Brother PT-9500PC - P-Touch 9500pc B/W Thermal Transfer Printer Service Manual Download

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[Troubleshooting of error]

When en error message is displayed during the operation of examination software, check the
following points.

(1) Is the serial/USB I/F cable connected correctly?

(2) Is the power supply of PT-9500PC turned ON?

(3) Which port the serial IF cable connected to?

Some types of PC have two COM port (COM1 and COM2 ports). Be sure to match each port
to a correct one.

(4) If an error displays again even though the entire items (1) to (3) above are set correctly, the

contents of EEPROM on the PT-9500PC may be damaged. Operate along following the
procedure below.

Close the serial number write software program PT95Service.exe.

Then start the program PT95Reset.exe. Fig. 1 is displayed.

(This software initializes the EEPROM on the PT-9500PC).

Fig. 1

Summary of Contents for PT-9500PC - P-Touch 9500pc B/W Thermal Transfer Printer

Page 1: ...SERVICE MANUAL MODEL PT 9500PC ...

Page 2: ...SERVICE MANUAL MODEL PT 9500PC ...

Page 3: ...ways in best condition for the customer the service personnel must adequately understand and apply this manual This manual is made up of four chapters and appendices CHAPTER I SPECIFICATIONS CHAPTER II THEORY OF OPERATION CHAPTER III DISASSEMBLY AND REASSEMBLY CHAPTER IV TROUBLESHOOTING AND ERROR MESSAGE APPENDIX 1 TEST SOFTWARE OPERATION 2 MAIN PCB CIRCUIT DIAGRAMS Copyright Brother 2003 All righ...

Page 4: ... II 1 2 1 OUTLINE OF MECHANISMS II 1 2 1 1 Print Mechanism II 1 2 1 2 Roller Holder ASSY Setting Retracting Mechanism II 3 2 1 3 Tape Ribbon Feed Mechanism II 5 2 1 4 Tape Automatic Full Cutter Mechanism II 7 2 1 5 Tape Automatic Half Cutter Mechanism II 8 2 1 6 Forcible Tape Ejection Mechanism II 9 2 1 7 Cover Open Button Cover Lock Button II 10 2 1 8 Cover Open Cover Lock Sensor II 10 2 1 9 AV L...

Page 5: ... 15 1 CPU II 15 2 RAM SRAM II 15 3 EEPROM II 15 4 ROM Mask ROM Flash ROM II 15 2 3 2 Solder Points II 16 2 3 3 Cassette Sensor AV Cassette Sensor Circuit II 16 2 3 4 Cover Open Sensor Circuit II 18 CHAPTER III DISASSEMBLY AND REASSEMBLY III 1 3 1 SAFETY PRECAUTIONS III 1 3 2 TIGHTING TORQUE LISTS III 1 3 3 LUBRICATION POINTS LIST III 2 3 4 DISASSEMBLY PROCEDURE III 3 1 Removing the Tape Cassette I...

Page 6: ...eassembling the Mechanical Unit III 27 4 Reassembling the Half Frame ASSY III 30 5 Reassembling the Cutter ASSY the Half Spacer the Half Cutter ASSY and the Eject Unit ASSY III 32 6 Reassembling of the Body Cover III 33 7 Reassembling the Cassette Cover Parts III 34 8 Reassembling the Cassette Cover Bracket III 36 9 Reassembling the Cassette Cover and the Cassette Cover Bracket III 37 10 Reassembl...

Page 7: ...rformed with specific dots omitted IV 9 2 The tape cassette type is not detected correctly IV 9 3 The LED does not turn on IV 10 4 No printing is performed IV 10 5 The Interface malfunctions IV 11 6 The tape is not cut IV 11 7 The tape is not fed correctly IV 12 8 Half cut failure IV 14 9 Forced tape eject failure IV 15 10 The failure of pressure contact release of the roller holder IV 16 Appendix...

Page 8: ...SPECIFICATIONS 1 1 1 External Appearance 1 Dimensions W x D x H 116 0mm x 189 6mm x 127 0mm Excluding the bottom legs and the side legs 2 Weight Machine proper Approx 1 3kg Machine proper only In package Approx 3 2kg Fig 1 1 1 External Appearance ...

Page 9: ...ed tape or special tapes instant lettering tape non laminated thermal film tape iron on transfer tape and porous stamp tape and AV labels tape Fixed print head and tape feeding mechanism AV labels tape U S A only 2 Print speed 20 mm second 40 mm second When mounting a HG cassette 3 Print head Type Thin membrane thermal print head 384 dots by one row Size of heating element 0 0705 mm Hight x 0 08 m...

