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Brother DCP-L2500D, Service Manual

The Brother DCP-L2500D is a reliable and efficient all-in-one laser printer. To ensure hassle-free operation and maintenance, you can easily download its comprehensive Service Manual for free from our website. Get detailed instructions and troubleshooting tips to maximize the functionality of your printer at manualshive.com.

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Confidential

4.7 Troubleshooting for Toner and Drum Problems

4.7.1 New toner is not detected

4.7.2 Toner cartridge cannot be recognized

4.7.3 Error message prompting toner cartridge replacement does not disappear

<User Check>

- Check that the packaged toner cartridge is not set.
- Check that a new (not used) toner cartridge is set.
- Check that the genuine toner cartridge is set.

Step

Cause

Remedy

1

New toner actuator coming off

Reattach the new toner actuator.

2

Connection failure of the new toner 
sensor PCB flat cable

Reconnect the new toner sensor PCB flat 
cable.

3

New toner sensor PCB failure

Replace the new toner sensor PCB ASSY.

4

Main PCB failure

Replace the main PCB ASSY.

<User Check>

- Set the toner cartridge correctly.

Step

Cause

Remedy

1

New toner actuator coming off

Reattach the new toner actuator.

2

Connection failure of the new toner 
sensor PCB flat cable

Reconnect the new toner sensor PCB flat 
cable.

3

New toner sensor PCB failure

Replace the new toner sensor PCB ASSY.

4

Main PCB failure

Replace the main PCB ASSY.

<User Check>

- Check that a new (not used) toner cartridge is set.
- Check that the genuine toner cartridge is set.

Step

Cause

Remedy

1

New toner actuator coming off

Reattach the new toner actuator.

2

Connection failure of the new toner 
sensor PCB flat cable

Reconnect the new toner sensor PCB flat 
cable.

3

New toner sensor PCB failure

Replace the new toner sensor PCB ASSY.

4

Main PCB failure

Replace the main PCB ASSY.

Summary of Contents for DCP-L2500D

Page 1: ... quick and easy reference at all times May 2014 SM FAX160 8C5H 3 Brother Laser MFC SERVICE MANUAL MODEL DCP 7080 7080D 7180DN DCP L2500D L2520D L2520DW DCP L2540DN L2540DW L2541DW L2560DW HL L2380DW MFC 7380 7480D 7880DN MFC L2680W L2700D L2700DN L2700DW MFC L2701D L2701DW L2703DW L2705DW MFC L2720DW L2740DW ...

Page 2: ...i Fi Wi Fi Alliance and Wi Fi Protected Access are registered trademarks of the Wi Fi Alliance WPA WPA2 Wi Fi Protected Setup log and Wi Fi Direct are trademarks of the Wi Fi Alliance FLICKR is a registered trademark of Yahoo Inc AOSS is a trademark of Buffalo Inc Android Google Cloud Print Google Drive Google Play and Picasa Web Albums are trademarks of Google Inc Use of this trademark is subject...

Page 3: ...the following vendors 1983 1998 PACIFIC SOFTWORKS INC ALL RIGHTS RESERVED 2008 Devicescape Software Inc All rights reserved This product includes the KASAGO TCP IP software developed by ZUKEN ELMIC Inc Other Information FlashFX is a registered trademark of Datalight Inc FlashFX Copyright 1998 2010 Datalight Inc U S Patent Office 5 860 082 6 260 156 FlashFX Pro is a trademark of Datalight Inc Relia...

Page 4: ...UCTION 2 1 1 1 Precautions 2 1 1 2 Checks before Commencing Troubleshooting 2 2 2 OVERVIEW 2 4 2 1 Cross section Drawing 2 4 2 1 1 Printer part 2 4 2 1 2 Scanner part 2 5 2 2 Paper Feeding 2 6 2 2 1 Printer part 2 6 2 2 2 Scanner part 2 7 2 3 Operation of Each Part 2 8 2 4 Block Diagram 2 9 2 5 Main Components 2 10 3 ERROR INDICATIONS 2 11 3 1 Error Codes 2 11 3 2 Error Messages 2 19 3 2 1 2 line ...

Page 5: ...he LED 2 80 4 6 3 Control panel is inoperable 2 81 4 7 Troubleshooting for Toner and Drum Problems 2 82 4 7 1 New toner is not detected 2 82 4 7 2 Toner cartridge cannot be recognized 2 82 4 7 3 Error message prompting toner cartridge replacement does not disappear 2 82 4 7 4 Drum error 2 83 4 7 5 Error message prompting drum replacement does not disappear 2 83 4 8 Troubleshooting for Fuser Unit P...

Page 6: ...MBLY PROCEDURE 3 23 9 1 Preparation 3 23 9 2 Cord Hook 3 25 9 3 Back Cover 3 26 9 4 Outer Chute ASSY 3 27 9 5 Front Cover ASSY Support Flap 3 28 9 6 Side Cover R 3 29 9 7 Fuser Cover 3 30 9 8 Inner Chute ASSY 3 31 9 9 Side Cover L Handset Holder ASSY For models with handset 3 32 9 10 Pull Arm L Pull Arm R Pull Arm Spring 3 34 9 11 Document Scanner Unit 3 35 9 12 ADF Unit For models with ADF 3 37 9...

Page 7: ...0 Joint Cover ASSY 3 74 9 21 Fuser Unit 3 75 9 22 Low voltage Power Supply PCB ASSY 3 77 9 23 Fan 3 79 9 24 High voltage Power Supply PCB ASSY 3 80 9 25 Filter 3 82 9 26 Laser Unit 3 83 9 27 Wireless LAN PCB Wireless network models only 3 85 9 28 Roller Holder ASSY 3 86 9 29 Main PCB ASSY 3 87 9 30 T1 Clutch and Registration Clutch 3 88 9 31 New Toner Sensor PCB ASSY 3 89 9 32 Main Frame L ASSY 3 ...

Page 8: ...g models only 4 12 6 2 Scanning and Printing Check 4 12 CHAPTER 5 SERVICE FUNCTIONS 1 FUNCTION CODE 5 1 1 1 How to Enter Maintenance Mode 5 1 1 1 1 Method of entering maintenance mode for service personnel 5 1 1 1 2 Method of entering end user accessible maintenance mode 5 2 1 2 List of Maintenance Mode Functions 5 3 1 3 Details of Maintenance Mode Functions 5 4 1 3 1 Initialize EEPROM parameters ...

Page 9: ...on code 74 5 39 1 3 24 Print maintenance information function code 77 5 45 1 3 25 Check fan operation function code 78 5 47 1 3 26 Display machine log information function code 80 5 48 1 3 27 Display machine error code function code 82 5 51 1 3 28 Send communication log information to telephone line function code 87 5 51 1 3 29 Reset irregular power supply detection counter of low voltage power su...

Page 10: ...apan declare that these products are in conformity with the provisions of the R TTE Directive 1999 5 EC A copy of the Declaration of Conformity can be downloaded by following the instructions in the Declaration of Conformity Europe only section IEC60825 1 2007 Specification For 220 240V models only This product is a Class 1 laser product as defined in IEC60825 1 2007 specifications The label shown...

Page 11: ...d electrician Warning This product must be earthed The wires in the mains lead are coloured in line with the following code Green and Yellow Earth Blue Neutral Brown Live LAN Connection Network models only Radio Interference This product complies with EN55022 CISPR Publication 22 Class B CAUTION This product must be installed near an electrical socket that is easily accessible In case of emergenci...

Page 12: ...t an appropriate collection point and not place it in the normal domestic waste stream International ENERGY STAR Qualification Statement The purpose of the International ENERGY STAR Program is to promote the development and popularization of energy efficient office equipment As an ENERGY STAR Partner Brother Industries Ltd has determined that this product meets the ENERGY STAR specifications for e...

Page 13: ... radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encourag...

Page 14: ...uipment is subject to the following two conditions 1 it is possible that this equipment or device may not cause harmful interference and 2 this equipment or device must accept any interference including interference that may cause undesired operation La operación de este equipo está sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicia...

Page 15: ... Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 This means that the equipment does not produce hazardous laser radiation Since radiation emitted inside the equipment is completely confined within protective housings and external covers the laser beam cannot escape from the product during any phase of user operation FDA Regulations For 110 120V m...

Page 16: ...nnot recommend using them overseas because it may violate the Telecommunications Regulations MFC models only of that country and the power requirements of your product may not be compatible with the power available in foreign countries Using USA or Canada models overseas is at your own risk and may void your warranty ...

Page 17: ...IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality Prohibition icons indicate actions that must not be performed Electrical Hazard icons alert you to possible electrical Shock Fire hazard icons alert you to the possibility of fire Hot Surface icons warn you not to touch product parts that are hot Note Notes t...

Page 18: ...hen the power cord from the AC power outlet as well as any telephone RJ 11 MFC only or Ethernet RJ 45 cables Network models only from the product Never push objects of any kind into this product through cabinet slots since they may touch dangerous voltage points or short out parts DO NOT handle the plug with wet hands DO NOT use this product during an electrical storm Always make sure the plug is ...

Page 19: ...the telephone line has been unplugged from the wall jack Never install telephone wiring during a lightning storm Never install a telephone wall jack in a location that is wet or may become wet for example near a refrigerator or other appliance that produces condensation DO NOT put a toner cartridge a toner cartridge and drum unit assembly or waste toner box into a fire It could explode resulting i...

Page 20: ...When you move the product grasp the side handholds that are under the scanner DO NOT carry the product by holding it at the bottom If you do not carry the machine properly the machine could slip out of your hands and injury could result Some areas of the product can cause injury if covers shaded are closed with force Take care when placing your hand in the areas shown in the illustrations and DO N...

Page 21: ...ear water or locations that may become wet for example near a bath tub wash bowl kitchen sink or washing machine in a wet basement or near a swimming pool 2 Avoid using this product during an electrical storm There may be a remote risk of an electric shock from lightning 3 DO NOT use this product to report a gas leak in the vicinity of the leak 4 Use only the power cord provided with the product R...

Page 22: ...lle von Störungen der Lasereinheit muß diese ersetzt werden Das Gehäuse der Lasereinheit darf nicht geöffnet werden da sonst Laserstrahlen austreten können Additional Information When servicing the optical system of the machine be careful not to place a screwdriver or other reflective object in the path of the laser beam Be sure to take off any personal accessories such as watches and rings before...

Page 23: ...ter July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 06 is a REN of 0 6 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of servi...

Page 24: ...s and Certificates of Title to motor vehicles under certain State Provincial law Copying copyrighted works may be regulated by Federal State or local laws For more information consult an appropriate authority or advisor WARNING For protection against the risk of electrical shock always disconnect all cables from the walloutlet before the equipment is installed serviced or modified DO NOT attempt t...

Page 25: ... A N A N A N A N A N A FAX N A N A N A N A N A N A N A N A Ten key Touch panel N A N A N A N A N A N A N A Touch panel Model MFC 7380 MFC 7480D MFC L2700D MFC L2701D MFC L2680W MFC L2700DW MFC L2701DW MFC L2703DW MFC L2705DW MFC L2700DN MFC 7880DN MFC L2720DW MFC L2740DW Wired Wireless LAN N A N A N A Wireless Wired Wireless Wired Wired Wired Wireless Wired Wireless Duplex printing N A N A Auto Du...

Page 26: ...seconds at 73 4F 23 C First print time From Ready mode Less than 8 5 seconds at 73 4F 23 C From Sleep mode Less than 17 5 seconds at 73 4F 23 C CPU ARM9 266 MHz Backup Clock N A Dimensions W x D x H Carton size 567 x 517 x 414 mm 22 3 x 20 4 x 16 3 inch 567 x 517 x 435 mm 22 3 x 20 4 x 17 1 inch 567 x 517 x 414 mm 22 3 x 20 4 x 16 3 inch Machine size 409 x 398 5 x 267 mm 16 1 x 15 7 x 10 5 inch 40...

Page 27: ...kg 21 8 lb 9 6 kg 21 2 lb for the U S A 10 1 kg 22 3 lb for China 9 7 kg 21 4 lb for Europe Asia 11 1 kg 24 5 lb for the U S A 11 2 kg 24 7 lb for Europe Asia 11 6 kg 25 6 lb for China 9 8 kg 21 6 lb for the U S A 9 9 kg 21 8 lb for Europe Oceania without Carton and toner drum 9 0 kg 19 8 lb 8 7 kg 19 2 lb for the U S A 9 2 kg 20 3 lb for China 8 5 kg 18 7 lb for Europe 8 8 kg 19 4 lb for Asia 10 ...

