Brother MFC-9840CDW User Manual Download Page 151

Page: 151 / 263

Troubleshooting and routine maintenance

141

No Paper

The machine is out of paper or
paper is not properly loaded in the
paper tray.

Do one of the following:

Refill the paper in the paper tray or MP tray.

Remove the paper and load it again.

No Response/Busy

The number you dialled does not
answer or is busy.

Verify the number and try again.

No Tray

The paper tray is not completely
closed.

Close the paper tray properly.

No Waste Toner

The waste toner box is not
installed.

Install the waste toner box. (See

Replacing the

waste toner box

on page 193.)

Not Registered

You tried to access a One-Touch
or Speed Dial number that is not
programmed.

Set up the One

Touch or Speed Dial number.

(See

Storing one-touch dial

Out of Memory

The machine’s memory is full.

Fax sending or copy operation in progress

Do one of the following:

Press

Mono Start

Colour Start

to send

or copy the scanned pages.

Press

Stop/Exit

and wait until the other

operations in progress finish, and then try
again.

Clear the data from the memory. (See

Out of

memory message

on page 44 or page 89.)

Print operation in process

Do one of the following:

Reduce print resolution. (See

Advanced tab

in the Software User’s Guide on the
CD-ROM

Clear the faxes from the memory. (See

Out

of memory message

on page 89.)

Print Unable XX

(XX=Error Code)

The machine has a mechanical
problem.

Turn off the machine

’

s power switch and then

turn it on again. If the error message continues
leave the machine for several minutes and then
try to print, copy or scan again. The machine can
be turned off for up to 60 hours without losing
faxes stored in the memory. (See

Checking if the

machine has faxes in its memory

on page 144.)

Protected Device

The protect switch of the USB
flash memory drive is On.

Turn off the protect switch of the USB flash
memory drive.

Error Message

Cause

Action

Summary of Contents for MFC-9840CDW

Page 1: ...USER S GUIDE MFC 9840CDW Version B ARL ASA NZ ...

Page 2: ...nent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt and may support an insurance claim ...

Page 3: ...er the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any...

Page 4: ...e area 16 Unprintable area for copies 16 Unprintable area when printing from a computer 17 Loading paper and envelopes 17 Loading documents 20 Using the ADF automatic document feeder 20 Using the scanner glass Flatbed 21 3 General setup 22 Mode timer 22 Paper settings 22 Paper type 22 Paper size 23 Tray use in copy mode 23 Tray use in fax mode 24 Tray use in print mode 24 Volume settings 25 Ring v...

Page 5: ...ax from the ADF 34 Changing a 2 sided fax layout 35 Sending a fax from the scanner glass 35 Faxing legal size documents from the scanner glass 36 Cancelling a fax in progress 36 Broadcasting black white only 37 Cancelling a broadcast in progress 37 Additional sending operations 38 Sending faxes using multiple settings 38 Electronic cover page black white only 38 Contrast 40 Changing fax resolution...

Page 6: ...e only 50 Printing a fax from the memory 50 7 Telephone and external devices 51 Telephone line services 51 Do you have Voice Mail 51 Telephone Service for Australia 51 Telstra FaxStream Duet Distinctive Ringing 51 Telephone Service for New Zealand 54 FaxAbility 54 Telephone Service for Some Countries 55 Distinctive Ringing For Singapore and Hong Kong 55 Connecting an external TAD 56 Connections 57...

Page 7: ...67 Fax forwarding 67 Fax storage 68 PC fax receive 68 Changing the destination PC 69 Changing remote fax options 69 Turning off remote fax options 70 Remote retrieval 70 Setting a remote access code 70 Using your remote access code 71 Retrieving fax messages 71 Changing the fax forwarding number 72 Remote fax commands 73 10 Polling 74 Polling receive 74 Secure polling 74 Delayed polling 75 Sequent...

Page 8: ...IV Direct printing 13 Printing photos from a digital camera 92 Before using PictBridge 92 PictBridge requirements 92 Using PictBridge 92 Setting your digital camera 92 Printing images 93 DPOF printing 94 Connecting a camera as a storage device 94 Understanding the error messages 95 14 Printing data from a USB flash memory drive 96 Supported file formats 96 Creating a PRN or PostScript 3 file for d...

Page 9: ...mitations for copying 114 Trademarks 115 B Options 116 Optional paper tray 116 Installing the optional paper tray 116 Memory board 117 Installing extra memory 118 C Troubleshooting and routine maintenance 119 Troubleshooting 119 Solutions to common problems 119 Improving the print quality 126 Setting dial tone detection 137 Telephone line interference 137 Error and maintenance messages 138 Checkin...

Page 10: ...e of parts 207 D Menu and features 208 On screen programming 208 Menu table 208 Memory storage 208 Menu keys 208 How to access the menu mode 209 Menu table 210 Entering text 227 E Specifications 229 General 229 Print media 231 Fax 232 Copy 233 Scan 234 Print 235 Interfaces 236 PictBridge 236 Direct print feature 236 Computer requirements 237 Consumable items 238 Ethernet wired network 239 Ethernet...

Page 11: ...Section I General I General information 2 Loading paper and documents 11 General setup 22 Security features 28 ...

Page 12: ...cs Italicized style emphasizes an important point or refers you to a related topic Courier New Courier New font identifies the messages shown on the LCD of the machine Warning icons tell you what to do to avoid the risk of injury Electrical Hazard icons alert you to a possible electrical shock Hot Surface icons warn you not to touch machine parts that are hot Caution icons tell you about procedure...

Page 13: ...nt to Brother MFC 9840CDW from the program group and then click User s Guides in HTML format If you have not installed the software you can find the documentation by following the instructions below a Turn on your PC Insert the Brother CD ROM labelled Windows into your CD ROM drive b If the language selection screen appears click your language c If the model name screen appears click your model na...

Page 14: ...pter 4 ScanSoft PaperPort 11SE with OCR How to Guides 1 The complete ScanSoft PaperPort 11SE with OCR How to Guides can be viewed from the Help selection in the ScanSoft PaperPort 11SE with OCR application Viewing documentation Macintosh 1 a Turn on your Macintosh Insert the Brother CD ROM labelled Macintosh into your CD ROM drive b The following window will appear c Double click the Documentation...

Page 15: ...You can find the instructions as follows Software User s Guide 1 Scanning in Chapter 9 Using ControlCenter2 in Chapter 10 Network Scanning in Chapter 11 Presto PageManager User s Guide 1 The complete Presto PageManager User s Guide can be viewed from the Help selection in the Presto PageManager application ...

Page 16: ... lets you cancel the current setting OK Lets you store your settings in the machine or select an item Volume keys or Press to scroll backwards or forwards through menu selections Press to change the volume when in fax or standby mode a or b Press to scroll through the menus and options 5 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the m...

Page 17: ...e in Scan mode For details about scanning see the Software User s Guide on the CD ROM Copy Puts the machine in Copy mode 11 Fax and telephone keys Hook Lets you answer an incoming call on an external telephone Redial Pause Redials the last number called It also inserts a pause when programming quick dial numbers Search Speed Dial Lets you look up the stored number in the quick dial memory and LDAP...

Page 18: ...on page 97 Secure When using Secure Function Lock you can switch restricted users by holding down Shift as you press Secure See Secure Function Lock on page 29 You can print data saved in memory when you enter your four digit password For details about using the Secure key see the Software User s Guide on the CD ROM Job Cancel Cancels a programmed print job and clears print data in the machine s m...

Page 19: ... is off Green Yellow Red LED is on Green Yellow Red LED is blinking LED Machine Status Description Sleep Mode The power switch is off or the machine is in Sleep mode Green Warming Up The machine is warming up for printing Green Ready The machine is ready to print Yellow Receiving Data The machine is either receiving data from the computer processing data in memory or printing data Yellow Data Rema...

Page 20: ...the same service call indication after turning the machine back on please call your Brother dealer Red Cover open The front cover or back cover is open Close the cover Toner life end Replace the toner cartridge with a new one Paper error Put paper in the tray or clear the paper jam Check the LCD message Scan lock Check that the scanner lock lever is released See the Quick Setup Guide Out of memory...

Page 21: ...installed standard paper tray multi purpose tray or optional lower tray Standard paper tray 2 Since the standard paper tray is a universal type you can use any of the paper sizes one paper type and size at a time listed in the table in Paper capacity of the paper trays on page 12 The standard paper tray can hold up to 250 sheets of Letter A4 legal and folio size paper 80 gsm Paper can be loaded up...

Page 22: ...n paper and Recycled paper up to 250 80 gsm Multi purpose tray MP tray Width 69 9 to 215 9 mm 2 75 to 8 5 in Length 116 0 to 406 4 mm 4 57 to 16 0 in Plain paper Thin paper Thick paper Recycled paper Bond paper Envelope and Labels up to 50 plain paper 80 gsm up to 3 envelopes Paper Tray Tray 2 A4 Letter Legal Executive A5 B5 B6 and Folio 1 Plain paper Thin paper and Recycled paper up to 500 80 gsm...

Page 23: ...ees centigrade for a period of 0 1 seconds If you have selected a cotton bond paper paper having a rough surface such as cockle or laid finished paper or paper that is wrinkled or puckered the paper may exhibit degraded performance Types of paper to avoid 2 CAUTION Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremel...

Page 24: ...ise sealing flap The sealing flaps should be folded crisply and correctly irregularly cut or folded envelopes may cause paper jams Envelopes should have two layers of paper in the areas circled below 1 Feeding direction Note Before you print envelopes you must fan the stack to avoid paper jams and misfeeds Before you print a lot of envelopes test one to make sure that the print results are what yo...

Page 25: ...that weighs more than the paper weight specifications for the machine with edges that are not straight or consistently square with windows holes cut outs or perforations with glue on the surface as shown in the figure below with double flaps as shown in the figure below with sealing flaps that have not been folded at purchase with sealing flaps as shown in the figure below with each side folded as...

Page 26: ...e able to withstand a temperature of 392 degrees Fahrenheit 200 degrees centigrade for a period of 0 1 seconds Label sheets should not exceed the paper weight specifications described in this User s Guide Labels exceeding this specification may not feed or print properly and may cause damage to your machine Labels can be fed from the MP tray only Types of labels to avoid 2 Do not use labels that a...

Page 27: ...tray optional lower tray or multi purpose tray When printing on plain paper 60 to 105 gsm use the paper tray For printing on other types of media use the MP tray multi purpose tray When you put paper into the paper tray note the following If your application software supports paper size selection on the print menu you can select it through the software If your application software does not support...

Page 28: ...er 1 slide the paper guides to fit the paper size Make sure that the guides are firmly in the slots d Fan the stack of paper well to avoid paper feeding problems e Put the paper into the paper tray with the top edge of the paper in first and the print side face down Make sure that the paper is flat in the tray and below the maximum paper mark 1 f Push the paper tray firmly back into the machine 1 ...

