Brother DCP-L8400CDN, Basic User'S Manual

Page: 125 / 211

Troubleshooting
117
B
Copying difficulties
Difficulty Suggestions
Cannot make a copy. Make sure you pressed
Copy
and the machine is in Copy mode (see How to copy
on page 35).
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the
scanner glass, or the corona wires are dirty. Clean the glass strip and scanner
glass and also the white bar and white plastic above them (see
Cleaning the
scanner glass on page 77 and Cleaning the corona wires on page 82).
Copies are blank. Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 33 or Using the scanner glass on page 34).
Scanning difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source. In
PageManager, click
File > Select Source and choose the Brother TWAIN/WIA
driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh) Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click
File > Select Source and choose the Brother TWAIN driver.
Macintosh can also scan documents using the ICA Scanner Driver (see Software
and Network User's Guide).
OCR does not work. Try increasing the scanning resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use. For further
instructions, see
Accessing Brother Support (Macintosh) on page 5.
Network scanning does not work. see Network difficulties on page 118.
Cannot scan. Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.