Page 28: ...b for China 14 4 kg 31 7 lb for Asia 13 8 kg 30 4 lb for the U S A 14 4 kg 31 7 lb for Europe Asia 13 9 kg 30 6 lb for Oceania 14 4 kg 31 7 lb for the U S A 14 6 kg 32 2 lb for Europe 14 1 kg 31 1 lb for Oceania 14 2 kg 31 3 lb for the U S A 14 8 kg 32 6 lb for Europe Asia 14 3 kg 31 5 lb for Oceania without Carton with toner drum 11 9 kg 26 2 lb 11 2 kg 24 7 lb 12 2 kg 26 9 lb for China 11 4 kg 2...

Page 29: ...ode type N A NC 8700h Wireless network Network node type N A NC 8300w N A NC 8300w Model MFC 7380 MFC 7480D MFC L2700D MFC L2701D MFC L2680W MFC L2700DW MFC L2701DW MFC L2703DW MFC L2705DW MFC 7880DN MFC L2700DN MFC L2720DW MFC L2740DW Wired network Network node type N A NC 8700h Wireless network Network node type N A NC 8300w N A NC 8300w Specifications are subject to change without notice ...

Page 30: ...aintenance parts Fuser Unit 50 000 pages Laser Unit 50 000 pages PF Kit 1 50 000 pages Model MFC 7380 MFC 7480D MFC L2700D MFC L2701D MFC L2700DN MFC L2680W MFC L2700DW MFC L2701DW MFC L2703DW MFC L2705DW MFC 7880DN MFC L2720DW MFC L2740DW Machine life Up to 50 000 pages or 5 years Part life ADF Up to 50 000 pages or 5 years Part life Document Scanner Unit Up to 50 000 pages or 5 years MTBF 4 000 ...

Page 31: ...ing A4 Letter size one sided pages in accordance with ISO IEC 19798 Shelf life 2 years without opening 6 months after opening Drum unit Life expectancy Approximately 12 000 pages 1 page job The life expectancy varies according to the use condition Shelf life 2 years The shelf life of toner cartridge and drum unit is guaranteed under the normal condition as below Temperature Normal condition 0 to 4...

Page 32: ... pages in accordance with ISO IEC 19798 Shelf life 2 years without opening 6 months after opening Drum unit Life expectancy Approximately 12 000 pages 1 page job The life expectancy varies according to the use condition Shelf life 2 years The shelf life of toner cartridge and drum unit is guaranteed under the normal condition as below Temperature Normal condition 0 to 40 C Storage condition at the...

Page 33: ...C L2703DW MFC L2705DW MFC 7880DN MFC L2720DW MFC L2740DW Paper input ADF Plain Paper Recycled Paper Media weight ADF 64 to 90 g m2 17 to 24 lb Media size ADF Width 147 3 to 215 9 mm Length 147 3 to 355 6 mm Width 5 8 to 8 5 inch Length 5 8 to 14 0 inch Specifications are subject to change without notice Model MFC 7380 MFC 7480D MFC L2700D MFC L2701D MFC L2700DN MFC L2680W MFC L2700DW MFC L2701DW M...

Page 34: ...i Auto duplex scanning copy N A Model MFC 7380 MFC 7480D MFC L2700D MFC L2701D MFC L2680W MFC L2700DN MFC L2700DW MFC L2701DW MFC L2703DW MFC L2705DW MFC 7880DN MFC L2720DW MFC L2740DW Copy Speed A4 Letter Up to 30 32 cpm Up to 24 24 cpm Up to 26 27 cpm for the U S A Europe Australia Up to 30 32 cpm for New Zealand Asia Up to 30 32 cpm First copy out time FromReady mode and Paper tray Less than 10...

Page 35: ...me 2 41 seconds Letter 2 56 seconds A4 Color 7 22 seconds Letter 7 67 seconds A4 Model MFC 7380 MFC L2700D MFC L2701D MFC 7480D MFC L2700DN MFC 2680W MFC L2700DW MFC L2701DW MFC L2703DW MFC L2705DW MFC 7880DN MFC L2720DW MFC L2740DW Resolution Optical FB Maximum 600 x 2 400 dpi ADF Maximum 600 x 600 dpi Resolution Interpolated Maximum scanning 19 200 main scanning x 19 200 dpi sub scanning Scannin...

Page 36: ...g or disconnecting the cable Be sure to hold the connector 3 Static electricity charged in your body may damage electronic parts Before handling the PCBs touch a metal section of the machine to discharge static electricity When transporting PCBs be sure to wrap them in conductive sheets When replacing the PCBs wear a grounding wrist band and perform replacement on an antistatic mat Also take care ...

Page 37: ...e heat moisture or dust 4 Hold the machine level while moving it Be sure to move or lift the machine with two or more people Fig 2 1 Power supply 1 Power described on the rating label attached on the machine is supplied Power fluctuation should be within 10 of the rated voltage 2 The AC input power supply is within the regulated value 3 The cables and harnesses are connected correctly 4 The fuses ...

Page 38: ...tion pad may cause paper feed problems If condensation has formed in the machine leave the machine for at least two hours until it reaches room temperature If the drum unit is unpacked soon after it is moved to a warm room from a cold location condensation may occur inside the unit which may cause printing failure Leave the drum unit for one or two hours until it reaches room temperature and then ...

Page 39: ... Laser unit Registration rear actuator Front side Registration front actuator Manual feed slot Paper dust cleaning roller Paper feed actuator Separation pad Separation roller Pick up roller Plate Duplex paper feed roller Pressure roller Duplex tray Heat roller Eject actuator Eject roller 1 Back cover Registration roller ...

Page 40: ...nning position sensor First side CIS unit Second side CIS unit Second side document scanning position sensor Document detection sensor Document ejection roller ASSY Second side white bar Document feed roller ASSY 2 ADF separation pad Document separate roller Document detection actuator Document pick up roller ADF cover actuator Document guide ADF document support Scanner glass Document cover ADF d...

Page 41: ...2 6 Confidential 2 2 Paper Feeding 2 2 1 Printer part Fig 2 4 Eject to output tray Feed from manual feed slot Front side Duplex path Back side Eject to back side ...

Page 42: ...2 7 Confidential 2 2 2 Scanner part Fig 2 5 Document feed path ...

Page 43: ... eject roller 1 Eject actuator Eject sensor Determines whether paper is ejected from the fuser unit Detects the rear edge of the paper in duplex printing mode to adjust the turn over timing of the eject roller 2 Eject roller 1 Feeds the paper ejected from the fuser unit to eject roller 2 Eject roller 2 Ejects paper to the face down output tray During the duplex printing the eject roller 2 rotates ...

Page 44: ...er motor First side CIS unit Speaker T1 clutch Polygon motor Back cover duplex tray sensor Paper feed sensor Paper feed sensor PCB LCD models Touch panel models Wireless LAN PCB High voltage power supply PCB Registration rear sensor Registration front rear sensor PCB Registration front sensor Fan Front cover sensor Second side document scanning position sensor PCB Second side document scanning pos...

Page 45: ...SY Laser unit Wireless LAN PCB Roller holder ASSY Main PCB ASSY T1 clutch Registration clutch New toner sensor PCB ASSY Motor drive sub ASSY Fuser gear 67R 40R Eject sensor PCB ASSY Registration front rear actuator holder ASSY ADF unit For models with ADF Document cover ASSY For models without ADF Document scanner unit Panel unit For models with touch panel Panel unit For models without touch pane...

Page 46: ...r detected a temperature higher than the specified temperature 2 35 0205 050C When the center thermistor of the fuser unit was higher than the idle temperature the side thermistor detected a temperature lower than the specified temperature 2 35 0206 050D 0207 050F An error occurred in the fuser unit 2 35 0208 0600 A communication error occurred between the ASIC controlled by engine and the motor d...

Page 47: ...04 2409 1100 2501 1200 2502 1300 2503 1400 2504 1500 2601 1C00 2602 1D01 2603 1D02 2604 1D03 2605 1D04 2701 1E01 2702 1E02 2703 2001 2801 2002 2802 2003 2803 2004 2804 2005 2805 2006 2806 2101 2901 2102 2902 2103 2903 2104 2904 2105 2905 2201 2906 2202 2A01 2203 2A02 2204 2A03 2205 2B01 2206 2B02 2207 2C01 2301 2C02 2302 2D01 2401 2E01 ...

Page 48: ... 3002 4800 3003 4900 3102 4A00 3202 4B01 Dot count or develop roller counter of the toner is reaching the upper limit 2 38 3301 4B02 3302 4B03 3401 4B04 3402 4C01 Dot count or develop roller counter of the toner has reached the upper limit in the toner stop mode 2 39 3501 4C02 3601 4C03 3701 4C04 3702 4C05 3703 4D01 Dot count or develop roller counter of the toner has reached the upper limit in th...

Page 49: ...or was detected in the fuser unit This message is displayed for approximately 15 minutes when the machine is restarted after error code 6901 has occurred 2 42 5702 6A00 Detected discharge that may be attributable to dirty corona wire on the drum unit 2 43 5801 6B01 5802 6B02 5902 6B03 5A02 6B04 5B02 6B0A 5C02 6C01 6001 The front cover sensor detected that the front cover was open 2 40 6C02 6002 6C...

Page 50: ...1 8604 7602 8701 7700 The registration front sensor does not detect paper pass within the specified time after the first side was printed in duplex printing mode 2 46 8702 7701 8703 7702 8801 7703 8802 7704 8901 7705 8902 7801 8903 The back cover duplex tray sensor detected that the cover was open when duplex printing is started Before registering printing data to engine 2 47 7802 8904 The back co...

Page 51: ...ze was specified in duplex printing 2 50 9001 9702 9002 When printing from the paper tray the size of paper set in the paper tray does not match the size specified by the driver 2 49 9703 9003 9704 9004 9705 9005 9801 9102 9802 9103 9803 9104 9804 9105 9901 9200 9902 9301 9903 9302 When printing from the paper tray the paper feed sensor detected that there was no paper set in the paper tray 2 49 9...

Page 52: ...de CIS or second side CIS 2 52 C002 A800 C003 A900 C004 AA00 C700 There is insufficient memory to expand PC print data 2 55 AB00 C800 The memory size allotted for Secure print was exceeded when saving Secure print data 2 55 AC00 When scanning the fax white or black correction data for the second side CIS was not within the correct range First time 2 52 C900 AD00 Image processing cannot be complete...

Page 53: ... FB06 E600 Write error in the EEPROM of the main PCB ASSY 2 57 FB07 E701 Irregular operation of the flash ROM file system on the main PCB 2 57 FB08 E702 Read error in the flash ROM on the main PCB 2 57 FB09 E900 FB0A EC00 FB0B F900 The country code was not entered correctly 2 57 FB0C FA01 FB0D FA02 FB0F FA03 FC01 FB01 FC02 FB02 FC03 FB03 FC04 FB04 FC05 FB05 ...

Page 54: ...er which can be found behind the Back Cover of the machine The eject sensor detected that the fuser cover was open 6004 2 40 Make sure there is no paper jammed inside the machine and close the Back Cover then press Start The eject sensor was ON when the power switch was turned ON 7C00 2 46 Document Jam Clear the scanner jam then press the Stop Key The first side document scanning position sensor d...

Page 55: ...ting from the paper tray the paper feed sensor detected that there was no paper set in the paper tray 9302 2 49 No Toner Open the Front Cover then install the Toner Cartridge The new toner sensor detected that the toner cartridge was not set 6101 2 41 Out of Memory Press Stop Key There is insufficient memory to expand PC print data C700 2 55 Print Data Full Print Data is full Press Stop and delete...

Page 56: ...d load the same size paper as the Printer driver setting A tray set to duplex printing incompatible size was specified in duplex printing 9701 2 50 Specify the correct paper The registration rear sensor detected that the paper fed was smaller or larger than the specified size in duplex printing mode 8A01 2 47 Size mismatch Fax received Set correct paper size in menu The paper size setting for the ...

Page 57: ...at the cover was open when duplex printing is started Before registering printing data to engine 8903 2 47 The back cover duplex tray sensor detected that the cover was open during duplex printing After registering printing data to engine 8904 2 47 Error Messages Description Error codes Refer to Upper line Lower line ...

Page 58: ...e there is no paper jammed inside the machine and close the Back Cover then press Retry The eject sensor was ON when the power switch was turned ON 7C00 2 46 Document Jam Open the ADF cover and clear the scanner jam then press Stop x The first side document scanning position sensor detected that the document length was 90 cm or longer while scanning the document A200 2 50 The first side document s...

Page 59: ...ront Cover then install the Toner Cartridge The new toner sensor detected that the toner cartridge was not set 6101 2 41 Out of Memory Press stop x There is insufficient memory to expand PC print data C700 2 55 Phone line may not be connected Check line connection Refer to User s Guide Auto detect ended without detecting the line voltage 2 94 Print Data Full Print Data is full Press Stop x and del...