Page 29: ...abels and thick paper Before loading press the corners and sides of the envelopes to make them as flat as possible a Unfold the output paper tray support flap 1 b Open the MP tray and lower it gently c Pull out the MP tray support flap 1 d Put the envelopes up to 3 or media in the MP tray with the top edge first and the print side face up 1 1 ...

Page 30: ...NOT use cardboard newspaper or fabric with the ADF Instead use the scanner glass Make sure documents written with ink are completely dry Documents to be faxed must be from 147 3 to 215 9 mm 5 8 to 8 5 inches wide and 147 3 to 356 mm 5 8 to 14 inches long and of a standard weight 80 gsm a Unfold the ADF document output support flap 1 and the ADF support flap 2 b Fan the pages well c Place your docu...

Page 31: ...cuments can be up to 215 9 mm wide to 355 6 mm long 8 5 inches wide to 14 inches long To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left centre the document face down on the scanner glass c Close the document cover CAUTION If the document is a book or is thick DO NOT slam the cover or press on it ...

Page 32: ... a or b to choose 0 Sec 30 Secs 1 Min 2 Mins 5 Mins or Off Press OK c Press Stop Exit Paper settings 3 Paper type 3 Set up the machine for the type of paper you are using This will give you the best print quality a Do one of the following To set the paper type for the MP Tray press Menu 1 2 1 To set the paper type for Tray 1 press Menu 1 2 2 To set the paper type for Tray 2 press Menu 1 2 3 if you...

Page 33: ...r Size option for the MP tray when making N in 1 copies You must choose one of the other available Paper Size selections for the MP tray A6 size is not available for the optional Tray 2 Tray use in copy mode 3 You can change the priority tray that the machine will use for printing copies When you choose Tray 1 Only MP Only or Tray 2 Only 1 the machine loads the paper only from that tray If the sel...

Page 34: ...the tray is out of paper and received faxes are in the machine s memory No Paper will appear on the LCD Insert paper in the empty tray a Press Menu 1 7 2 17 Tray Use 2 Fax a MP T1 b T1 MP Select ab or OK b Press a or b to choose Tray 1 Only Tray 2 Only MP Only MP T1 T2 1 or T1 T2 1 MP Press OK 1 Tray 2 Only or T2 appears only if the optional tray is installed c Press Stop Exit Tray use in print mo...

Page 35: ... or b to choose Off Low Med or High Press OK c Press Stop Exit Beeper volume 3 When the beeper is on the machine will beep when you press a key make a mistake or after you send or receive a fax You can choose a range of volume levels from High to Off a Press Menu 1 4 2 14 Volume 2 Beeper a Med b High Select ab or OK b Press a or b to choose Off Low Med or High Press OK c Press Stop Exit Speaker vo...

Page 36: ...r OK b Press a or b to choose On or Off Press OK c Press Stop Exit Note We DO NOT recommend Toner Save for printing Photo or Greyscale images Sleep time 3 Setting the sleep time reduces power consumption by turning off the fuser while the machine is idle You can choose how long the machine must be idle from 000 to 240 minutes before it goes into sleep mode When the machine receives a fax computer ...

Page 37: ...er Press OK c Press Stop Exit Dial Prefix 3 The dial prefix setting will automatically dial a predefined number before every fax number you dial For example If your telephone system requires a 9 to dial an outside number use this setting to automatically dial 9 for every fax you send a for New Zealand Press Menu 0 5 Press Menu 0 6 b Press a or b to choose On or Off Press OK If you chose On go to c...

Page 38: ...ord Date Time Station ID Quick Dial settings Mode Timer Paper Type Paper Size Volume Daylight Save Ecology Tray Use LCD Contrast Setting Lock Secure Function Lock Setting up the password 4 a Press Menu 1 9 1 19 Security 1 Setting Lock New Passwd XXXX Enter OK Key b Enter a four digit number for the password using numbers 0 9 l or Press OK c Re enter your password when the LCD shows Verify Press OK...

Page 39: ...ine by limiting access to the Menu settings Disabling at least one function is required to turn on Secure Function Lock for the Public user Access to restricted operations can be enabled by creating a restricted user Restricted users must select the stored name and enter a password to use the machine Make a careful note of your password If you forget it please call your Brother dealer 1 Print incl...

Page 40: ...the Public user Public users do not need to enter a password Note You must disable at least one function to turn on Secure Function Lock for Public user a Press Menu 1 9 2 19 Security 2 Function Lock a Lock OffiOn b Set Password Select ab or OK b Press a or b to select Setup User Press OK c Enter the administrator password Press OK 19 Security Setup User a Public b User01 Select ab or OK d Press a...

Page 41: ...step for Fax Rx Copy Color Copy B W and Scan Press OK h Repeat d to g for entering each additional user and password i Press Stop Exit Note You cannot use the same password as another user s password Turning Secure Function Lock on off 4 If you enter the wrong password when following the instructions below the LCD will show Wrong Password Re enter the correct password Turning Secure Function Lock ...

Page 42: ... Menu 1 1 See Mode timer on page 22 Also you can exit from an individual user by pressing the lighted Mode key a Hold down Shift as you press Secure Function Lock Change User PIN XXXX Pls enter PIN b Enter your four digit password Press OK When Copy mode is disabled a Press Copy key Access Denied PIN Pls enter PIN b Enter your four digit password Press OK When Scan mode is disabled a Press Scan ke...

Page 43: ...Section II Fax II Sending a fax 34 Receiving a fax 45 Telephone and external devices 51 Dialling and storing numbers 60 Remote fax options black white only 67 Polling 74 Printing reports 78 ...

Page 44: ...hite fax If you press Colour Start the machine starts dialling and sends a colour fax in real time Note To cancel a fax in progress press Stop Exit If the Out of Memory message appears while scanning a B W document into memory press Stop Exit to cancel or Mono Start to send the scanned pages Sending a 2 sided fax from the ADF 5 You can send a 2 sided document from the ADF To cancel a fax in progre...

Page 45: ...p to Letter or A4 Legal or Folio size You can only send single page colour faxes from the scanner glass a Make sure you are in Fax mode b Put your document face down on the scanner glass c Dial the fax number See How to dial on page 60 d Press Mono Start or Colour Start If you press Mono Start the machine starts scanning the first page Go to e If you press Colour Start the machine starts scanning ...

Page 46: ...size documents you need to set the scan glass size to Legal Folio otherwise a portion of your faxes will be missing a Make sure you are in Fax mode b Press Menu 1 0 1 10 Document Scan 1 Glass ScanSize a A4 Letter b Legal Folio Select ab or OK c Press a or b to choose Legal Folio Press OK d Press Stop Exit Cancelling a fax in progress 5 Press Stop Exit to cancel a fax in progress If the machine is ...

Page 47: ...IFAX numbers in Standard Fine or Photo resolution The Scan profile 1 of the One Touch Speed Dial or Group number you choose first will be applied to the broadcast If the fax resolution of the fax number you choose first is S Fine and you enter a stored IFAX number Select Std Fine will appear on the LCD Press Resolution and choose Standard Fine or Photo then re enter the IFAX number If you want to ...

Page 48: ...tronic cover page black white only 5 This feature will not work unless you have already programmed your Station ID See the Quick Setup Guide You can automatically send a cover page with every fax Your cover page includes your Station ID a comment and the name stored in the One Touch or Speed Dial memory By choosing Next Fax On you can also display the number of pages on the cover page You can choo...

Page 49: ...choose a comment Press OK f Enter two digits to show the number of pages you are sending Press OK For example enter 0 2 for 2 pages or 0 0 to leave the number of pages blank If you make a mistake press d or Clear Back to back up and re enter the number of pages Send a cover page for all faxes 5 You can set the machine to send a cover page whenever you send a fax a Make sure you are in Fax mode b P...

Page 50: ...ose Auto Light or Dark Press OK Note Even if you choose Light or Dark the machine will send the fax using the Auto setting if you choose Photo as the Fax Resolution Changing fax resolution 5 The quality of a fax can be improved by changing the fax resolution Resolution can be changed for the next fax or for all faxes To change the fax resolution for the next fax 5 a Make sure you are in Fax mode b...

Page 51: ...t to cancel the operation For more information see Out of memory message on page 44 Real time transmission 5 When you are sending a fax the machine will scan the documents into the memory before sending Then as soon as the telephone line is free the machine will start dialling and sending Sometimes you may want to send an important document immediately without waiting for memory transmission You c...

Page 52: ...matic redial feature does not work when using the scanner glass Overseas mode 5 If you are having difficulty sending a fax overseas due to a bad connection then turning on the overseas mode may help This is a temporary setting and will only be active for your next fax a Make sure you are in Fax mode b Load your document c Press Menu 2 2 9 22 Setup Send 9 Overseas Mode a On b Off Select ab or OK d ...

Page 53: ...OK c Press a or b to choose On or Off Press OK d Press Stop Exit Checking and cancelling waiting jobs 5 Check which jobs are still waiting in the memory to be sent If there are no jobs the LCD will show No Jobs Waiting You can cancel a fax job that is stored and waiting in the memory a Press Menu 2 6 26 Remaining Jobs a 001 12 34 BROTHER 002 15 30 BIE b 003 17 30 ABCDEFG Select ab or OK The number...

Page 54: ... you get an Out of Memory message while scanning the first page of a fax press Stop Exit to cancel the fax If you get an Out of Memory message while scanning a subsequent page you will have the option to press Mono Start to send the pages scanned so far or to press Stop Exit to cancel the operation Note If you get an Out of Memory message while faxing and you do not want to delete your stored faxe...

Page 55: ...ress Menu 0 1 b Press a or b to choose the receive mode Press OK c Press Stop Exit 01 Receive Mode a Fax Only Fax Tel b External TAD Select ab or OK The LCD will display the current receive mode Do you want to use the telephone features of your machine if available or an external telephone or external telephone answering device connected on the same line as the machine Yes Fax Only No No No Manual...

Page 56: ...nd Ring delay on page 47 Manual 6 Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring 1 feature 1 Fax Ability in New Zealand To receive a fax in Manual mode lift the handset of the external telephone When you hear fax tones short repeating beeps press Mono Start or Colour Start and then press 2 to receive a fax You can also use the Fax Detect feature t...

Page 57: ...will hear the normal telephone ring sound The number of rings is set by the ring delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T ring a fast double ring for the time you have set in the F T ring time setting If you hear the F T ring it means that you have a voice caller on the line Because the F T ring is made by the...

Page 58: ...lephones on page 58 Note You need to turn the Remote Codes setting to on to use the Fax Receive Code l51 l91 for New Zealand See Using remote codes on page 59 If you use a modem or send faxes from a computer on the same line and your machine intercepts them set fax detect to Off We do not recommend having a PC plus fax machine on the same line a Make sure you are in Fax mode b Press Menu 2 1 3 21 ...

Page 59: ...lex to On for fax receive the machine will print received faxes on both sides of paper You can use A4 Letter Legal or Folio 8 x13 size of paper for this function a Make sure you are in Fax mode b Press Menu 2 1 0 21 Setup Receive 0 Duplex a On b Off Select ab or OK c Press a or b to choose On or Off Press OK d Press Stop Exit Note When you turn Duplex on the auto reduction feature is also turned o...

