Brother MFC 7820N - Network Monochrome Laser Multifunction Center User Manual Download Page 13

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Troubleshooting and routine maintenance

Troubleshooting.................................................................................................11-1

Error messages ...........................................................................................11-1

Checking if the machine has faxes in its memory ...................................11-5
Forwarding faxes to another fax machine ...............................................11-5
Transferring faxes to your PC..................................................................11-5

Document jams............................................................................................11-6

Document is jammed in the top of the ADF unit ......................................11-6
Document is jammed inside the ADF unit ...............................................11-6

Paper jams ..................................................................................................11-7

Paper is jammed inside the machine.......................................................11-7
Paper is jammed at the back of the machine ..........................................11-8
Paper is jammed inside the drum unit and toner cartridge assembly....11-10

If you are having difficulty with your machine ............................................11-11
Improving the print quality .........................................................................11-16
Cleaning the drum unit ..............................................................................11-17
Compatibility ..............................................................................................11-20

Packing and shipping the machine ..................................................................11-20
Routine maintenance.......................................................................................11-21

Cleaning the outside of the machine .........................................................11-21

Clean the outside of the machine as follows: ........................................11-21

Machine Information ........................................................................................11-30

Checking the Serial Numbers....................................................................11-30
Checking the Page Counters.....................................................................11-30
Checking the Drum Life .............................................................................11-30

Appendix A

Telephone Service for Australia.......................................................................... A-1

Telstra

FaxStream

Duet

(Distinctive Ringing) ......................................... A-1

What is the Advantage of using Telstra

Work? ......................................... A-2

Set the Distinctive Ringing to ON ............................................................. A-2

Caller ID (Caller IDentification) ..................................................................... A-2

Advantages of Caller ID............................................................................ A-2

How Does the Caller ID Work?..................................................................... A-2

The Caller ID Appears on the Display When Your Telephone Rings ....... A-3

The Caller ID is Stored in Your Machine Memory ........................................ A-3
Viewing Caller ID List ................................................................................... A-3

Printing Caller ID List................................................................................ A-3

Telephone Service for New Zealand .................................................................. A-4

FaxAbility ...................................................................................................... A-4

How Will the Fax Machine Treat All Other Numbers?.............................. A-4
What is the Advantage of Using the FaxAbility Function?........................ A-4
How Does FaxAbility Work? ..................................................................... A-4

Summary of Contents for MFC 7820N - Network Monochrome Laser Multifunction Center

Page 1: ...USER S GUIDE MFC 7420 MFC 7820N Version A ...

Page 2: ...er s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt and may support an insur...

Page 3: ...d Publication Notice Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall no...

Page 4: ...ent possible personal injury Electrical Hazard icons alert you to a possible electrical shock Hot Surface icons warn you not to touch machine parts that are hot Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects Improper Setup icons alerts you to devices and operations that are not compatible with the machine Notes tell you how you shoul...

Page 5: ... careful not to put your hands on the edge of the machine under the document cover or scanner cover To prevent injuries be careful not to put your fingers in the area shown in the illustrations Do not use a vacuum cleaner to clean up scattered toner Doing this might cause the toner dust to ignite inside the vacuum cleaner potentially starting a fire Please carefully clean the toner dust with a dry...

Page 6: ...easily accessible In case of an emergency you must disconnect the power cord from the electrical socket to shut off the power completely WARNING IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to people including the following 1 Do not use this product near water for example ne...

Page 7: ...he name up to 15 characters or leave it blank Press Menu Set 5 Press Stop Exit Storing Speed Dial numbers 1 Press Menu Set 2 3 2 2 Using the dial pad enter a three digit Speed Dial location number 001 200 Press Menu Set 3 Enter the number up to 20 digits Press Menu Set 4 Enter the name up to 15 characters or leave it blank Press Menu Set 5 Press Stop Exit Dialling operations One Touch Dialling Spe...

Page 8: ...the memory 5 Press Start Making copies Single copy 1 Press Copy to illuminate it in green 2 Load your document 3 Press Start Sorting copies using the ADF 1 Press Copy to illuminate it in green 2 Load your document 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Stack Sort Press Menu Set 5 Press or to select Sort Press Menu Set 6 Press Start ...

Page 9: ...elopes 1 12 To load paper or other media in the manual feed slot 1 12 About fax machines 1 13 Fax tones and handshake 1 13 ECM Error Correction Mode 1 14 Multi Line connections PABX 1 14 2 Getting started Initial setup 2 1 Setting the Date and Time 2 1 Setting Tone and Pulse dialling mode not available in New Zealand 2 1 Setting the Station ID 2 2 General Setup 2 3 Setting the Mode Timer 2 3 Setti...

Page 10: ...3 3 Automatic transmission 3 4 Manual transmission with an external telephone only 3 4 Out of Memory message 3 4 Basic sending operations 3 5 Sending faxes using multiple settings 3 5 Contrast 3 5 Fax Resolution 3 6 Dual Access 3 6 Real Time Transmission 3 7 Broadcasting 3 7 Checking job status 3 8 Cancelling a fax in progress 3 8 Cancelling a scheduled job 3 8 Advanced sending operations 3 9 Comp...

Page 11: ...etup for Polling Receive Timer 4 6 Sequential Polling 4 7 5 Quick Dial numbers and dialling options Storing numbers for easy dialling 5 1 Storing One Touch numbers 5 1 Storing Speed Dial numbers 5 2 Changing One Touch Speed Dial numbers 5 2 Setting up Groups for Broadcasting 5 3 Dialling options 5 4 Access codes and credit card numbers 5 4 Pause 5 4 Tone or Pulse not available in New Zealand 5 4 6...

Page 12: ...7 Changing the default copy settings 8 8 Quality 8 8 Adjusting contrast 8 8 Out of Memory message 8 8 Legal limitations 8 9 9 Software and Network Features 9 1 10 Important information IEC 60825 1 Specification 10 1 Laser Diode 10 1 Disconnect device 10 1 LAN connection MFC 7820N only 10 1 International ENERGY STAR Compliance Statement 10 1 Radio interference 10 1 Important Information for Austral...

Page 13: ...ss 11 22 Cleaning the laser scanner window 11 23 Cleaning the corona wire 11 24 Replacing the toner cartridge TN 2025 11 25 How to replace the toner cartridge 11 25 Replacing the drum unit DR 2025 11 28 Machine Information 11 30 Checking the Serial Numbers 11 30 Checking the Page Counters 11 30 Checking the Drum Life 11 30 A Appendix A Telephone Service for Australia A 1 Telstra FaxStream Duet Dis...

Page 14: ...ax Tel mode only A 8 Using a cordless external handset A 9 Changing the remote codes A 9 Connecting an external device to your machine A 10 Connecting an external telephone A 10 Connecting an external telephone answering device TAD A 10 Sequence A 10 Connections A 11 Recording outgoing message OGM on an external TAD A 11 Custom features on your phone line A 11 B Appendix B On screen programming B ...

Page 15: ...xiii Network LAN MFC 7820N only S 9 Optional External Wireless Print Scan Server NC 2200w S 9 Optional External Print Server NC 2100p S 10 I Index I 1 R Remote Retrieval Access card R 1 ...