Page 10: ... high speed printing and adhesive base tape Europe version only Note The tape cassette for Head cleaning is provided 3 Tape size Type of tape Width Length Laminate tape 6 9 12 18 24 36 mm 8 m 5 m for the fluorescent coating tape Non laminated tape 6 9 12 18 24 mm 8 m Instant lettering tape 12 18 24 mm 8 m Iron on transfer tape 18 mm 6 m Porous stamp tape 18 24 mm 3 m Cloth tape 12 18 mm 4 m AV add...

Page 11: ... NT 4 0 for the RS 232C I F only Microsoft Windows 2000 Professional Microsoft Windows XP Macintosh Mac OS 8 6 9 x Macintosh Mac OS X 10 1 10 2 6 3 Printer emulation ESC P PT CBP Brother original 4 Accessory Serial IF cable Dedicated cable is attached Editor Dedicated editor is attached USB IF cable USB standard cable is attached 1 1 8 Separated Sells Option Print Server 1 External Appearance Dime...

Page 12: ...Windows NT 4 0 Microsoft Windows 2000 Pro Microsoft Windows XP Microsoft Windows Server 2003 Server 2003RC 5 Power supply Supplied via AC adapter VE10B 050 Fairway brand Operating voltage 5V 5 Rated current consumption 1 0A MAX 1 2 ELECTRONICS SPECIFICATIONS 1 2 1 Character Generator 1 Internal fonts Alphanumeric character HELSINKI sans serif font LETTER GOTHIC fixed pitch font 2 Printing size Poi...

Page 13: ...g laminated tape cassettes Non laminated tape when using non laminated tape cassettes Instant lettering tape when using instant lettering tape cassettes Iron on transfer tape when using iron on transfer tape cassettes Cloth tape when using cloth tape cassettes Thermal tape when using AV Avery labels cassettes When using AV labels cassettes or stamp tape cassettes no ink ribbon is sandwiched For ta...

Page 14: ...ge so that the printed character can be seen normally when viewed from the other side of the printed face of the tape Character Formation The tape feed motor stepping motor feeds the tape and the ink ribbon or only the tape when mounting the heat sensitive tape cassette by 0 0705 mm per 3 5 ms while the thermal head generates heat once In the high speed printing the tape is fed by 0 0705 mm per 1 ...

Page 15: ...sette or the AV labels against the thermal head under a uniform load by the platen spring On the other side in this state the platen gear engages with the platen idle gear Also the tape feed sub roller presses the adhesive base tape and the tape or only the tape when mounting the non laminated tape cassette against the tape feed roller built in the tape under the uniform load applied by the sub ro...

Page 16: ...ler holder ASSY Roller release rod Thermal head ASSY Release gear Tape cassette Ink ribbon Laminated tape Roller holder Platen spring Sub roller spring Sub roller gear Platen gear Platen roller Roller holder shaft Tape feed sub roller Roller holder sensor Roller holder ASSY Roller release rod Release gear Double gear Double gear Double gear Release motor ...

Page 17: ...r rotates the rotation is transmitted via the gear train to the tape feed gear and the platen idle gear so that the platen idle gear the tape feed roller and the tape feed sub roller rotate at the same rotation speed Accordingly the sandwiched tape and the ink ribbon will be advanced at the same speed When a laminated tape cassette is mounted the sandwiched laminated tape the adhesive base tape an...

Page 18: ...erclockwise When fitted on the ribbon drive cam the ribbon take up roll in the tape cassette also rotates to take up the ink ribbon To apply proper tension to the ink ribbon between the platen roller and the ribbon drive cam the feed speed of the ribbon drive cam is slightly greater than that of the tape feed roller The differential between the feed speed at the platen roller and the ribbon drive ...

Page 19: ...he motion of the boss A inserted into the long hole of the movable blade of the gear This way the cutter cuts the printed tape advanced through between the fixed blade and the movable blade with the same mechanism as scissors The CPU keeps ON status of the full cutter motor after the tape cutting motion and then stops the full cutter motor at the moment receiving the signal from the cutter sensor ...

Page 20: ... the half cutter holder is engaged with that groove The fixed plate has the step equivalent to the thickness of the separator of the laminated tape against which the half cut holder the cutter blade is attached presses the laminated tape for half cutting Half cutting means the cutting motion to cut only the tape leaving the separator un cut Then the CPU directs to rotate the half cutter motor in r...

Page 21: ... motion of the eject roller unit is driven by the cam G After the cutter cuts the tape the full cutter motor ASSY stops its rotation for a time The eject motor starts to rotate immediately after the cutter motor stops which rotates the eject rubber roller via the gear train to eject the nipped tape Rotation of the eject rubber roller is stopped after the given time and the full cutter motor ASSY s...