Page 60: ...t the faxes put fresh paper in the tray If Memory Receive is Off 6 The machine will carry on receiving the current fax with the remaining pages being stored in memory if enough memory is available Further incoming faxes will not be stored in memory The machine will then stop automatically answering calls until fresh paper is put in the paper tray To print the last fax you received put fresh paper ...

Page 61: ...o your MFC can recognize its incoming calls Telephone Service for Australia 7 Telstra FaxStream Duet Distinctive Ringing 7 Telstra FaxStream Duet is an enhanced Public Switched Telephone Service PSTS offered by Telstra that allows you to have an additional number on one telephone line with its own distinctive ring pattern Telstra FaxStream Duet is a call handling feature that helps users distingui...

Page 62: ...ree short bursts of ring repeated at regular intervals When FaxStream Duet is On and you receive a voice call all extension and external telephones will ring with a standard ring pattern The fax machine will ring on the third ring with a standard ring pattern All external and the extension telephones will continue to ring until you or a telephone answering device can answer the voice number When F...

Page 63: ...ctive Ring is set to on a Press Menu 2 0 2 20 Miscellaneous 2 Distinctive a On b Off Select ab or OK b Press a or b to select On c Press OK d Press Stop Exit Distinctive Ring is now set to on Turning off Distinctive Ring 7 a Press Menu 2 0 2 20 Miscellaneous 2 Distinctive a On b Off Select ab or OK b Press a or b to select Off Press OK c Press Stop Exit Note If you turn off Distinctive Ring the ma...

Page 64: ...mber will have a ring pattern of long silence long etc When FaxAbility is On you will not hear the first ring of all incoming calls on the fax machine Extension telephones will ring as usual If the fax machine recognizes the ring pattern all ringing will stop and the fax machine will answer and automatically receive the fax message Otherwise you will hear the extension telephones and the fax machi...

Page 65: ...tries 7 Distinctive Ringing For Singapore and Hong Kong 7 This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies which allows you to have several telephone numbers on one telephone line Each telephone number has its own Distinctive Ringing pattern so you will know which telephone number is ringing This is one way you can have a separate tel...

Page 66: ...ual receive mode You will need to set the Receive Mode again See Choosing the receive mode on page 45 Connecting an external TAD 7 You can connect an external Telephone Answering Device TAD to the same line as your machine When the TAD answers a call your machine will listen for the CNG fax calling tones sent by a sending fax machine If it hears them it will take over the call and receive the fax ...

Page 67: ...ar fax tones over a loud voice You may try leaving out this pause but if your machine has trouble receiving faxes then you should re record the OGM to include it Multi Line connections PABX 7 Most offices use a central telephone system Brother recommends that all our Fax MFC machines be connected to a discreet dedicated line Although a particular PABX may appear to work with a particular model of ...

Page 68: ...til the machine s LCD shows Receiving and then hang up Note You can also use the Fax Detect feature to make your machine automatically take the call See Fax Detect on page 48 For Fax Tel mode only 7 When the machine is in Fax Tel mode it will use the F T Ring Time pseudo double ringing to alert you to pick up a voice call Lift the external telephone s handset and then press Hook to answer If you r...

Page 69: ...e F T ring off by pressing 51 91 for New Zealand make sure you press this between the rings Turning on the remote codes 7 You need to turn the Remote Codes setting to on to use the Fax Receive Code and Telephone Answer Code a Make sure you are in Fax mode b Press Menu 2 1 4 21 Setup Receive 4 Remote Codes a On b Off Select ab or OK c Press a or b to choose On Press OK d If you don t want to change...

Page 70: ...g one touch dial numbers on page 62 To dial One Touch numbers 21 to 40 hold down Shift as you press the One Touch key Speed dialling 8 Hold down Shift as you press Search Speed Dial and enter the three digit Speed Dial number See Storing speed dial numbers on page 63 Note If the LCD shows Not Registered when you enter a One Touch or a Speed Dial number it means that a number is not stored there Di...

Page 71: ... you are looking for If the LCD shows No Contact Found when you enter the first letter of the name it means that a name for the letter is not stored LDAP Search 8 If the machine is connected to your LDAP server you can search for information such as fax numbers and E mail addresses from your server For details about how to set up LDAP see the Network User s Guide on the CD ROM Fax redial 8 If you ...

Page 72: ...Redial Pause to insert a 3 5 second pause between numbers You can press Redial Pause as many times as needed to increase the length of the pause Storing one touch dial numbers 8 Your machine has 20 One Touch keys where you can store 40 fax telephone numbers and E mail address for automatic dialling To access numbers 21 to 40 hold down Shift as you press the One Touch key a Press Menu 2 3 1 23 Set ...

Page 73: ...storing One Touch numbers press Stop Exit Note When you do a broadcast and you have saved a scan profile along with the number or E mail address the scan profile of the One Touch Speed Dial or Group number you choose first will be applied to the broadcast Storing speed dial numbers 8 You can store your frequently used numbers as Speed Dial numbers so that when you dial you will only have to press ...

Page 74: ...ore another Speed Dial number go to b To finish storing Speed Dial numbers press Stop Exit Note When you do a broadcast and you have saved a scan profile along with the number or E mail address the scan profile of the One Touch Speed Dial or Group number you chose first will be applied to the broadcast Changing one touch and speed dial numbers 8 If you try to store a One Touch or Speed Dial number...

Page 75: ...al pad to enter a group number 01 to 20 Press OK d Press a or b to select Fax IFAX or E Mail Press OK e To add One Touch or Speed Dial numbers follow the instructions below For One Touch numbers press the One Touch keys one after the other For Speed Dial numbers hold down Shift as you press Search Speed Dial and then enter the three digit Speed Dial location The LCD will display your chosen One To...

Page 76: ...ier For example you might have stored 555 on Speed Dial 003 and 7000 on Speed Dial 002 You can use them both to dial 555 7000 if you press the following keys Hold down Shift as you press Search Speed Dial 003 Hold down Shift as you press Search Speed Dial 002 and Mono Start or Colour Start Numbers can be added manually by entering them on the dial pad Hold down Shift as you press Search Speed Dial...

Page 77: ... key or a Speed Dial location the faxes will be forward to several fax numbers You can also enter an E mail address if your machine has been configured for the Internet Fax feature For details about Internet Fax see the Network User s Guide on the CD ROM For more information about Fax Forward to E mail see the Brother Solutions Center at http solutions brother com d Press a or b to choose On or Of...

Page 78: ...eceived faxes to your PC You can then use your PC to view and store these faxes If your PC is off when faxes are received your MFC will store them in memory until your PC is turned on again and PC Fax Receive is enabled If you choose Backup Print On the MFC will also print the fax For PC fax receive to work you must be connected to a PC that has the MFL Pro Suite software installed See PC FAX rece...

Page 79: ... remote fax options 9 If received faxes are left in your machine s memory when you change the remote fax option to Off the LCD will ask you one of the following message 25 Remote Fax Opt Erase All Doc a 1 Yes b 2 No Select ab or OK or 25 Remote Fax Opt Print All Fax a 1 Yes b 2 No Select ab or OK If you press 1 faxes in the memory will be erased or printed before the setting changes If a backup co...

Page 80: ...tions on page 69 c Press Stop Exit Remote retrieval 9 The remote retrieval feature lets you retrieve your stored fax messages when you are not at the machine You can call your machine from any touch tone telephone or fax machine then use the Remote Access Code to retrieve your messages Setting a remote access code9 The remote access code lets you access the remote retrieval features when you are a...

Page 81: ... retrieval features Dial the fax number as normal and let the machine ring After 2 minutes you will hear a long beep to tell you to enter the remote access code You then have 30 seconds to enter the code This function may not available in some countries e g Australia Retrieving fax messages 9 a Dial your number from a telephone or another fax machine using touch tone b When your machine answers du...

Page 82: ...emote access code 3 digits followed by l during a period of silence If you hear one long beep you have messages c When you hear two short beeps use the dial pad to press 9 5 4 d Wait for a long beep and then use the dial pad to enter the new number of the remote fax machine where you want your fax messages forwarded followed by up to 20 digits e Press 9 0 to reset the machine when you have finishe...

Page 83: ...arding number You can register your fax forwarding number by entering 4 See Changing the fax forwarding number on page 72 Once you have registered the number fax forwarding will work 4 Fax forwarding number 6 Fax storage 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages See Retrieving fax messages on page 71 3 Erase faxes from the memory...

Page 84: ...ct ab or OK c Press a or b to choose Standard Press OK d Enter the fax number you are polling Press Mono Start or Colour Start Secure polling 10 Secure Polling lets you restrict who can get the documents you set up to be polled Secure Polling only works with Brother fax machines If you want to get a fax from a secured Brother machine you have to enter the secure code a Make sure you are in Fax mod...

Page 85: ...x machines in one operation a Make sure you are in Fax mode b Press Menu 2 1 8 21 Setup Receive 8 Polling RX a Standard b Secure Select ab or OK c Press a or b to choose Standard Secure or Timer Press OK d Choose one of the options below If you choose Standard go to e If you choose Secure enter a four digit number press OK go to e Note If you did not enter the correct Secure Code you will receive ...

Page 86: ...you the following messages 22 Setup Send Next a 1 Yes b 2 No Select ab or OK f Press Mono Start g If you are using the scanner glass the LCD will prompt you to choose one of the option below Flatbed Fax Next Page a 1 Yes b 2 No Send Select ab or OK Press 1 to send another page Go to h Press 2 or Mono Start to send the document h Place the next page on the scanner glass press OK Repeat g and h for ...

Page 87: ... if you don t want to enter more settings when the LCD asks you the following messages 22 Setup Send Next a 1 Yes b 2 No Select ab or OK g Press Mono Start h If you are using the scanner glass the LCD will prompt you to choose one of the option below Flatbed Fax Next Page a 1 Yes b 2 No Send Select ab or OK Press 1 to send another page Go to i Press 2 or Mono Start to send the document i Place the...

Page 88: ... set the machine to print a fax journal activity report at specific intervals every 50 faxes 6 12 or 24 hours 2 or 7 days The default setting is Every 50 Faxes this means that your machine will print the journal when the machine has stored 50 jobs If you set the interval to Off you can still print the report by following the steps on the next page a Press Menu 2 4 2 24 Report Setting 2 Journal Per...

Page 89: ...ts a list of information about your last 200 incoming and outgoing faxes TX transmit RX receive 5 User Settings Print a list of your current settings 6 Network Config Lists your network settings 7 Order Form You can print an accessories order form to fill out and send to your Brother dealer How to print a report 11 a Press Menu 6 6 Print Reports 1 XMIT Verify 2 Help List 3 Tel Index List Select ab...

Page 90: ...Chapter 11 80 ...