Page 60: ...egal or Folio when receiving fax 8E01 2 48 Reload correct paper Detected that the size of the paper set to paper tray was over 10 mm shorter than letter size when receiving fax or printing a list report 8E02 2 48 Reload correct paper in Tray then press Retry When printing from the paper tray the size of paper set in the paper tray does not match the size specified by the driver 9002 2 49 Supplies ...

Page 61: ...tected that the cover was open when duplex printing is started Before registering printing data to engine 8903 2 47 The back cover duplex tray sensor detected that the cover was open during duplex printing After registering printing data to engine 8904 2 47 Error Messages Description Error codes Refer to Upper line Lower line ...

Page 62: ... the caller in receiving 2 96 1C 01 Detected that access to the NGN line was not authorized T38 403 Forbidden 2 96 1C 02 No file or folder directory found as a result of search via the NGN line T38 404 Not Found 2 96 1C 03 Remote station does not support the NGN line T38 488 Not Acceptable Here 2 96 1C 04 SIP Session Initiation Protocol connection not possible T38 USW NGN fax setting is OFF or cal...

Page 63: ...ission 2 96 32 02 Remote terminal not ready for polling 2 96 32 10 Remote terminal not equipped with password function or its password switch is OFF 2 96 32 11 Remote terminal not equipped with or not ready for confidential mailbox function 2 96 32 12 Remote terminal not equipped with or not ready for relay broadcasting function 2 96 32 13 No confidential mail in the remote terminal 2 96 32 14 Ava...

Page 64: ...elephone number does not much 2 96 63 02 Password not correct 2 96 63 03 Polling ID not correct 2 96 63 04 Specified confidential ID and MailBox ID do not match 2 96 63 05 Relay broad casting ID not correct 2 96 63 06 Specified Retrieval ID and MailBox Retrieval ID do not match 2 96 63 07 Select receiving ID not correct 2 96 63 08 Cipher Key not correct 2 96 74 XX DCN received 2 96 80 01 Fallback ...

Page 65: ...PC interface error 2 96 C0 01 No common modulation mode or failed to poll 2 96 C0 02 Unable to detect JM 2 96 C0 03 Unable to detect CM 2 96 C0 04 Unable to detect CJ 2 96 C0 10 Cannot finish V 34 negotiation or training 2 96 C0 11 Modem error detected during V 34 negotiation or training 2 96 C0 20 Modem error detected while sending commands 2 96 C0 21 Modem error detected while receiving commands...

Page 66: ...Turn the power off and then back on again Step Cause Remedy 1 Connection failure of the main motor flat cable Reconnect the main motor flat cable 2 Connection failure of the LVPS harness Reconnect the LVPS harness 3 Damaged fuser gear Replace the fuser gear 4 Main motor failure Replace the main motor 5 Damaged fuser unit Replace the fuser unit 6 Low voltage power supply PCB failure Replace the low...

Page 67: ...ser unit second time Error code 0405 Cannot detect the synchronized signal of the polygon motor for the laser unit first time Print Unable 03 Turn the power off and then back on again Print Unable 04 Turn the power off and then back on again Step Cause Remedy 1 Connection failure of the laser unit flat cable Reconnect the laser unit flat cable 2 Laser unit flat cable failure Replace the laser unit...

Page 68: ...an the specified value Error code 0504 After the heat unit was heated normally the center thermistor of the fuser unit detected a temperature lower than the specified value Error code 0505 The center thermistor of the fuser unit detected a temperature rise greater than the specified value within the specified time Print Unable 05 Turn the power off and then back on again Print Unable 05 Turn the p...

Page 69: ... thermistor harness of the fuser unit Reconnect the center or side thermistor harness of the fuser unit 2 Connection failure of the fuser unit heater harness Reconnect the fuser unit heater harness 3 Connection failure of the eject sensor PCB flat cable Reconnect the eject sensor PCB flat cable 4 Connection failure of the LVPS harness Reconnect the LVPS harness 5 Eject sensor PCB failure Replace t...

Page 70: ...le 05 Turn the power off and then back on again Print Unable 05 Turn the power off and then back on again User Check Turn OFF the power switch After several seconds turn ON the power again and check that this error is reset Step Cause Remedy 1 Connection failure of the center or side thermistor harness of the fuser unit Reconnect the center or side thermistor harness of the fuser unit 2 Connection...

Page 71: ...n again User Check Turn OFF the power switch After several seconds turn ON the power again and check that this error is reset Step Cause Remedy 1 Low voltage power supply PCB failure Replace the low voltage power supply PCB ASSY Refer to 1 3 29 Reset irregular power supply detection counter of low voltage power supply PCB function code 88 in Chapter 5 to reset the irregular power supply detection ...

Page 72: ...e Reconnect the HVPS flat cable 3 Fan failure Replace the fan 4 Low voltage power supply PCB failure Replace the low voltage power supply PCB ASSY 5 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 6 Main PCB failure Replace the main PCB ASSY Print Unable 0B Turn the power off and then back on again Print Unable 0B Turn the power off and then back on again User ...

Page 73: ...B01 Dot count or develop roller counter of the toner is reaching the upper limit Drum End Soon Replace Drum User Check Prepare a new drum unit Step Cause Remedy 1 Replace the drum unit with a new one and reset the drum counter If the error display is not cleared the main PCB is faulty Replace the main PCB ASSY Toner Low User Check Prepare a new toner cartridge Step Cause Remedy 1 Main PCB failure ...

Page 74: ...imit Step Cause Remedy 1 If the error display is not cleared after replacing the toner cartridge with a new one the main PCB is faulty Replace the main PCB ASSY Cartridge Error Put the Toner Cartridge back in User Check Replace the toner cartridge with a new one again If the machine is on the uneven surface place it on a level surface Step Cause Remedy 1 Connection failure of the new toner sensor ...

Page 75: ...r supply PCB ASSY 3 Main PCB failure Replace the main PCB ASSY Cover is Open Close the Fuser Cover which can be found behind the Back Cover of the machine User Check Close the fuser cover Step Cause Remedy 1 Eject actuator coming off or caught in sections of the machine Reattach the eject actuator 2 Fuser cover attachment failure Reattach the fuser cover 3 Connection failure of the eject sensor PC...

Page 76: ...e toner cartridge with a new one Step Cause Remedy 1 New toner actuator coming off Reattach the new toner actuator 2 Connection failure of the new toner sensor PCB flat cable Reconnect the new toner sensor PCB flat cable 3 New toner sensor PCB failure Replace the new toner sensor PCB ASSY 4 Main PCB failure Replace the main PCB ASSY Cooling Down Wait for a while User Check Lower the room temperatu...

Page 77: ...e Remedy 1 Connection failure of each fuser unit harness Reconnect each harness of the fuser unit 2 Connection failure of the eject sensor PCB flat cable Reconnect the eject sensor PCB flat cable 3 Fuser unit failure Replace the fuser unit 4 Eject sensor PCB failure Replace the eject sensor PCB ASSY 5 Low voltage power supply PCB failure Replace the low voltage power supply PCB ASSY 6 Main PCB fai...

Page 78: ... two to three times to clean the corona wire Clean the terminal of the drum unit Replace the drum unit Step Cause Remedy 1 Dirt on the high voltage power supply PCB terminal Clean the electrodes of the machine 2 High voltage electrodes attachment failure Check if the problem disappears after pressing each electrode If not reattach the electrodes 3 High voltage power supply PCB failure Replace the ...

Page 79: ...over pull out the Drum Unit completely and remove the jammed paper User Check Remove the jammed paper Step Cause Remedy 1 Foreign object inside the machine Remove the foreign object 2 Connection failure of the eject sensor PCB flat cable Reconnect the eject sensor PCB flat cable 3 Eject actuator coming off or caught in sections of the machine Reattach the eject actuator 4 Fuser cover attachment fa...

Page 80: ...g system Replace the main frame L ASSY 7 Main PCB failure Replace the main PCB ASSY Jam Tray Remove the jammed paper from Tray User Check Remove the jammed paper Close the paper tray correctly Step Cause Remedy 1 Foreign object in the front section of the paper tray Remove the foreign object 2 Paper dust cleaning roller attachment failure Reattach the paper dust cleaning roller 3 Connection failur...

Page 81: ... of the paper tray Remove the foreign object 3 Back cover attachment failure Reattach the back cover 4 Fuser cover attachment failure Reattach the fuser cover 5 Duplex tray failure Replace the duplex tray 6 Damaged gears in the feeding system Replace the main frame L ASSY 7 Main PCB failure Replace the main PCB ASSY Cover is Open Make sure there is no paper jammed inside the machine and close the ...

Page 82: ...ose the Back Cover of the machine User Check Close the back cover correctly Step Cause Remedy 1 Back cover duplex tray sensor attachment failure Reattach the back cover duplex tray sensor 2 Boss to push the back cover duplex tray sensor is broken Replace the back cover 3 Back cover duplex tray sensor failure Replace the eject sensor PCB ASSY 4 Main PCB failure Replace the main PCB ASSY Size Error ...

Page 83: ... harness Reconnect the registration front rear sensor PCB harness 3 Connection failure of the HVPS flat cable Reconnect the HVPS flat cable 4 HVPS flat cable breakage Replace the HVPS flat cable 5 Registration rear sensor failure Replace the registration front rear actuator holder ASSY 6 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 7 Main PCB failure Replace...

Page 84: ...he paper set in the paper tray Step Cause Remedy 1 Registration rear actuator caught in some sections of the machine Reattach the registration rear actuator 2 Registration rear sensor failure Replace the registration front rear actuator holder ASSY 3 Main PCB failure Replace the main PCB ASSY No Paper Load paper No Paper Load paper in Tray User Check Set paper in the paper tray Step Cause Remedy 1...

Page 85: ...ame size to the specified paper tray Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Scan Unable Remove the original document Turn the power off then on again Step Cause Remedy 1 Incorrect correction data for second side CIS unit Execute Set CIS scan area function code 55 2 Second side CIS unit failure Replace the second side CIS unit 3 Main PCB failure Replace the main PCB ASSY Doc...

Page 86: ...of the first side document scanning position sensor PCB harness Reconnect the first side document scanning position sensor PCB harness 3 First side document scanning position sensor failure Replace the first side document scanning position sensor PCB ASSY 4 Main PCB failure Replace the main PCB ASSY Cover is Open Close the ADF Cover then press the Stop Key User Check Close the ADF cover correctly ...

Page 87: ...p Cause Remedy 1 Incorrect correction data for first side CIS Execute Set CIS scan area function code 55 2 First side CIS unit failure Replace the first side CIS unit 3 Main PCB failure Replace the main PCB ASSY Print Unable A7 Turn the power off and then back on again User Check Install the latest firmware Step Cause Remedy 1 Second side CIS unit failure Replace the second side CIS unit 2 First s...

Page 88: ...main PCB ASSY Scan Unable AF Turn the power off and then back on again Step Cause Remedy 1 Dust on the CIS rail Remove the dust on the CIS rail 2 CIS drive belt coming off Reattach the CIS drive belt 3 CIS carriage coming off Reattach the CIS carriage 4 Connection failure of the document scanner motor harness Reconnect the document scanner motor harness 5 First side CIS unit failure Replace the fi...

Page 89: ...de CIS unit 5 Second side document hold failure Replace the ADF unit 6 White tape failure Replace the document scanner unit 7 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Incorrect correction data for second side CIS unit Execute Set CIS scan area function code 55 2 Second side CIS unit failure Replace the second side CIS unit 3 Main PCB failure Replace the main PCB ASSY Scanner ...

Page 90: ...use Remedy 1 First side document scanning position actuator caught in some sections of the machine Reattach the first side document scanning position actuator 2 First side document scanning position sensor failure Replace the first side document scanning position sensor PCB ASSY 3 Main PCB failure Replace the main PCB ASSY Out of Memory Press Stop Key Print Data Full Print Data is full Press Stop ...

Page 91: ...ect the modem flat cable 2 Modem PCB failure Replace the modem PCB ASSY 3 Main PCB failure Replace the main PCB ASSY Print Unable D8 Turn the power off and then back on again User Check Check that there is no object on the touch panel Install the latest firmwares panel firmware and main firmware Step Cause Remedy 1 Connection failure of the touch panel flat cable Reconnect the touch panel flat cab...

Page 92: ... Turn the power off and then back on again Print Unable E1 Turn the power off and then back on again User Check Install the latest firmware Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Print Unable E5 Turn the power off and then back on again Print Unable E6 Turn the power off and then back on again Print Unable E7 Turn the power off and then back on again Print Unable E7 Turn th...