Page 16: ...opic Courier Courier type face identifies the messages on the LCD of the machine Warnings tell you what to do to prevent possible personal injury Electrical Hazard icons alert you to a possible electrical shock Hot Surface icons warn you not to touch machine parts that are hot Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects Improper S...

Page 17: ... place the machine near heaters air conditioners water chemicals or refrigerators Do not expose the machine to direct sunlight excessive heat moisture or dust Do not connect your machine to an electrical socket controlled by wall switches or automatic timers Disruption of power can wipe out information in the machine s memory Do not connect your machine to an electrical socket on the same circuit ...

Page 18: ...2 If the model name screen appears click your model name 3 If the language screen appears click your language The CD ROM main menu will appear Note If this window does not appear use Windows Explorer to run the setup exe program from the root directory of the Brother CD ROM 4 Click Documentation 5 Click the documentation you want to read Quick Setup Guide Setup and Software Installation Instructio...

Page 19: ...s Guide 2 or 3 manuals User s Guide for stand alone operations Software User s Guide and Network User s Guide MFC 7820N only How to find Scanning instructions There are several ways you can scan documents You can find the instructions as follows Software User s Guide Scanning from a Macintosh in Chapter 7 For Mac OS 9 1 9 2 Mac OS X 10 2 4 or greater Using ControlCenter2 0 For Mac OS X 10 2 4 or g...

Page 20: ...l handset in F T pseudo ringing Resolution Sets the resolution when you send a fax 4 Mode keys Fax Lets you access Fax mode Scan Lets you access Scan mode Copy Lets you access Copy mode 5 Navigation keys Menu Set The same key is used for Menu and Set operations Lets you access the Menu to program and store your settings in the machine In standby mode you can press these keys to adjust the ring vol...

Page 21: ...or exits from the menu 9 Reports Print the Transmission Verification Report Help List Quick Dial List Fax Journal User Settings Order Form and Network Configuration MFC 7820N only Liquid Crystal Display LCD Displays messages on the screen to help you set up and use your machine A Copy keys Temporary settings Enlarge Reduce Lets you reduce or enlarge copies depending upon the ratio you select Optio...

Page 22: ...cuments to be faxed must be from 147 3 to 215 9 mm wide and 147 3 to 356 mm long 1 Fan the pages well Make sure you put the documents face up top edge first in the ADF until you feel them touch the feed roller 2 Adjust the paper guides to fit the width of your documents 3 Unfold the ADF document output support flap CAUTION DO NOT use paper that is curled wrinkled folded ripped stapled paper clippe...

Page 23: ...5 9 mm wide and 297 mm long Note To use the scanner glass the ADF must be empty 1 Lift the document cover 2 Using the document guidelines on the left centre the document face down on the scanner glass 3 Close the document cover Place documents Face Down on the scanner glass CAUTION If the document is a book or is thick do not slam the cover or press on it ...

Page 24: ...mum printing use a recommended type of paper especially for plain paper and transparencies For more information on paper specifications call your nearest authorized sales representative or the place where you purchased your machine Use labels or transparencies that are designed for use in laser printers If you are using special paper and the machine has problems feeding from the paper tray try aga...

Page 25: ... or irregularly shaped paper Paper size Paper types No of sheets Paper Tray A4 Letter Legal Executive A5 A6 B5 and B6 Plain paper Recycled paper up to 250 80 gsm Transparency up to 10 Manual feed slot Width 69 9 215 9 mm Length 116 406 4 mm Plain paper Recycled paper Bond paper Envelope Labels and Transparency 1 4 mm or longer 4 mm or longer DO NOT USE ENVELOPES To prevent possible damage to the f...

Page 26: ...k of the paper tray 3 Fan the stack of paper well to avoid paper jams and mis feeds 4 Put paper in the paper tray 5 Put the paper tray firmly back in the machine and unfold the output paper tray support flap before you use the machine Note When you put paper in the paper tray please remember the following Check that the paper is flat in the tray and below the maximum paper mark and that the paper ...

Page 27: ...eding put one envelope in the paper tray at a time To load paper or other media in the manual feed slot You can load envelopes and special print media one at a time into this slot Use the manual feed slot to print or copy on labels envelopes or thicker paper 1 Slide the paper guides to fit the paper size 2 Using both hands put one sheet of paper in the manual feed slot until you feel the front edg...

Page 28: ...seconds after dialling During that time the sending machine must begin the handshake or connection with the receiving machine Each time you use automatic procedures to send a fax you are sending CNG tones over the phone line You will soon learn to listen for these quiet beeps each time you answer a phone on your fax line so you will know if you are receiving a fax message The receiving fax respond...

Page 29: ...i Line connections PABX Most offices use a central telephone system While it is often relatively simple to connect the fax machine to a key system or a PABX Private Automatic Branch Exchange we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you We recommend all our fax machines be connected to a discrete line Although some fax ...

Page 30: ...igits of the year Press Menu Set 3 Enter two digits for the month Press Menu Set For example enter 09 for September or 10 for October 4 Enter two digits for the day Press Menu Set For example enter 06 for 6th 5 Enter the time in 24 Hour format Press Menu Set For example enter 15 25 for 3 25 P M 6 Press Stop Exit The LCD now shows the date and time whenever the machine is idle in Fax mode When the ...

Page 31: ...ional telephone number is 0161 444 5555 then you must set the fax and telephone number parts of your station ID as 44 161 444 5555 1 Press Menu Set 0 3 2 Enter your fax number up to 20 digits Press Menu Set 3 Enter your telephone number up to 20 digits characters Press Menu Set If the telephone number and fax number are the same enter the same number again Note You cannot enter a hyphen in the num...

Page 32: ...nu Set 3 Press Stop Exit Setting the Paper Type To get the best print quality set the machine for the type of paper you are using 1 Press Menu Set 1 2 2 Press or to select Plain Thin Thick Thicker or Transparency Press Menu Set 3 Press Stop Exit Note The machine ejects paper with printed surfaces face down onto the output paper tray in the front of the machine When you use transparencies or labels...

Page 33: ...or A4 size paper in Step 2 1 Press Menu Set 1 3 2 Press or to select Letter Legal A4 A5 A6 B5 B6 or Executive Press Menu Set 3 Press Stop Exit Setting the Ring Volume You can turn the ring Off or you can select the ring volume level 1 Press Menu Set 1 4 1 2 Press or to select Low Med High or Off Press Menu Set 3 Press Stop Exit OR You can adjust the ring volume when your machine is idle not being ...

Page 34: ...t Turning on Automatic Daylight Savings Time You can set the machine to change automatically for Daylight Savings Time It will reset itself forward one hour in the Spring and backward one hour in the Autumn Make sure you have set the correct day and time in the Date Time setting 1 Press Menu Set 1 5 2 Press or to select To Summer Time or To Winter Time Press Menu Set 3 Press Stop Exit Toner Save Y...

Page 35: ...Time the new setting will take effect the next time the machine copies prints or is turned off and on Setting the LCD Contrast You can change the contrast to help the LCD look lighter or darker 1 Press Menu Set 1 7 2 Press or to select Light or Dark Press Menu Set 3 Press Stop Exit Security You can set up your machine with multiple levels of security using TX Lock MFC 7420 only Memory Security MFC...

