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39

Notices

Bandwidth
As you know, with BT Total Broadband and your BT Home
Hub you can enjoy adding a number of services to your
home network. Add these to all the online activities you
may also be doing – such as listening to internet radio,
watching online video and downloading files – and you’ll
end up with a busy broadband line!
Please bear in mind that too many things happening at
once over your broadband line may affect the quality of
service you receive – this is normal and not a fault with
your service. In the unlikely event that this happens to your
network, you’ll notice slow downloads and possible small
interruptions to phone calls. Simply try to reduce the
number of things happening at once over your broadband
line. Your service can also be affected if the internet is busy.
Safety and regulatory instructions
Please read this document carefully prior to set-up!
1. The Hub will get warm once it is connected to the

power supply. Although this is normal, you should
make sure that your Hub has adequate ventilation 
to prevent it from overheating. Never block the vents
on your Hub.

2. Don’t expose your Hub to rain, water, moisture or

direct sunshine.

3. Don’t spill liquid on your Hub.
4. Keep your Hub away from sources of heat such as

heaters or radiators.

5. Don’t attempt to disassemble or open up your Hub

yourself. Not only will it make your warranty void, it
may expose you to dangerous voltage or other hazards.

6. Before cleaning, disconnect your Hub from its power

supply. Use a damp cloth for cleaning.

7. For better performance, don’t place your Hub on 

a television or computer monitor.

8. In the event of an electrical storm, you must unplug

all of your equipment from the electricity supply and
phone sockets.

9. This product intentionally generates low-level radio

frequency signals and as such, there is a very small
risk that this product may interfere with sensitive
medical devices, for example a heart pacemaker,
when in close proximity. If you have any concerns, 
BT recommends that you consult the medical device
manufacturer before using this product.

10. The plug on the power cable serves as a disconnect

device. Make sure that the power socket you plug the
power cable into is easily accessible and located as
close to the equipment as possible.

Please save energy
Please avoid wasting energy while using your computer,
games console or other equipment. You can set up your
computers to go into standby or low-energy usage mode
automatically.
Please disconnect your Hub from its power supply when
not in use for an extended period (e.g. a holiday), but
remember that when you do so all connected computers
(and any other devices that use your Hub to connect to
your broadband line) will lose internet access and BT
Broadband Talk won’t work. Remember to restore power
to your Hub before turning your computer(s) on.
Product disposal instructions for 

residential users
The Waste of Electrical and Electronic
Equipment (WEEE) Directive (2002/96/EC)
has been put in place to recycle products using best
available recovery and recycling techniques to minimise
the impact on the environment, treat any hazardous
substances and avoid the increasing landfill.
The symbol shown above and on the product means that
the product is classed as Electrical or Electronic Equipment
and you should not put it into your domestic waste bin.
When you have no further use for it, please dispose of the
product as per your local authority’s recycling processes.
For more information please contact your local authority
or the retailer where the product was purchased.
Declaration of Conformance
Declaration of Conformance with European Community
Directive 1999/EC.
This product is intended for use within the UK for
connection to the public telephone network.This
equipment complies with the essential requirements for
Radio Equipment and Telecommunications Terminal
Equipment Directive 1999/5/EC. The Declaration of
Conformance can be found at 

www.bt.com

GNU General Public Licence
The BT Home Hub contains code that is covered by the GNU
General Public License (GPL). In accordance with the GPL,
BT has made the relevant code available for download at:
www.btyahoo.com/broadband/adhoc_pages/gplcode.html

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Terms and conditions
BT Total Broadband and BT Broadband Talk are covered
by terms and conditions. To review these, click on ‘Terms
and conditions’ at 

www.bt.com/btbroadband

Offices worldwide
The services described in this publication are subject to
availability and may be modified from time to time. 
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions 
of contract. Nothing in this publication forms part of 
any contract.
©British Telecommunications plc 2007.
Registered office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by OgilvyOne worldwide. 
PHME 53958
V1

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Summary of Contents for Business Total Broadband

Page 1: ...es faxes and digital TV boxes e g Sky These devices need to use a filter to prevent interference with your broadband service 2 BT Home Hub BT Home Hub Wireless Settings You will need these details to set up a wireless connection to your BT Home Hub Wireless Network Name BTHomeHUB D311 Wireless Key abcDef1234 Please note You may not need to use all these items when setting up BT Total Broadband USB...

Page 2: ...rey ends connect your Hub to an ADSL filter and then connect the power supply 3 Raise your Hub s aerial and wait for the Broadband light to glow green other lights may be on 4 Insert the CD into your computer to continue set up 5 ...

Page 3: ......

Page 4: ...tall 1 e Hub please follow your handy one page et contains more detailed set up and service troubleshooting 3 ick Start how to install your Hub connect your ne using the CD features 11 eparately changing Hub settings and information 21 d tips on using your BT Total Broadband service d out more 29 if you need it Plus connection troubleshooting for you to record your account details ...