Page 93: ...id of the paper dust in the area described in the figure below 2 Roller holder ASSY attachment failure Reattach the roller holder ASSY correctly 3 Connection failure of the main motor flat cable Reconnect the main motor flat cable 4 Connection failure of the paper feed sensor harness Reconnect the paper feed sensor harness ASSY 5 Paper feed actuator coming off Reattach the paper feed actuator 6 Co...

Page 94: ... sensor PCB harness Reconnect the registration front sensor PCB harness 5 HVPS flat cable breakage Replace the HVPS flat cable 6 Registration clutch failure Replace the registration clutch 7 Registration front sensor failure Replace the registration front rear actuator holder ASSY 8 Connection failure of the HVPS flat cable Reconnect the HVPS flat cable 9 Main motor failure Replace the main motor ...

Page 95: ... the paper in paper tray or rotate the paper 180 Adjust each paper guide according to the paper size Check that the thickness of the paper is 60 to 105 g m2 60 to 163 g m2 for manual feed slot Check that there is not too much paper set in the paper tray Check that the type of paper is appropriate Clean the pick up roller Check that the green envelope lever is not lowered on only one side Replace t...

Page 96: ...in PCB failure Replace the main PCB ASSY User Check Close the back cover correctly Set the duplex tray correctly Set the driver setting to duplex printing Use A4 or Letter paper specified by the manufacturer Step Cause Remedy 1 Eject actuator coming off Reattach the eject actuator 2 Back cover failure Replace the back cover 3 Back cover duplex tray sensor or eject sensor failure Replace the eject ...

Page 97: ...on front actuator coming off Reattach the registration front actuator 4 Connection failure of the registration front rear sensor PCB harness Reconnect the registration front rear sensor PCB harness 5 Connection failure of the registration clutch harness Reconnect the registration clutch harness 6 Connection failure of the HVPS flat cable Reconnect the HVPS flat cable 7 HVPS flat cable breakage Rep...

Page 98: ...rness 3 Registration front actuator coming off Reattach the registration front actuator 4 Connection failure of the registration clutch harness Reconnect the registration clutch harness 5 Connection failure of the HVPS flat cable Reconnect the HVPS flat cable 6 HVPS flat cable breakage Replace the HVPS flat cable 7 Registration front sensor failure Replace the registration front rear actuator hold...

Page 99: ...ff Reattach the eject actuator 3 Connection failure of the eject sensor PCB flat cable Reconnect the eject sensor PCB flat cable 4 Connection failure of the registration clutch harness Reconnect the registration clutch harness 5 Fuser cover attachment failure Reattach the fuser cover 6 Registration clutch failure Replace the registration clutch 7 Eject sensor failure Replace the eject sensor PCB A...

Page 100: ...ble 4 Fuser cover attachment failure Reattach the fuser cover 5 Eject sensor failure Replace the eject sensor PCB ASSY 6 Damaged gears in the ejecting system Replace the main frame L ASSY 7 Fuser unit failure Replace the fuser unit 8 Main PCB failure Replace the main PCB ASSY User Check Flip over the paper in paper tray or rotate the paper 180 Check that the thickness of the paper is 60 to 105 g m...

Page 101: ... Image distortion 2 69 All black 2 70 Dirt on the paper 2 70 Vertical streaks 2 71 Black vertical streaks on a light background 2 72 Horizontal streaks 2 72 White vertical streaks 2 73 White horizontal streaks 2 73 Faint print 2 73 White spots 2 74 Single colored dot or dirt 2 75 Black band 2 75 Downward fogging of solid color 2 76 Horizontal lines 2 76 Ghost 2 76 Fogging 2 77 ...

Page 102: ...ectrodes of the drum unit and those of the machine Refer to Fig 2 8 and Fig 2 9 2 Dirt on the electrodes of the toner cartridge and those of the machine Clean the electrodes of the toner cartridge and those of the machine Refer to Fig 2 8 and Fig 2 9 3 Wrong adjusted value of the laser unit entered Refer to 1 4 Setting Serial Number and Entering Adjusted Value of Laser Unit in Chapter 4 and enter ...

Page 103: ...of the laser unit correctly 4 Dirt on the electrodes of the high voltage power supply PCB Clean the electrodes of the machine Refer to Fig 2 9 5 Fuser unit failure Replace the fuser unit 6 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 7 Main PCB failure Replace the main PCB ASSY 8 Laser unit failure Replace the laser unit User Check Check the usage environmen...

Page 104: ... the electrodes of the toner cartridge and those of the machine Refer to Fig 2 8 and Fig 2 9 3 Connection failure of the laser unit flat cable Reconnect the laser unit flat cable 4 Laser unit attachment failure Reattach the laser unit 5 Laser unit flat cable failure Replace the laser unit flat cable 6 Dirt on the electrodes of the high voltage power supply PCB Clean the electrodes of the machine R...

Page 105: ...2 9 3 Laser unit flat cable failure Replace the laser unit flat cable 4 Dirt on the electrodes of the high voltage power supply PCB Clean the electrodes of the machine Refer to Fig 2 9 5 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 6 Laser unit failure Replace the laser unit 7 Main PCB failure Replace the main PCB ASSY User Check This problem may disappear a...

Page 106: ...or Replace the drum unit with a new one Replace the toner cartridge with a new one Step Cause Remedy 1 Dirt on the paper feed system Wipe off the dirt 2 FG harnesses or FG plate attachment failure not grounded correctly Retighten the screws to secure the FG harnesses or FG plate Fix the bent tray ground spring of the paper tray Refer to the figure below 3 Dirt on the fuser unit Replace the fuser u...

Page 107: ...ilure Replace the laser unit User Check Clean the corona wire of the drum unit This problem may disappear after printing multiple sheets of paper Refer to the User s Guide to remove the dirt from the exposure drum using a cotton applicator Replace the drum unit with a new one Replace the toner cartridge with a new one Step Cause Remedy 1 Dirt on the charge electrodes Clean the electrodes of the dr...

Page 108: ...ser Check This problem may disappear after printing multiple sheets of paper Replace the drum unit with a new one Replace the toner cartridge with a new one Step Cause Remedy 1 Dirt on the charge electrodes Clean the electrodes of the drum unit and those of the machine Refer to Fig 2 8 and Fig 2 9 2 Scratch or dirt on the fuser unit Replace the fuser unit 3 High voltage power supply PCB failure Re...

Page 109: ...t with a new one Replace the toner cartridge with a new one Step Cause Remedy 1 Accumulated paper dust Remove the paper dust cleaning roller cover and get rid of the paper dust in the area described in Fig 2 10 2 Clogged filter Clean the filter 3 Scratch or dirt on the fuser unit Replace the fuser unit 4 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY ...

Page 110: ...f rollers Refer to the table below and determine the cause based on the diameter of the rollers or the pitch at which defects appear on the image Part name Pitch at which defects appear in the image Develop roller 32 4 mm Exposure drum 94 2 mm Heat roller in the fuser unit 78 5 mm Pressure roller in the fuser unit 78 5 mm User Check Clean the corona wire of the drum unit Return the corona wire cle...

Page 111: ...ne Step Cause Remedy 1 Dirt on the charge electrodes Clean the electrodes of the drum unit and those of the machine Refer to Fig 2 8 and Fig 2 9 2 Scratch or dirt on the fuser unit Replace the fuser unit 3 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY User Check Check the usage environment of the machine Using the machine in hot humid or cold dry conditions c...

Page 112: ... printing multiple sheets of paper Replace the toner cartridge with a new one Replace the drum unit with a new one Step Cause Remedy 1 New toner sensor PCB failure Replace the new toner sensor PCB ASSY 2 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 3 Main PCB failure Replace the main PCB ASSY Note This problem tends to occur when the life of the drum unit or...

Page 113: ...ect DCP XXXX HL XXXX or MFC XXXX in the USB Device Tree 5 Check the Product ID under DCP XXXX HL XXXX or MFC XXXX Product ID hexadecimal DCP L2500D 0321h DCP 7080 0368h DCP L2520D 0324h DCP 7080D 0367h DCP L2520DW 0322h DCP 7180DN 0369h DCP L2540DN 0326h MFC 7380 036Bh DCP L2540DW 0328h MFC 7480D 036Ch DCP L2560DW 0329h MFC 7880DN 036Dh HL L2380DW 0330h MFC L2680W 03BBh MFC L2700D 0373h MFC L2700D...

Page 114: ...ide Check the LAN cable Step Cause Remedy 1 Connection failure of the wireless LAN PCB Reconnect the wireless LAN PCB 2 Wireless LAN PCB failure Replace the wireless LAN PCB 3 Deformed LAN terminal pin Main PCB failure Replace the main PCB ASSY User Check Check the wireless LAN settings Check the access point settings Change the machine installation location Set the access point manually Step Caus...

Page 115: ...flat cable 5 Connection failure of the LVPS harness Reconnect the LVPS harness 6 Power cord failure Replace the power cord 7 Rubber key failure For models without touch panel Replace the panel unit 8 Panel PCB failure Replace the panel PCB ASSY 9 Key PCB failure For models with touch panel Replace the panel unit 10 LCD failure For models without touch panel Replace the LCD 11 Low voltage power sup...

Page 116: ...ection failure of the key PCB flat cable For models with touch panel Reconnect the key PCB flat cable 4 Connection failure of the LVPS harness Reconnect the LVPS harness 5 Rubber key failure For models without touch panel Replace the panel unit 6 Panel PCB failure Replace the panel PCB ASSY 7 Key PCB failure For models with touch panel Replace the panel unit 8 Low voltage power supply PCB failure ...

Page 117: ... sensor PCB ASSY 4 Main PCB failure Replace the main PCB ASSY User Check Set the toner cartridge correctly Step Cause Remedy 1 New toner actuator coming off Reattach the new toner actuator 2 Connection failure of the new toner sensor PCB flat cable Reconnect the new toner sensor PCB flat cable 3 New toner sensor PCB failure Replace the new toner sensor PCB ASSY 4 Main PCB failure Replace the main ...

Page 118: ...the machine Clean the electrodes of the drum unit and those of the machine Refer to Fig 2 8 and Fig 2 9 2 Dirt on the high voltage power supply PCB terminal Clean the electrodes of the machine Refer to Fig 2 9 3 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 4 Main PCB failure Replace the main PCB ASSY User Check Reset the drum counter according to the manual ...

Page 119: ...ch OFF and then ON again Leave the machine for 15 minutes This problem may then be cleared The machine may recover from the error when the test printing of the maintenance mode for service personnel is started However conducting this operation while the heater has not yet cooled may cause the fuser unit to melt Be careful User Check Turn ON the power switch then open the front cover and the back c...

Page 120: ...heck that the print data is not damaged Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY User Check Print the accumulated data Reduce the amount or resolution of the data Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY User Check Check that the PC Print is not forbidden Check the print limit ID Step Cause Remedy 1 Forgot ID Execute Initialize EEPROM parameters function...

Page 121: ...ess and reconnect it if necessary 4 Connection failure of ADF cover document detection sensor PCB harness Check the connection of the ADF cover document detection sensor PCB harness and reconnect it if necessary 5 Boss to push the ADF cover sensor of the ADF cover Replace the ADF cover ASSY 6 Document separate roller failure Replace the document separate roller 7 ADF cover document detection senso...

Page 122: ...Replace the document feed roller ASSY 1 8 First side document scanning position sensor failure Replace the first side document scanning position sensor PCB ASSY 9 ADF cover sensor failure Replace the ADF cover document detection sensor PCB ASSY 10 Main PCB failure Replace the main PCB ASSY User Check Check that the paper used for the document is not thinner than 64 g m2 Check that the paper used f...

Page 123: ...ilure Replace the main PCB ASSY User Check Check that the document guide is adjusted to suit the document size Check that the document is not curled Step Cause Remedy 1 Abrasion of document separate roller Replace the document separate roller ASSY 2 Abrasion of document feed roller Replace the document feed roller ASSY 1 User Check Check that the document size is within the standard Step Cause Rem...

Page 124: ...ADF glass Clean the document hold Step Cause Remedy 1 Incorrect white level correction data Execute Acquire white level data function code 55 2 First or second side CIS unit failure Replace the first or second side CIS unit 3 Main PCB failure Replace the main PCB ASSY Light 2 89 Faulty registration 2 90 Dark 2 90 Completely blank 2 91 All black 2 91 Vertical streaks 2 92 White streaks 2 92 Partial...

Page 125: ...the machine Reattach the second side document scanning position actuator 2 Document scanner unit Step Cause Remedy 1 Deviation of the scanning start position Execute Fine adjustment of scan start position function code 54 2 First side CIS unit failure Replace the first side CIS unit User Check Check that the contrast setting is not too dark Clean the document hold Step Cause Remedy 1 Incorrect whi...