Page 36: ...stered four digit password Press Menu Set 4 Enter a four digit number for the new password Press Menu Set 5 If the LCD shows Verify re enter the new password Press Menu Set 6 Press Stop Exit Turning TX Lock on 1 Press Menu Set 1 8 1 2 Press or to select Set TX Lock Press Menu Set 3 Enter the registered four digit password Press Menu Set The machine goes offline and the LCD shows TX Lock Mode Turni...

Page 37: ... memory turn off Memory Security You must turn off PC Fax Receive before you can turn on Memory Security See Turning off Remote Fax Options on page 6 3 Setting up the password Note If you have already set the password you will not need to set it again If you forget the Memory Security password please call your Brother dealer for service 1 Press Menu Set 1 8 1 2 Enter a four digit number for the pa...

Page 38: ...s entered Setting Lock Setting Lock lets you prevent unauthorized access to the machine settings While Setting Lock is On the following operations are NOT available without password Date Time Station ID Set Quick Dial One Touch Dial Speed Dial and Setup Groups Mode Timer Paper Type Paper Size Volume Auto Daylight Ecology LCD Contrast Security TX Lock or Memory Security and Setting Lock Setting up ...

Page 39: ...enu Set 6 Press Stop Exit Turning Setting Lock on 1 Press Menu Set 1 8 2 2 Press or to select On Press Menu Set 3 Enter the registered four digit password Press Menu Set 4 Press Stop Exit Turning Setting Lock off 1 Press Menu Set 1 8 2 2 Enter the registered four digit password Press Menu Set twice Press Stop Exit Note If you enter the wrong Password the LCD shows Wrong Password The machine will s...

Page 40: ...e fax number One Touch Dialling Press the One Touch key of the location you want to call See Storing One Touch numbers on page 5 1 Note To dial One Touch numbers 5 to 8 hold down Shift as you press the One Touch key Speed Dialling Press Search Speed Dial and then the three digit Speed Dial number See Storing Speed Dial numbers on page 5 2 Note If the LCD shows Not Registered when you enter the One...

Page 41: ...al If you are sending a fax manually and the line is busy press Redial Pause and then press Start to try again If you want to make a second call to the last number dialled you can save time by pressing Redial Pause and Start Redial Pause only works if you dialled from the control panel If you are sending a fax automatically and the line is busy the machine will automatically redial up to three tim...

Page 42: ... one page at a time it is easier to use the ADF if you are sending a multiple page document 1 If it is not illuminated in green press Fax 2 Load your document on the scanner glass 3 Dial the fax number Press Start The machine starts scanning the first page 4 To send more than one page press 1 and go to Step 5 OR To send a single page press 2 or press Start again The machine starts sending the docu...

Page 43: ...external phone and listen for a dial tone 4 On the external phone dial the fax number you want to call 5 When you hear the fax tone press Start 6 Replace the handset of the external phone Out of Memory message If you get an Out of Memory message while scanning the first page of a fax press Stop Exit to cancel the fax If you get an Out of Memory message while scanning a subsequent page you will hav...

Page 44: ...LCD will ask if you want to enter more settings 2 Press 1 to select more settings The LCD will return to the Setup Send menu OR Press 2 if you have finished choosing settings and go to the next step Contrast If your document is very light or very dark you may want to change the contrast Use Light to send a light document Use Dark to send a dark document 1 If it is not illuminated in green press Fa...

Page 45: ... shows the new job number Note The number of pages you can scan into the memory will vary depending on the data that is printed on them If you get an Out of Memory message while scanning the first page of a fax press Stop Exit to cancel scanning If you get an Out of Memory message while scanning a subsequent page you can press Start to send the pages scanned so far or press Stop Exit to cancel the...

Page 46: ...ss Menu Set Note In Real Time Transmission the automatic redial feature does not work when using the scanner glass Broadcasting Broadcasting is when the same fax message is automatically sent to more than one fax number You can include Groups One Touch Speed Dial numbers and up to 50 manually dialled numbers in the same broadcast Press Menu Set between each of the numbers Use Search Speed Dial to ...

Page 47: ...an one page has been scanned press Start to send the portion that is in the memory Checking job status Check which jobs are still waiting in the memory to be sent If there are no jobs the LCD shows No Jobs Waiting 1 Press Menu Set 2 6 2 If you have more than one job waiting press or to scroll through the list 3 Press Stop Exit Cancelling a fax in progress If you want to cancel a fax while the mach...

Page 48: ...sing one of the preset comments you can enter two personal messages of your own up to 27 characters long Use the chart on B 10 for help entering characters See Composing your own comments on page 3 9 5 User Defined 6 User Defined Most of the Setup Send settings are temporary to allow you to make changes for each fax you send However when you set up your Cover Page and Cover Page Comments you are c...

Page 49: ...wo digits to show the number of pages you are sending Press Menu Set For example press 0 2 for 2 pages or enter 0 0 to leave the number of pages blank If you make a mistake press to back up and re enter the number of pages Send a cover page for all faxes If you have not yet set your Station ID this feature will not work Make sure you have programmed the Station ID before continuing See Setting the...

Page 50: ... Press Start Your machine prints a copy of your cover page Overseas Mode If you are having difficulty sending a fax overseas due to possible interference on the phone line we recommend that you turn on the Overseas Mode After you send a fax using this feature the feature will turn itself off 1 If it is not illuminated in green press Fax 2 Load your document 3 Press Menu Set 2 2 9 4 Press or to sel...

Page 51: ... Press Menu Set Note The number of pages you can scan into the memory depends on the amount of data that is printed on each page Delayed Batch Transmission Before sending the delayed faxes your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent ...

Page 52: ...b on page 3 8 Setup for Polled Transmit with Secure Code Polled Transmit with Secure Code is a way to keep your documents from falling into the wrong hands while the machine is set up for polling Note When someone polls your machine to receive a fax they pay for the call If you poll someone s fax machine to receive a fax you pay for the call 1 If it is not illuminated in green press Fax 2 Load you...

Page 53: ...ou cannot have an answering machine on the same line even if it is on a separate phone socket on the same line You cannot use the telephone company s Voice Mail in this mode External TAD with an external answering machine only The external answering machine TAD automatically answers every call Voice messages are stored on the external TAD If it is a fax call the machine receives the fax Use this m...

Page 54: ...ne keep the Ring Delay setting of 6 See Operation from extension telephoneson page A 8 and Fax Detect on page 4 3 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 1 3 Press or to select how many times the line rings before the machine answers 02 10 for Australia 01 10 for New Zealand 00 10 for some countries Press Menu Set For some countries if you select 00 the line won t ring a...

Page 55: ...e you don t have to press Start or the Fax Receive Code 51 91 for New Zealand when you answer a fax call Selecting On allows the machine to receive fax calls automatically even if you lift the handset of an extension or external phone When you see Receiving on the LCD or when you hear chirps through the handset of an extension phone connected to another wall socket phone socket just replace the ha...

Page 56: ...his feature is set to On the A4 faxes people send to you may appear slightly shrunk even though your machine prints them on A4 paper This is because the machine has to print the Station ID of the sending machine at the top of the page Advanced receiving operations Printing a fax from the memory If you have selected Fax Storage Menu Set 2 5 1 you can still print a fax from the memory when you are a...

