BT BT Synergy 5500 User Manual Download

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If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]

Help

No display

• The batteries may be flat, dead or incorrectly inserted. Recharge or replace the batteries.

icon flashes

• Is the handset registered correctly to the base, see page 56.

• Check that the mains power is correctly connected.

• Check that the handset is within range of the base.

• The batteries are low, place the handset on the base/charger to recharge.

icon not scrolling

• Try cleaning the charging contacts.

• Check that the mains power is correctly connected.

You hear the busy tone when you press

• Make sure the handset is in range of the base.

• Another handset registered to your BT Synergy 5500 base may be on the line.

Answering machine does not record any messages

• The memory may be full. Play and delete old messages, see page 45.

Answering machine messages have the wrong date and time

• Have you set the date and time? See page 30.

Cannot access your messages from another phone

• Have you changed the remote access security PIN code? See page 47. Always keep a note of the new PIN code in

a safe place.

Summary of Contents for BT Synergy 5500

Page 1: ...User Guide BT Synergy 5500 ...

Page 2: ... external caller 1 You must subscribe to your network provider s Caller Display Service for text messaging to work and you must not withhold your telephone number A quarterly fee may be payable Some other network provider lines may not be compatible with this text messaging service 2 You must subscribe to your network provider s Caller Display or Call Waiting service for these features to work A q...

Page 3: ...he most from your phone Before you make your first call you will need to set up your phone Follow the simple instructions in Getting Started on the next few pages Need help If you have any problems setting up or using your BT Synergy please call our free Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Our dedicated advisers are more likely to be able to help you than the retailer wher...

Page 4: ...al list to the phonebook 18 Delete a redial number delete all redial 18 To lock unlock the keypad 18 Paging Find handset 18 250 Name and number phonebook 19 Store a name and number 19 View an entry 19 Dial an entry 19 Edit a name and number 20 Edit ringtone 20 Delete an entry 20 Delete entire phonebook 21 Copy an entry to another handset 21 Copy the entire phonebook to another handset 21 Copy an e...

Page 5: ... your own outgoing message 43 Check or delete your outgoing message 44 Select outgoing message mode 44 Record a memo 45 Call screening 45 Message playback via the base 45 Message playback via the handset 46 Delete all old messages 46 Remote access 47 Switch remote access PIN On or Off 47 Change the remote access security PIN 47 Switch your answering machine on remotely 48 Play messages 48 Text mes...

Page 6: ...pe com In this guide Help 59 General information Safety information 65 Cleaning 65 Environmental 65 Product disposal instructions 66 Guarantee 66 Returning your phone 67 How many telephones can I have 67 R TTE 67 Declaration of Conformance 67 Connecting to a switchboard 67 Inserting a pause 67 Recall 67 ...

Page 7: ...station must be plugged into the mains power at all times Do not connect the telephone line cord into the wall socket until the handset is fully charged Only use the power and telephone cables supplied with the product Location You need to place your BT Synergy base within 2 metres of the mains power socket and telephone socket so that the cables will reach Make sure it is at least 1 metre away fr...

Page 8: ...dby time Eventually they will need to be replaced New batteries are available from the BT Synergy Helpline on 0800 145 6789 After charging your handset for the first time subsequent charging time is about 6 8 hours a day Batteries and handset may become warm during charging This is normal 2 Make sure the battery ribbon is laying flat inside the compartment and insert the two batteries supplied obs...

Page 9: ...or use Date and time Providing you have subscribed to your network s Caller Display service the date and time is set automatically for all handsets when you receive your first call The date and time is recorded with each answering machine message you receive If you do not have a Caller Display service you can set the date and time manually Please see page 30 for these instructions Removing the bat...

Page 10: ...Tone and Pulse dialling page 27 R Recall For use with switchboard PBX and BT Calling Features 0 To insert a space Getting to know your phone Option button right Press to select options displayed on screen In menu mode press to step back one screen In standby press names to open the phonebook menu End call Power on off Press to end a call page 16 In menu mode press to return to standby In standby p...

Page 11: ...harging Handset ringer volume is Off Displayed in handsfree talk mode Answering machine is On An alarm is set The keypad is locked You have answering machine messages You have SMS text messages You have missed calls Battery status Scrolls when charging Range indicator Flashes when out of range or not registered Handset name For this feature to work you must subscribe to your network provider s Cal...

Page 12: ...d to the next message Ans On Off Switch answering machine on or off Find Press to ring all registered handsets helpful for finding a missing handset page 18 Delete Press once to delete the current message At the end of all message play back press once within 8 seconds to delete all messages Stop Stop play back SIM Card slot See page 22 Power In use light green On power on Flashes base in use Batte...