Page 126: ...2 First or second side CIS unit failure Replace the first or second side CIS unit 3 Main PCB failure Replace the main PCB ASSY User Check Install all the latest firmwares Step Cause Remedy 1 Incorrect white level correction data Execute Acquire white level data function code 55 2 First or second side CIS unit failure Replace the first or second side CIS unit 3 Main PCB failure Replace the main PCB...

Page 127: ...second side CIS unit 4 Scratch on scanner glass Replace the document scanner unit 5 Scratch on ADF glass Replace the ADF unit User Check Clean the scanner glass or ADF glass Clean the document hold Step Cause Remedy 1 Dirt inside of scanner glass Clean the inside of the scanner glass 2 Dirt inside of ADF glass Clean the inside of the ADF glass 3 First or second side CIS unit failure Replace the fi...

Page 128: ...anner glass 2 Deformed document sponge Replace the document scanner unit User Check Clean the scanner glass or ADF glass Step Cause Remedy 1 Incorrect white level correction data Execute Acquire white level data function code 55 2 First or second side CIS unit failure Replace the first or second side CIS unit 3 Main PCB failure Replace the main PCB ASSY ...

Page 129: ...t cable For models with touch panel Reconnect the key PCB flat cable 6 Connection failure of ADF cover document detection sensor PCB harness Reconnect the ADF cover document detection sensor PCB harness 7 Connection failure of hook harness For models with handset Reconnect the hook harness 8 Document detection actuator coming off Reattach the document detection actuator 9 ADF cover actuator coming...

Page 130: ... User Check Check that the line cord is inserted into the socket correctly Check that the dial function setting tone pulse is correct Check that the handset curled cord is inserted correctly Check that the number to be dialed is saved correctly in the telephone directory Check that the receiver s machine works normally Move the machine to the other place to check whether there is no noise source n...

Page 131: ...1 Connection failure of modem flat cable Check the connection of the modem flat cable and reconnect it if necessary 2 Connection failure of modem FG harness Screw tighten the screws of the modem FG harness 3 Line cord breakage Replace the line cord 4 Modem PCB failure Replace the modem PCB ASSY 5 Main PCB failure Replace the main PCB ASSY ...

Page 132: ...ant section in the Network Setting Guide Check that the print data is not damaged Step Cause Remedy 1 Forgot print limit ID Execute Initialize EEPROM parameters function code 01 to reset ID and let user to input a new ID 2 Connection failure of the wireless LAN connector Reconnect the wireless LAN connector 3 Wireless LAN PCB failure Replace the wireless LAN PCB 4 Main PCB failure Replace the main...

Page 133: ...ect the panel harness 3 Connection failure of key PCB flat cable For models with touch panel Reconnect the key PCB flat cable 4 Connection failure of LCD flat cable Reconnect the LCD flat cable 5 Connection failure of LVPS harness Reconnect the LVPS harness 6 Power cord failure Replace the power cord 7 Panel PCB failure Replace the panel PCB 8 LCD failure Replace the LCD 9 Low voltage power supply...

Page 134: ...s end or shortcircuited When connecting flat cables do not insert them at an angle After insertion check that the cables are not at an angle When connecting or disconnecting harnesses hold the connector body not the cables If the connector is locked release it first After a repair check not only the repaired portion but also harness treatment Also check that other related portions are functioning ...

Page 135: ...th ADF Quick set up guide Insertion Printed bag ASSY Option carton Pad rear For models without ADF Machine For models without ADF Toner cartridge Toner pad Pad base For models without ADF Carton Machine For models with ADF Pad base For models with ADF Nip release sheet Tag drum toner Pad front For models without ADF ...

Page 136: ...ew pan S P washer M3x12DB Taptite cup S M3x12 Taptite cup S M3x8 SR Screw bind Screw bind M3x4 Screw pan S P washer M3 5x6 Taptite bind B Taptite bind B M3x10 Taptite bind B M4x12 Taptite cup S M3x6 SR Taptite cup B Taptite cup B M3x8 Taptite cup B M3x10 Screw pan S P washer M3x6 Taptite flat B Taptite flat B M3x10 ...

Page 137: ... M3x10 3 0 5 0 05 5 0 5 ADF front cover Taptite cup B M3x10 2 0 5 0 05 5 0 5 Upper document chute ASSY Taptite cup B M3x10 4 0 5 0 05 5 0 5 Lower document chute ASSY Taptite cup B M3x10 3 0 5 0 05 5 0 5 Drive frame ASSY Taptite cup B M3x10 3 0 5 0 05 5 0 5 ADF motor Screw pan S P washer M3x6 1 0 35 0 05 3 5 0 5 Hinge L support For models without ADF Taptite cup B M3x10 1 0 5 0 05 5 0 5 Hinge R sup...

Page 138: ...S M3x8 SR 3 0 6 0 1 6 1 Front chute ASSY Taptite bind B M4x12 2 0 8 0 1 8 1 Main frame L ASSY Taptite bind B M4x12 6a 7a 3 0 8 0 1 8 1 Taptite bind B M4x12 6c 1 0 75 0 05 7 5 0 5 Taptite cup S M3x6 SR 1 0 5 0 1 5 1 Taptite cup S M3x8 SR 3 0 5 0 1 5 1 Flat cable guide Taptite bind B M4x12 1 0 8 0 1 8 1 Laser L FG plate Screw pan S P washer M3x12DB 1 0 5 0 1 5 1 Motor drive sub ASSY Taptite bind B M...

Page 139: ... Fig 3 3 Fuser gear 67R 40R Fig 3 4 Lubricating oil type Maker name Lubrication point Quantity of lubrication BDX313 A Kanto Kasei Hinge ASSY L 9 places 2 0 mm dia ball FLOIL BG 10KS Kanto Kasei Fuser gear 67R 40R 3 places 1 5 to 2 0 mm dia ball ...

Page 140: ...rs These parts are subject to change without notice Note When handling gears make sure that frame L faces up Otherwise all gears come off 1 LY9021 PF gear 61R 26 4 LY9025 PF gear 34 2 LY9022 PF gear 31 29 5 LY9024 PF gear 25 18 3 LY9023 PF gear 46 6 LY9088 Feeder gear 34 1 2 3 5 4 6 1 2 3 5 4 6 ...

Page 141: ...gears make sure that frame L faces up Otherwise all gears come off 7 LY9006 Ejector gear 33 11 LY9005 Ejector gear 40 8 LY9008 DX gear 44 32 12 LY9007 Ejector gear 17 16 9 LY9026 Drum gear 115L 26L 13 LY9029 Fuser gear 67R 40R 10 LY9030 Fuser gear oneway 45L 23 LY9032 Fuser clutch LY9031 Fuser gear oneway 21 12 7 11 10 13 8 9 12 7 11 10 13 8 9 ...

Page 142: ...idential 7 HARNESS ROUTING 1 Right side of the machine Harness colors are subject to change for some reason Registration front rear sensor PCB harness RD BL WH BK Guide LVPS harness WH BR Guide Guides Hole Hole ...

Page 143: ...the registration chute Harness colors are subject to change for some reason Registration front rear sensor PCB harness RD BL WH BK LVPS harness WH BR Guides Registration front rear sensor PCB ASSY Registration chute Hole Hole Top side ...

Page 144: ...or harness ASSY WH BL RD Guide Registration clutch harness WH T1 clutch harness BL T1 clutch Guides Registration clutch Guide Main motor flat cable Main PCB ASSY HVPS flat cable Guides LVPS harness WH BR Guides Guides Hole Guides Eject sensor PCB flat cable Eject sensor PCB ASSY Rear side of the main PCB Hole Inside of the frame L Hook harness BK Back cover duplex tray sensor harness RD BL Back co...

Page 145: ...flat cable Guide Fuser unit Guides Side thermistor harness ASSY WH Center thermistor harness ASSY WH Eject sensor PCB ASSY Fuser unit Fuser unit heater harness WH Power cord Registration front rear sensor PCB harness RD BL WH BK High voltage power supply PCB ASSY Fan harness RD BK WH Fan Low voltage power supply PCB ASSY FG harness GN LVPS heater harness WH YW Guide Guides Guide Guides Inlet LVPS ...

Page 146: ...3 13 Confidential 5 New toner sensor PCB ASSY New toner sensor PCB ASSY Main PCB ASSY New toner sensor PCB flat cable Main PCB ASSY Guides New toner sensor PCB flat cable ...

Page 147: ...e Harness colors are subject to change for some reason Modem FG harness main YW Main PCB ASSY Modem Modem flat cable Main PCB ASSY Speaker harness RD BK Modem flat cable Modem FG harness LVPS GN Speaker unit Speaker harness RD BK Guides Flat core Guide ...

Page 148: ...7 Speaker unit Modem LVPS side Harness colors are subject to change for some reason Modem flat cable Modem PCB ASSY Guide Modem FG harness main YW Guides Speaker harness RD BK Guides Modem FG harness LVPS GN Speaker unit ...

Page 149: ...sensor PCB ASSY ADF cover document detection sensor PCB harness WH Guides Second side CIS unit Guides First side document scanning position sensor PCB harness WH ADF sensor harness WH First side document scanning position sensor PCB ASSY Second side document scanning position sensor PCB ASSY Guide ADF motor harness RD Second side CIS flat cable Band Guide Hole ADF FG harness GN ...

Page 150: ...ct to change for some reason First side CIS flat cable FB harness unit WH Flat core Flat core Panel FG harness GN Panel harness WH Panel harness WH For models with touch panel For models without touch panel First side CIS flat cable FB harness unit WH Guides ...

Page 151: ...3 18 Confidential 10 Panel unit Touch panel models only Guides Key PCB flat cable ...

Page 152: ...3 19 Confidential 11 Hook switch PCB ASSY Harness colors are subject to change for some reason Lower handset holder Guide Guide Hook harness BK Hook switch PCB ASSY ...

Page 153: ...n Upper document chute ASSY Lower document chute ASSY Document Scanner unit Second side CIS flat cable Second side document scanning position sensor PCB harness BL ADF motor harness RD Main PCB ASSY ADF FFC holder Second side CIS flat cable FFC holder ASSY ADF sensor harness WH ADF FG harness GN ...

Page 154: ...are subject to change for some reason First side CIS flat cable Document scanner unit Panel harness WH Hole Panel FG harness GN Document scanner FG harness BK Document scanner motor harness WH Panel FG harness GN First side CIS flat cable Panel harness WH FB harness unit WH ...

Page 155: ...3 Fan 5 10 9 26 Laser Unit Flat Cable 5 10 9 25 Filter 5 10 9 25 Air Duct 5 5 9 26 Laser Unit 15 20 9 6 Side Cover R 15 10 9 21 Fuser Unit 15 20 9 5 Support Flap 5 5 9 13 Document Cover ASSY For models without ADF 20 20 9 28 Roller Holder ASSY 10 10 9 12 3 ADF Document Output Support Flap 5 5 9 12 4 ADF Cover ASSY 5 5 9 14 Panel Unit For models with touch panel 30 30 9 15 2 Panel PCB ASSY 10 10 9 ...

Page 156: ...ansfer data by themselves using the procedure below Transfer the received FAX data as described in 1 3 15 Transfer received fax data log information function code 53 fax models only in Chapter 5 Note The number of files that can be transferred at a time is 99 When there are 100 or more files the operation procedure below must be performed several times to transfer all files TIP If there are both c...

Page 157: ...SB cable if connected LAN cable if connected Handset curled cord if connected Line cord if connected 2 Remove the following Paper tray Toner cartridge and drum unit Duplex tray LAN port cap EXT cap Handset Fig 3 9 Toner cartridge and drum unit Duplex tray LAN port cap USB cable LAN cable Paper tray EXT cap Handset Handset curled cord Line cord ...

Page 158: ...3 25 Confidential 9 2 Cord Hook 1 Remove the taptite cup B M3x8 screw to remove the cord hook two locations Fig 3 10 Taptite cup B M3x8 Taptite cup B M3x8 Cord hooks ...

Page 159: ...over outward and remove the pins on the outer chute ASSY 3 Pull out the right side of the back cover in the direction of the arrow A to remove it from the boss and remove the back cover in the direction of the arrow B Fig 3 11 Boss Back cover Back cover Pin Rib A Outer chute ASSY Rib B ...

Page 160: ...ute ASSY 1 Pull out the right side of the outer chute ASSY in the direction of the arrow A to remove the boss of the outer chute ASSY and remove the outer chute ASSY in the direction of the arrow B Fig 3 12 Boss Outer chute ASSY A B ...

Page 161: ...move the develop joint link from the front cover ASSY 3 Lift the rib on the front chute ASSY and slide the front cover ASSY in the direction of the arrow A to remove it Fig 3 13 4 Remove the support flap from the front cover ASSY Fig 3 14 Rib Front chute ASSY Develop joint link Front cover ASSY Hook A Front cover ASSY Support flap ...

