Delete All to delete all messages in the Inbox Select OK Delete All is displayed Select OK to confirm or Back to cancel 7 Press to exit and return to standby Read edit and send messages stored in the Drafts box If you have saved a message you have written for sending later you can view edit and send it from the Drafts Box The Drafts box holds up to 20 messages 1 Press Menu to open ...

Page 66: ...on Edit SMS is displayed press OK Continue to step 7 Or If the message is ready to send press DOWN to highlight Send SMS and press OK Message Sending is displayed followed by Message Sent Now continue to step 10 7 The message is displayed again followed by a flashing cursor Edit the message using the keypad to enter text and the soft key to delete text then press OK 8 Either enter the number you w...

Page 67: ... open the main menu 2 Use the NAVIGATION button to highlight the icon and select OK 3 Press UP or DOWN to highlight Draft and press OK 4 The caller s name if a phonebook match is found or number is displayed 5 Scroll UP or DOWN to the message you want and select Read The saved message is displayed 6 Press Option then scroll DOWN to highlight either Delete to delete the current message and press OK...

Page 68: ...The caller s name if a phonebook match is found or number is displayed 5 Scroll UP or DOWN to the message you want and select Read The saved message is displayed 6 Press Option then UP or DOWN to select from the following options Edit SMS to edit the message Select OK then edit the message using the keypad Send SMS to send the message Select OK Message Sending is displayed followed by Message Sent...

Page 69: ...r RECEIVE Service Centre numbers you will need to re enter them in order for your text Service to work Service Center 1 Send outgoing number is pre set to 1470P17094009 Service Center 2 Send outgoing number is empty for you to store an alternative number Service Center 1 Receive incoming number is pre set to 0800587529 Service Center 2 Receive incoming number empty for you to store alternative num...

Page 70: ... press OK 4 Press UP or DOWN to highlight either SMS Center 1 or SMS Center 2 and press OK 5 Press UP or DOWN to highlight the either Outgoing Nr or Incoming Nr and press OK 6 The saved number if available is displayed Edit the existing number using the soft key to delete incorrect digits and the keypad to enter new ones then press OK 7 Press to exit and return to standby If you have details for m...

Page 71: ...to use 1 Press Menu to open the main menu 2 Use the NAVIGATION button to highlight the icon and press OK 3 Press UP or DOWN to highlight Service Center and press OK 4 Press UP or DOWN to highlight Send via C1 and press OK Press the right soft key C1 C2 to alternate between Service Centre 1 and Service Centre 2 5 Once you have selected the required service centre press to return to standby Your BT ...

Page 72: ...ing the keypad At the called handset the symbol flashes and the calling handsets number is displayed The user can press or to answer the call 3 Either handset can press or or place the handset back on the base charger to end the call Make sure the additional handset is fully charged before attempting to register it To register a new handset see page 33 To de register a handset see page 38 If you w...

Page 73: ...l Transfer 3 Way Calls You can hold a 3 way conference call between 2 internal handsets and 1 external handset During your call 1 Press and hold Your external caller will be put on hold and the symbol will flash 2 Enter the internal handset number that you want to join the 3 way call 3 When the called handset answers press the Option soft key then use UP or DOWN to select Conference To answer the ...

Page 74: ...ive calls Check that the mains power is correctly connected The battery may need recharging Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out You may need to change the dial mode from tone ...

Page 75: ...er is correctly connected Check that the handset is within range of the base icon flashes The battery charge is low place the handset on the base charger to recharge icon not scrolling Try cleaning the charging contacts Check that the mains power is correctly connected You hear the busy tone when you press Make sure the handset is in range of the base Another handset registered to your BT Verve 50...

Page 76: ... page 57 The caller may have withheld their number An exact name number match was not found in your phonebook Check that you have stored the full STD dialling code Cannot register a handset to a base You can register a total of 5 handsets to your BT Verve 500 base Check that you have not exceeded the limits Check that you have entered the correct PIN number default PIN 0000 Check that you are at l...

Page 77: ...oblems with text messaging Text messages cannot be sent and screen displays Failed The base power supply or telephone line cord might not be properly connected Check that the base power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket There might be a fault on the line Check your telephone line is working properly You might ha...

Page 78: ...hone number when sending you a text message Text has previously been sent and received but you are now only receiving voice spoken text messages from number 0845 6021111 This may be due to your line being de registered at the text service centre All you need to do is text RESET and send it to 00000 You will receive a confirmation message back This assumes that your Caller Display service is active...

Page 79: ...ext messaging service By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled 1 Press Menu to open the main menu 2 Use the NAVIGATION button to highlight the icon and select OK 3 Write is displayed select OK 4 Use the keypad to type in the following commands depending upon what you ...

Page 80: ...ve a text enabled phone and usually receives written text This command is inserted at the start of the message and applies only to that message e g Hello I will be home late If you are sending a message from a fixed line phone and require a status report Will allow a status report to be sent back to you when you have sent a message to confirm delivery Place at the start of your text message Write ...

Page 81: ...onvergys com WARNING Do not immerse batteries in water or throw them into a fire or dispose of them with ordinary domestic refuse BT accepts no responsibility for damage caused to your BT Verve 500 by using any other types of batteries Safety information Only use the power supply suitable for the BT Verve 500 range Using an unauthorised power supply will invalidate your guarantee and may damage th...

Page 82: ...ter and do not use it in damp or humid conditions such as bathrooms Do not expose your product to fire explosive or other hazardous conditions There is a slight chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm Product disposal instructions The symbol shown here and on the product means that the produ...

Page 83: ...any attempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period Prior to returning your product please read the Help section beginning on page 74 or contact the Helpline on 0870 242 6652 or the email Helpdesk bthelpdesk convergys com for assistance In the unlikely event of a defect occurring please fol...

Page 84: ...item code 032214 If you have purchased a BT Verve 500 multiple pack the item code for the charger mains power supply is 032216 Only use approved batteries These products are available from the BT Verve 500 Helpline on 0870 242 6652 or from the email Helpdesk bthelpdesk convergys com R TTE This product is intended for use within the UK for connection to the public telephone network and compatible s...

Page 85: ... With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialling sequence Press and hold to insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall fu...

Page 86: ...Verve 500 Issue 2 Edition 2 19 10 06 7878 ...

Page 87: ...Verve 500 Issue 2 Edition 2 19 10 06 7878 ...

Page 88: ...pment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2006 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art Design Partnership Ltd Printed in China BT Verve 500 Issue 2 10 06 2 ...

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