102
Scan Unable
The machine has a mechanical
problem.
Press and hold down
to turn the
machine off, and then turn it on again.
If the problem continues, contact Brother
customer service for support.
Self-Diagnostic
The temperature of the fuser
unit does not rise to a specified
temperature within the
specified time.
Press and hold down
to turn the machine
off, wait a few seconds, and then turn it on
again. Leave the machine idle for 15 minutes
with the power on.
The fuser unit is too hot.
Short paper
The length of the paper in the
tray is too short for the machine
to deliver it to the face-down
output tray.
Open the back cover (face-up output tray) to let
the printed page exit onto the face up output
tray. Remove the printed pages and then press
Retry
.
Size Error
The paper size defined in the
printer driver is not supported
by the defined tray.
Choose a paper size which is supported by
each tray (see
Size Error
2-sided
The paper size defined in the
printer driver and the
Touchscreen menu is not
available for automatic 2-sided
printing.
Press
. Choose a paper size that is
supported by 2-sided printing.
The paper size you can use for automatic
2-sided printing is A4.
The paper in the tray is not the
correct size and is not available
for automatic 2-sided printing.
Load the correct size of paper in the tray and
set the size of paper for the tray (see
The paper size you can use for automatic
2-sided printing is A4.
Size mismatch
The paper in the tray is not the
correct size.
Do one of the following:
Put the same size of paper in the paper tray
that is selected in the printer driver, and
then press
Start
.
In the printer driver select the size of paper
that you loaded in the indicated paper tray.
Small paper
The paper size specified in the
printer driver is too small for the
machine to deliver it to the
face-down output tray.
Open the back cover (back output tray) to let
the printed paper out on the face-up output tray
and then press
Retry
.
Toner Error
One or more toner cartridges
are not installed correctly.
Pull out the drum unit. Remove all of the toner
cartridges, and then put them back into the
drum unit.
Error Message
Cause
Action