Page 22: ...s opened Fig 2 1 8 Cover Open Button 2 1 8 Cover Open Cover Lock Sensor The cover open cover lock sensor push switch is located on the cassette sensor PCB Closing the cassette cover the rib pushes the cover open cover lock sensor push switch and the cover close signal is generated Fig 2 1 9 Cover Open Sensor Cover button actuator Cover lock actuator Cover open button Cover lock button Cassette cov...

Page 23: ... the AV print position sensor the sensor receives no reflected light signaling the print start position 1 Pressing the Print key will start tape feeding 2 When a lower black detection mark on the back of an AV labels tape comes to the AV print position sensor printing will start 3 When the printed label exits from the tape cutter position tape feeding will stop The AV labels tape will be automatic...

Page 24: ...ain PCB This manages all the components This PCB consists of CPU ROM RAM EEPROM serial IF driver USB chip and motor drivers etc 2 2 2 Cassette Cover Open Sensor PCB Sensor PCB This PCB has sensors to detect tape width in a cassette and a type of ink ribbon and the cassette cover open sensor mechanical SW 2 2 3 Tape End Sensor PCB This is the sensor to read the tape end pattern zebra pattern using ...

Page 25: ...e cassette is mounted This is the DC motor of VH 24V drive voltage 2 2 10 Tape Feed Motor The tape feed motor is the drive power to advance a ribbon and a tape This is the stepping motor of VH 24V drive voltage with 25mm diameter 2 2 11 Release Motor The release motor is the drive power to press and release the roller holder against from the thermal head This is the DC motor of VH 24V drive voltag...

Page 26: ...it 5 Full cutter motor drive circuit Half cutter motor drive circuit Tape feed motor drive circuit Release motor drive circuit Eject motor drive circuit 6 Cassette sensor circuit Cover open sensor circuit Tape end sensor circuit Automatic full half cutter sensor circuit Roller holder sensor circuit AV SW sensor circuit AV sensor circuit 7 Head rank detect circuit 8 Head temperature detect circuit ...

Page 27: ...rmation such as baud rate information Vendor ID code and product ID code When replacing the main PCB the data printed on the EEPROM body on the main PCB such as serial number and mechanical alignment data must be stored Use the provided dedicated software to store the data connecting the PC to PT 9500PC with the serial IF cable as shown in Fig 2 3 2 For more information refer to Appendix 1 Test So...

Page 28: ...CSNS5 and AV cassette sensor AVSW Loading a tape cassette turns on some of those five switches on the cassette sensor while keeping other switches off depending upon the ID encoding holes provided in the tape cassette currently loaded If an encoding ID hole is closed the corresponding sensor switch goes on The AV cassette sensor AVSW is provided for distinguishing AV labels cassettes from TZ casse...

Page 29: ... 1 1 0 1 1 1 36mm Non laminated 1 1 1 1 0 1 1 6mm Laminated 1 1 0 1 1 0 1 6mm Non laminated 1 1 0 0 1 0 1 9mm Laminated 0 0 0 1 1 0 1 9mm Non laminated 0 0 1 1 1 0 1 12mm Laminated 1 0 1 1 1 0 1 12mm Non laminated 1 0 0 0 1 0 1 18mm Laminated 0 1 1 1 1 0 1 18mm Non laminated 0 1 1 1 1 0 1 24mm Laminated 0 1 0 0 0 0 1 24mm Non laminated 0 1 1 1 0 0 1 36mm Laminated 1 1 1 0 1 0 1 High speed Cassette...

Page 30: ...ows the cover open sensor circuit This circuit detects the open close status of the cassette cover where Low indicates close status and High indicates the open status If the status is cover open no drive device works Fig 2 3 5 Cover Open Sensor Circuit ...

Page 31: ... 6x3 5 2 39 10 4 0 1 0 Full cutter motor Screw pan M2 6x3 5 2 39 10 4 0 1 0 Half cutter motor Screw pan M2 6x3 5 2 39 10 4 0 1 0 Roller holder pressure contact release motor Screw pan M2 6x3 5 2 39 10 4 0 1 0 Roller holder pressure contact release sensor Screw pan M2 6x3 5 1 39 10 4 0 1 0 Full cutter sensor Screw pan M1 7x6 1 15 5 1 5 0 5 Half cutter sensor Screw pan M1 7x6 1 15 5 1 5 0 5 Eject un...

Page 32: ... and small Ribbon drive gear Double gear small Shaft Shaft Double gear Shaft Platen idle gear Shaft Double gear and clutch gear Double gear Half rock gear Full cutter pin sliding part Cutter helical gear Clutch gear Clutch spring Motor gear and clutch gear Motor gear Half double gear Half rock gear hole inside Half double gear and rock gear Cutter ASSY Eject shaft lower Eject shaft Eject shaft upp...