Page 57: ... fax calls will not be automatically answered until fresh paper is put in the paper tray To print the last fax received put paper in the paper tray and then press Start 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 6 3 Press or to select On or Off Press Menu Set 4 Press Stop Exit Polling Polling is the process of retrieving faxes from another fax machine You can use your machi...

Page 58: ...he fax number you are polling 7 Press Start Note You can use Secure Polling only with another Brother fax machine Anyone who polls to receive a fax must enter the polling secure code Setup for Polling Receive Timer You can set the machine to begin Polling Receive at a later time 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 8 3 Press or to select Timer Press Menu Set 4 Enter t...

Page 59: ...git number and press Menu Set and then go to Step 5 If you selected Timer enter the time in 24 hour format you want to begin polling and press Menu Set and then go to Step 5 5 Specify the destination fax machines you wish to poll by using One Touch Speed Dial Search a Group See Setting up Groups for Broadcasting on page 5 3 or the dial pad You must press Menu Set between each location 6 Press Star...

Page 60: ...where you can store 8 fax or phone numbers for automatic dialling To access numbers 5 to 8 hold down Shift as you press the One Touch key 1 Press Menu Set 2 3 1 2 Press the One Touch key where you want to store a number 3 Enter the phone or fax number up to 20 digits Press Menu Set 4 Use the dial pad to enter the name up to 15 characters Press Menu Set You can use the chart on page B 10 to help yo...

Page 61: ...h Speed Dial numbers If you try to store a One Touch or Speed Dial number where a number has already been stored the LCD will show the name that has been stored there or number and will ask you to do one of the following 1 Press 1 to change the stored number OR Press 2 to exit without making a change How to change the stored number or name If you want to change a character use or to position the c...

Page 62: ...R Press Search Speed Dial and enter the three digit location and then press Menu Set For example press One Touch key 1 3 Use the dial pad to enter the Group number 1 to 8 Press Menu Set For example press 1 for Group 1 Note The Group number must be between 1 and 8 4 To include One Touch or Speed Dial numbers in the Group press them as follows For example for One Touch number 2 press One Touch key 2...

Page 63: ...h key 2 If you press One Touch key 1 One Touch key 2 and Start you will dial 555 7000 To temporarily change a number you can substitute part of the number with manual dialling using the dial pad For example to change the number to 555 7001 you could press One Touch key 1 and then press 7001 using the dial pad Pause Press Redial Pause to insert a 3 5 second pause between numbers If you are dialling...

Page 64: ...p Print On the machine will also print the fax at your machine so you will have a copy This is a safety feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine The MFC 7820N can store faxes up to 4 days if there is a power failure The faxes stored in the MFC 7420 memory will be deleted 5 Press Stop Exit Setting Fax Storage If you select Fax Sto...

Page 65: ...ess Stop Exit Note Before you can set up PC Fax Receive or transfer faxes to your PC you must Connect your machine to a PC Have the MFL Pro Suite software installed and PC Fax Receiving running For details see Setting up PC FAX receiving in the Software User s Guide on the CD ROM In the event of a power failure the MFC 7820N will store your faxes in the memory for up to 4 days the MFC 7420 memory ...

Page 66: ...es If a backup copy has already been printed it will not be printed again If you press 2 faxes in the memory will not be erased or printed and the setting will be unchanged If received faxes are left in the machine s memory when you change to PC Fax Receive from another remote fax option Fax Forward or Fax Storage the LCD will ask you the following message If you press 1 and Backup Print is set to...

Page 67: ...any touch tone telephone or fax machine then use the Remote Access Code and remote commands to retrieve fax messages Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times Using your Remote Access Code 1 Dial your fax number from a telephone or another fax machine using touch tone 2 When your machine answers immediately enter your Remote Access Code ...

Page 68: ...rwarding number You can register your Fax Forwarding number by entering 4 See Changing your Fax Forwarding number on page 6 6 Once you have registered the number Fax Forwarding will work 4 Fax Forwarding number 6 Fax Storage 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax message s See page 6 6 3 Erase faxes from the memory If you hear one long...

Page 69: ...r you hear your machine beep Your machine will call the other fax machine which will then print your fax messages Changing your Fax Forwarding number You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone 1 Dial your fax number 2 When your machine answers immediately enter your Remote Access Code 3 digits followed by If you hear one ...

Page 70: ...rint for every fax you send If you send a lot of faxes to the same place you may need more than the job numbers to know which faxes you must send again Selecting On Image or Off Image will print a section of the fax s first page on the report to help you remember Note When the Verification Report is turned Off or Off Image the Report will only print if there is a transmission error with ERROR in t...

Page 71: ...jobs from memory If you want an extra report before it is due to print you can print it without erasing the jobs from memory If you select Every 50 Faxes the machine will print the Journal when the machine has stored 50 jobs Printing reports Following reports are available How to print a report 1 Press Reports 2 Press or to select the report you want Press Menu Set OR Enter the number of the repor...

Page 72: ... Timer on page 2 3 The printable area of your machine begins at approximately 2 mm from both sides and 3 mm from the top or bottom of the paper Note This printable area shown above is for a single copy or a 1 in 1 copy using A4 size paper The printable area changes with the paper size Making a single copy 1 Press Copy to illuminate it in green 2 Load your document See Load document on page 1 7 3 P...

Page 73: ...To stop copying press Stop Exit Using the temporary Copy keys When you want to quickly change the copy settings temporarily for the next copy use the Temporary Copy keys You can use different combinations Note The machine returns to its default settings after 60 seconds or if the Mode Timer returns the machine to Fax mode See Setting the Mode Timer on page 2 3 You can save the copy settings you us...

Page 74: ...nlargement or reduction ratio you want Press Menu Set OR Use the dial pad to enter an enlargement or reduction ratio from 25 to 400 Press Menu Set For example press 5 3 to enter 53 5 Press Start OR Press other temporary copy keys for more settings Note Special Copy Options 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L or Poster 3 x 3 are not available with Enlarge Reduce P means Portrait and L means Landsca...

Page 75: ... factory settings are shown in Bold After you choose your settings by pressing Menu Set the LCD shows Set temporarily Press Start if you have finished choosing settings Press Menu Selections Options Page Quality Auto Text Photo 8 5 Stack Sort Stack Sort 8 5 Contrast 8 5 Page Layout Off 1 in 1 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L Poster 3 x 3 8 6 select select ...

Page 76: ...een 2 Load your document 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Stack Sort Press Menu Set 5 Press or to select Sort Press Menu Set 6 Press Start Contrast You can adjust copy contrast to make copies darker or lighter 1 Press Copy to illuminate it in green 2 Load your document 3 Use the dial pad to enter the number of copies you want up to...

Page 77: ...pad to enter the number of copies you want up to 99 4 Press Options and or to select Page Layout Press Menu Set 5 Press or to select 2 in 1 P 2 in 1 L 4 in 1 P or 4 in 1 L Press Menu Set 6 Press Start to scan the document If you are using the scanner glass 7 After the machine scans the page the LCD shows Press 1 to scan the next page 8 Set the next page on the scanner glass Press Menu Set Repeat S...

