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If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Help
Text has previously been sent and received but you are now only receiving voice spoken text messages, from number
0845 6021111
• This may be due to your line being de-registered at the text service centre. All you need to do is text RESET and send it to
00000. You will receive a confirmation message back.
This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are free.
Further help and advice for text queries on BT lines:
• BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2,
enter your phone number on the handset and wait to speak to a customer adviser.
• BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2,
enter your phone number on the handset and wait to speak to a customer adviser.
• For other telephone service providers please contact their customer services.
General sales enquiries
• BT Residential lines – call 150. BT Business lines – call 152.
• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
• Additional handsets are available from the Helpdesk on 0800 145 6789*.
Billing enquiries
• Refer to the telephone number shown on your telephone bill.
Other functions and services available from the text messaging service
By sending the following commands to the BT text self administration facility you can control functions and capabilities in
your text phone and the way messages are handled.
1. Press
menU
and scroll to
text
settings
and press
select
.
2.
write
message
is highlighted. Press
select
.