Page 91: ...Section III Copy III Making copies 82 ...

Page 92: ...re you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press Mono Start or Colour Start Note To sort your copies see Sorting copies using the ADF on page 87 If the LCD shows Please Wait and the machine stops copying while you are making multiple copies please wait for 30 to 40 seconds until the machine finishes the colour registration and cleaning ...

Page 93: ...ng photographs To temporarily change the quality setting follow the steps below a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press Contrast Quality Press a or b to choose Quality Press OK e Press d or c to choose Auto Text or Photo Press OK f Press Mono Start or Colour Start To change the default setting follow the steps below a ...

Page 94: ...g the N in 1 copy feature This allows you to copy two or four pages onto one page which lets you save paper Important 12 Please make sure the paper size is set to Letter A4 Legal or Folio P means Portrait and L means Landscape You cannot use the Enlarge Reduce setting with the N in 1 feature a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up t...

Page 95: ... the direction shown below 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L Duplex 2 sided copying 12 If you want to use the 2 sided i 2 sided or 2 sided i 1 sided copy feature load your document in the ADF If you get an Out of Memory message while you are making duplex copies try installing extra memory See Out of memory message on page 89 Duplex copy long edge 12 1 sided i 2 sided Portrait Landscape 2 sided ...

Page 96: ...ct ab or OK Press OK e Press Mono Start or Colour Start to scan the document Note Duplex copy using a 2 sided legal size document is not available Advanced Duplex copy short edge 12 Advanced 2 sided i 1 sided Portrait Landscape Advanced 1 sided i 2 sided Portrait Landscape a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press Duplex...

Page 97: ... Sort e Press Mono Start or Colour Start Adjusting brightness contrast and colour 12 Brightness 12 Adjust the copy brightness to make copies darker or lighter To temporarily change the copy brightness setting follow the steps below a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press a or b to choose Bright Quality Auto Enlg Red 10...

Page 98: ...r decrease the contrast Press OK f Press Mono Start or Colour Start To change the default setting follow the steps below a Press Menu 3 3 33 Contrast nnonn Select d c OK b Press d or c to increase or decrease the contrast Press OK c Press Stop Exit Colour adjust 12 You can change the default setting for colour saturation To change the default setting follow the steps below a Press Menu 3 4 34 Colo...

Page 99: ...while you are making copies the LCD message will guide you through the next step If you get an Out of Memory message while scanning a subsequent page you will have the option to press Mono Start or Colour Start to copy the pages scanned so far or to press Stop Exit to cancel the operation To make extra memory available you can do the following Print the faxes that are in the memory See Printing a ...

Page 100: ...Chapter 12 90 ...

Page 101: ...Section IV Direct printing IV Printing photos from a digital camera 92 Printing data from a USB flash memory drive 96 ...

Page 102: ...u want to connect to the machine Using PictBridge 13 Setting your digital camera 13 Make sure your camera is in PictBridge mode The following PictBridge settings may be available from the LCD of your PictBridge compatible camera Copies Quality Paper size Date print File name print Layout Note The names and availability of each setting depends on the specification of your camera You can also set th...

Page 103: ...etailed information on changing PictBridge settings Printing images 13 a Make sure that your camera is turned off Connect your camera to the USB direct interface 1 on the front of the machine using a suitable USB cable b Turn on the camera Make sure your camera is in PictBridge mode When the machine has recognized the camera the LCD shows the following message depending on which mode the machine i...

Page 104: ...ital camera If your digital camera supports DPOF printing you will be able to choose on the digital camera display the images and number of copies you want to print The following DPOF settings are available 1 in 1 printing Copies Connecting a camera as a storage device 13 Even if your camera is not in PictBridge mode or does not support PictBridge you can connect your camera as a normal storage de...

Page 105: ...ntify and troubleshoot any problems Out of Memory This message will appear if you are working with files that are too large for the machine s memory Unusable Device This message will appear if you connect an incompatible or broken device to the USB direct interface To clear the error unplug the device from the USB direct interface For more detailed solutions see Error and maintenance messages on p...

Page 106: ...red files are not supported Creating a PRN or PostScript 3 file for direct printing 14 Note The screens in this section may vary depending on your application and operating system a From the menu bar of an application click File then Print b Choose Brother MFC 9840CDW Printer 1 and check the Print to file box 2 Click Print c Choose the folder you want to save the file to and enter the file name if...

Page 107: ...Start or Colour Start to print the data File names containing more than 8 characters will appear on the LCD as the first 6 characters of the file name followed by a tilde mark and a number For example HOLIDAY2007 JPG would appear as HOLIDA 1 JPG Only the following characters can be displayed on the LCD A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0 1 2 3 4 5 6 7 8 9 _ d Do one of the follow...

Page 108: ... paper tray setting You can change the default settings for direct print by using the control panel when the machine is not in the direct print mode Press Menu 5 to enter the USB Direct I F menu See Menu table on page 208 Understanding the error messages 14 Once you are familiar with the types of errors that can occur while you are using the USB direct interface you can easily identify and trouble...

Page 109: ...Section V Software V Software and network features 100 ...

Page 110: ... For Windows 15 Note If you have not installed the software see Viewing documentation Windows on page 3 a From the Start menu point to Brother MFC 9840CDW from the programs group then click User s Guides in HTML format b Click on the manual you want SOFTWARE USER S GUIDE NETWORK USER S GUIDE or USER S GUIDE from the top menu c Click the heading you would like to view from the list at the left of t...

Page 111: ...Section VI Appendixes VI Safety and legal 102 Options 116 Troubleshooting and routine maintenance 119 Menu and features 208 Specifications 229 Glossary 243 ...

Page 112: ... machine DO NOT constitute a trip hazard Avoid placing your machine on the carpet DO NOT place the machine near heaters air conditioners water chemicals or refrigerators DO NOT expose the machine to direct sunlight excessive heat moisture or dust DO NOT connect your machine to electrical sockets controlled by wall switches or automatic timers or to the same circuit as large appliances that might d...

Page 113: ...elephone wall socket in a wet location If any cables become damaged disconnect your machine and contact your Brother dealer DO NOT place any objects on the machine or obstruct the air vents This product should be connected to an adjacent grounded AC power source within the range indicated on the rating label DO NOT connect it to a DC power source If you are not sure contact a qualified electrician...

Page 114: ... To prevent injuries be careful not to put your hands on the edge of the machine under the document cover as shown in the illustration To prevent injuries DO NOT put your fingers in the area shown in the illustration DO NOT use a vacuum cleaner to clean up scattered toner Doing this might cause the toner dust to ignite inside the vacuum cleaner potentially starting a fire Please carefully clean th...

Page 115: ...f moving your machine use the handholds provided First making sure to disconnect any cables To prevent injuries when moving or lifting this machine make sure to use at least two people DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine Doing this may cause a fire or electrical shock Refer to Routine maintenance on page 156 for how to clean the machin...

Page 116: ...cal socket to shut off the power completely LAN connection A CAUTION DO NOT connect this product to a LAN connection that is subject to over voltages Radio interference A This product complies with EN55022 CISPR Publication 22 Class B When connecting the machine to a computer ensure that you use the following interface cables A USB cable which must not exceed 2 0 metres in length ...

Page 117: ...t may fall causing serious damage to the product 7 Slots and openings in the casing at the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface This product should never be placed n...

Page 118: ... from the wall outlet and refer servicing to Authorised Service Personnel under the following conditions When the power cord is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions I...

Page 119: ... dial the area code digit or the 0 prefix 8 This equipment shall not be set to make automatic calls to the Telecom 111 Emergency Service 9 This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers 10 Not all telephones will respond to incoming ringing when connected to the extension socket 11 The answer delay setting of this equipment shal...

Page 120: ...ing conditions If the power cord is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Incorrect adjustment of other controls may result in damage and will often require extensive ...

Page 121: ... connection to ground Incorrectly wired extension cords are a major cause of fatalities The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power consult a qualified electrician IMPORTANT NOTICE A Under power failure conditions this telephone m...

Page 122: ... wire grounding type plug or a 3 wire grounding type plug Only for Singapore Malaysia Hong Kong and India a plug having two or three pins This plug will only fit into only a grounding type power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete outlet DO NOT defeat the purpose of the grounding type plug 10 DO NOT ...

Page 123: ...o normal operation If the product has been dropped or the casing has been damaged If the product exhibits a distinct change in performance indicating a need for service 17 To protect your product against power surges we recommend the use of a power protection device Surge Protector WARNING For protection against the risk of electrical shock always disconnect all cables from the wall outlet before ...

Page 124: ... not be copied Money Bonds or other certificates of debt Certificates of Deposit Armed Forces Service or Draft papers Passports Postage Stamps cancelled or uncancelled Immigration Papers Welfare documents Cheques or Drafts drawn by Governmental Agencies Identification Documents badges or insignias Licences and Certificates of Title to motor vehicles Copyrighted works cannot be copied Sections of a...

Page 125: ...o PaperPort and ScanSoft are trademarks or registered trademarks of Nuance Communications Inc or its affiliates in the United States and or other countries Presto PageManager is a registered trademark of NewSoft Technology Corporation PictBridge is a trademark BROADCOM SecureEasySetup and the SecureEasySetup logo are trademarks or registered trademarks of Broadcom Corporation in the United States ...

Page 126: ...le to lift the machine Be careful not to pinch your fingers when you set the machine down a Turn off the power switch Unplug the telephone line cord and interface cable and then unplug the power cord from the AC electrical socket b Using two people lift the machine carefully and place it onto the optional lower tray unit so that the alignment pins of the lower tray unit are inserted into the guide...

Page 127: ...tion you have installed click Add and then click Apply For Macintosh users The printer driver is already configured for use with the lower paper tray No additional steps are required Memory board B This machine has 128 MB of standard memory and one slot for optional memory expansion You can expand the memory up to 640 MB by installing 144 pin small outline dual in line memory modules SO DIMMs When...

Page 128: ...ard surface e Hold the DIMM by the edges and align the notches in the DIMM with the protrusions in the slot Insert the DIMM diagonally 1 then tilt it toward the interface board until it clicks into place 2 f Put the DIMM covers 2 and 1 back on g Plug the machine s power cord back into the electrical socket first and then connect the interface cable h Plug in the telephone line cord Turn on the mac...

Page 129: ...uality on page 126 Vertical black lines when receiving One of the corona wires for printing may be dirty Clean the four corona wires See Cleaning the corona wires on page 162 The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine If the problem continues call Brother or your dealer for service Receive...

Page 130: ...s when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip See Cleaning the scanner on page 157 Handling incoming calls Difficulties Suggestions The machine Hears a voice as a CNG Tone If Fax Detect is set to on your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine cal...

Page 131: ...ge 181 Check the interface cable connection on both the machine and your computer See the Quick Setup Guide Check that the correct printer driver has been installed and chosen Check to see if the LCD is showing an error message See Error and maintenance messages on page 138 Check that the machine is online For Windows Vista Click the Start button Control Panel Hardware and Sound and then Printers ...