Page 78: ...e them into a poster If you want to print a poster use the scanner glass Note Please make sure paper size is set to A4 Letter or Legal For Poster copies you cannot make more than one copy or use the Enlarge Reduce key 1 Press Copy to illuminate it in green 2 Load your document 3 Press Options and or to select Page Layout Press Menu Set 4 Press or to select Poster 3 x 3 Press Menu Set 5 Press Start...

Page 79: ...top Exit Out of Memory message If the memory becomes full while you are making copies the LCD message will guide you through the next step If you get an Out of Memory message while scanning a subsequent page you will have the option to press Start to copy the pages scanned so far or to press Stop Exit to cancel the operation Note To gain extra memory you can turn off Fax Storage See Turning off Re...

Page 80: ...s which should not be copied Money Bonds or other certificates of debt Certificates of Deposit Service or Draft paper of the Armed Forces Passports Postage Stamps cancelled or uncancelled Immigration Papers Welfare documents Cheques or Drafts drawn by Governmental Agencies Documents badges or insignias of identification Licences and Certificates of Title to motor vehicles Works subject to Copyrigh...

Page 81: ... the Software User s Guide on the CD ROM Using Remote Setup See Chapter 4 in the Software User s Guide on the CD ROM Using Brother PC FAX software See Chapter 5 in the Software User s Guide on the CD ROM Using your machine with a Macintosh See Chapter 7 in the Software User s Guide on the CD ROM Network Scanning See the Network User s Guide Software User s Guide on the CD ROM Network Printing See ...

Page 82: ...AR Program is to promote the development and popularization of energy efficient office equipment As an ENERGY STAR Partner Brother Industries Ltd has determined that this product meets the ENERGY STAR guidelines for energy efficiency Radio interference This product complies with EN55022 CISPR Publication 22 Class B Before this product is used ensure that you use the following interface cables 1 A ...

Page 83: ...4 Unplug this product from the wall socket before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning 5 Do not use this product near water 6 Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product 7 Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operati...

Page 84: ...has been damaged If the product exhibits a distinct change in performance indicating a need for service Important Information for New Zealand Important Safety Instructions 1 Read all of these instructions 2 Save them for later reference 3 Follow all warnings and instructions marked on the product 4 Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a...

Page 85: ...t This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete socket Do not defeat the purpose of an earthed plug G Do not allow anything to rest on the power cord Do not locate this product where people can walk on the cord H Do not place anything in front of the machine that will block received faxes Do not place anything in the...

Page 86: ...he effective grounding of the power consult a qualified electrician IMPORTANT NOTICE Under power failure conditions this telephone may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use in emergencies Important Information for Some Countries Important Safety Instructions 1 Read all of these instructions 2 Save them for later reference 3 ...

Page 87: ...fer all servicing to our Authorized Service Personnel A list of Authorized Service Centres has been included for your convenience or you may contact the Brother Dealer for Service F Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions If the power cord is damaged or frayed If the product has been spilled by liquid If the produc...

Page 88: ...S and other countries Macintosh and TrueType are registered trademarks of Apple Computer Inc PaperPort and OmniPage OCR are registered trademarks of ScanSoft Inc Presto PageManager is a registered trademark of NewSoft Technology Corporation Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs All other brand and product...

Page 89: ...l a fax machine that is not in Polled Waiting mode Check the other fax machine s polling setup Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot The machine will pause its current print job and go into cooling down mode During the cooling down mode you will hear the cooling fan running while the display on the machine shows Cooling Down and Wait for a whi...

Page 90: ...er unit is too hot Machine too Hot The inside of the machine is too hot Listen to the machine to check that the cooling fan is spinning Make sure that the air vents are not covered up or blocked If the fan is spinning and air vents are clear you should let the machine cool down for several minutes before using it again If the fan is not spinning you need to save the faxes before you follow the sug...

Page 91: ...m the memory See Out of Memory message on page 8 8 Paper Jam Inside The paper is jammed inside the machine See Paper jams on page 11 7 Paper Jam Rear The paper is jammed in the back of the machine See Paper jams on page 11 7 Paper Jam Tray The paper is jammed in the paper tray of the machine See Paper jams on page 11 7 Scanner Locked The scanner glass s sensor does not move to the home position Fo...

Page 92: ...ed To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memory on page 11 5 If there are faxes you need to save them before following the suggestions below See Transferring faxes to your PC on page 11 5 or Forwarding faxes to another fax machine on page 11 5 Turn off the machine s power switch and then on again If the error message continues leave the m...

Page 93: ...enter fax forward mode 1 Enter the fax number to which the faxes will be forwarded 2 Press Start Transferring faxes to your PC You can transfer the faxes from your machine s memory to your PC 1 Press Stop Exit 2 Make sure you have installed MFL Pro Suite on your PC and then turn on PC Fax Receiving on the PC For details about PC Fax Receive see Using Brother PC Fax Software in the Software User s ...

Page 94: ...ed 2 Open the ADF cover 3 Pull the jammed document out to the left 4 Close the ADF cover Press Stop Exit Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is not jammed 2 Lift the document cover 3 Pull the jammed document out to the right 4 Close the document cover 5 Press Stop Exit OR 1 Pull the jammed document out to the right 2 Press Stop Exit ...

Page 95: ...ner cartridge and drum unit assembly or this may release the paper so you can pull it out of the paper tray opening 5 If you can not remove the drum unit and toner cartridge assembly easily do not use extra force Instead lift the scanner cover and use both hands to carefully pull the jammed paper up and out of the output tray opening 6 Close the scanner cover WARNING After you have just used the m...

Page 96: ...er 9 Put the paper tray in the machine Paper is jammed at the back of the machine 1 Open the front cover 2 Pull out the drum unit and toner cartridge assembly 3 Open the back cover CAUTION To prevent damage to the machine caused by static electricity do not touch the electrodes shown in the following diagram ...

Page 97: ...r 5 Pull the jammed paper out of the fuser unit If the jammed paper cannot be pulled out easily push down the blue tab with one hand as you gently pull out the paper with the other hand 6 Close the back cover 7 Put the drum unit and toner cartridge assembly back into the machine 8 Close the front cover ...

Page 98: ...ock lever on the left and pull the toner cartridge out of the drum unit Take out the jammed paper if there is any inside the drum unit 4 Put the toner cartridge back into the drum unit until you hear it lock into place If you put it in properly the lock lever will lift automatically 5 Put the drum unit and toner cartridge assembly back into the machine 6 Close the front cover ...

Page 99: ...s call Brother or your dealer for service Received faxes appear as split or blank pages If the received faxes are divided and printed on two pages or if you get an extra blank page your Paper Size setting may not be correct for the paper you are using See Setting the Paper Size on page 2 4 Make sure that auto reduction menu setting is turned on See Printing a reduced incoming fax Auto Reduction on...

Page 100: ...f you answered on an external or extension phone press your Fax Receive Code default setting is 51 91 for New Zealand When your machine answers hang up Custom features on a single line If you have Call Waiting Call Waiting Caller ID Voice Mail an answering machine an alarm system or other custom feature on a single phone line with your machine it may create a problem sending or receiving faxes For...

Page 101: ...hine s power switch and then on again If the error message continues leave the machine for several minutes and try it again For MFC 7820N Turn off the machine s power switch and then on again If the error message continues leave the machine for several minutes and then try it again The machine can be turned off for up to 4 days without losing faxes stored in the memory The machine prints first cou...

