Chapter 6
58
Security software is being used.
6
Is the machine assigned an available IP
address?
Check the IP addresses and the subnet masks.
Make sure that both the IP addresses and subnet masks of
your computer and the machine are correct and located on
the same network.
For information on how to check the IP address and subnet
mask, ask the network administrator.
Use the [
Communication settings
] of the “
Printer Setting
Tool
” to check the IP address, subnet mask and other
network settings.
Did the previous print job fail?
If the failed print job is still in your computer’s print queue,
delete it.
For Windows
®
Click [
Cancel All Documents
] in the [
Printer
] menu.
For Mac
Select the printer from System Preferences and delete the print
jobs remaining in the printer.
I have checked all the above, but the
machine still does not print.
Uninstall the printer driver and software, and then reinstall
them.
Checks
Solution
Did you grant permission when the
security alert message appeared during
a standard installation or BRAdmin Light
installation or when using the printing
features?
If you did not grant permission when the security alert message
appeared, the firewall function of your security software may be
preventing access. Some security software may block access
without showing a security alert message. To allow access, see
the instructions for the security software or contact the
manufacturer.
Has the port number required for the
Brother network features been specified?
The following port number is used for Brother network features.
BRAdmin Light
→
Port number 161 / Protocol UDP
For details on opening the port, see the instructions for the
security software or contact the manufacturer.
Checks
Solution
Summary of Contents for TP-M5000N
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