Page 13: ... the menus Your BT Synergy 5500 has an easy to use menu system Each menu has a list of options which you can see on the menu map on the following page When the handset is switched on and in standby 1 Press Menu to open the main menu 2 Then use or buttons to scroll through the available options 3 Press the Select option button to select a menu option or the Back option button to go back to the prev...

Page 14: ...ollowing options will only be displayed once an event has been stored Add event Show Details Edit Event Send as a Text Delete Event Delete All Events Network Services BT Helpline BT 118500 Divert on Divert off Divert check C wait on C wait off C wait check Character map Button Lowercase Uppercase 1 1 2 a b c 2 ä æ å à ç A B C 2 Ä Æ Å Ç 3 d e f 3 è é D E F 3 É 4 g h i 4 ì G H I 4 5 j k l 5 J K L 5 ...

Page 15: ...er Volume Dialling Mode Ring Priority Recall Mode First Ring System PIN Master Reset Registration Register Handset Select Base De register Names menu From menu in standby Search Add Entry Copy Phonebook Dialling Codes Memory Status Delete Phonebook Press in standby PHONEBOOK EMPTY will be displayed if no entries are stored Select options and the following list is displayed Show Details Send Messag...

Page 16: ...to answer a call If you have switched auto talk off you will need to press as well Auto Talk ON is the default setting To switch Auto Talk on and off see page 26 Switch the handset on off 1 In standby press and hold to switch the handset off When off press to switch back on or put the handset back on its base Make a call 1 Press 2 When you hear the dial tone dial the number Preparatory dialling 1 ...

Page 17: ...ear you 2 Press Off to return to your caller Make a handsfree call 1 Dial the number then press 2 Press again The icon is displayed and you hear your call over the handset loudspeaker Press to switch the call between the earpiece and the loudspeaker 3 Press to end the call Answer a call handsfree When the phone rings 1 Press twice to answer the call Switch to handsfree during a call 1 During a cal...

Page 18: ... redial list 1 Press the last number you called is displayed 2 Press or to scroll to the number you want 3 Press to dial Save a number from the redial list to the phonebook Please see page 36 for instructions Copy a Calls list number to the phonebook and select the Dialled calls option Delete a redial number delete all redial Please see page 37 for instructions and select the Dialled Calls option ...

Page 19: ...e to enter M Writing tips Press Clear to delete the last character or digit Press or to move backwards or forwards through character digits Press to switch between upper and lower case Press to insert a space Use or for other punctuation characters You must enter a name to go with a number or the entry will not be saved 250 Name and number phonebook Store a name and number 1 From standby press Nam...

Page 20: ... entry you want 3 Press Options and scroll to Edit Entry and press Select 4 Press Clear to delete characters use the keypad to enter new ones then press OK 5 Press Clear to delete digits use the keypad to enter new ones then press Save 6 Scroll or to the ringtone you want and press Select to save the entry 7 Press Back to return to the previous menu level Edit ringtone 1 Press 2 Scroll or to the e...

Page 21: ...t Press Yes to accept or No to cancel When completed the display shows 1 Entry Copied 6 Press Back to return to the previous menu level Copy the entire phonebook to another handset At the handset you are copying from 1 Press Names 2 Scroll to Copy Phonebook and press Select 3 To Handset is displayed Press Select 4 Available handsets are displayed Scroll or to the handset you want and press Select ...

Page 22: ...ayed if you have not already inserted a SIM card into the base Copy an entry to a SIM card 1 Insert the SIM card into the SIM READER slot on the side of the base 2 Press to open the phonebook list then press Options 3 Scroll to Copy Entry and press Select 4 Scroll to To SIM and press Select 5 If requested enter your SIM PIN then press OK 6 Display shows Please wait X as it copies entries from the ...

Page 23: ...y the local code 0 so that a number beginning 44207 will be converted to 0207 You should not normally need to alter this setting if you are using your BT Synergy in the UK and your mobile to call UK numbers If this is not the case then please call the BT Synergy Helpline for assistance on 0800 145 6789 Change the dialling code 1 Press Names 2 Scroll to Dialling Codes and press Select 3 Scroll to t...

Page 24: ...ress Back to return to the previous menu level Handset ringer volume 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Ringer Volume and press Select 4 Press or to display the volume level you want Press Select to confirm 5 Press Back to return to the previous menu level Receiver volume 1 Press Menu scroll to Settings and press Select 2 Set Hand...

Page 25: ...s Save 5 Press Back to return to the previous menu level Display language 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Language and press Select 4 Scroll or to the language you want and press Select 5 Press Back to return to the previous menu level Light timeout 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted P...