Page 132: ...oose the Brother TWAIN driver Network scanning does not work See Network difficulties on page 123 Software difficulties Difficulties Suggestions Cannot install software or print Run the Repair MFL Pro Suite program on the CD ROM This program will repair and reinstall the software Cannot perform 2 in 1 or 4 in 1 printing Check that the paper size setting in the application and in the printer driver...

Page 133: ...e using or the print media may be too thick or have a rough surface See Acceptable paper and other media on page 11 and Basic tab in the Software User s Guide on the CD ROM Printouts are too light If this problem occurs when making copies or printing received faxes turn Toner Save mode to off in the machine menu settings See Toner save on page 26 Set Toner Save mode to off in the Advanced tab in t...

Page 134: ...ce Enter 54925 4 In Internal Port number for this service Enter 54925 5 Make sure UDP is selected 6 Click OK e Click the Add button f To add port 54926 for network PC Fax enter the information below 1 In Description of service Enter any description for example Brother PC Fax 2 In Name or IP address for example 192 168 0 12 of the computer hosting this service on your network Enter Localhost 3 In E...

Page 135: ...ormation below 1 In Name Enter any description for example Brother PC Fax 2 In Port number Enter 54926 3 Make sure UDP is selected Then click OK i Make sure that the new setting is added and is checked and then click Apply j If you still have trouble with your network connection such as network scanning or printing check File and Printer Sharing box in the Exceptions tab and then click Apply Your ...

Page 136: ...paper Make sure that the front cover is closed properly Shake the toner cartridges gently Clean the laser scanner windows with a soft cloth See Cleaning the laser scanner windows on page 158 Turn off Toner Save See Toner save on page 26 White streaks or bands down the page Shake the toner cartridges gently Clean the laser scanner windows with a soft cloth See Cleaning the laser scanner windows on ...

Page 137: ...roperly See Replacing a toner cartridge on page 176 One of the toner cartridges may be damaged Identify the missing colour and put in a new toner cartridge for the colour with the white line See Replacing a toner cartridge on page 176 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 181 Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ ...

Page 138: ...toner cartridge for the colour causing the problem See Replacing a toner cartridge on page 176 Clean the corona wires of the drum unit for the colour causing the problem See Cleaning the corona wires on page 162 If the print quality has not improved put in a new drum unit See Replacing the drum unit on page 181 Page skewed Make sure the paper or other print media is loaded properly in the paper tr...

Page 139: ...nit is installed properly See Replacing the belt unit on page 188 Perform the calibration by using the control panel Press Menu 4 6 a Press OK to select Calibrate b Press 1 to select Yes For more information see Software User s Guide on the CD ROM Adjust the colour by using the custom setting in the printer driver Colours the machine can print and colours you see on a monitor are different The mac...

Page 140: ...d turn the drum unit over then make sure that four drum unit gears are in the home position The home position of each drum can be identified by matching the number on the drum unit gear to the same number on the side of the drum unit as shown in the illustration The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 181 Put in a new belt unit See Replacing the belt...

Page 141: ... the paper type and quality See Acceptable paper and other media on page 11 Make sure that the back cover is closed properly Make sure that paper is loaded properly Make sure that you choose the correct media type in the printer driver or in the machine s Paper Type menu setting See Acceptable paper and other media on page 11 and Basic tab in the Software User s Guide on the CD ROM Turn over the s...

Page 142: ...If the problem continues call your Brother dealer Poor fixing when printed on thick paper Choose Thick paper mode in the printer driver or in the machine s Paper Type menu setting See Paper type on page 22 and Basic tab in the Software User s Guide on the CD ROM Make sure that you use paper that meets our specifications See Acceptable paper and other media on page 11 Examples of poor print quality...

Page 143: ...high humidity will cause paper to curl If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Follow these steps a Open the back cover b Push the grey lever to the right as shown below c Close the back cover and re send the print job Note When you ...

Page 144: ...n the right hand side to the envelope position as shown in the illustration below c Close the back cover and re send the print job Note When you have finished printing open the back cover and reset the two grey levers back to the original position Examples of poor print quality Recommendation ABCDEFG EFGHIJKLMN ...

Page 145: ...ation below c Close the back cover d Choose Plain Paper mode in the printer driver and re send the print job e If the problem is not solved after printing a few pages choose Thin Paper mode in the printer driver and re send the print job Note When you have finished printing open the back cover and reset the two grey levers back to the original position Use thicker paper than you are now using Exam...

Page 146: ...itive drum Take all the toner cartridges out of the drum unit and turn the drum unit over Wipe the toner on the edge of drum unit with a dry lint free soft cloth as shown in the illustration Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 012345...

Page 147: ... interference C If you are having difficulty sending or receiving a fax due to possible interference on the telephone line you can reduce the fax speed to minimise errors a Press Menu 2 0 1 20 Miscellaneous 1 Compatibility a High b Normal Select ab or OK b Press a or b to choose Basic for VoIP or Normal or High Basic for VoIP cuts the modem speed to 9600 bps and turns the error correction mode ECM...

Page 148: ...t unit on page 188 Put in a new waste toner box See Replacing the waste toner box on page 193 If the problem continues call your Brother dealer Cartridge Error Put the Black K Toner Cartridge back in 1 1 The toner cartridge colour with the problem is shown in the message The toner cartridge is not installed properly Pull out the drum unit take out the toner cartridge that is indicated on the LCD a...

Page 149: ...ality caused a communication error Try sending the fax again or try connecting the machine to another telephone line If the problem continues call the telephone company and ask them to check your telephone line Connection Fail You tried to poll a fax machine that is not in Polled Waiting mode Check the other fax machine s polling setup Cooling Down Wait for a while The temperature of the drum unit...

Page 150: ...mory on page 144 The fuser unit is too hot Init Unable XX XX Error Code The machine has a mechanical problem Turn off the machine s power switch and then turn it on again If the error message continues leave the machine for several minutes and then try to print copy or scan again The machine can be turned off for up to 60 hours without losing faxes stored in the memory See Checking if the machine ...

Page 151: ...tion in progress Do one of the following Press Mono Start or Colour Start to send or copy the scanned pages Press Stop Exit and wait until the other operations in progress finish and then try again Clear the data from the memory See Out of memory message on page 44 or page 89 Print operation in process Do one of the following Reduce print resolution See Advanced tab in the Software User s Guide on...

Page 152: ... again If the error message continues leave the machine for several minutes before you try it again The machine can be turned off for up to 60 hours without losing faxes stored in the memory See Checking if the machine has faxes in its memory on page 144 Document is too long for duplex scanning Press Stop Exit Use a suitable size of paper for duplex scanning See Scan on page 234 Scanner Locked The...

Page 153: ...s There are too many files stored on the USB flash memory drive Reduce the number of files stored on the USB flash memory drive Unusable Device An incompatible or broken device has been connected to the USB direct interface Remove the device from the USB direct interface Turn off the machine s power switch wait a few seconds and turn it on again Waste Toner Full It is time to replace the waste ton...

Page 154: ...u cannot enter fax transfer mode a Follow a and b in Checking if the machine has faxes in its memory on page 144 b Enter the fax number to which faxes will be sent c Press Mono Start or Colour Start Transferring faxes to your PCC You can move the faxes from your machine s memory to your PC a If you have followed a and b in Checking if the machine has faxes in its memory on page 144 press Stop Exit...

Page 155: ...cument is jammed follow the steps below Document is jammed in the top of the ADF unit C The document may get jammed if it is not inserted or fed properly or if it is too long Follow the steps below to clear a document jam a Take out any paper from the ADF that is not jammed b Open the ADF cover c Pull the jammed document out to the left d Close the ADF cover e Press Stop Exit Document is jammed un...

Page 156: ...hot When you open the front or back cover of the machine DO NOT touch the shaded parts shown in the illustration Note The LCD names for the paper trays are as follows Standard paper tray Tray 1 Optional lower tray Tray 2 Multi purpose tray MP Tray Paper is jammed in the MP tray C If the LCD shows Jam MP Tray follow these steps Jam MP Tray a Remove the paper from the MP tray b Remove any jammed pap...

Page 157: ...per in the MP tray make sure that the paper stays under the maximum paper height guides on both sides of the tray Paper is jammed in Paper Tray 1 or Tray 2 C If the LCD shows Jam Tray 1 or Jam Tray 2 follow these steps Jam Tray 1 Jam Tray 2 a Pull the paper tray completely out of the machine For Jam Tray 1 For Jam Tray 2 ...

Page 158: ...to fit the paper size Make sure that the guides are firmly in the slots d Put the paper tray firmly back in the machine Paper is jammed inside the machine C If the LCD shows Jam Inside follow these steps Jam Inside a Pull the paper tray completely out of the machine b Use both hands to slowly pull out the jammed paper c Press the front cover release button and then open the front cover ...

Page 159: ...the drum unit Lift the drum unit up and then pull it out until it stops e Release the grey lock lever 1 that is on the left side of the machine Lift the front of the drum unit up and pull the drum unit completely out of the machine using the green handles on the drum unit 1 ...

Page 160: ...rface protected by a piece of disposable paper or cloth in case of toner scatter or spillage To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration f The jammed paper may be pulled out with the toner cartridge and drum unit assembly or this may release the paper so you can pull it out of the paper tray opening ...

Page 161: ...lows 1 Make sure that the grey lock lever 1 is in the up position and put the drum unit in the machine Push down the grey lock lever 1 Note When you put the drum unit in the machine match the green guides 1 of the drum unit handle to the green arrows 2 on both sides of the machine 1 1 2 1 2 1 ...

Page 162: ...s h Close the front cover of the machine i Put the paper tray firmly back in the machine Paper is jammed at the back of the machine C If the LCD shows Jam Rear follow these steps Jam Rear a Press the cover release lever to open the front cover ...

Page 163: ...l down the two green levers one on the left hand side and one on the right hand side as shown in the illustration below and then fold down the fuser cover 1 HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot When you open the front or back cover of the machine DO NOT touch the shaded parts shown in the illustration 1 ...

Page 164: ...aper out of the fuser unit f Close the fuser cover 1 and lift the two green levers at the left and right hand sides g Close the back cover h Put the drum unit and toner cartridge assembly back in the machine i Close the front cover of the machine 1 ...

Page 165: ...is not caught inside the machine check underneath the paper tray Note DO NOT put the paper tray back in at this point c If the paper is not caught in the paper tray open the back cover d Push the grey lever on the left hand side 1 to the right HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot When you open the front or back cover of the machi...

Page 166: ... water at once Cleaning the outside of the machine C CAUTION Use neutral detergents Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine DO NOT use cleaning materials that contain ammonia DO NOT use isopropyl alcohol to remove dirt from the control panel It may crack the panel DO NOT use flammable substances any type of spray to clean the inside ...