Page 162: ...er R 1 Remove the taptite bind B M4x12 screw 2 Release the each hook on the side cover R in order of the arrow A to C and remove the side cover R from the main body Fig 3 15 Hooks Hooks Side cover R Hooks C B A Taptite bind B M4x12 ...

Page 163: ...the knobs on the fuser cover and pull the fuser cover down 2 Pull the fuser cover in the direction of the arrow to remove it from the bosses and remove the fuser cover Fig 3 16 Boss Fuser cover Knob Fuser cover Knob Fuser cover Boss Boss Boss ...

Page 164: ... chute ASSY Fig 3 17 Assembling Note When attaching the inner chute ASSY engage the hooks on the inner chute ASSY with the positioning holes on the joint cover ASSY After assembling the inner chute ASSY pull up the green envelope levers on both sides of the fuser unit Fuser unit Hooks Green envelope lever Taptite bind B M4x12 Inner chute ASSY Green envelope lever Fuser unit ...

Page 165: ...ook on the side cover L in order of the arrow A to C and remove the side cover L from the main body 3 Disconnect the hook harness from the main PCB ASSY For models with handset Fig 3 18 Harness routing Refer to 3 Left side of the machine Hooks Hooks Side cover L Hooks Hook C B A Taptite bind B M4x12 Hook harness Main PCB ASSY Hook harness ...

Page 166: ...er handset holder from the lower handset holder 6 Release the hook harness from the securing fixtures Release the hook B to remove the hook switch PCB ASSY from the lower handset holder 7 Remove the actuator hook from the hook switch PCB ASSY Fig 3 20 Harness routing Refer to 11 Hook switch PCB ASSY Taptite bind B M4x12 Handset holder ASSY Hook Hook Side cover L Upper handset holder Hooks A Hooks ...

Page 167: ... pull arm R from the each pull arm hinge 3 Remove the pull arm L and the pull arm R from the each pull arm guide 4 Remove the each pull arm spring from the pull arm L and the pull arm R Fig 3 21 Joint part of pull arm Pull arm hinge Document scanner unit Pull arm spring Pull arm R Pull arm guide Pull arm L Pull arm spring Pull arm guides ...

Page 168: ...ain PCB ASSY Fig 3 22 Harness routing Refer to 12 ADF unit Main PCB ASSY 13 Document scanner unit Main PCB ASSY Note After disconnecting flat cables check that each cable is not damaged at its end or short circuited When connecting flat cables do not insert them at an angle After insertion check that the cables are not at an angle Panel FG harness Taptite cup S M3x8 SR Document scanner FG harness ...

Page 169: ...r unit at 30 degrees and remove it by lifting it up Fig 3 23 Harness routing Refer to 12 ADF unit Main PCB ASSY 13 Document scanner unit Main PCB ASSY Assembling Note If you replaced the document scanner unit refer to 5 IF YOU REPLACE THE FIRST SIDE CIS UNIT OR DOCUMENT SCANNER UNIT in Chapter 4 to configure settings Hook ADF FFC holder 30 Document scanner unit Document scanner unit ...

Page 170: ... CIS flat cable 2 Remove the taptite bind B M4x12 screw from the hinge ASSY L Fig 3 24 Fig 3 25 Assembling Note Attach the ADF FFC holder to the second side CIS flat cable as shown in the figure below Second side CIS flat cable Hinge ASSY L Taptite bind B M4x12 ADF FFC holder ADF FFC holder Second side CIS flat cable ...

Page 171: ...shing the hook of the hinge R Pull out the second side CIS flat cable from the flat core and pull out the ADF harness unit from the hole Fig 3 26 Harness routing Refer to 12 ADF unit Main PCB ASSY Assembling Note If you replaced the ADF unit refer to 6 IF YOU REPLACE THE ADF UNIT OR SECOND SIDE CIS UNIT in Chapter 4 to configure settings Hinge R FFC holder ASSY Hook ADF unit Second side CIS flat c...

Page 172: ... Remove the taptite cup B M3x10 screw to remove the hinge R support and the hinge R from the hinge arm R 3 Remove the three taptite cup B M3x10 screws to remove the hinge arm R from the document scanner unit Fig 3 28 Hinge ASSY L Taptite cup S M3x12 Document scanner unit Hinge R Taptite cup B M3x10 Taptite cup B M3x10 Hinge R support Taptite cup B M3x10 Hinge arm R Document scanner unit ...

Page 173: ...t Support 1 Release the bosses to remove the ADF document output support flap from the ADF unit 2 Bend the ADF document support inward to remove it from the bosses of the ADF unit Fig 3 29 ADF document support ADF document output support flap Boss Boss Boss Boss ADF unit ...

Page 174: ...ver ASSY Gear Cover 1 Open the ADF cover ASSY Release the bosses to remove the ADF cover ASSY from the ADF unit 2 Release the hook to remove the gear cover from the ADF unit Fig 3 30 Boss Hook ADF cover ASSY Boss Gear cover ADF unit ...

Page 175: ...ate roller ASSY from the ADF unit Fig 3 31 Assembling Note When attaching the document separate roller ASSY make sure that the ADF flaps are set under the document feed roller ASSY 2 Duplex scanning models only Conductive bushing Document separate roller ASSY Conductive bushing Lock ADF unit ADF flaps Document feed roller ASSY 2 ...

Page 176: ...ng from the ADF unit Fig 3 32 Fig 3 33 Assembling Note Noise may be caused if the end of the support film is on the upper document chute Check that the end of the support film is positioned as shown in the figure below ADF spring Boss ADF separation pad holder ASSY Boss ADF unit Support film ADF separation pad holder ASSY Support film OK NG Upper document chute ...

Page 177: ...t Duplex scanning models only 1 Release the hooks to remove the CIS glass stopper from the ADF unit 2 Remove the scanner glass strip from the ADF unit Fig 3 34 Note Disassemble in a dust free location Scanner glass strip Hook CIS glass stopper ADF unit Hook ...

Page 178: ...nit and disconnect the second side CIS flat cable 6 Remove the two CIS springs from the ADF unit Fig 3 35 Note Be sure to replace the double sided tape with a new one after taking off the second side CIS flat cable from the double sided tape CIS spacer Second side CIS unit CIS spacer Second side CIS flat cable Double sided tape Second side CIS flat cable ADF unit CIS spring Rear view of the ADF un...

Page 179: ...idential 9 12 8 Document Feed Roller ASSY 1 1 Release the lock of the conductive bushing to remove the document feed roller ASSY 2 Fig 3 36 Document feed roller ASSY 2 Conductive bushing Lock Conductive bushing ...

Page 180: ...nfidential 2 Remove the two taptite cup B M3x10 screws Release the hooks to remove the ADF front cover from the ADF unit Fig 3 37 Taptite cup B M3x10 ADF front cover Hooks Hook ADF unit Bottom side of ADF unit ...

Page 181: ...cup B M3x10 screws to remove the upper document chute ASSY from the ADF unit Pull out the second side CIS flat cable from the hole Fig 3 38 Taptite cup B M3x10 Taptite cup B M3x10 Upper document chute ASSY ADF unit Second side CIS flat cable Hole ...

Page 182: ...Confidential 4 Release the lock of the conductive bushing to remove the document feed roller ASSY 1 from the ADF unit Fig 3 39 Conductive bushing ADF unit Document feed roller ASSY 1 Lock Conductive bushing ...

Page 183: ... chute ASSY Fig 3 40 Harness routing Refer to 8 ADF unit Assembling Note When attaching the lower document chute ASSY make sure that the planetary gear shaded in gray is engaged with the position shown in the figure above The second side CIS flat cable may have been damaged when it was removed from the FFC holder ASSY Be sure to replace the second side CIS flat cable with a new one Follow the proc...

Page 184: ...IS unit 3 Pass the second side CIS flat cable through the upper document chute ASSY and the lower document chute ASSY Fig 3 42 The edge of the reinforcing tape Second side CIS flat cable Electrode Mountain fold Valley fold CIS side 10 2 mm 45 10 1 mm 92 2 5 mm Reinforcing tape Second side CIS unit Second side CIS flat cable Upper document chute ASSY Lower document chute ASSY ...

Page 185: ... pass the second side CIS flat cable through the FFC holder ASSY while fitting the mountain folded section to the rib on the FFC holder ASSY Then secure the second side CIS flat cable with the double sided tape attached to the FFC holder ASSY Fig 3 45 Double sided tape FFC holder ASSY Reinforcing tape Second side CIS flat cable CIS side Electrode 201 2 mm Mountain fold Valley fold FFC holder ASSY ...

Page 186: ... the lock of the conductive bushing to remove the document ejection roller ASSY from the lower document chute ASSY Fig 3 47 Electrode Second side CIS flat cable 45 Reinforcing tape 75 1 mm Mountain fold Valley fold Main PCB side The edge of the reinforcing tape Ejection roller bushing Hooks Document ejection roller ASSY Conductive bushing Conductive bushing Lock Lower document chute ASSY ...

Page 187: ...embling Note When attaching the drive frame ASSY make sure that the lower chute support plate is above the drive frame ASSY Tighten the lower chute support plate and ADF FG harness together with a taptite cup S M3x8 SR screw Make sure that the terminal of ADF FG harness is located between the rib of the lower document chute ASSY and the left side of the lower chute support plate as shown in the fi...

Page 188: ...side document scanning position sensor PCB harness BL from the second side document scanning position sensor PCB ASSY Duplex scanning models only 3 Remove the ADF cover document detection sensor PCB ASSY while pushing the rib C Disconnect the ADF cover document detection sensor PCB harness from the ADF cover document detection sensor PCB ASSY Fig 3 50 Harness routing Refer to 8 ADF unit ADF cover ...

Page 189: ... up 2 Remove the taptite cup B M3x10 screw to remove the hinge L support and the hinge L from the hinge arm L 3 Remove the taptite cup B M3x10 screw to remove the hinge R support and the hinge R from the hinge arm R Fig 3 51 Document cover ASSY Hook Hinge L Taptite cup B M3x10 Hinge L support Hook Taptite cup B M3x10 Hinge R support Hinge R Hinge arm L Hinge arm R ...

Page 190: ...0 screws to remove the hinge arm L from the document cover ASSY 5 Remove the three taptite cup B M3x10 screws to remove the hinge arm R from the document cover ASSY Fig 3 52 Taptite cup B M3x10 Taptite cup B M3x10 Hinge arm R Hinge arm L Document cover ASSY ...

Page 191: ...e panel PCB ASSY Fig 3 53 Harness routing Refer to 9 Scanner unit Note When removing the panel unit DO NOT pull the panel unit strongly because it is connected to the panel harness Assembling Note If you replaced the panel unit refer to 4 IF YOU REPLACE THE PANEL UNIT OR PANEL PCB UNIT in Chapter 4 to configure settings Panel PCB ASSY Panel unit Claws Taptite cup B M3x10 Taptite cup B M3x10 Panel ...

Page 192: ...ve the shield plate cover from the panel unit 4 Remove the panel PCB ASSY Release the lock to disconnect the LCD flat cable from the panel PCB ASSY 5 Remove the shield plate base from the panel unit 6 Remove the LCD from the panel unit Fig 3 54 Harness routing Refer to 10 Panel unit Touch panel models only Shield plate cover Taptite cup B M3x10 Key PCB flat cable LCD flat cable LCD pressure plate ...

Page 193: ...e the touch panel plate and the LCD frame sheet from the panel unit 4 Remove the touch panel ASSY from the panel unit Fig 3 55 Assembling Note If you replaced the touch panel ASSY refer to 4 IF YOU REPLACE THE PANEL UNIT OR PANEL PCB UNIT in Chapter 4 to configure settings Panel unit Taptite cup B M3x10 Panel key PCB presser Touch panel plate Touch panel ASSY Key PCB ASSY Touch panel flat cable LC...

Page 194: ... the claws to remove the panel unit Disconnect the panel harness from the panel PCB ASSY Fig 3 56 Harness routing Refer to 9 Scanner unit Note When removing the panel unit DO NOT pull the panel unit strongly because it is connected to the panel harness Taptite cup B M3x10 Taptite cup B M3x10 Claws Panel unit Panel PCB ASSY Panel harness ...

Page 195: ... Release the hooks to remove the panel PCB ASSY from the panel unit 2 Reverse the panel PCB ASSY Release the locks to disconnect the LCD flat cable from the panel PCB ASSY Fig 3 57 Panel unit LCD flat cable Hooks Hook Panel PCB ASSY Lock Lock ...

