BT Business Total Broadband, Quick Start Manual

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19
Firmware updates
We may occasionally send software updates (known as firmware) to your Hub.
When updates are being installed, your Hub’s Upgrading light will flash orange
and you won’t be able to connect to the internet for up to 30 minutes. Please wait
until any updates are complete before continuing to use the internet.
IMPORTANT – DO NOT TURN OFF OR RESTART YOUR HUB WHEN THE UPGRADING
LIGHT IS FLASHING ORANGE.
Connecting a games console
You can set up a games console to play games online. Your games console will
connect to your Hub using an Ethernet cable or wireless connection. Follow your
games console instructions.
If you wish to host an online game, you may need to use your Hub Manager to set
up Games and Application sharing on your Hub. This allows inbound traffic on a
particular port to be routed to your games console. To find out more, click on ‘Help’
in the Hub Manager. You can find out how to access your Hub Manager on page 17.
Using other modems
We recommend you use the BT Home Hub to get the most out of your BT Total
Broadband service. However, if you’re going to be using another type of modem
or router, please follow its set-up instructions.
You may need the following information:
Connection, PPP or username: broadband.user@btbroadband.com
Password:
None required
*
Encapsulation: PPPoA or PPP over ATM
Multiplexing: VC-based or VC Mux
VPI/VCI: 0/38
*The BT Total Broadband network doesn’t need a connection password. However, some routers do require one.
If you’re asked for a password, just enter ‘password’ and confirm, as required.
Hub lights
Here’s a quick summary of what your lights mean.
15591 BT Project Glamour Inside Spreads165x135 ◊ BT ◊ 18mm tab)mm ◊ G18 ◊ CMYK ◊ PF:07 ◊ 19.09.07 ◊ RJ
15591 BT Project Glamour Inside Spreads165x135
◊
BT
◊
18mm tab)mm
◊
G18
◊
CMYK
◊
PF:06
◊
18.09.07
◊
AB
15591 BT Project Glamour Inside Spreads165x135
◊
BT
◊
18mm tab)mm
◊
G18
◊
CMYK
◊
PF:05
◊
18.09.07
◊
RJ
18 18
Light status
Steady green
Flashing
orange
Steady
orange
Flashing red
Steady red
Off
Power
Hub power on
Hub starting up
Hub software
upgrading
(please wait –
this may take up
to 30 minutes)
Please do not
turn off or
restart your Hub
Hub in recovery
mode.
Firmware
recovery tool is
ready to use
Hub start-up
failed
(see page 31)
Hub power off
Phone
BT Broadband
Talk enabled
Connecting to
BT Broadband
Talk
BT Broadband
Talk registration
failed
(see page 15)
–
–
BT Broadband
Talk isn’t
enabled
(see page 15)
Upgrading
–
Hub software
upgrading
(please wait –
this may take up
to 30 minutes)
Please do not
turn off or
restart your Hub
–
–
–
–
Broadband
Connected to
broadband
Connecting to
broadband
(please wait)
Confirming
broadband
service
(please wait)
–
Broadband
service
confirmation
failed
(see page 31)
Broadband line
isn’t detected
(see page 31)
Wireless
Wireless
enabled
–
Wireless
enabled without
security.
Security
disabled in Hub
Manager (see
page 17)
–
–
Wireless
disabled
Registering wireless
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