Page 26: ...ey beep 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Key Beep and press Select 4 Scroll or to Off or On then press Select 5 Press Back to return to the previous menu level PABX access code 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to PABX Access Code and press Select 4 Scroll or to O...

Page 27: ...ttings and press Select 2 Scroll to Set Base and press Select 3 Scroll to Ringer Volume and press Select 4 Press or to display the volume level you want Press Select to confirm 5 Press Back to return to the previous menu level Dialling mode 1 Press Menu scroll to Settings and press Select 2 Scroll to Set Base and press Select 3 Scroll to Dialling Mode and press Select 4 Press or to highlight Pulse...

Page 28: ...1 Press Menu scroll to Settings and press Select 2 Scroll to Set Base and press Select 3 Scroll to Ring Priority and press Select 4 Press or to highlight All Handsets or Select Handset then press Select If you choose Select Handset all available handsets are displayed Scroll or to highlight the handset you want then press Select Scroll or to the number of rings you want to set 2 4 or 6 and press S...

Page 29: ...et Base and press Select 3 Scroll to System PIN and press Select 4 Enter the old PIN original setting 0000 and press OK 5 Enter the new PIN and press OK 6 Re enter the new PIN and press OK 7 Press Back to return to the previous menu level Restore default settings 1 Press Menu scroll to Settings and press Select 2 Scroll to Set Base and press Select 3 Scroll to Master Reset and press Select 4 Selec...

Page 30: ...s Select 2 Scroll to Alarm and press Select 3 Press or to select On and press Select 4 Press or to select Once Mon Fri or On Daily and press Select 5 Enter the time you want the alarm and press Save 6 Press Back to return to the previous menu level Alarm on off 1 Press Menu scroll to Clock Alarm and press Select 2 Scroll to Alarm and press Select 3 Press or to select On or Off and press Select 4 P...

Page 31: ...t to 12 or 24 hour setting Time format Set the time format to 12 or 24 hour setting 1 Press Menu scroll to Clock Alarm and press Select 2 Scroll to Time Format and press Select 3 Press or to select 12 Hour or 24 Hour and press Select 4 Press Back to return to the previous menu level Switch off alarm ring 1 When the alarm goes off press Stop ...

Page 32: ...ghted press Select Or If events are already stored they are listed Press Options Add Event is highlighted Press Select 3 Enter the subject and press Save 4 Enter the date DD MM and press Save 5 Enter the time HH MM and press Save If the current time format setting is 12 hour select am or pm by pressing or 6 Press or to select Silent or Alarm and press Select If you press Alarm Scroll or to select ...

Page 33: ...eturn to the previous menu level Edit agenda 1 Press Menu scroll to Agenda and press Select 2 Stored events are displayed If required scroll to the event you want and press Options 3 Scroll to Edit Event and press Select 4 Edit the subject and press Save 5 Edit the date and time then press Save 6 Press or to select Silent or Alarm and press Select If you press Alarm Scroll or to select Once or Ann...

Page 34: ...lect Send option and enter a destination number Delete agenda 1 Press Menu scroll to Agenda and press Select 2 Stored events are displayed Scroll to the event you want and press Options 3 Scroll to Delete Event and press Select 4 Press Yes to confirm or No to cancel 5 Press Back to return to the previous menu level Delete all agendas 1 Press Menu scroll to Agenda and press Select 2 Stored events a...

Page 35: ... will be able to see your caller s number on your handset display provided it is not withheld prior to answering the call If your caller s name and number are stored in the phonebook and a name number match is found you will see the caller s name on the display instead Calls lists Each handset can hold details of up to 30 answered or unanswered calls and 20 dialled calls The caller s details are s...

Page 36: ...al to call the number 6 Press Back to return to the previous menu level Copy a Calls list number to the phonebook 1 Press Menu scroll to Calls Lists then press Select Missed Calls is highlighted If required scroll or to Received or Dialled Calls then press Select 2 Scroll or to the entry you want and press Options 3 Scroll to Save Number Press Select 4 Enter a name then press OK The number is disp...

Page 37: ...en press Select Missed Calls is highlighted If required scroll or to Received or Dialled Calls then press Select 2 Scroll or to the entry you want and press Options 3 Scroll to Delete Call Press Select 4 Press Back to return to the previous menu level Delete all entries 1 Press Menu scroll to Calls List then press Select Missed Calls is highlighted If required scroll or to Delete Calls press Selec...

