HELP
41
Relate SMS User Guide ~ Issue 2 ~ 2nd Edition ~ 20th August ’03 ~ 5538
Telephone problems
Possible cause
Solution
• SMS messages are not received
A second SMS phone or incompatible
Unplug the other phone or product.
by Relate SMS.
product is also connected to your line.
The receive server number may be
If Caller Display is usually delivered
incorrect for your line.
with a prefix 9 then change the
receive server number (see page 36)
to 901612745990.
• Not receiving text messages but
Your network manages text calls in
Change the receive tel no pg 35 to
receiving non voice calls from an
a different way to the BT Network.
the number which is calling you.
unknown number, typically 0161.
Caller Display is not enabled on
your line.
Check with your network provider.
• Messages are unsent.
The send server number may be
If a 9 is normally dialled for a network
incorrect for your line.
line, change the send server number
(see Page 36) to 914700911023029.
i.e. add a 9 and delete the P.
You may have premium rate numbers
Contact your network provider.
barred on your line.
• SMS messages are not sent and
The procedure to send text uses
Replace the batteries.
are lost in the attempt to send.
more battery power than needed for
idle line displays. The battery low icon
is showing advising batteries need
changing.
• Other Caller Display products log
Intended design feature – the call is
Not a problem for solving.
calls from the SMS Server (typically
not a voice call. Calls from the SMS
01612745990) but Relate does
Server, which match the
not show them.
programmed number, are silently
answered by Relate.
• Calls from the SMS Server cause
Cable networks (typically
Contact Bizzyline if delivery of text
the ringer to chirp.
NTL/Telewest) deliver a single burst
messages causes night disturbance.
of ringing before the data which
A personal delivery times profile can
identifies the call as a text.
be set up.
