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HELPLINE
If you continue to have any problems, please call our Helpline on 08457 573464
If you forget your user password
If you enter the wrong password, the display shows
INCORRECT PASSWORD
. You can override
the password protection.
When you are asked to enter a password:
KEYPAD
Type “reset”. This resets your Easicom
TV3
to its original user
password of “password”.
ENTER
You can now enter a new password.
Please note.
If you do this to read someone else’s e-mail messages, any that you read are
marked with the opened envelope symbol to show that they have been accessed.
“Cannot communicate with ISP”
“Unable to send message”
or
“Unable to receive message”
“Incorrect POP3 user name/password”
Faulty phone line.
The mail servers in the network
are busy.
Temporary fault in the netowrk.
Incorrect information in the e-mail
setup menu.
If other telephones in your house are
not working, report the fault to your
telephone service provider.
Try again later. If problem persists,
contact the BT helpline.
Try again later.
Go to SETUP/EMAIL/
MAILACCOUNTS and ensure that
“POP3 user name” and “POP3
password” are correctly filled in.
Contact the BT helpdesk if this
problem persists.
Symptom
Possible Cause
Solution
HELP AND ADVICE