HELP
40
Relate SMS User Guide ~ Issue 2 ~ 2nd Edition ~ 20th August ’03 ~ 5538
Help
If you have any problems using your Relate SMS, this section will give you the most
common, easy to follow solutions.
Telephone problems
Possible cause
Solution
• No dialling tone.
Telephone not connected to the
Plug the telephone into the
telephone line.
telephone line.
• You have dialling tone but the
You are connected to a PBX and are
See page 39 for more information
telephone will not dial out.
not dialling the access code.
on switchboard use.
• No Directory name and
You may have entered a name and
You need to save both a name and
number stored.
not a number.
number when storing an entry in the
directory, see
page 17
.
• SMS Messages cannot be sent
The telephone line has been
You will need to reconnect the
and the screen displays:
accidentally disconnected.
telephone line before you can send
TEL LINE DISCONNECTED!
any further messages or make
any calls.
NO SMS PROVIDER!
You may have accidentally deleted
See
page 36
to re-enter the numbers.
your SMS providers numbers.
OUT BOX FULL.
Your OUTBOX has reached it’s
See
page 35
for how to delete
DELETE SOME MESSAGES!
maximum capacity for messages.
SMS messages.
MESSAGE UNSENT
The message was not received by
The message will be automatically
the SMS provider.
saved to the OUTBOX. You can try
to resend it from the OUTBOX at a
later time.
There may be a fault on the line.
Check your telephone line is working
correctly.
You may have more than one
Remove other products.
product plugged into the line.
