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Troubleshooting
199
6
Coloured lines across the page
Identify the colour causing the problem and replace the toner cartridge that
matches the colour of the line (see
Replacing the toner cartridges
To identify the colour of the toner cartridge, visit http://solutions.brother.com/
to view our FAQs and troubleshooting tips.
Install a new drum unit (see
White spots or hollow print
Make sure that the media type setting in the printer driver matches the type
of paper you are using (see
Acceptable paper and other print media
Check the machine’s environment. Conditions such as high humidity can
cause hollow print (See the Product Safety Guide).
If the problem is not solved after printing a few pages, the drum may have
foreign material, such as glue from a label, stuck on the drum surface. Clean
the drum unit (see
Install a new drum unit (see
Blank page or some colours are
missing
Identify the colour causing the problem and put in a new toner cartridge
(see
Replacing the toner cartridges
on page 128). To identify the colour of
the toner cartridge, visit http://solutions.brother.com/ to view our FAQs and
troubleshooting tips.
Install a new drum unit (see
Coloured spots at 94mm
If the problem is not solved after printing a few pages, the drum may have
foreign material, such as glue from a label, stuck on the drum surface. Clean
the drum unit (see
Install a new drum unit (see
Examples of poor print quality
Recommendation
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94 mm
94 mm