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Troubleshooting
178
6
Log Access Error
The machine could not access the
print log file in the server.
Contact your administrator to check the Store Print
Log to Network settings.
(For detailed information, see the Network User’s
Guide)
No Belt Unit
The belt unit is not installed
correctly.
Reinstall the belt unit (see the steps in
No Drum Unit
The drum unit is not installed
correctly.
Reinstall the drum unit. (See
No HUB Support
A USB hub device is connected to
the USB direct interface.
Disconnect the USB hub device from the USB direct
interface.
No Paper
The machine is out of paper or
paper is not correctly loaded in the
specified paper tray.
Load paper in the indicated paper tray.
Make sure the paper guides are set to the correct
size.
No Permission
Printing colour documents is
restricted.
Contact your administrator to check your Secure
Function Lock settings.
No Toner
The toner cartridge for the colour
indicated on the Touchscreen is not
installed correctly.
Remove the drum unit, remove the toner cartridge for
the colour indicated on the Touchscreen from the
drum unit, and put the toner cartridge back into the
drum unit. Reinstall the drum unit in the machine. If
the problem continues, replace the toner cartridge
(see
Replacing the toner cartridges
No Tray
The paper tray that is indicated on
the Touchscreen is not installed or
not installed correctly.
Reinstall the paper tray that is indicated on the
Touchscreen.
No Waste Toner
The waste toner box is not installed
correctly.
Reinstall the Waste Toner Box (see the steps
in
Not Registerd
The requested operation is not
permitted to all User IDs by Secure
Function Lock.
Contact your administrator to check your Secure
Function Lock settings.
Out of Memory
The machine’s memory is full.
Reduce the complexity of your document or reduce
the print resolution.
Add more memory. (see
Print Data Full
The machine’s memory is full.
Press
and delete the previously stored secure
print jobs.
Add more memory. (see
Print Unable ##
The machine has a mechanical
problem.
Press and hold down
to turn the machine off.
Wait a few seconds, then turn it on again.
If the problem continues, contact Brother customer
service or your local Brother dealer.
Error message
Cause
Action