Page 167: ...side of the paper tray with a dry lint free cloth to remove dust f Re load the paper and put the paper tray firmly back in the machine g Plug the machine s power cord back into the AC electrical socket first and reconnect all cables and telephone line cord Turn on the machine s power switch Cleaning the scanner C a Turn off the machine s power switch Unplug the telephone line cord first and then u...

Page 168: ...er tip over the glass strip to see if you can feel anything on it If you feel dirt or debris clean the glass strip again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning Cleaning the laser scanner windows C CAUTION DO NOT use isopropyl alcohol to clean the laser scanner windows DO NOT touch the laser scanner windows ...

Page 169: ...1 that is on the left side of the machine Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot When you open the front cover of the machine DO NOT touch the shaded parts shown in the illustration 1 ...

Page 170: ...We recommend that you place the drum unit on a flat surface protected by a piece of disposable paper or cloth in case of toner scatter or spillage To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration e Wipe the scanner windows 1 with a dry lint free cloth 1 ...

Page 171: ...lows 1 Make sure that the grey lock lever 1 is in the up position and put the drum unit in the machine Push down the grey lock lever 1 Note When you put the drum unit in the machine match the green guides 1 of the drum unit handle to the green arrows 2 on both sides of the machine 1 1 2 1 2 1 ...

Page 172: ... all cables and telephone line cord Turn on the machine s power switch Cleaning the corona wires C If you have print quality problems clean the corona wires as follows a Turn off the machine s power switch Unplug the telephone line cord first and then unplug the power cord from the electrical socket b Press the front cover release button and then open the front cover ...

Page 173: ...mmend that you place the toner cartridges on a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner DO NOT put a toner cartridges into a fire It could explode resulting in injuries Handle the toner cartridges carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To avoid print quality problems D...

Page 174: ...for Black K 2 Corona wire cover for Yellow Y 3 Corona wire cover for Magenta M 4 Corona wire cover for Cyan C f Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times CAUTION Be sure to return the tab to the home position b 1 If you do not printed pages may have a vertical stripe Do not touch the drum surface g Close the corona...

Page 175: ... the drum unit and make sure that you fold down the toner cartridge handle A once the toner cartridge is in place Repeat this for all the toner cartridges 1 C Cyan 2 M Magenta 3 Y Yellow 4 K Black j Push the drum unit in until it stops k Close the front cover of the machine l Plug the machine s power cord back into the AC electrical socket first and reconnect all cables and telephone line cord Tur...

Page 176: ...ear Back press d until DRUM CLEANING is displayed on the LCD f Press Mono Start or Colour Start The paper will feed into the machine to start the drum cleaning ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefg...

Page 177: ...his problem still remains repeat steps c to h several times If the problem still remains after repeating step c to h several times go to step j j Turn off the machine s power switch Unplug the telephone line cord first and then unplug the power cord from the electrical socket k Press the front cover release button and then open the front cover l Hold the green handle of the drum unit Lift the drum...

Page 178: ...oner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once m Release the grey lock lever 1 that is on the left side of the machine Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit CAUTION Make sure that you use the drum unit handles when carrying it DO NOT hold the side...

Page 179: ...um unit CAUTION To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Handle the toner cartridges carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations ...

Page 180: ...the drum and the find the exact position of the repeating mark q Turn the drum unit gear on the drum that matches that mark for example for a cyan mark turn the drum for cyan You should see the mark eventually on the surface of the drum 1 r When you have found the mark on the drum that matches the print sample wipe the surface of the drum gently with a cotton swab until the dust or paper powder on...

Page 181: ...at the number on each of the four drum unit gears matches the corresponding number on the side of the drum unit t Holding the toner cartridges by their coloured handles insert them one by one back into the drum unit as shown Make sure that you match the toner cartridge colour to the same colour label on the drum unit and make sure that you fold down the toner cartridge handle A once the toner cart...

Page 182: ... the grey lock lever 1 is in the up position and put the drum unit in the machine Push down the grey lock lever 1 Note When you put the drum unit in the machine match the green guides 1 of the drum unit handle to the green arrows 2 on both sides of the machine 1 1 2 1 2 1 ...

Page 183: ... maintenance 173 C 2 Push the drum unit in until it stops v Close the front cover of the machine w Plug the machine s power cord back into the AC electrical socket first and reconnect all cables Turn on the machine s power switch ...

Page 184: ... depending on the print jobs and paper you use 3 At 5 print coverage for CMYK each A4 or Letter size The actual number of printed pages will vary depending on the print jobs and paper you use LCD messages Consumable item to replace Approximate life How to replace Order No Toner Life End Replace Black K Toner Cartridge 1 Toner cartridges standard 2 500 pages Black 2 1 500 pages Cyan Magenta Yellow ...

Page 185: ...ced The projected life for toner cartridges and a waste toner box is based on an average 5 coverage of the printable area using any colour toner cartridge Frequency of replacement will vary depending on the complexity of printed pages percentage of coverage and type of media used LCD messages Consumable item to replace Approximate life 1 How to replace Order No Change Parts Drum Drum unit 17 000 p...

Page 186: ...ge C When the following message appears on the LCD you need to replace the toner cartridge The second line of the LCD indicates which colour you need to replace Toner Life End Replace Black K Discard the used toner cartridge according to local regulations keeping it separate from domestic waste You can also check our ecology website www brothergreen co uk for recycling information Be sure to seal ...

Page 187: ...ch Press the front cover release button and then open the front cover b Hold the green handle of the drum unit Lift the drum unit up and then pull it out until it stops c Hold the handle of the toner cartridge and pull it out of the drum unit Repeat this for all the toner cartridges ...

Page 188: ...other specifications are used Brother does not therefore recommend the use of cartridges other than genuine Brother cartridges with this machine or the refilling of empty cartridges with toner from other sources If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridges other than genuine Brother products due to the incompatibility or lac...

Page 189: ...hine d Clean the corona wires as follows 1 Push to release the latches of the white corona wire cover 1 and then open the cover 2 Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times CAUTION Be sure to return the tab to the home position b 1 If you do not printed pages may have a vertical stripe 3 Close the corona wire cover ...

Page 190: ...g Holding the toner cartridges by their coloured handles insert them one by one back into the drum unit as shown Make sure that you match the toner cartridge colour to the same colour label on the drum unit and make sure that you fold down the toner cartridge handle A once the toner cartridge is in place Repeat this for all the toner cartridges 1 C Cyan 2 M Magenta 3 Y Yellow 4 K Black 1 2 3 4 ...

Page 191: ...uy a new one Even if the LCD shows Change Parts Drum you may be able to continue printing without having to replace the drum unit for a while However if there is a noticeable deterioration in the output print quality even before Change Parts Drum appears then the drum unit should be replaced You should clean the machine when you replace the drum unit See Cleaning the laser scanner windows on page ...

Page 192: ...have no control over the many factors that determine the actual drum life we cannot guarantee a minimum number of pages that will be printed by your drum Replacing the drum unit C CAUTION Wait to unpack a new drum unit until immediately before installing it Put the old drum unit into the plastic bag HOT SURFACE After you have just used the machine some internal parts of the machine will be extreme...

Page 193: ... it stops CAUTION We recommend that you place the drum unit and toner cartridges separately on a clean flat surface with a piece of disposable paper underneath them in case you accidentally spill or scatter toner Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once ...

Page 194: ...ding to local regulations keeping it separate from domestic waste Be sure to seal up the drum unit tightly so that toner powder does not spill out of the unit If you have questions call your local waste disposal office CAUTION To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Make sure that you use the drum unit handles when carrying it ...

Page 195: ...oid print quality problems DO NOT touch the shaded roller parts shown in the illustrations d Using their coloured handles to lift them out remove all four toner cartridges from the drum unit e Unpack the new drum unit and remove the protective cover 2 1 ...

Page 196: ... on the drum unit and make sure that you fold down the toner cartridge handle A once the toner cartridge is in place Repeat this for all the toner cartridges 1 C Cyan 2 M Magenta 3 Y Yellow 4 K Black g Put the drum unit back in the machine as follows 1 Make sure that the grey lock lever 1 is in the up position and put the drum unit in the machine Push down the grey lock lever 1 A 1 2 3 4 1 1 ...

Page 197: ... of the drum unit handle to the green arrows 2 on both sides of the machine 2 Push the drum unit in until it stops h Close the front cover of the machine When you replace the drum unit with a new one you need to reset the drum unit counter by completing the following steps i Turn on the machine s power switch 2 1 2 1 ...

Page 198: ...arts Belt Unit message C When the belt unit runs out the following message appears on the LCD When you see this message you must replace the belt unit Change Parts Belt Unit CAUTION DO NOT touch the surface of the belt unit If you touch it it could degrade print quality Damage caused by improper handling of the belt unit may void your warranty Replacing the belt unit C a Turn off the machine s pow...

Page 199: ...f the drum unit Lift the drum unit up and then pull it out until it stops c Release the grey lock lever 1 that is on the left side of the machine Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit 1 ...

Page 200: ...r or spillage To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Hold the green parts of the belt unit with both hands and lift the belt unit up then pull it out CAUTION We recommend that you place the belt unit on a flat surface protected by a piece of disposable paper or cloth in case of toner scatter or spillage e Unpack the new belt...

Page 201: ...ark on the belt unit to the g mark on the machine Push down on the green area of the belt unit to lock it in place g Put the drum unit back in the machine as follows 1 Make sure that the grey lock lever 1 is in the up position and put the drum unit in the machine Push down the grey lock lever 1 1 1 ...

Page 202: ...dle to the green arrows 2 on both sides of the machine 2 Push the drum unit in until it stops h Close the front cover of the machine When you replace the belt unit with a new one you need to reset the belt unit counter by completing the following steps i Turn on the machine s power switch 2 1 2 1 ...

Page 203: ... vary depending on the print jobs and paper you use Change Parts Waste Toner Box Waste Toner Box Full message C When the waste toner box is full the following message appears on the LCD and the machine will stop printing When you see this message you must replace the toner box Waste Toner Full WARNING DO NOT reuse the waste toner box Replacing the waste toner box C WARNING DO NOT put the waste ton...

Page 204: ...the drum unit up and then pull it out until it stops c Release the grey lock lever 1 that is on the left side of the machine Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit 1 ...

Page 205: ...catter or spillage If toner scatters on your hands or clothes wipe or wash it off with cold water at once To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Hold the green parts of the belt unit with both hands and lift the belt unit up then pull it out CAUTION We recommend that you place the belt unit on a clean flat surface with a pie...

Page 206: ... it separate from domestic waste If you have questions call your local waste disposal office f Unpack the new waste toner box and put the new one in the machine using the green handle g Put the belt unit back in the machine Match the h mark on the belt unit to the g mark on the machine Push down on the green area of the belt unit to lock it in place ...

Page 207: ...lows 1 Make sure that the grey lock lever 1 is in the up position and put the drum unit in the machine Push down the grey lock lever 1 Note When you put the drum unit in the machine match the green guides 1 of the drum unit handle to the green arrows 2 on both sides of the machine 1 1 2 1 2 1 ...