Page 102: ...FC 7420 or MFC 7820N Click Spool Setting on the Details tab Select RAW from Spool Data Format Unable to write to LPT1 or LPT1 already in use Error Message appears 1 Make sure the machine is on plugged into the electrical socket and the power switch turned on and that it is connected directly to the computer using the IEEE 1284 bi directional parallel cable The cable must not go through another per...

Page 103: ...r laser machines For information on paper you can use see About paper on page 1 9 How can I clear paper jams See Paper jams on page 11 7 Print Quality Difficulties Printed pages are curled Low quality thin or thick paper can cause this problem Make sure you select the Paper Type that suits the media type you use See About paper on page 1 9 Printed pages are smeared The Paper Type setting may be in...

Page 104: ... 2025 on page 11 28 Ghost Make sure you use paper that meets our specifications Rough surfaced paper or thick print media may cause this problem See About paper on page 1 9 Make sure that you choose the appropriate media type in the printer driver or in the machine s Paper Type menu setting See Basic tab in the Software User s Guide on the CD ROM and Setting the Paper Type on page 2 3 in this User...

Page 105: ...e from the drum unit 2 Position the print sample in front of the drum unit so you will know the exact position on the drum that is causing the poor print 3 Turn the black gear on the drum as you check the surface of the OPC drum Do not touch the OPC drum with your fingers 4 When you find the substance on the drum surface that matches the print sample gently dab the surface of the OPC drum with a c...

Page 106: ...w with a soft cloth See Cleaning the laser scanner window on page 11 23 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit DR 2025 on page 11 28 Black lines down the page Printed pages have toner stains down the page Clean the primary corona wire of the drum unit See Cleaning the laser scanner window on page 11 23 Make sure the primary corona wire s blue tab is at the ...

Page 107: ... paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Wrinkles or creases Make sure that paper is loaded properly Check the paper type and quality See About paper on page 1 9 Turn over the stack of paper in the tray or rotate the paper 180 in the input tray Examples of poor print quality Recommendation B DEFGH a...

Page 108: ...0N only When you change the Compatibility to Basic the ECM feature is not available Packing and shipping the machine When you transport the machine use the packing materials that came with your machine If you do not pack the machine properly you could void your warranty 1 Turn off the machine s power switch 2 Unplug the machine from the telephone wall socket 3 Unplug all the cables and AC power co...

Page 109: ...as follows 1 Pull the paper tray completely out of the machine CAUTION The drum unit contains toner so handle it carefully If toner scatters and your hands or cloths get dirty immediately wipe or wash it off with cold water CAUTION Use neutral detergents Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine Do not use cleaning materials that conta...

Page 110: ...er tray firmly back in the machine Cleaning the scanner glass Turn off the machine s power switch and lift the document cover Clean the scanner glass and the white plastic surface underneath the document cover with isopropyl alcohol on a soft lint free cloth In the ADF unit clean the white plastic bar and the scanner glass strip under it with isopropyl alcohol on a lint free cloth Document Cover W...

Page 111: ...he laser scanner window by wiping it with a clean soft dry lint free cloth Do not use isopropyl alcohol CAUTION Do not use isopropyl alcohol to clean the laser scanner window Do not touch the laser scanner window with your fingers WARNING Just after you have used the machine some internal parts of the machine are extremely HOT When you open the front cover of the machine never touch the shaded par...

Page 112: ...y on a cloth or large disposable paper to avoid spilling and scattering toner 1 Open the front cover and pull out the drum unit and toner cartridge assembly 2 Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times 3 Return the blue tab and snap it into the Home position 4 Reinstall the drum unit and toner cartridge assembly in the machine...

Page 113: ...e Be sure to seal the toner cartridge tightly so toner powder does not spill out of the cartridge If you have questions call your local waste disposal office We recommend that you clean the machine and drum unit when you replace the toner cartridge See Cleaning the laser scanner window on page 11 23 and Cleaning the corona wire on page 11 24 How to replace the toner cartridge 1 Open the front cove...

Page 114: ...optimum performance when used with genuine Brother branded toner cartridges TN 2025 Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used Brother does not therefore recommend the use of cartridges other than genuine Brother branded cartridges with this printer If damage is caused to the drum unit or other part of this machine as a result of...

Page 115: ...tridge in the drum unit until it clicks into place If you put it in properly the lock lever will lift automatically 7 Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times Return the blue tab to the Home position before reinstalling the drum unit and toner cartridge assembly 8 Install the drum unit and toner cartridge assembly in the mac...

Page 116: ...hat determine the drum life such as temperature humidity type of paper and how much toner you use for the number of pages per print job The estimated drum life is up to 12 000 pages The actual number of pages your drum will print may be significantly less than these estimates Because we have no control over the many factors that determine the actual drum life we cannot guarantee a minimum number o...

Page 117: ...t 4 Install the toner cartridge into the new drum unit until it clicks into place If you put it in properly the lock lever will lift automatically 5 Install the drum unit and toner cartridge assembly in the machine Do not close the front cover 6 Press Options To confirm you are installing a new drum press 1 7 When the LCD shows Accepted close the front cover Note If toner scatters and your hands o...

Page 118: ...ports and lists faxes or a summary total 1 MFC 7420 Press Menu Set 4 2 MFC 7820N Press Menu Set 6 2 2 Press or to select Total Copy Print or List Fax 3 Press Stop Exit Checking the Drum Life You can view the machine s drum life on the LCD 1 MFC 7420 Press Menu Set 4 3 MFC 7820N Press Menu Set 6 3 2 Press Stop Exit Serial No XXXXXXXXXXX Machine Info 2 Page Counter Page Counter Total XXXXX Page Coun...

Page 119: ...istinctive Ring feature to On the receive mode is set to Manual automatically If you don t have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You can not change the receive mode from Manual mode while the Distinctive Ring is set to on What is the Advantage of using Telstra FaxStream Duet Function Using Telstra FaxStream Duet is t...

Page 120: ...ct On or Off Press Menu Set 3 Press Stop Exit Caller ID Caller IDentification Caller ID is a telephone service that allows the subscriber to see a display of the caller s phone number or name as the telephone rings It is a fast way to screen your calls You can respond quickly to calls you missed because Caller IDs are received and stored in your machine memory Note To get the Caller ID Service app...

Page 121: ...use the oldest ID to be erased The Caller ID information stored in the memory can be used for the following Printing the Caller ID List You can review calls you received by checking the Caller IDs in memory This report will list the Date Time Phone Number Caller ID name and type of Call Comment if available Viewing Caller ID List Caller ID memory stores information for up to thirty calls when the ...

Page 122: ...umber will have a ring pattern of long silence long etc When FaxAbility is On you will not hear the first ring of all incoming calls on the fax machine Extension phones will ring as usual If the fax machine recognizes the ring pattern all ringing will stop and the fax machine will answer and automatically receive the fax message Otherwise you will hear the extension phones and the fax machine cont...

Page 123: ...ng service select On to avoid the trouble caused by Call Waiting Press Menu Set 4 Press Stop Exit Caller ID Caller IDentification Caller ID is a telephone service that allows the subscriber to see a display of the caller s phone number and name if available as the telephone rings It is a fast way to screen your calls You can respond quickly to calls you missed because Caller IDs are received and s...

