Troubleshooting
99
B
Jam MP Tray
The paper is jammed in the
multi-purpose tray of the
machine.
See
Paper is jammed in the multi-purpose tray
Jam Rear
The paper is jammed in the
back of the machine.
See
Paper is jammed at the back of the
Jam Tray1
Jam Tray2
The paper is jammed in the
paper tray of the machine.
See
Paper is jammed in the Paper Tray 1 or
Limit Exceeded
The number of pages you are
allowed to print has been
exceeded. The print job will be
cancelled.
Contact your administrator to check your
Secure Function Lock Settings.
Log Access Error
The machine could not access
the print log file in the server.
Contact your administrator to check the Store
Print Log to Network settings.
For more information, see Software and
Network User's Guide.
No Belt Unit
The belt unit is not installed
correctly.
Reinstall the belt unit, (see the steps in
No Drum Unit
The drum unit is not installed
correctly.
Reinstall the drum unit, (see the steps
in
No HUB Support
A USB hub device is
connected to the USB direct
interface.
Disconnect the USB hub device from the USB
direct interface.
No Paper
The machine is out of paper in
the paper tray, or paper is not
correctly loaded in the paper
tray.
Do one of the following:
Refill paper in the paper tray. Make sure the
paper guides are set to the correct size.
Remove the paper and load it again. Make
sure the paper guides are set to the correct
size.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller.
(See
Cleaning the paper pick-up rollers
No Permission
Printing colour documents is
restricted by Secure Function
Lock. The print job will be
cancelled.
Contact your administrator to check your
Secure Function Lock Settings.
No Toner
The toner cartridge for the
colour indicated on the
Touchscreen is not installed
correctly.
Remove the drum unit, remove the toner
cartridge for the colour indicated on the
Touchscreen from the drum unit, and reinstall
the toner cartridge back into the drum unit.
Reinstall the drum unit back in the machine. If
the problem continues, replace the toner
cartridge (see
Replacing the toner cartridges
Error Message
Cause
Action