Chapter 11
11 - 12
Transmission Verification Report
says ‘RESULT:NG’ or
‘RESULT:ERROR’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Fax Storage (See
Turning off Remote Fax Options
print fax messages in memory (See
Printing a fax from the memory
or cancel a Delayed Fax or Polling Job (See
3-8). If the problem continues, ask the telephone company to check your phone
line.
If you frequently get transmission errors due to possible interference on the phone
line, try changing the Compatibility setting to
Normal
or
Basic
.
(See
Compatibility
on page 11-20.)
Vertical black lines when sending.
If the copy you made shows the same problem, your scanner is dirty.
(See
Cleaning the scanner glass
on page 11-22.)
Handling Incoming Calls
The machine ‘Hears’ Voice as CNG
Tone.
If Fax Detect is set to
On
, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a calling fax machine
and respond with fax receiving tones. Deactivate the machine by pressing
. Try avoiding this problem by turning Fax Detect to
Off
.
(See
Fax Detect
on page 4-3.)
Sending a Fax Call to the machine.
If you answered on an external or extension phone, press your Fax Receive Code
(default setting is (
51,
91 for New Zealand). When your machine answers,
hang up.
Custom features on a single line.
If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an answering machine,
an alarm system or other custom feature on a single phone line with your machine,
it may create a problem sending or receiving faxes.
For Example:
If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate line with no custom features is recommended.
Menu Setting Difficulties
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
If the Fax
key is not illuminated, press it to turn on Fax mode. The Setup
Receive setting (
Menu/Set
,
2
,
1
) and Setup Send setting (
Menu/Set
,
2
,
2
) are
available only when the machine is in Fax mode.
Copy Quality Difficulties
Vertical streaks appear in copies.
Sometimes you may see vertical streaks on your copies. Either the scanner or the
primary corona wire for printing is dirty. Clean them both. (See
scanner glass
on page 11-22 and
Cleaning the corona wire
on page 11-24.)
DIFFICULTY
SUGGESTIONS