Page 208: ...ly prepare your machine for transport WARNING Once your machine has been set up and used we do not recommend that it be moved or shipped unless absolutely necessary Colour laser printers are complex printing devices Moving the machine or shipping it without properly removing the installed supplies can result in SEVERE damage to the machine As a result your machine may not operate properly afterwar...

Page 209: ... for locking the drum unit and the belt unit 4 pieces 5 A piece of paper Letter or A4 to protect the belt unit supplied by the user 6 Joints for attaching cartons pieces Repacking the machine C a Turn off the machine s power switch Unplug the telephone line cord first and then unplug the power cord from the AC power outlet b Push the Scanner Lock Lever down to lock the scanner This lever is locate...

Page 210: ...ps e Release the grey lock lever 1 that is on the left side of the machine Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit CAUTION Hold the handles of the drum unit when you carry it DO NOT hold the sides of the drum unit 1 ...

Page 211: ...ner cartridges on a clean flat surface with a piece of disposable paper underneath it in case of you accidentally spill or scatter toner g Attach the original orange protective cover to each of the toner cartridges Place each of the toner cartridges into the plastic bag that the cartridge originally came in h Hold the green parts of the belt unit with both hands and lift the belt unit up then pull...

Page 212: ...lt unit back in the machine Match the h mark on the belt unit to the g mark on the machine Push down on the green area of the belt unit to lock it in place k Insert the original orange packing material for locking the belt unit as shown in the illustration l Put a piece of paper letter or A4 on the belt unit to prevent damage to the belt unit ...

Page 213: ...lows 1 Make sure that the grey lock lever 1 is in the up position and put the drum unit in the machine Push down the grey lock lever 1 Note When you put the drum unit in the machine match the green guides 1 of the drum unit handle to the green arrows 2 on both sides of the machine 1 1 2 1 2 1 ...

Page 214: ... points toward it Put the styrofoam piece marked REAR into the lower carton so that the arrow cutout 4 points away from it p Using two people place the machine into the plastic bag and then into the lower carton matching the FRONT piece to the front of the machine as shown in the illustration in Step o q As shown in the illustration fit the two foam pieces marked FRONT 4 to the cardboard piece mar...

Page 215: ...holes 2 of the upper carton to the joint holes 3 of the lower carton t Put the two styrofoam pieces for the toner cartridges on the top of the machine Match the right side of the machine to the RIGHT mark on one of the styrofoam pieces and the left side of the machine to the LEFT mark on the other styrofoam piece Put the toner cartridges in the styrofoam u Put the carton tray 1 on the top Match th...

Page 216: ...rs for copies printed pages reports and lists faxes or a summary total a Press Menu 8 2 The LCD shows number of pages for Total Fax List and Copy 82 Page Counter a Total XXXXXX Fax List XXXXXX b Copy XXXXXX Select ab or OK b Press a or b to choose to see number of pages for Print 82 Page Counter a Fax List XXXXXX Copy XXXXXX b Print XXXXXX Select ab or OK c Press a or b to choose the option for wh...

Page 217: ... b to choose 1 Drum 2 Belt Unit 3 PF kit MP 4 PF kit 1 5 PF kit 2 1 6 Fuser or 7 Laser Press OK 83 Parts Life 1 Drum Remaining 100 1 PF kit 2 appears only when the optional LT 100CL tray is installed c Press Stop Exit Note The life check of a part will be accurate only if that part s life counter was reset when the new part was installed It will not be accurate if that part s life counter was rese...

Page 218: ...menu numbers to program your machine For example to set Beeper volume to Low a Press Menu 1 4 2 b Press a or b to choose Low c Press OK Memory storage D Your menu settings are stored permanently and in the event of a power failure will not be lost Temporary settings for example Contrast Overseas Mode will be lost Your machine can store the date and time for approximately 60 hours Menu keys D Menu ...

Page 219: ... menu Press 8 for Machine Info menu Press 9 for Service menu 1 Press 0 for Initial Setup 1 This will appear only when the LCD shows an error message You can also scroll through each menu level by pressing a or b for the direction you want c Press OK The LCD will then show the next menu level d Press a or b to scroll to your next menu selection e Press OK When you have finished setting an option th...

Page 220: ...om individual user to public user when using Secure Function Lock 22 32 2 Paper Type 1 MP Tray Thin Plain Thick Thicker Recycled Paper Sets the type of paper in the MP tray 22 2 Tray 1 Thin Plain Recycled Paper Sets the type of paper in the paper tray 22 3 Tray 2 This menu only appears if you have the optional tray 2 Thin Plain Recycled Paper Sets the type of paper in the optional paper tray 2 22 ...

Page 221: ...e of the paper in the optional paper tray 2 23 4 Volume 1 Ring Off Low Med High Adjusts the ring volume 25 2 Beeper Off Low Med High Adjusts the volume level of the beeper 25 3 Speaker Off Low Med High Adjusts the speaker volume 25 5 Daylight Save On Off Changes for Daylight Savings Time automatically 26 6 Ecology 1 Toner Save On Off Increases the page yield of the toner cartridge 26 2 Sleep Time ...

Page 222: ...s only if you installed the optional paper tray Selects the tray that will be used for PC print 24 8 LCD Contrast nnnno nnnon nnonn nonnn onnnn Adjusts the contrast of the LCD 27 9 Security 1 Setting Lock Stops unauthorized users from changing the machine s current setting 28 2 Function Lock You can restrict selected machine operation for up 25 individual users and all other non authorized Public ...

Page 223: ... calls at an extension or external telephone and use codes to turn the machine on or off You can personalize these codes 59 5 Auto Reduction On Off Cuts the size of incoming faxes 49 6 Memory Receive On Off Automatically stores any incoming faxes in its memory if it runs out of paper 50 7 Print Density nnnno nnnon nnonn nonnn onnnn Makes printouts darker or lighter 48 8 Polling RX Standard Secure ...

Page 224: ...ard Secure Sets up your machine with a document to be retrieved by another fax machine 76 7 Coverpg Setup B W only Next Fax On Next Fax Off On Off Print Sample Automatically sends a cover page you have programmed 38 8 Coverpage Note B W only Sets up your own comments for the fax cover page 38 9 Overseas Mode On Off If you are having difficulty sending faxes overseas set this to on 42 3 Set Quick D...

Page 225: ...ou chose Fax Forward or PC Fax Receive you can turn on the safety feature Backup Print 2 Remote Access l Sets your own code for Remote Retrieval 70 3 Print Document Prints incoming faxes stored in the memory 50 6 Remaining Jobs You can check which jobs are in the memory and lets you cancel scheduled jobs 43 0 Miscellaneous 1 Compatibility High Normal Basic for VoIP Adjusts the equalization for tra...

Page 226: ...n choose the Copy resolution for your type of document 83 2 Brightness nnnno nnnon nnonn nonnn onnnn Adjusts the brightness for copies 87 3 Contrast nnnno nnnon nnonn nonnn onnnn Adjusts the contrast for copies 88 4 Color Adjust 1 Red nnnno nnnon nnonn nonnn onnnn Adjusts the red colour for copies 88 2 Green nnnno nnnon nnonn nonnn onnnn Adjusts the green colour for copies 3 Blue nnnno nnnon nnonn...

Page 227: ...r the document colour or B W 5 Reset Printer 1 Reset Returns the PCL setting to the default settings 2 Exit 6 Calibration Calibrate Reset Adjusts the colour density or returns the colour calibration to the factory setting 7 Auto Regist 1 Registration 1 Start Adjust the print position of each colour automatically 2 Exit 2 Frequency Low Medium High Off Set the interval time you want to carry out the...

Page 228: ...he USB flash memory drive 97 4 Orientation Portrait Landscape Sets the page orientation when printing directly from the USB flash memory drive 97 5 Collate On Off Enables or disables the page collation when printing directly from the USB flash memory drive 97 6 Print Quality Normal Fine Sets the print quality option when printing directly from the USB flash memory drive 97 7 PDF Option Document Do...

Page 229: ...using PictBridge 92 2 Orientation Letter A4 B5 A5 B6 A6 Then you will choose Portrait Landscape Sets the page orientation when printing data from a camera using PictBridge If you choose the paper size Letter A4 or B5 Portrait will be chosen If you choose A5 B6 or A6 Landscape will be chosen 92 3 Date Time On Off Prints the date and time the photo is being taken on the photo 92 4 File Name On Off P...

Page 230: ...ist 1 Numeric Lists name and numbers stored in the One Touch and Speed Dial memory in numerical or alphabetical order 79 2 Alphabetic 4 Fax Journal Lists information about your last 200 incoming and outgoing faxes TX means Transmit RX means Receive 79 5 User Settings Lists your settings 79 6 Network Config Lists your Network settings 79 7 Order Form You can print an accessories order form to fill ...

Page 231: ...configuration mode 7 WINS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary WINS server 8 DNS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary DNS server 9 APIPA On Off Automatically allocates the IP address from the link local address range 0 IPv6 On Off Enable or Disable the I...

Page 232: ...on mode 7 WINS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary WINS server 8 DNS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary DNS server 9 APIPA On Off Automatically allocates the IP address from the link local address range 0 IPv6 On Off Enable or Disable the IPv6 protoco...

Page 233: ...ireless LAN manually 3 Setup IFAX 1 Setup Internet 1 Mail Address Enter the mail address Up to 60 characters 2 SMTP Server Name Up to 64 characters IP Address 000 255 000 255 000 255 000 255 Enter the SMTP server address 3 SMTP Port 00001 65535 Enter the POP3 port number 4 Auth for SMTP None SMTP AUTH POP bef SMTP Selects the Security method for E mail notification 5 POP3 Server Name Up to 64 char...

Page 234: ...l Error Mail On Off Deletes error mails automatically 5 Notification On MDN Off Receives notification messages 3 Setup Mail TX 1 Sender Subject Displays the subject that is attached to the Internet Fax data 2 Size Limit On Off Limits the size of E mail documents 3 Notification On Off Sends notification messages 4 Setup Relay 1 Rly Broadcast On Off Relays a document to another fax machine 2 Relay D...

Page 235: ... dpi Color 300 dpi Color 600 dpi B W 200 dpi B W 200x100 dpi Ifyou chose color option PDF JPEG Chooses the file format to send the scanned data via FTP If you chose B W option PDF TIFF 6 Fax to Server On Off You can store a prefix suffix address in the machine and can send a document from a fax server system 7 Time Zone UTCXXX XX Sets the time zone for your country 0 Factory Reset 1 Reset 1 Yes 2 ...

Page 236: ... s life counter Appears when you replace the machine part PF kit 2 appears only when the optional LT 100CL tray is installed 182 188 0 Initial Setup 1 Receive Mode Fax Only Fax Tel External TAD Manual Chooses the receive mode that best suits your needs 45 2 Date Time Puts the date and time on the LCD and in headings of faxes you send See Quick Setup Guide 3 Station ID Fax Tel Name Sets your name a...