Page 33: ...head 2 Press the cover open button and open the cassette cover fully 3 Pull the tape cassette up holding both sides and out of the machine 4 Remove the lettering stick off the cassette cover 5 Close the cassette cover 6 Pull the AC cord off the machine Fig 3 1 1 Removing the Tape Cassette AC cord Cassette cover Tape cassette Cover open button Lettering stick 1 2 3 ...

Page 34: ...ottom cover bending the rear face of the bottom cover slightly outward Note Take care not to damage the USB ID switch when removing the bottom cover 3 Tilt the both side covers toward the arrow direction and remove the side covers Fig 3 1 2 Removing the Bottom Cover and the Side Cover Screws Bottom cover USB ID switch Screws Bottom cover Side cover L Side cover R Slot cover Hook ...

Page 35: ... 1 3 Removing the Slot Cover 4 Removing the Shield Plate A the Main PCB ASSY and the Shield Plate B 1 Remove a screw from the shield plate A and remove the shield plate A from the half frame Fig 3 1 4 Removing the Shield Plate A Slot cover Bottom cover Bottom cover Slot cover 1 2 Shield plate A Screw Half frame 2 ...

Page 36: ...B ASSY and remove the main PCB ASSY Fig 3 1 6 Removing the Main PCB ASSY Half cutter sensor connector Solder points of eject motor Full cutter sensor connector Half cutter motor connector Full cutter motor connector Head flexible cable Roller holder sensor Tape feed motor connector AV sensor PCB connector Sub PCB connector Tape end sensor connector Sensor PCB harness Release motor connector AV SW ...

Page 37: ...ress the cover open button and open the cassette cover fully 2 Remove the harness from the hook of the body cover in a place 3 Release the hooks on the both side of the front cover and pull the front cover off along the arrow direction Fig 3 1 8 Removing the Front Cover Screw Shield plate B Pins Cassette cover Hook Harness Hooks Front cover 1 2 ...

Page 38: ...it 1 Remove the harness of the eject motor from the hook on the body cover 2 Remove three screws from the printing unit and remove the printing unit Fig 3 1 9 Removing the Printing Unit Screws Printing unit Hook Body cover Eject motor ...

Page 39: ... body cover in two places bowing the cover toward outside Fig 3 1 10 Removing the Tape End Sensor ASSY and Sensor PCB ASSY 4 Remove two screws from the cassette cover bracket and remove the cassette cover bracket along the arrow direction Fig 3 1 11 Removing the Cassette Cover Bracket Sensor PCB ASSY Body cover Hooks Groove Tape end sensor ASSY Screws Cassette cover bracket Screws Body cover Body ...

Page 40: ... the Cassette Cover 6 Push the cover open button toward the arrow direction bowing the body cover toward the outside to take off the cover open button and the cover button spring Fig 3 1 13 Removing the Cover Open Button and the Cover Button Spring Body cover Body cover Pin Cassette cover Cassette cover Pin 1 2 3 2 Hook Shaft Cover open button Cover open button Cover button spring Body cover ...

Page 41: ...he Cover Button Actuator 8 Disassembling the Cassette Cover Parts 1 Release the hook and then pull out two bosses to remove the cassette pressure Fig 3 1 15 Removing the Cassette Pressure Body cover Resin spring Body cover Cover button actuator Cover button actuator 3 2 3 1 Boss Spring Boss Hole Cassette pressure 1 2 Spring Cassette cover Hook ...

Page 42: ...g the hooks on both sides of the cover lock actuator with the end of the minus drivers Removing the cover lock actuator the cover lock spring is removed too Fig 3 1 17 Removing the Cover Lock Actuator and the Cover Lock Spring Cassette pressure spring Cassette pressure spring Cassette pressure Hook Cover lock actuator Hook Cover lock actuator Cover lock spring Cassette cover 1 1 2 ...

Page 43: ...Removing the Damper 2 Press the cover open spring to the A direction then B direction and remove it from the rib of the cassette cover bracket The spring can be removed sliding to the C direction Fig 3 1 19 Removing the Cover Open Spring Cassette cover bracket Screws Damper Cover open spring Cassette cover bracket C A B ...

Page 44: ...r and the Cutter ASSY 1 Remove two screws from the side face of the mechanical unit and then remove the eject unit ASSY the half cutter ASSY the half spacer and the cutter ASSY Warning Take care of the handling of the cutter ASSY and half cutter ASSY to avoid danger Fig 3 1 21 Removing the Eject Unit ASSY the Half Cutter ASSY the Half Spacer and the Cutter ASSY Front cover Power supply switch butt...

Page 45: ...he Half Rock Gear and the Cutter Helical Gear 3 Remove a screw and remove the half cutter sensor ASSY 4 Remove a screw and remove the full cutter sensor ASSY Fig 3 1 23 Removing the Half Cutter Sensor ASSY and the Full Cutter Sensor ASSY Half frame ASSY Cutter helical gear Retaining ring Half rock gear Half frame ASSY Full cutter sensor ASSY Screw Screw Half cutter sensor ASSY ...

