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The wireless connection to my Hub is unreliable. What can I do?
We recommend you keep your Hub and computers at least 20 feet away from
refrigerators and microwave ovens. Thick walls, metallic surfaces (e.g. mirrors)
and other wireless networks can also cause slow or unreliable connections.
The distance between your computer and Hub can also affect your wireless
connection. When setting up a wireless connection for the first time, try to position
your computer close to your Hub, making sure there are no walls or barriers
between them. Once a wireless connection has been made, you can move your
computer farther away.
Your computer or wireless device should indicate the strength of the wireless
signal received. If you think your Hub is suffering from interference, try moving
it and/or adjusting its aerial position.
Advanced users: you can also try changing the channel that your Hub is
broadcasting on. To find out how to do this, please go to
www.bt.com/help/search
and type ‘hub wireless channel’ into the search box.
How do I set my computer to obtain an IP address automatically?
What do I do if a dial-up networking window appears when trying to connect to
the internet?
Windows
1. Go to ‘Start’ and click ‘Control Panel’ then
click ‘Internet Options’
2. Click the ‘Connections’ tab
3. Select ‘Never dial a connection’
4. Click ‘LAN Settings...’
5. Tick ‘Automatically detect settings’
6. Click ‘OK’ twice
Apple Mac OS X
Check the IP address using the table above
Windows 98SE/Me
1. Go to ‘Start’ then ‘Settings’
and click ‘Control Panel’
2. Double-click the
‘Network’ icon
3. Under the ‘Configuration’
tab, select ‘TCP/IP’ for the
network adapter you use
to connect to your Hub
4. Click ‘Properties’
5. Select ‘Obtain an
IP address automatically’
6. Click ‘OK’ twice
7. Restart your computer
Windows 2000/XP/Vista
1. Go to ‘Start’ and click ‘Control
Panel’ then: 2000/XP: click
‘NetworkConnections’
Vista: click ‘Network and
Sharing Centre’, then ‘Manage
network connections’
2. Right-click the icon for the
network adapter you use
to connect to your Hub
3. Click ‘Properties’
4. Select ‘TCP/IP’
5. Click ‘Properties’
6. Select ‘Obtain an IP address
automatically’
7. Click ‘OK’ twice
Apple Mac OS X
1. Go to the Apple menu or
the dock, open ‘System
Preferences’, then click
‘Network’
2. Select ‘TCP/IP’
3. In ‘Show:/Connect via:’,
select the adapter you use
to connect to your Hub
4. In ‘Configure:’, select the
‘Using DHCP’ option
5. Click ‘Save/Apply Now’
and close the window
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