Page 5: ...Set up Set up ...

Page 6: ...assword These details ter or email If you don t have these please call us on dband Talk you may also need its phone number and have these you can activate the service later ged at up to 4 pence per minute A Call Set Up fee of 3 pence per call applies to calls nd other providers costs may vary See www bt com pricing for details on will help you decide where to put your Hub wer outlet and phone sock...

Page 7: ...looks like this r bler to connect more than one phone to a single socket you ilter but please make sure that it s fitted as shown below rs filters at www bt com shop and most computer shops or 800 150 oadband even if all devices don t yet have an ADSL filter any device without an ADSL filter from its phone socket e device once you ve an ADSL filter for it ...

Page 8: ...green se with your broadband service This will take a few minutes um BT Hom e Hub glowing green after a few minutes please wait a little longer in some bear in mind that your broadband service may not be activated until 8pm help and information please see connection troubleshooting on page 31 ...

Page 9: ...11 Advanced Advanced ...

Page 10: ...n the Device Manager tab Click on the sign next Select Thomson ST Remote NDIS Device Click Remove to connect using a wireless connection already connected to your Hub using a USB or Ethernet able r close to the Hub for a good wireless signal dy install your wireless adapter in your computer using cturer s instructions If you re using a laptop with built in ss on by either using a wireless switch i...

Page 11: ...already glowing green go to step 5 below your BT Broadband Talk phone number and password ails in your order confirmation email or letter wser and type www bt com bbv into the address bar and he on screen instructions your Hub will glow green when your BT Broadband Talk e using a BT Hub Phone please follow the instructions he internet please restart your computer and try option C on n t connect pl...

Page 12: ... of your Hub utton ess association mode Press and hold this button until s lights flash orange This button is used to connect ur Hub Please refer to the BT Hub Phone userguide for on s factory setting set to Defaults button on the side of your Hub utton for 2 3 seconds until your Hub lights ait for the Hub s Broadband light to glow e several minutes your Hub means you have to activate your vice ag...

Page 13: ...line game you may need to use your Hub Manager to set tion sharing on your Hub This allows inbound traffic on a uted to your games console To find out more click on Help u can find out how to access your Hub Manager on page 17 ms se the BT Home Hub to get the most out of your BT Total wever if you re going to be using another type of modem w its set up instructions following information rname broa...

Page 14: ...Learn about Learn about ...

Page 15: ...hone oadband Talk doesn t currently support number portability enquiries for disabled customers ice go to www bt com broadbandtalk help or 02 excluding Channel Islands Other exclusions apply Pence per minute ur Redial before one hour to avoid call charges Quality of reception may not tions apply e g 999 calls Limited emergency location information stored wer failure Abuse policy applies Touchtone ...

Page 16: ...w bt com setup vision oftware u to access key services such as your BT Yahoo Browser Yahoo Messenger Download it at bt software yahoo com t available to Mac OS users The BT Yahoo Browser isn t available to Vista OS users eatures orials please go to btyahoo com tutorials aring your photos and files online tal Vault with your BT Total Broadband service This means are your precious photos and files o...

Page 17: ...ired Conditions apply s about wireless wireless o be using a wireless adapter or have built in The wireless adapter should be Wi Fi 802 11b or mputer has built in wireless purchased within the last year or two this may have the documentation supplied with the computer less adapter www bt com shop and most computer shops Check your make sure the type of adapter you plan to purchase is computer with...

Page 18: ...29 Help Help ...

Page 19: ...31 eshooting the internet follow this lights guide hing orange hing orange en ...

Page 20: ...y en turn it on again nutes until the Broadband light glows green ht is still red try resetting the Hub s default settings ht is still red please contact us see page 30 roadband customer a red Broadband light on your Hub could mean your word aren t configured correctly in Hub Manager Check the instructions ce Provider for more details ff 8pm on your broadband activation day If not please wait our ...

Page 21: ... on page 12 Or call us on 0845 600 7030 arged at up to 4 pence per minute A Call Set Up fee of 3 pence per call applies Mobiles and other providers costs may vary See www bt com pricing for details sername and password t to you by email or letter when you ordered the service please contact us see page 30 ut can t remember your password you can reset your hoo com and click Forgot password on the si...

Page 22: ...etwork and Sharing Centre then Manage network connections 2 Right click the icon for the network adapter you use to connect to your Hub 3 Click Properties 4 Select TCP IP 5 Click Properties 6 Select Obtain an IP address automatically 7 Click OK twice Apple Mac OS X 1 Go to the Apple menu or the dock open System Preferences then click Network 2 Select TCP IP 3 In Show Connect via select the adapter...

Page 23: ...39 band Talk are covered w these click on Terms tbroadband cation are subject to rom time to time ded subject to British ve standard conditions ation forms part of 2007 eet London EC1A 7AJ 00 ...

Page 24: ......

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