Page 124: ...t call is erased You can scroll through Caller ID information to review those calls made to your machine 1 Press Menu Set 2 0 3 2 Press or to select Display and press Menu Set If the name was not received it will not be displayed 3 Press or to scroll through the Caller ID memory to select the Caller ID you want to view and press Menu Set The next screen shows the caller s telephone number and the ...

Page 125: ...self You can not change the receive mode to the other mode while the Distinctive Ring is set to on Setting the Distinctive Ringing 1 Press Menu Set 2 0 2 2 Press or to select On or Off Press Menu Set 3 Press Stop Exit Caller ID For Singapore and Hong Kong The Caller ID feature of this machine lets you use the Caller ID subscriber service offered by many local phone companies This service provides ...

Page 126: ...ine into the correct socket on the machine you can make your machine take the call by using the Fax Receive Code When you press the Fax Receive Code 51 91 for New Zealand the machine starts to receive the fax If you answer a call and no one is on the line you should assume that you re receiving a manual fax Press 51 91 for New Zealand and wait for the chirp or until the machine s LCD displays Rece...

Page 127: ...ation you have to turn on the remote codes The preset Fax Receive Code is 51 91 for New Zealand The preset Telephone Answer Code is 51 91 for New Zealand If you want to you can replace them with your own codes 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 4 3 Press or to select On or Off Press Menu Set 4 Enter the new Fax Receive Code Press Menu Set 5 Enter the new Telephone A...

Page 128: ... If it hears them the machine takes over the call and receives the fax If it does not hear CNG tones the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message The TAD must answer within four rings the recommended setting is two rings The machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 to 10 se...

Page 129: ...t the beginning of your message This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop 2 Limit your speaking to 20 seconds Note We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a resonant or loud voice You may try omitting this pause but if your machine has trouble receiving then you m...

Page 130: ...ions and options that are found in the machine s programs Once you become familiar with programming you can use the Menu table as a quick reference when you want to change your settings Note You can program your machine by pressing Menu Set followed by the menu numbers For example to set Beeper Volume to Low Press Menu Set 1 4 2 and or to select Low Press Menu Set Memory storage If there is a powe...

Page 131: ...n you want or Select an option by pressing Menu Set when that option appears on the LCD The LCD will then show the next menu level Press or to scroll to your next menu selection Press Menu Set When you finish setting an option the LCD shows Accepted Access the menu Go to the next menu level Accept an option Scroll through the current menu level Go back to the previous menu level or forward to the ...

Page 132: ...e paper tray 2 4 4 Volume 1 Ring High Med Low Off Adjusts the ring volume 2 4 2 Beeper High Med Low Off Adjusts the volume level of the beeper 2 5 3 Speaker High Med Low Off Adjusts the speaker volume 2 5 5 Clock Change To Summer Time To Winter Time Changes for Daylight Savings Time automatically 2 5 6 Ecology 1 Toner Save On Off Increases the life of the toner cartridge 2 5 2 Sleep Time 0 99 05 M...

Page 133: ...ts the pseudo double ringtime in Fax Tel mode 4 3 3 Fax Detect On Off Receives fax messages without pressing Start 4 3 4 Remote Code On 51 51 91 91 for New Zealand Off You can answer all calls at an extension or external phone and use codes to turn the machine on or off You can personalize these codes A 9 5 Auto Reduction On Off Reduces the size of incoming faxes 4 4 6 Memory Receive On Off Automa...

Page 134: ...2 5 Real Time TX Off On Next Fax On Next Fax Off You can send a fax without using the memory 3 7 6 Polled TX Standard Secure Sets up the document on your machine to be retrieved by another fax machine 3 13 7 Coverpg Setup Off On Next Fax On Next Fax Off Print Sample Automatically sends a Cover Page you have programmed 3 9 8 Coverpage Note You can set up your own comments for fax Cover Page 3 10 9 ...

Page 135: ...s Off 7 2 5 Remote Fax Opt 1 Forward Store Off Fax Forward Fax Storage PC Fax Receive Sets the machine to forward fax messages to store incoming faxes in the memory so you can retrieve them while you are away from your machine or to send faxes to your PC 6 1 Backup Print If you selected Fax Forward or PC Fax Receive you can turn on the safety feature Backup Print 2 Remote Access You must set your ...

Page 136: ...the registered number only A 4 3 Caller ID Display Print Report View or print a list of the last 30 Caller IDs stored in memory A 2 A 5 A 7 3 Copy 1 Quality Text Auto Photo Selects the Copy resolution for your type of document 8 8 2 Contrast Adjusts the contrast for copies 8 8 4 Printer MFC 7820N only 1 Emulation Auto HP LaserJet BR Script 3 Selects the emulation mode See Software User s Guide on ...

Page 137: ...hoose the WINS configuration mode 7 WINS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary WINS server 8 DNS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary DNS server 9 APIPA On Off Automatically allocates the IP address from the link local address range 2 Setup Misc 1 Etherne...

Page 138: ... 30 0 Initial Setup 1 Receive Mode Fax Only Fax Tel External TAD Manual You can choose the receive mode that best suits your needs 4 1 2 Date Time Puts the date and time on the LCD and in headings of faxes you send 2 1 3 Station ID Fax Tel Name Program your name and fax number to appear on each page you fax 2 2 4 Tone Pulse Not available in New Zealand Tone Pulse Selects the dialling mode 2 1 Main...

Page 139: ...ectly and want to change it press to move the cursor under the incorrect character Then press Stop Exit All letters above and to the right of the cursor will be deleted Re enter the correct character You can also back up and type over incorrect letters Repeating letters If you need to enter a character that is on the same key as the previous character press to move the cursor to the right before y...

Page 140: ... machine is calling Coding method Method of coding the information contained in the document All fax machines must use a minimum standard of Modified Huffman MH Your machine is capable of greater compression methods Modified Read MR Modified Modified Read MMR and JBIG MFC 7820N only if the receiving machine has the same capability Communication error or Comm Error An error during fax sending or re...

Page 141: ...pi It is used for small print and graphs Grey scale The shades of grey available for copying and faxing photographs Group number A combination of One Touch and Speed Dial numbers that are stored in a One Touch key or Speed Dial location for Broadcasting Help list A printout of the complete Menu table that you can use to program your machine when you do not have the User s Guide with you Journal Pe...

Page 142: ...e from a remote location Remote Retrieval Access The ability to access your machine remotely from a touch tone phone Resolution The number of vertical and horizontal lines per inch See Standard Fine Super Fine and Photo Ring Delay The number of rings before the machine answers in Fax Only and Fax Tel mode Ring Volume Volume setting for the machine s ring Scanning The process of sending an electron...

Page 143: ...d A form of dialling on the telephone line used for Touch Tone telephones Transmission The process of sending faxes over the phone lines from your machine to the receiving fax machine User Settings A printed report that shows the current settings of the machine XMIT Verify Transmission Verification Report A listing for each fax sent that shows its date time and number ...