Page 38: ...ructions on how to switch your Call Waiting service on or off Call Waiting 1 During a call you hear a soft beep in the earpiece and the display shows the number of the caller or the name if it matches an entry in your phonebook If these are not available the display shows Call Waiting 2 Press to put your current caller on hold and speak to the new caller 3 Press again to switch between both caller...

Page 39: ... the BT Calling Features user guide supplied when you subscribe to the services of your choice By selecting the BT Services menu you can access a range of useful pre stored numbers and further BT Calling Features Up to 22 entries are available in the Useful Numbers directory The spare entries can be handy for storing important services such as the number of your Doctor or Dentist Pre stored BT Ser...

Page 40: ...the spoken instruction or listen for confirmation status of your instructions Call Waiting on off check 1 Press Menu then scroll to Network Services and press Select 2 Scroll to C wait on C wait off or C wait check Press Options 3 Show Details is highlighted Press Select 4 Press Dial to call Listen for confirmation of your instruction or hear the status of your Call Waiting Add or edit an entry 1 ...

Page 41: ... Press Back to return to the previous menu level Delete an entry 1 Press Menu then scroll to Network Services and press Select 2 Scroll to the entry you want and press Options 3 Scroll to Delete Entry and press Select 4 Press Yes to confirm or No to cancel 5 Press Back to return to the previous menu level Delete all entries 1 Press Menu then scroll to Network Services and press Select 2 Press Opti...

Page 42: ...ely page 47 Message alerts When you have new messages with the audible message alert switched on you will hear an audible alert once at the handset The default setting is Off Switch the answering machine on off via the handset 1 Press Menu scroll to Answer Machine and press Select 2 Scroll to Answer On Off and press Select 3 Scroll or to highlight On or Off and press Select When switched on the ha...

Page 43: ...nd will replace the pre recorded message However you should try to keep your message short to allow time for recording memos or incoming messages when using Answer and Record mode Answering machine Outgoing messages The outgoing message is the message a caller first hears when the answering machine picks up their call There are 2 pre recorded outgoing messages to choose from see note right or you ...

Page 44: ...s menu level Select outgoing message mode via the handset 1 Press Menu scroll to Answer Machine and press Select 2 Scroll to Answer Settings and press Select 3 Answer Mode is highlighted press Select 4 Scroll or to Answer Record or Answer Only and press Select 5 If there is a personal OGM saved press or to Default OGM or Personal OGM and press Select Your selection is confirmed If there is no pers...

Page 45: ...ne to take the call When the caller begins leaving a message the display shows Recording Press Screen to hear the caller 2 To interrupt and speak to the caller directly press Talk Or after the caller has hung up and the display shows You have a new message press Play to play new messages 3 Press Back to return to the previous menu level Message playback via the base 1 Press New messages are played...

Page 46: ...ard Delete 4 Press Select to choose the highlighted option At the end of playback press Back to return to the previous menu level Delete all old messages 1 Press Menu scroll to Answer Machine and press Select 2 Scroll to Delete Messages and press Select 3 Display shows Delete all old messages Press Yes to confirm or No to cancel 4 Press Back to return to the previous menu level Each message is pla...

Page 47: ...s and press Select 3 Scroll or to Remote Access and press Select 4 Scroll or to highlight SET remote PIN and press Select 5 Enter the Old 4 digit PIN and press Save Default setting 0000 6 Enter the new 4 digit Pin and press Save 7 Enter the new PIN again and press Save 8 Press Back to return to standby Memory full If the memory is within 10 seconds of becoming full while a caller is leaving a mess...

Page 48: ... can try entering the code again If it is still incorrect you will hear the voice prompt and your BT Synergy will hang up If no button is pressed for 8 seconds or more your BT Synergy will hang up Answering machine Switch your answering machine on remotely If you forget to switch your answering machine on you can do it remotely from another phone 1 Dial your telephone number and let it ring After ...

Page 49: ... text messaging service When you send your first text message from your BT Synergy you will automatically be registered for the service On receipt of your first text through the service the system will send you a welcome text message back You may also register by sending the word Register to 00000 upon which you will receive a confirmation message Cost of the fixed line service There is no subscri...

Page 50: ...ll when you attempt to write a new message the display shows Memory Full Delete Messages for 2 seconds You must delete messages before you can write and send a new one Text messaging Send is highlighted Press Select to send the message Enter the phone number or press Search to open the phonebook then scroll to the number you want and press Select Now press Send Or scroll or to Save Press Select to...

Page 51: ... message is stored in the Inbox for reading later 2 In the Inbox scroll to more recent messages or to earlier list of messages through the list of messages 3 Highlight the message you want to read and press Read or press Back to return to Text messaging menu 4 Press to return to standby Read forward delete view and save numbers of texts in the Inbox When you see the new message alert if you press ...