Page 46: ...motor worm gear when pulling the full cutter motor ASSY Fig 3 1 24 Removing the Half Cutter Motor ASSY and Full Cutter Motor ASSY 7 Remove three screws from the half frame ASSY and remove the half frame ASSY Fig 3 1 25 Removing the Half Frame ASSY Screws Main frame Half frame ASSY Screws Full cutter motor ASSY Screws Half cutter motor ASSY Half frame ASSY ...

Page 47: ...he bottom side and remove the tape feed motor ASSY Fig 3 1 26 Removing the Tape Feed Motor ASSY 2 Remove a screw to remove the AV SW sensor ASSY from the main frame Fig 3 1 27 Removing the AV Sensor Actuator AV SW Sensor ASSY 1 Tape feed motor ASSY Main frame Screws Screw AV SW sensor ASSY Main frame ...

Page 48: ...ng from the AV sensor actuator Fig 3 1 28 Removing the AV Sensor Actuator AV SW Sensor ASSY 2 5 Remove two screws from the head roller holder unit and remove the unit pushing from the backside of the roller holder Fig 3 1 29 Removing the Head Roller Holder Unit AV sensor actuator AV sensor spring Main frame Screws Head roller holder unit Main frame 1 2 ...

Page 49: ...e release sensor and remove the release sensor Fig 3 1 30 Removing the Release Motor and the Release Sensor 8 Removes the release rod roller mounted on the release rod Fig 3 1 31 Removing the Release Rod Roller Main frame Release motor Screws Screw Release rod Release rod roller Release sensor Main frame ...

Page 50: ...ead ASSY Note Do not touch the platen rubber doing so may adversely affect the printing quality Fig 3 1 32 Removing the Roller Holder ASSY 3 Remove the roller holder release spring Note Take care not to lose the roller holder release spring which is removed simultaneously when the roller holder ASSY is removed Fig 3 1 33 Removing the Roller Holder Release Spring Retaining ring Platen rubber Roller...

Page 51: ...III 21 4 Remove a screw to remove the AV sensor PCB from the roller holder ASSY Fig 3 1 34 Removing the AV Sensor PCB Roller holder ASSY AV sensor PCB Screw ...

Page 52: ... the eject motor and remove the eject motor Fig 3 1 35 Removing the Eject Motor 2 Remove a screw to remove the tape guide from the eject unit ASSY Fig 3 1 36 Removing the Tape Guide Eject rubber Tape guide Screws Eject unit ASSY Eject motor Eject unit ASSY Tape guide Screw ...

Page 53: ...e Eject Shaft Spring 4 Remove the eject roller ASSY from the tape guide Fig 3 1 38 Removing the Eject Roller ASSY 5 Remove the eject rubber from the eject roller shaft Fig 3 1 39 Removing the Eject Rubber Tape guide Screw Eject shaft spring Eject roller ASSY Tape guide Eject roller shaft Eject rubber ...

Page 54: ...assembling the Eject Rubber 2 Assemble the eject roller ASSY on the tape guide Fig 3 1 41 Reassembling the Eject Roller ASSY 3 Secure the eject shaft spring to the tape guide with a screw Fig 3 1 42 Reassembling the Eject Shaft Spring Eject roller shaft Eject rubber Eject roller ASSY Tape guide Tape guide Eject shaft spring Screw Positioning pin ...

Page 55: ...ect unit ASSY with a screw Fig 3 1 43 Reassembling the Tape Guide 5 Secure the eject motor with two screws Fig 3 1 44 Reassembling the Eject Motor Eject motor Tape guide Screws Eject unit ASSY Tape guide Screw Positioning pins Eject unit ASSY ...

Page 56: ...eassemble the roller holder ASSY At this time check whether the roller holder release spring is caught in the correct spring catching portion of the head ASSY 3 After inserting the roller holder shaft from the bottom of the head ASSY then secure the shaft using the retaining ring Verify the smooth rotation of the roller holder ASSY pushing the backside of the roller holder ASSY under this conditio...

Page 57: ...2 Install the release motor on the main frame and secure the motor with two screws while pushing it against the gear 3 Secure the release sensor with a screw Fig 3 1 48 Reassembling the Release Motor and the Release Sensor Motor gear Push Screws Screw Release sensor Boss pin Main frame Release motor Release rod Main frame Release rod roller ...

Page 58: ...der Fig 3 1 49 Reassembling the Head Roller Holder Unit 6 Assemble the AV sensor spring on the AV sensor actuator 7 Assemble the AV sensor actuator on the main frame in the position according to the slot shape of the main frame Note Verify after the assembly whether the AV sensor actuator moves without a hitch Fig 3 1 50 Reassembling the AV Sensor Actuator Screws Head roller holder unit Main frame...