Page 237: ...ce between numbers To enter a space in a name press c twice between characters Making corrections If you entered a letter incorrectly and want to change it press d to move the cursor to the incorrect character and then press Clear Back Repeating letters To enter a character on the same key as the previous character press c to move the cursor right before pressing the key again Press Key one time t...

Page 238: ...r c to move the cursor to the symbol or character you want Press OK to choose it The symbols and characters below will appear depending on your menu selection 1 m is not available for I Fax settings Press l for space l m 1 Press for _ Press 0 for Ä Ë Ö Ü À Ç È É 0 ...

Page 239: ...30 C Humidity 50 70 Paper Tray 250 Sheets 80 gsm Paper Tray 2 option 500 Sheets 80 gsm Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning LCD liquid crystal display 22 characters 5 lines Power Source 220 240V 50 60Hz Power Consumption Peak Average 1200 W Copying Average 515 W Sleep Average 38 W Standby Average 100 W Dimensions Weight Without Drum Toner Unit 33 ...

Page 240: ...ng LWAd 6 9 Bell Standby LWAd 4 4 Bell Sound pressure Operating Copying LpAm 54 5 dBA Standby LpAm 30 dBA Temperature Operating 10 to 32 5 C Storage 5 to 35 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation ...

Page 241: ...bels Paper Size Width 69 9 to 215 9 mm 2 75 to 8 5 in Length 116 to 406 4 mm 4 57 to 16 in Paper Weight 60 to 163 gsm Maximum paper tray capacity Up to 50 sheets of 80 gsm plain paper Up to 3 envelopes Paper Tray 2 option Paper Type Plain paper Thin paper or Recycled paper Paper Size Letter A4 B5 A5 B6 Executive Legal and Folio Paper Weight 60 to 105 gsm Maximum paper tray capacity Up to 500 sheet...

Page 242: ... to 210 0 mm 5 8 to 8 3 inches ADF Height 147 3 to 297 0 mm 5 8 to 11 7 inches Scanning Width Max 208 mm Printing Width Max 208 mm Grey Scale 256 levels Polling Types Polling Receive Type Standard Secure Timer Sequential Polling Transmit Type Standard Secure Contrast Control Automatic Light Dark manual setting Resolution Horizontal 8 dot mm Vertical Standard 3 85 line mm Black 7 7 line mm Colour F...

Page 243: ... Document Size ADF Width 148 to 215 9 mm 5 8 to 8 5 in ADF Height 148 to 355 6 mm 5 8 to 14 in Scanner Glass Width Max 215 9 mm 8 5 in Scanner Glass Height Max 355 6 mm 14 in Copy Width Max 210 mm 8 26 in 2 Sided Duplex Document Size ADF Width ADF Height 147 3 to 215 9 mm 5 8 to 8 5 inches 147 3 to 297 0 mm 5 8 to 11 7 inches Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 ...

Page 244: ...Mac OS X 10 2 4 or greater WIA Compliant Yes Windows XP Windows Vista Colour Depth 24 bit colour Resolution Up to 19200 19200 dpi interpolated 1 Up to 1200 2400 dpi optical 2 Up to 1200 x 600 dpi optical 3 Single Sided Document Size ADF Width 148 0 to 215 9 mm 5 8 to 8 5 in ADF Height 148 0 to 355 6 mm 5 8 to 14 in Scanner Glass Width Max 215 9 mm 8 5 in Scanner Glass Height Max 355 6 mm 14 in Sca...

Page 245: ...y via network BR Script PPD file for Windows 2000 Professional XP XP Professional x 64 Edition Windows Vista Macintosh Printer Driver for Mac OS X 10 2 4 or greater BR Script PPD file for Mac OS X 10 2 4 or greater Resolution 600 600 dpi 2400 dpi 2400 600 dpi Print Speed Up to 20 pages minute A4 size Black 1 2 Up to 20 pages minute A4 size Colour 1 2 Duplex Printing Up to 7 sides minute 3 5 pages ...

Page 246: ...hernet UTP cable category 5 or greater Wireless LAN Your machine supports IEEE 802 11b g wireless communication with your wireless LAN using Infrastructure mode or a wireless Peer to Peer connection in Ad hoc mode Compatibility Supports the Camera Imaging Products Association PictBridge standard CIPA DC 001 Visit http www cipa jp pictbridge for more information Interface USB direct interface Compa...

Page 247: ...Scanning USB Ethernet Wireless 802 11 b g Intel Pentium or equivalent 64 MB 256 MB 150 MB 310 MB Windows XP Home 4 Windows XP Professional 4 128 MB Windows XP Professional x64 Edition 1 AMD Opteron AMD Athlon 64 Intel Xeon with Intel EM64T Intel Pentium 4 with Intel EM64T or equivalent 256 MB 512 MB Windows Vista 1 Intel Pentium 4 or equivalent 64 bit supported CPU 512 MB 1 GB 500 MB 500 MB Window...

Page 248: ...e warranty may not cover any damage arising from the use of non genuine Brother consumables Toner Cartridge Life Standard Toner Cartridges TN 150BK Black Approx 2 500 pages 1 TN 150C TN 150M TN 150Y Cyan Magenta Yellow Approx 1 500 pages 1 High Yield Toner Cartridges TN 155BK Black Approx 5 000 pages 1 TN 155C TN 155M TN 155Y Cyan Magenta Yellow Approx 4 000 pages 1 Drum Unit Life Expectancy DR 15...

Page 249: ... client and server SMTP client APOP LLTD responder Raw Port PC scanner FTP client LDAP POP3 IPv6 TCP IP Turned off as default NDP RA DNS mDNS LPR LPD Custom Raw Port Port9100 IPP IPPS FTP server SSL TLS POP before SMTP SMTP AUTH Telnet SNMPv1 HTTP HTTPS server TFTP client and server SMTP client APOP LLTD responder Raw Port PC scanner LDAP POP3 Network type Ethernet 10 100 BASE TX Auto Negotiation ...

Page 250: ...FTP client and server SMTP client APOP LLTD responder Raw Port PC scanner FTP client LDAP POP3 TCP IP for IPv6 Turned off as default NDP RA DNS mDNS LPR LPD Custom Raw Port Port9100 IPP IPPS FTP server SSL TLS POP before SMTP SMTP AUTH Telnet SNMPv1 HTTP HTTPS server TFTP client and server SMTP client APOP LLTD responder Raw Port PC scanner LDAP POP3 Network type IEEE 802 11 b g Wireless LAN Manag...

Page 251: ...ight Extensible Authentication Protocol has been developed by Cisco Systems Inc and enables the Brother wireless product to associate with access points using CKIP and CMIC encryptions Encryption methods E Encryption is used to secure the data that is sent over the wireless network The Brother machine supports the following encryption methods WEP By using WEP Wired Equivalent Privacy the data is t...

Page 252: ... data e g 71f2234ab56cd709e5412aa2ba WPA PSK WPA2 PSK and TKIP AES Uses a Pre Shared Key PSK that is 8 or more characters in length up to a maximum of 63 characters LEAP Users User ID and Password User ID less than 64 characters in length Password less than 32 characters in length Wi Fi Alliance certification E This wireless Ethernet multi function print server is a Wi Fi certified IEEE 802 11b 80...

Page 253: ...ars the machine s memory CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling Coding method Method of coding the information contained in the document All fax machines must use a minimum standard of Modified Huffman MH Your machine is capable of greater compression methods Modified Read MR Modified Modified...

Page 254: ... telephone Fax Storage You can store faxes in the memory Fax tones The signals sent by sending and receiving fax machines while communicating information Fax Tel You can receive faxes and telephone calls Do not use this mode if you are using a telephone answering device TAD Fine resolution Fine resolution is 203 196 dpi It is used for small print and graphs Greyscale The shades of grey available f...

Page 255: ... listing of names and numbers stored in One Touch and Speed Dial memory in numerical order Real Time Transmission When memory is full you can send faxes in real time Remaining jobs You can check which programmed fax jobs are waiting in the memory and cancel the jobs individually Remote Access Code Your own four digit code l that allows you to call and access your machine from a remote location Rem...

Page 256: ... dialling on the telephone line used for Touch Tone telephones Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine User Settings List A printed report that shows the current settings of the machine Xmit Report Transmission Verification Report A listing for each transmission that shows its date time and number ...

Page 257: ...ter2 for Macintosh See Software User s Guide on the CD ROM ControlCenter3 for Windows See Software User s Guide on the CD ROM Copy brightness 87 colour saturation 88 contrast 82 duplex 7 85 86 Enlarge Reduce key 83 enter copy mode 82 keys 7 83 multiple 82 N in 1 page layout 7 84 out of memory 89 quality 83 single 82 sort ADF only 7 87 temporary settings 83 tray selection 7 89 using ADF 20 82 85 87...

Page 258: ...mber 67 Fax storage 68 printing from memory 50 turning off 70 turning on 68 Fax stand alone receiving 45 at end of conversation 46 easy receive 48 fax forwarding 67 73 fax receive stamp 49 FaxStream Duet 51 52 from extension telephone 58 59 polling receive 74 reducing to fit on paper 49 retrieving from a remote site 71 73 ring delay setting 47 sequential polling 75 telephone line interference 137 ...

Page 259: ...45 transmission 44 Memory adding DIMM option 117 installing 118 storage 208 Menu Table 208 210 using menu keys 208 Mode timer 22 Mode entering copy 82 fax 34 41 scan 7 Multi line connections PABX 57 N N in 1 page layout 7 84 Network faxing See Software User s Guide on the CD ROM printing See Network User s Guide on the CD ROM scanning See Software User s Guide on the CD ROM O One touch changing 64...

Page 260: ...asting 65 one touch dial changing 64 custom scan profile 62 setting up 62 using 60 search 61 speed dial changing 64 custom scan profile 62 63 setting up 63 using 60 R Redial Pause key 62 Reducing copies 83 incoming faxes 49 Remote retrieval 70 access code 70 71 commands 73 getting your faxes 71 Remote setup See Software User s Guide on the CD ROM Replacing belt unit 188 drum unit 181 182 toner car...

Page 261: ...lephone line connections 57 difficulties 119 multi line PABX 57 Telstra FaxStream Duet 51 Temporary copy settings 83 Text entering 227 Tone or pulse 66 Toner cartridge replacing 176 Toner save 26 Tray selection 89 Tray select key 7 Tray use setting copy 23 fax 24 print 24 Troubleshooting 119 document jam 145 if you are having difficulty copy quality 121 incoming calls 120 network 123 paper handlin...

Page 262: ...thorised Warranty Centre AWC Support For technical support for your Brother Product other than what you can resolve through the User s Guide please visit our website or our solutions website for FAQs Troubleshooting Drivers Software or contact the Product Support Centre for any technical or customer care support enquiry Product Support Centre Australia Brother International Aust Pty Ltd Phone 02 8...

Page 263: ...This machine is approved for use in the country of purchase only local Brother companies or their dealers will only support machines purchsed in their own countries ...

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Brother MFC-9840CDW, User Manual

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