Page 144: ...Sheets 80 gsm Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning LCD Liquid Crystal Display 16 characters 2 lines Power Source 220 240V 50 60Hz Power Consumption Copying Average 460 W Sleep Average 10 W Standby Average 75 W Dimensions Weight Without Drum Toner Unit 9 45 kg MFC 7420 9 5 kg MFC 7820N 432 mm 294 mm 395 mm ...

Page 145: ...ion Paper Input Paper Tray Paper type Plain paper Recycled paper or Transparencies Paper size A4 Letter Legal Executive A5 A6 B5 and B6 For more details see About paper on page 1 9 Paper Weight 60 105 gsm Maximum paper tray capacity Up to 250 sheets of 80 gsm plain paper or up to 10 transparencies Manual Feed Slot Paper type Plain paper Recycled paper Transparencies Envelopes Bond paper or Labels ...

Page 146: ...t Size ADF Width 147 3 to 215 9 mm ADF Height 147 3 to 356 mm Scanner Glass Width Max 215 9 mm Scanner Glass Height Max 297 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Max 600 x 300 dpi ...

Page 147: ... x 2 Speed Dial 200 stations Broadcasting 258 stations Automatic Redial 3 times at 5 minute intervals Auto Answer 2 3 4 5 6 7 8 9 or 10 rings for Australia 1 2 3 4 5 6 7 8 9 or 10 rings for New Zealand 0 1 2 3 4 5 6 7 8 9 or 10 rings for some countries Communication Source Public Switched Telephone Network Memory Transmission Up to 5001 4002 pages MFC 7420 Up to 6001 5002 pages MFC 7820N Out of Pa...

Page 148: ...eight 147 3 to 356 mm Scanner Glass Width Max 215 9 mm Scanner Glass Height Max 297 mm Scanning Width Max 215 9 mm Grey Scale 256 levels Emulation Brother Printing System for Windows PCL6 MFC 7820N only BR Script PostScript Level 3 MFC 7820N only Printer Driver Support for Windows 98 98SE Me 2000 Professional XP Windows NT Workstation Version 4 0 Support for Mac OS 9 1 9 2 Mac OS X 10 2 4 or great...

Page 149: ...be connected to a computer that has a USB 1 1 interface Please make sure you use a USB 2 0 interface cable that is no longer than 2 0 m Interface Recommended Cable Parallel A bi directional shielded parallel cable that is IEEE 1284 compliant and no longer than 2 0 m USB A USB 2 0 interface cable that is no longer than 2 0 m LAN cable MFC 7820N only Ethernet UTP cable category 5 or greater Cables a...

Page 150: ...osh Operating System Mac OS 9 1 9 2 Printing Scanning2 andPCFaxSending Only All base models meet minimum Requirements 64 MB 80 MB 200 MB Mac OS X 10 2 4 or greater 128 MB 160 MB NOTE All registered trademarks referenced herein are the property of their respective companies For the latest drivers go to the Brother Solutions Center at http solutions brother com 1 Maximum 1200 x 1200 dpi scanning wit...

Page 151: ...There are many factors that determine the drum life such as temperature humidity type of paper toner you use and number of pages per print job Toner Cartridge Life TN 2025 Standard Toner Cartridge Up to 2 500 pages when printing letter or A4 size paper at 5 print coverage Drum Unit Life Expectancy DR 2025 Up to 12 000 pages ...

Page 152: ...RP BOOTP DHCP APIPA Auto IP NetBIOS Name Resolution WINS DNS Resolver LPR LPD Custom Raw Port Port9100 SMTP Client IPP FTP Server mDNS TELNET SNMP HTTP Mac OS 9 1 9 2 Brother Laser Driver over TCP IP Mac OS X 10 2 4 or greater mDNS Included Utilities BRAdmin Professional Windows NC 2200w External Wireless Print Scan Server Optional Connecting the optional External Wireless Print Scan Server NC 220...

Page 153: ...ng the optional External Print Server NC 2100p to the Parallel port of your machine will allow you to print over a wired Ethernet network Support for Windows 98 98SE Me 2000 XP Windows NT Workstation Version 4 0 Protocols TCP IP LPR LPD IPP FTP HTTP TELNET Port 9100 SMTP POP3 TFTP SNMP DHCP BOOTP RARP NetBEUI ...

Page 154: ...ut of Memory 8 8 Page Layout 8 6 8 7 Quality key 8 5 quality setting 8 8 single copy 8 1 Cordless phone A 9 Cover page custom comments 3 9 for all faxes 3 10 for next fax only 3 10 printed form 3 11 Credit card numbers 5 4 Custom telephone features on a single line A 11 D Date and Time 2 1 Delayed Batch Transmission 3 12 Dialling a pause 5 4 access codes and credit card numbers 5 4 automatic fax r...

Page 155: ...ax mode 3 1 from ADF 3 3 from memory Dual Access 3 2 3 6 from scanner glass 3 3 overseas 3 11 Real Time Transmission 3 7 resolution 3 6 Fax Tel mode answering at extension phones A 8 double ringing voice calls 4 3 F T Ring Time 4 3 Fax Receive Code A 8 receiving faxes A 8 Ring Delay 4 2 Telephone Answer Code A 8 FaxStream Duet A 2 G Gray scale S 4 S 5 Groups for Broadcasting 5 3 H HELP LCD message...

Page 156: ...ing up 5 2 using 3 1 R Receive Mode 4 1 External TAD 4 1 Fax Only 4 1 Fax Tel 4 1 Manual 4 1 Redial Pause 3 2 Reducing copies 8 3 incoming faxes 4 4 Remote Retrieval 6 4 access code 6 4 commands 6 5 getting your faxes 6 6 Reports 7 1 Fax Journal 7 2 Journal Period 7 2 Help List 7 2 how to print 7 2 Network Configuration 7 2 Quick Dial List 7 2 Transmission Verification 7 1 User Settings 7 2 Resolu...

Page 157: ...Toner Cartridge replacing 11 25 Troubleshooting 11 1 document jam 11 6 error messages on LCD 11 1 if you are having difficulty with incoming calls 11 12 paper handling 11 15 phone line 11 20 printer difficulties 11 13 printing 11 11 paper jam 11 7 V Volume setting 2 4 beeper 2 5 ring 2 4 speaker 2 5 ...

Page 158: ... 1 Dial your fax number from a telephone or fax machine using touch tone When your machine answers immediately enter your Remote Access Code 3 digits followed by Your machine signals the kinds of messages it received 1 long beep Fax messages No beeps No messages After 2 short beeps enter a command Press 9 0 to reset your machine when you finish Hang up 2 3 4 5 6 1 4 Press 9 7 1 1 long beep Fax mes...

Page 159: ...eve all faxes press 2 then enter the number of remote fax machine followed by After the beep hang up and wait Erase all fax messages press 3 Changing Remote Access Code 1 2 Enter a three digit code using numbers 0 9 or The cannot be changed 3 Press Menu Set 4 Press Stop Exit Remote Commands C HANGE F AX F ORWARDING S ETTING Press 9 5 then to Turn feature Off press 1 Select Fax Forwarding press 2 3...

Page 160: ...This machine is approved for use in the country of purchase only local Brother companies or their dealers will only support machines purchased in their own countries ARL ASA NZ ...

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Brother MFC 7820N - Network Monochrome Laser Multifunction Center, User Manual

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