Page 196: ...g 3 58 Assembling Note When assembling the LCD attach the rubber key R and rubber key L in this order Make sure that the positioning pins are inserted to the holes of the rubber key L R DO NOT bend the hooks when removing them If the hooks are deformed the LCD may not be attached to the backlight guide or the backlight guide may not be attached to the panel unit Hooks A Rubber key R Rubber key L P...

Page 197: ... CIS roller holder R ASSY from the first side CIS unit Fig 3 59 Note Disassemble in a dust free location Assembling Note If you replaced the first side CIS unit refer to 5 IF YOU REPLACE THE FIRST SIDE CIS UNIT OR DOCUMENT SCANNER UNIT in Chapter 4 to configure settings Document scanner top cover Taptite bind B M4x12 Taptite bind B M4x12 Document scanner bottom cover ASSY CIS roller holder L ASSY ...

Page 198: ...the arrow to remove it by releasing the two bosses Disconnect the first side CIS flat cable from the first side CIS unit Fig 3 60 Assembling Note Acquire the white level data and set the CIS scanning area Refer to Acquire white level data and set CIS scan area function code 55 in Chapter 5 First side CIS unit CIS carriage First side CIS flat cable First side CIS unit Boss Boss CIS carriage ...

Page 199: ...e double sided tape 8 Remove the first side CIS flat cable from the document scanner bottom cover ASSY Fig 3 62 Note Be sure to replace the double sided tape with a new one after taking off the first side CIS flat cable from the double sided tape CIS carriage CIS drive belt First side CIS flat cable CIS carriage Double sided tape Document scanner bottom cover ASSY ...

Page 200: ...scanner bottom cover ASSY at positions shown in the figure below If the old double sided tape remains attached replace it with a new tape Fig 3 64 Mountain fold Valley fold Reinforcing tape 336 mm 45 127 mm 72 mm Electrode Electrode 68 mm 45 mm 28 mm CIS side Main PCB side The edge of the reinforcing tape 45 10 2 mm First side CIS flat cable Double sided tapes Document scanner bottom cover ASSY ...

Page 201: ...th a new tape 4 Connect the first side CIS flat cable to the first side CIS unit 5 Attach the first side CIS unit to the CIS carriage 6 Peel the release liner of the double sided tape attached to the CIS carriage and secure the first side CIS flat cable with the tape as shown in the figure below Fig 3 65 First side CIS unit First side CIS flat cable CIS carriage Double sided tape ...

Page 202: ... double sided tape attached to the document scanner bottom cover ASSY and secure the first side CIS flat cable with the tape as shown in the figure below Fig 3 66 Harness routing Refer to 9 Scanner unit First side CIS flat cable 1 mm Double sided tape Document scanner bottom cover ASSY Double sided tape Flat core Flat core ...

Page 203: ...3 70 Confidential 9 17 Lock Claw Pull Arm Guide 1 Remove the lock claw Release the hook to remove the pull arm guide 2 locations Fig 3 67 Pull arm guide Lock claw Hook Lock claw Hook Pull arm guide ...

Page 204: ... securing fixtures Fig 3 68 Harness routing Refer to 7 Speaker unit Modem LVPS side Assembling Note Make sure that the terminal of modem FG harness LVPS is located between the rib A and rib B as shown in the figure above Screw pan S P washer M3 5x6 Modem FG harness LVPS Speaker cover Hook Screw pan S P washer M3 5x6 Modem FG harness LVPS Rib A Rib B Terminal of Modem FG harness LVPS ...

Page 205: ...crew pan S P washer M3 5x6 screw to remove the modem shield cover from the modem shield plate 7 Remove the two taptite cup S M3x6 SR screws to remove the modem PCB ASSY from the modem shield plate Fig 3 69 Harness routing Refer to 6 Speaker unit Modem Main PCB side Taptite bind B M4x12 Main PCB ASSY Screw pan S P washer M3 5x6 Taptite bind B M4x12 Taptite cup S M3x6 SR Screw pan S P washer M3 5x6 ...

Page 206: ...uring fixtures 2 Remove the speaker hold spring while pushing the hook of the speaker hold spring with a flat blade screwdriver 3 Remove the speaker unit Fig 3 70 Harness routing Refer to 6 Speaker unit Modem Main PCB side 7 Speaker unit Modem LVPS side Hook Speaker unit Speaker hold spring Speaker harness Main PCB ASSY ...

Page 207: ... 2 Release the hooks on the joint cover ASSY in order of the hook A to F and remove the joint cover ASSY in the direction of the arrow Fig 3 71 Joint cover ASSY Hook A Hook E Hook F Taptite bind B M4x12 Taptite bind B M4x12 Taptite bind B M4x12 Hook C Hook D Hook B Taptite bind B M4x12 ...

Page 208: ...e eject sensor PCB ASSY 3 Release the center thermistor harness ASSY and the side thermistor harness ASSY from the securing fixtures Fig 3 73 Harness routing Refer to 4 Rear side of the machine Assembling Note Center thermistor has a black and blue connectors 230V models only The black connector may be connected to the blue insertion port and vice versa LVPS heater harness Fuser unit heater harnes...

Page 209: ...n B M4x14 screws and remove the fuser unit Fig 3 74 Fig 3 75 Note DO NOT apply a physical impact or vibration to the fuser unit DO NOT touch the rollers and electrodes to prevent breakage of the fuser unit Taptite pan B M4x14 Fuser unit Back side ...

Page 210: ... washer M3 5x6 screw to remove the LVPS shield plate cover and the LVPS insulation sheet Fig 3 76 Assembling Note Make sure to attach insulation sheet Failure to attach the insulation sheet can result in fire or electrical shock LVPS shield plate cover Screw pan S P washer M3 5x6 Front chute ASSY Front chute FG spring Taptite cup S M3x8 SR LVPS insulation sheet LVPS shield plate cover Taptite cup ...

Page 211: ...r to 4 Rear side of the machine Models with inlet Germany U K Switzerland Italy Israel Russia France Belgium Netherlands PAN NORDIC Iberia CEE General Poland Argentina Chile Peru Assembling Note After the replacement refer to 2 IF YOU REPLACE THE LOW VOLTAGE POWER SUPPLY PCB ASSY in Chapter 4 to reset irregular power supply detection counter of the low voltage power supply PCB ASSY Make sure to at...

Page 212: ...e hole Fig 3 78 Harness routing Refer to 4 Rear side of the machine Assembling Note When assembling the fan insert the fan harness into the hole and slip it onto the guide of the main frame R ASSY to make sure that the fan harness is not caught Attach the fan so that the surface with the label faces out High voltage power supply PCB ASSY Label Fan harness Hooks Fan Hole Guide Fan harness Back side...

Page 213: ...er to 1 Right side of the machine 4 Rear side of the machine Note After disconnecting flat cables check that each cable is not damaged at its end or short circuited When connecting flat cables do not insert them at an angle After insertion check that the cables are not at an angle Assembling Note After attaching the high voltage power supply PCB ASSY push electrode springs from inside of the machi...

Page 214: ...mbling Note Attach the flat cable sponge to the location shown in the figure below Mountain fold Valley fold 590 10 mm 297 1 mm 133 1 mm 15 15 45 111 1 mm Electrode Reinforcing plate Main PCB side HVPS side 0 3 mm from triangle vertex 0 to 2 mm from flat cable edge Flat cable sponge HVPS flat cable Flat cable guide ...

Page 215: ...ove the air duct 2 Pull out the rib on the air duct in the direction of the arrow and remove the filter Fig 3 82 Assembling Note When attaching the air duct engage the notches on the air duct with the pins Filter Hooks Rib Air duct Pin Pin Air duct Back side ...

Page 216: ...remove the laser unit Fig 3 83 Harness routing Refer to 3 Left side of the machine 4 Rear side of the machine Note After disconnecting flat cables check that each cable is not damaged at its end or short circuited When connecting flat cables do not insert them at an angle After insertion check that the cables are not at an angle Taptite cup S M3x8 SR Laser unit flat cable Main PCB ASSY Laser unit ...

Page 217: ...dered as a spare part When replacing the laser unit be sure to order the same type of the laser unit that was attached to the machine After the replacement refer to 3 IF YOU REPLACE THE LASER UNIT in Chapter 4 to enter the adjusted value of the laser unit Assembling Note Attach the laser serial number label as shown in the figure above on the scanner plate after replacing the laser unit Mountain f...

Page 218: ... hole on the machine and connect the wireless LAN PCB to the main PCB ASSY When assembling the wireless LAN PCB remove the all tapes on the wireless LAN PCB Also do not attach a tape These tapes are for securing the wireless LAN PCB during the shipping not required for usage These tapes are special tape and using other tapes may cause short circuit between terminals Attach the gasket to the locati...

Page 219: ...irection of the arrow A Rotate the roller holder ASSY and release the boss 2 Slide the roller holder ASSY in the direction of the arrow B and remove it from the shaft Remove the roller holder ASSY Fig 3 88 Roller holder ASSY Boss Shaft Link arm A B Front side Bottom side ...

Page 220: ...elease the hook and remove the main PCB ASSY Fig 3 90 Assembling Note After the replacement refer to 1 IF YOU REPLACE THE MAIN PCB ASSY in Chapter 4 to enter the adjusted value of the main PCB ASSY LVPS harness WH BR Eject sensor PCB flat cable Registration clutch harness WH T1 clutch harness BL Main motor flat cable Main PCB ASSY Internal temperature sensor harness GR New toner sensor PCB flat ca...

Page 221: ...ess routing Refer to 3 Left side of the machine Fig 3 92 Assembling Note When securing the T1 clutch harness and the registration clutch harness check that there is no harness slack Attach the rotation stoppers of the T1 clutch and registration clutch by engaging them with the pins of the machine as shown in the figure below Registration clutch Hook Hook T1 clutch Upper side of frame L Front side ...

Page 222: ... ASSY Disconnect the paper feed sensor harness ASSY from the new toner sensor PCB ASSY and release it from the securing fixtures Fig 3 93 Harness routing Refer to 3 Left side of the machine 5 New toner sensor PCB ASSY New toner sensor PCB ASSY Hook Paper feed sensor harness ASSY Front side Upper side of frame L New toner sensor PCB flat cable New toner sensor PCB flat cable ...

Page 223: ...nductive bushing 5 4 Use a flat blade screwdriver or similar tool to release the hook from the hole and remove the conductive bushing 5 5 Release the hook and remove the feeder gear 34 Fig 3 94 Harness routing Refer to 3 Left side of the machine Taptite bind B M4x12 Front chute ASSY Hook Regist FG spring Conductive bushing 5 Conductive bushing 5 Motor drive sub ASSY Hole Regist FG spring Feeder ge...

Page 224: ...arness ASSY and the LVPS harness from the holes Fig 3 95 Harness routing Refer to 3 Left side of the machine Assembling Note When assembling the main frame L ASSY make sure that the chute ground plate is above the main PCB FG plate 2 Taptite cup S M3x8 SR 6d Taptite cup S M3x8 SR 7b Taptite bind B M4x12 7a Main frame L ASSY Taptite bind B M4x12 6c Registration chute Taptite cup S M3x6 SR 6b Chute ...

Page 225: ...or drive sub ASSY to the main frame L ASSY while the develop joint link is pushed Pull the develop joint link back before tightening the screw for motor drive sub ASSY Failure to follow the procedure above may get the develop joint link caught and jammed If you removed the motor drive sub ASSY while the fuser unit was attached on the machine remove the fuser unit once refer to 9 21 Fuser Unit and ...

Page 226: ...ing ASSY Fig 3 98 Fig 3 99 Assembling Note When assembling the motor plate calking ASSY set the drum idle gear 68R and the develop gear 65L 34 to the motor plate calking ASSY as shown in the figure below and then attach it to the motor drive sub ASSY Motor drive sub ASSY Taptite cup S M3x8 SR Drum idle gear 68R Motor plate calking ASSY Screw bind M3x4 Main motor Motor drive sub ASSY Develop gear 6...

Page 227: ...3 94 Confidential 9 34 Fuser Gear 67R 40R 1 Remove the fuser gear 67R 40R from the main frame L ASSY Fig 3 100 Fuser gear 67R 40R Main frame L ASSY ...

Page 228: ... main shield plate in the direction of the arrow to remove it from the rib of the main frame L ASSY Fig 3 101 Assembling Note When assembling the main shield plate check that the main PCB ground spring is not inclined Attach it correctly as shown in the figure above Screw pan S P washer M3x12DB Main shield plate Taptite cup S M3x8 SR Main frame L ASSY Rib Pin Main shield plate Main PCB ground spri...

Page 229: ...moved the main shield plate while the fuser unit was attached on the machine release the side thermistor harness ASSY and the center thermistor harness ASSY from the securing fixture of the main frame L ASSY Then tighten the screw for the main shield plate and secure each harness in the securing fixture If the main shield plate is assembled while the fuser unit is attached to the machine the side ...