Page 59: ...sembling the AV Cassette Sensor ASSY 9 Install the tape feed motor ASSY on the main frame and secure it from the backside with two screws Note Adjust the backlash of the motor gear in the range from 0 05mm to 0 3mm Fig 3 1 52 Reassembling the Tape Feed Motor ASSY Screws Tape feed motor ASSY Main frame Main frame Positioning pin Screw AV cassette sensor ASSY ...

Page 60: ... cutter motor ASSY with two screws 3 Secure the half cutter motor ASSY with two screws Note Take care not to damage the motor worm gear of the full cutter motor ASSY when reassembling it Fig 3 1 54 Reassembling the Half Cutter Motor ASSY and Full Cutter Motor ASSY Screws Half frame ASSY Half cutter motor ASSY Bosses Half frame ASSY Screws Full cutter motor ASSY Half cutter motor ASSY Screws Half f...

Page 61: ...the cutter helical gear into the shaft and secure it using the retaining ring of the cutter helical gear 7 Set the half rock gear tilting the groove of it at 45 degree Fig 3 1 56 Reassembling the Cutter Helical Gear and the Half Rock Gear Half frame ASSY Cutter helical gear Retaining ring Half rock gear 45 degree Screw Half frame ASSY Screw Half cutter sensor ASSY Boss Full cutter sensor ASSY Boss...

Page 62: ... of the half rock gear with the half rock pin of the half cutter ASSY and fit the round hole and the long hole to the two positioning shafts on the frame ASSY 4 Engage the cam of the eject unit ASSY cam part with the cutter rock pin and fit the round hole and the long hole to the two positioning shafts on the frame ASSY 5 Press and hold the assembling four units mentioned above and secure them wit...

Page 63: ...tor 2 Insert the cover button spring into the hole of the body cover 3 Insert the cover open button along the arrow direction to the end of the hole then catch the rear hook on the cover open button by the rock hook Fig 3 1 59 Reassembling the Cover Button Spring and the Cover Open Button Body cover Resin spring Cover button actuator Body cover Cover button actuator Hook Shaft Bearing Cover open b...

Page 64: ...lock actuator by pushing the top end of the actuator Fig 3 1 60 Reassembling the Cover Lock Actuator 2 Put the cassette pressure springs on the bosses on the bottom of the cassette pressure screwing clockwise adding the pressure on it Fig 3 1 61 Reassembling the Cassette Pressure Spring Lock Cover lock actuator Cover lock actuator Lock Lock Cover lock spring assembling portion Cover lock spring Ca...

Page 65: ...te cover Fig 3 1 62 Reassembling the Cassette Pressure 1 4 Engage the hook of the cassette cover in the hole of the cassette pressure Fig 3 1 63 Reassembling the Cassette Pressure 2 Boss Boss Hole Rib Cassette cover Hole Cassette pressure Cassette cover Hole Cassette pressure Hook ...

Page 66: ...4 Reassembling the Cassette Cover Bracket 1 2 After fitting the cassette open spring on the boss of the cassette cover bracket bend the spring toward the arrow direction and clamp it by the rib Fig 3 1 65 Reassembling the Cassette Cover Bracket 2 Cassette cover bracket Damper Cassette cover bracket Rib Cover open spring Boss Screws 1 2 3 ...

Page 67: ...ette cover into the body cover at the angle as shown in the figure below then insert the boss on the body cover into the hole of the cassette cover Fig 3 1 66 Reassembling the Cassette Cover and the Cassette Cover Bracket 1 Cassette cover Cassette cover Boss Body cover Body cover Boss 2 2 1 ...

Page 68: ... cassette cover and then set the cassette cover bracket on the body cover 4 Secure the cassette cover bracket with two screws 5 Verify whether no problem is found in the open and close motion of the cassette cover Fig 3 1 67 Reassembling the Cassette Cover and the Cassette Cover Bracket 2 Cassette cover bracket Body cover Rib Rib Boss Spring Cassette cover Screws Cassette cover bracket ...

Page 69: ...peel the soldered part of the harness no need to secure with screws 2 Insert the tape end sensor ASSY into the square hole of the body cover and secure it with two screws Embed the harness of the tape end sensor into the groove of the body cover Fig 3 1 68 Reassembling of the Cassette Sensor PCB and the Tape End Sensor ASSY Cassette sensor PCB Body cover Hooks Groove Square hole Tape end sensor AS...