Page 52: ... press Menu Text Messaging is displayed Press Select 2 Scroll to Drafts and press Select 3 Press Edit to edit your message content 4 Press Options and scroll or to Send Press Select to send the message Enter the phone number or press Search to open the phonebook then scroll to the number you want and press Select Press Send Save Press Select to save the message in the Drafts folder Insert Symbol P...

Page 53: ...box press Menu Text Messaging is displayed Press Select Scroll to Outbox and press Select 2 Scroll or to the message you want and press Read Scroll or through the message 3 Press Options and scroll or to Forward Press Select The message is displayed Press Options Display highlights Send Press Select and enter the number or press Search to search the phonebook When the number is entered press Send ...

Page 54: ...elete the Outgoing or Incoming Service Centre numbers you will need to re enter them in order for your text Service to work You can enter up to 4 Service Centre numbers two incoming and two outgoing The Send Centre number is 1470P1709400 The Receive Centre is 080058752 Add or change Service Centre numbers 1 Press Menu Text Messaging is displayed Press Select scroll or to Text Settings and press Se...

Page 55: ...ess Back to return to the previous menu level Message alert tone 1 Press Menu Text Messaging is displayed Press Select Scroll to Text Settings and press Select 2 Scroll to Message Alert and press Select 3 Scroll or to On or Off and press Select 4 Press Back to return to the previous menu level Set message size 1 Press Menu Text Messaging is displayed Press Select Scroll to Text Settings and press ...

Page 56: ...pre registered to the base If you have purchased an additional handset separately you must register it to your BT Synergy 5500 base before it can be used Registering an additional handset At the base 1 Press and hold for 3 seconds until the base Power In use starts flashing You have up to 60 seconds to register the handset At the handset 1 If the handset is new and the display shows Please Registe...

Page 57: ... and press Select 3 All base numbers are displayed In use is added to bases where the handset was previously registered to Scroll or to the base you want and press Select 4 Display shows Searching Base then the standby display for that base De register a handset 1 Press Menu scroll or to Registration and press Select 2 Scroll to De register and press Select 3 Enter the system PIN and press OK 4 Sc...

Page 58: ...nother handset registered to the base During your call 1 Press then the handset number 1 5 you want 2 Press OK to dial or press End to cancel the calls request and return to the caller 3 When the other handset answers you can announce the caller 4 Press to complete the transfer or to switch back and forth between both callers 3 Way conference call You can hold a 3 way conference call between 2 int...

Page 59: ...eck that the mains power is correctly connected The batteries may need recharging Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out You may need to change the dial mode from tone to pulse s...

Page 60: ...to recharge icon not scrolling Try cleaning the charging contacts Check that the mains power is correctly connected You hear the busy tone when you press Make sure the handset is in range of the base Another handset registered to your BT Synergy 5500 base may be on the line Answering machine does not record any messages The memory may be full Play and delete old messages see page 45 Answering mach...

Page 61: ...number default PIN 0000 Check that you are at least one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on Have you connected the telephone line correctly Is the base ringer set to off You may have a faulty line or socket Try using another socket or line Call BT on 151 if you still experience problems Buzzing noise on my ...

Page 62: ...r number in error See page 54 for instructions on how to enter the number Cannot send text Check service centre number is correct including 1470P prefix this is for BT lines If you have another network provider please check the prefix number with them In order to send and receive text messages you must not withhold your number If you normally withhold your number the 1470 prefix presents your numb...

Page 63: ... speak to a customer adviser BT Business Customers call 152 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser For other telephone service providers please contact their customer services General sales enquiries BT Residential lines call 150 BT Business lines call 152 For non BT line customers...

Page 64: ...e text message delivery 4 Press Options Display highlights Send 5 Enter the number 00000 then press Send If you are sending a message from a fixed line phone to another fixed line phone Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text This command is inserted at the start of the message and applies o...

Page 65: ...care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference Never dis...

Page 66: ...vide for the repair of or at BT s or its agent s discretion the option to replace the BT Synergy 5500 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product The conditions of this guarantee are The guar...

Page 67: ...nd compatible switchboards This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC Declaration of Conformance Hereby Suncorp Technologies declares that this BT Synergy 5500 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The Declaration of Conformance for the ...

Page 68: ... publication forms any part of any contract British Telecommunications plc 2008 Registered Ofﬁce 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art Design Partnership Ltd BT Synergy 5500 10 08 Issue 1 BT Working together supporting energy saving products BT British Gas have joined forces to help our customers find new ways to save energy around the ...

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