Page 70: ...ws 2 Engage the harness of the eject motor with the hook on the body cover Fig 3 1 69 Reassembling the Printing Mechanical Unit 3 Set the shield plate B adjusting to the positioning bosses and the square hole for the USB IF and secure it with a screw Fig 3 1 70 Reassembling the Shield Plate B and the Main PCB ASSY Screws Positioning bosses Hook Positioning boss Body cover Eject motor Printing mech...

Page 71: ...adjusting to the positioning bosses and the square hole for the USB IF putting the harnesses and the connectors off the main PCB and secure it with a screw Fig 3 1 71 Assembling the Main PCB ASSY Positioning boss Screw Main PCB ASSY ...

Page 72: ...e thermal head When the solder point is changed verify with a multi meter whether solder on the unsolder point is removed properly Note2 Be sure to use the lead free solder Set the temperature of the solder iron to 350 C Resistance values of the head and corresponding solder points Resistance value of the head L A B C D E F S Solder point L A B C D E F S Fig 3 1 72 Reassembling of the Connectors a...

Page 73: ...t Cover 1 3 Open the cassette cover and insert the bosses of the front cover into the holes of the body cover then pushing the front cover to grip the hooks of both sides with the body cover 4 Hook the harness of the sub PCB with the rib on the body cover and connect to the main PCB Fig 3 1 74 Reassembling the Front Cover 2 Front cover Power supply switch button Sub PCB ASSY Screws Slit Cut feed b...

Page 74: ... bended part to the half frame Fig 3 1 75 Reassembling of the Shield Plate A 14 Reassembling the Slot Cover 1 Engage the slot cover to the boss of the bottom cover at the angle as shown in the figure below Fig 3 1 76 Reassembling the Slot Cover Shield Plate A Positioning hole Positioning boss Half frame Bended part Screw Slot cover Bottom cover Bottom cover Slot cover Boss ...

Page 75: ...at the side cover L and side cover R fit with no gap between any other parts 2 Replace the bottom cover with four screws Note Make sure that the bottom cover fits with no gap between any other parts 3 Close the slot cover Fig 3 1 77 Reassembling the Side Cover and the Bottom Cover Screws Screws Bottom cover Cross rib Cross rib Side cover R Side cover L Cross rib Hole Hooks Hooks Cross rib Slot cov...

Page 76: ...OFF key for 5 seconds and more when pressing the FEED CUT key When the LED starts to flash release the FEED CUT key and repeat the press release of the button once more then release the ON OFF key Now the demo printing starts 4 Verify whether the tape feed is proper printing is correct tape cutting is correct during the demo printing If any fault is found execute the troubleshooting referring to C...

Page 77: ... sure to observe the following precautions to prevent the secondary problems from happening during troubleshooting 1 When checking the continuity with a tester pull out the jack from the AC adapter A tester should be used under the out of power supply 2 When printing error occurs pull out the thermal head code from the connecter until the peripheral circuit related to the thermal head works proper...

Page 78: ... when receiving Returns to the receiving mode when the cover is closed and starts to print when receiving the print start command Receiving state is continued No medium when waiting for receiving Returns to the receiving standby mode by cover close after a medium is mounted LED ON LED ON A cover was opened when waiting for receiving Returns to the receiving standby mode by cover close LED ON LED O...

Page 79: ... completion of printing through the print command receiving the status returns to the receiving standby mode Red LED ON Green LED blinking No medium when receiving The Red LED is ON if no medium is mounted when receiving Receiving state is held A cover was opened when receiving The Red LED is ON if a cover is opened when receiving Receiving state is held Red LED ON Green LED ON No medium when wait...

Page 80: ... restart flag is set printing is restarted by cover close For the printing motion see 6 4 Detection of Tape End Previous data is cancelled if the next data is being transmitted Communication error The red LED blinks slowly when any receiving error occurred during data communication Returns automatically to the receiving standby mode after 5 seconds Red LED blinking fast 0 25sec 0 25sec Cutter jam ...

Page 81: ...or change of inner number 6 Baud rate change command cannot be written Check the shut down of the power supply disconnection of cable or other faults for the power supply 7 Baud rate change command cannot be read Check the shut down of the power supply disconnection of cable or other faults for the power supply 8 Build Comm error Function error at API level API Application Interface 9 Status reque...

Page 82: ...touch monitor screen Appropriate cassette not installed Load a tape cassette specified in the P touch monitor screen and click the Resume button Use HG tape for high resolution printing 360 720 dpi After installing an HG tape cassette click Restart in Print monitor P touch may have invalid data in memory Turn the P touch off and then on Battery weak Replace batteries with new ones or use the power...

Page 83: ...turn it off and then on again 4 The baud rates of the PC and the P touch must be the same Start up the PT 9500PC utility and then set the baud rate Delete the current print job before starting up the the PT 9500PC utility For a USB connection 1 Check that the P touch is connected to your computer with the USB interface cable that comes with the P touch Also check the cable for weak connection 2 Ma...

Page 84: ...tion s is finished and then try to print again If this error persists A communication application e g mail application that uses the same I O port as the P touch may be running With the P touch being connected to your computer restart your computer Check whether the same port is selected by more than one P touch Error of unknown cause occurred An unexpected error has occurred Make a copy of the fa...

Page 85: ...IV 9 4 6 TROUBLESHOOTING FLOWS 1 Printing is performed with specific dots omitted 2 The tape cassette type is not detected correctly ...

Page 86: ...IV 10 3 The LED does not turn on 4 No printing is performed ...

Page 87: ...IV 11 5 The interface malfunction 6 The tape is not cut ...

Page 88: ...IV 12 7 The tape is not fed correctly ...

Page 89: ...IV 13 ...

Page 90: ...IV 14 8 Half cut failure ...

Page 91: ...IV 15 9 Forced tape eject failure ...

Page 92: ...IV 16 10 The failure of pressure contact release of the roller holder ...

Page 93: ... the PC having the serial port Do not connect to the USB port This software can run on the PC running Windows 98 or Windows 2000 and the serial connection Use the serial IF cable supplied with the PT 9500PC Install the appropriate driver in advance Place PT95Service exe and inspection pattern prn in the same directory 2 Input the DC voltage 24V 0 1V from the stabilized power supply through the DC ...

Page 94: ...igits of the serial number into the Serial No field which is found on the nameplate attached on the bottom of the main cover Example Enter the lower nine digits as D0A322301 if E52827 D0A322301 is printed on the nameplate Fig 2 ...

Page 95: ...9500 COM2 Barcode Reader in the Port field of the General settings screen and go to the port setting 3 Specification of File for PRN Files Test Print Specify the file for the printing pattern in the PRN Files Test Print field in the General settings screen HG speedy printing 9500testHGspeedy prn for Europe only HG high resolution printing 9500testHGresolution prn for Europe only TZ normal printing...

Page 96: ...nt of full cut margins Input value 0 Current value 0 8 Adjustment of half cut margins Input value 0 Current value 0 9 Chain printing reverse pulse Input value 20 Current value 20 10 Chain printing offset pulse Input value 1 Current value 1 11 Continuous half cut Input value 1 Current value 1 12 7mm feed when printing stops Input value 1 Current value 1 13 EEPROM Version Input value V1 00 Current v...

Page 97: ...the detected temperature falls in the range of ambient temperature 10 C the function of thermal head is determined as normal function 6 4 Switch sensor check Press every switch and sensor to verify whether each performance is proper 7 5 USB ID switch check 1 Switch the USB ID switch to verify whether each performance is proper 2 After checking set to USB ID 2 8 6 Drive standard voltage setting Ver...

Page 98: ...h between the broken lines of the right end of printing sample is 1 Fig 5 13 D Adjustment of full cut margins This mode is to adjust each margin amount of right and left ends to 0 5mm 1 Mount the 36mm laminated tape cassette in the PT 9500PC and run the full cut operation shifting the margins of both ends by 0 5mm from 1mm to 1mm 2 Check that the sample result of full cut operation is proper Then ...

Page 99: ...click the OK button 4 Check that each margin mount of both ends on the second sample printing is 1 0 5mm Fig 7 15 G HG speedy printing Skip this item if U S A version 1 Mount the 36mm HG cassette in the PT 9500PC and run the HG speedy printing operation 2 Check the printing length the front and back margins and the printing quality of the printing sample Fig 8 16 H HG high resolution printing test...

Page 100: ...nd run the avery printing operation 2 Check the front and back margins and the printing quality of the printing sample 20 K USB communication test 1 Connect the USB cable to the PT 9500PC and the inspection PC The existing serial cable connection does not cause any problem 2 Verify that USB TEST OK is displayed on the screen of the inspection PC during the USB communication test 3 Disconnect the U...

Page 101: ... to Some types of PC have two COM port COM1 and COM2 ports Be sure to match each port to a correct one 4 If an error displays again even though the entire items 1 to 3 above are set correctly the contents of EEPROM on the PT 9500PC may be damaged Operate along following the procedure below 1 Close the serial number write software program PT95Service exe 2 Then start the program PT95Reset exe Fig 1...

Page 102: ...shown in Fig 2 Then click the OK button This screen returns to the screen as shown in Fig 1 Fig 2 6 Then click the EEPROM Reset button 7 Turn the power supply button of the PT 9500PC OFF 8 Turn the power supply button of the PT 9500PC ON Now the initialization of the EEPROM on the PT 9500PC is completed 9 Click the Check Version button to check whether the initialization was completed successfully...

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Brother PT-9500PC - P-Touch 9500pc B/W Thermal Transfer Printer, Service Manual

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