Page 230: ...tite bind B M4x12 screw Pull out the right side of the LVPS shield plate in the direction of the arrow A to remove it from the pin Then pull it out in the direction of the arrow B to remove it from the machine Fig 3 103 Note As the under bar is easy to bend be careful to handle it Under R FG wire Taptite cup S M3x8 SR Taptite cup S M3x8 SR LVPS shield plate Taptite bind B M4x12 Laser R FG plate Ho...

Page 231: ...r PCB harness from the hole Fig 3 104 Harness routing Refer to 1 Right side of the machine and 2 Top side of the registration chute Assembling Note When attaching the main frame R ASSY check that the LVPS FG plate is set to the main frame R ASSY Taptite cup S M3x6 SR Overhead view of frame R LVPS FG plate Hole Registration front rear sensor PCB harness Main frame R ASSY Taptite bind B M4x12 Hole T...

Page 232: ...to 2 Top side of the registration chute Fig 3 106 Assembling Note After assembling the registration front rear actuator holder ASSY to the registration chute push the actuators by fingers and check if it is pushed back by its spring if the spring is not caught at assembling Registration front rear actuator holder ASSY Taptite bind B M3x10 Hook Hook Registration front rear sensor PCB harness Hook H...

Page 233: ...sbsn zip Copy this file into the temporary folder created on the C drive Extract the copied file and double click BrUsbsn exe to start it 4 Download utility FILEDG32 EXE Copy this file into the temporary folder created on the C drive 5 Maintenance printer driver MaintenanceDriver zip When the maintenance printer driver is not installed on the computer copy this file into the temporary folder creat...

Page 234: ...d 5 keys in this order The main firmware version information is displayed on the LCD 3 Press the Start key to display the version information of the sub firmware and demo firmware on the LCD and then check the version information For models with touch panel 1 Press and hold the Home key for approximately five seconds while the machine is in the ready state 2 Press and hold the blank field at the b...

Page 235: ...stalling is completed the machine restarts and returns to the ready state automatically 6 Turn OFF the power switch of the machine and then repeat the procedures 1 to 5 to install required firmwares 7 Turn OFF the power switch of the machine and disconnect the USB cable 1 3 Initializing the EEPROM of the Main PCB ASSY Function code 01 Initialize the EEPROM of the main PCB ASSY as described in 1 3 ...

Page 236: ...gned to the Brother Maintenance USB Printer If the port number is unknown follow the steps below to check it 1 Click Start Settings and Printers and Faxes The Printers and Faxes window appears 2 Right click the Brother Maintenance USB Printer icon 3 Click Properties The Brother Maintenance USB Printer Properties window appears 4 Click the Ports tab The Brother Maintenance USB Printer port number i...

Page 237: ...ite level data as described in 1 3 17 Acquire white level data and set CIS scan area function code 55 in Chapter 5 1 6 Adjusting Touch Panel Function code 61 Touch panel models only Adjust the touch panel as described in 1 3 18 Adjust touch panel function code 61 in Chapter 5 ...

Page 238: ...ow voltage Power Supply PCB Function code 88 What you need to prepare None 2 1 Reset Irregular Power Supply Detection Counter of the Low voltage Power Supply PCB Function code 88 Refer to 1 3 29 Reset irregular power supply detection counter of low voltage power supply PCB function code 88 in Chapter 5 to reset the irregular power supply detection counter ...

Page 239: ...the temporary folder created on the C drive Extract the copied file and double click BrUsbsn exe to start it 4 Download utility FILEDG32 EXE Copy this file into the temporary folder created on the C drive 5 Maintenance printer driver MaintenanceDriver zip When the maintenance printer driver is not installed copy this file into the temporary folder created on the C drive and extract the copied file...

Page 240: ...clicking the Find Next button until it appears 6 In the Port field on the BrUsbSn screen select the port number assigned to the Brother Maintenance USB Printer If the port number is unknown follow the steps below to check it 1 Click Start Settings and Printers and Faxes The Printers and Faxes window appears 2 Right click the Brother Maintenance USB Printer icon 3 Click Properties The Brother Maint...

Page 241: ...2 EXE Copy this file into the temporary folder created on the C drive 4 Maintenance printer driver MaintenanceDriver zip When the maintenance printer driver is not installed on the computer copy this file into the temporary folder created on the C drive and extract the copied file Refer to APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER for the installation procedure 5 Firmware 6 Touch panel ...

Page 242: ...t be sure to install all the latest firmware 4 1 2 Installing firmware If the firmware installed on the machine is not the latest version install the firmware as described in 1 2 2 Installing firmware in this chapter 4 2 Adjusting Touch Panel Function code 61 Touch panel models only Adjust the touch panel as described in 1 3 18 Adjust touch panel function code 61 in Chapter 5 4 3 Checking LCD Oper...

Page 243: ...ring White Level Data Function code 55 Acquire white level data as described in 1 3 17 Acquire white level data and set CIS scan area function code 55 in Chapter 5 5 2 Scanning and Printing Check Scan the test chart TC 023 on the scanner glass and check if there is any problem on the printed image Check if there is any problem on the document scanner unit and the performance of recording part ...

Page 244: ... 1 Acquiring White Level Data Function code 55 Duplex scanning models only Acquire white level data as described in 1 3 17 Acquire white level data and set CIS scan area function code 55 in Chapter 5 6 2 Scanning and Printing Check Print a copy of any document with ADF and check if there is any problem on the printed image Check if there is any problem on the performance of the ADF and recording p...

Page 245: ...y to accept entry via keys 3 To select any of the maintenance mode functions shown in the 1 2 List of Maintenance Mode Functions press the or key Check that the desired maintenance mode is displayed on the LCD and press the OK key For models with keypad you can enter the desired function code number directly with the keypad For models with touch panel 1 Press and hold the Home key for approximatel...

Page 246: ... LCD Check that the desired maintenance mode is displayed on the LCD and press the OK key 3 Each time the selected maintenance mode function is completed the machine returns to the ready state automatically For function codes 12 25 28 45 80 and 82 pressing the Stop key returns the machine to the ready state For models with touch panel 1 Press and hold the Home key for approximately five seconds wh...

Page 247: ...tions 1 3 12 45 Change USB No return value Adjust left end print start position on second side when duplex printing 1 3 13 52 Set country language 1 3 14 53 Transfer received fax data log information 1 3 15 54 Fine tune scanning position 1 3 16 55 Acquire white level data and set CIS scan area 1 3 17 61 Adjust touch panel 1 3 18 67 Continuous print test 1 3 19 69 Print frame pattern single side pr...

Page 248: ...s User switches items initialized when Factory Reset is executed Areas to be initialized Function settings except user switches settings not subject to Factory Reset Language Secure Print setting Interface LAN setting PCL core area Emulation setting Note Function code 01 is for service personnel Function code 91 is for user support For models without keypad 1 Press the or key in the initial state ...

Page 249: ...ing make a monochrome copy of the document For color scanning make a color copy of the document 2 Press the or key in the initial state of maintenance mode to display MAINTENANCE 05 on the LCD and press the OK key PRINTING is displayed on the LCD and the data list for document scanning compensation including the following data will be printed 3 When printing is completed the machine returns to the...

Page 250: ... black Level MAX Data 300 dpi SX 2 Byte q GAIN adjustment black Level MAX Data 600 dpi SX 2 Byte r GAIN adjustment black Level MAX Data 300 dpi DX first side 2 Byte 1 s GAIN adjustment black Level MAX Data 600 dpi DX first side 2 Byte 1 t GAIN adjustment black Level MAX Data 300 dpi DX second side 2 Byte 1 u GAIN adjustment black Level MAX Data 600 dpi DX second side 2 Byte 1 v HP detection black ...

Page 251: ...play MAINTENANCE 08 on the LCD and press the OK key ADF CHECK P is displayed on the LCD and the documents are ejected while the scanned pages are counted indicates the current count of the scanned pages 3 When the Stop key is pressed the machine returns to the initial state of maintenance mode For models with keypad 1 Set the documents in the ADF unit DOC READY is displayed on the LCD 2 Press the ...

Page 252: ... press the OK key MAINTENANCE 09 is displayed on the LCD and printing the monochrome print quality test pattern refer to the figure below starts When printing is completed the machine returns to the initial state of maintenance mode For models with keypad 1 Press the 0 and then the 9 key in the initial state of maintenance mode MAINTENANCE 09 is displayed on the LCD and printing the monochrome pri...

Page 253: ...Function setting 1 WSW55 Interval for regular developing bias value correction WSW17 Function setting 2 WSW56 Function setting 21 WSW18 Function setting 3 WSW57 Function setting 22 WSW19 Transmission speed setting WSW58 Function setting 23 WSW20 Overseas communication mode setting WSW59 Function setting 24 WSW21 TAD setting 1 WSW60 Function setting 25 WSW22 ECM and call waiting caller ID WSW61 Sca...

Page 254: ...y as described in the procedure 4 6 Press the OK key The new selector setting value is stored in the EEPROM and the LCD returns to the ready state for worker switch number entry WSW00 7 When all switch setting is completed press the Stop key to return the machine to the initial state of maintenance mode For models with keypad 1 Press the 1 and then the 0 key in the initial state of maintenance mod...

Page 255: ...NCE 11 on the LCD and press the OK key PRINTING is displayed on the LCD and printing the CONFIGURATION LIST refer to the figure below starts 2 When printing is completed the machine returns to the initial state of maintenance mode For models with keypad 1 Press the 1 key twice in the initial state of maintenance mode PRINTING is displayed on the LCD and printing the CONFIGURATION LIST refer to the...

Page 256: ...ress the OK key 2 Each press of the Start key cycles through the LCD display as shown in the figure below 3 When the Stop key is pressed the machine returns to the initial state of maintenance mode regardless of the display status For models with keypad 1 Press the 1 and then the 2 key in the initial state of maintenance mode 2 Each press of the or Start key cycles through the LCD display as shown...

Page 257: ...5 13 Confidential Color LCD models DCP L2560DW HL L2380DW MFC L2720DW L2740DW Fig 5 5 Display 1 Display 2 Display 3 Display 4 Display 5 Display 6 Display 7 ...

Page 258: ...nd try again with the correct key 3 When the key operation is normal the machine returns to the initial state of maintenance mode when the last key is pressed To cancel operation and return to the initial state of maintenance mode press the Stop key For models with keypad 1 Press the 1 and then the 3 key in the initial state of maintenance mode 00 is displayed on the LCD 2 Press the keys on the co...

Page 259: ...e version information P Identifier for PCL PS 2 ENG Ver1 00 Engine firmware version information NET Ver1 00 Network program version information PNL T1402261400 Panel firmware version information Touch panel models only PNLB 11401280100 Panel boot firmware version information Touch panel models only i0801170900 0000 I FAX version information B0608071049 5708 1 Boot program creation date U0612271600...

Page 260: ... after the OnePushDemo function was enabled this function will be disabled when printing is performed from the computer For models without keypad 1 Press the or key in the initial state of maintenance mode to display MAINTENANCE 28 on the LCD and press the OK key OnePushDemo ON is displayed on the LCD 2 Press the or key to display OnePushDemo ON when enabling this function or OnePushDemo OFF when ...

Page 261: ...et No paper tray Toner cartridge set No toner cartridge Front cover closed Front cover open Back cover closed with duplex tray set Back cover open or no duplex tray No paper Paper set No paper Paper set No paper Paper set MAC XXC Internal temperature thermistor XX C NG DF DR AC DB Document detection sensor First side document scanning position sensor ADF cover sensor Second side document scanning ...

Page 262: ...ner actuator New toner sensor Registration front rear sensor Front cover sensor lever Paper feed sensor Paper feed actuator Eject actuator Document detection actuator ADF cover actuator ADF cover document detection sensor First side document scanning position actuator First side document scanning position sensor Second side document scanning position actuator Second side document scanning position...

Page 263: ... state of maintenance mode to display MAINTENANCE 33 on the LCD and press the OK key One of the following items is displayed on the LCD depending on the wired LAN connection of the machine 2 When the Stop key is pressed the machine returns to the initial state of maintenance mode For models with keypad 1 Press the 3 key twice in the initial state of maintenance mode One of the following items is d...

Page 264: ...ISOB5 JISB5 A5 ISOB6 A6 Monarch C5 COM10 DL DLL A4Long Postcard Folio Letter or A4 Copies Number of copies 1 to 99 copies 1 copy For models without keypad 1 Press the or key in the initial state of maintenance mode to display MAINTENANCE 43 on the LCD and press the OK key Manual Feed is displayed on the LCD 2 Press the or key to display the function you want to change the setting of and press the ...

Page 265: ...rkConfig TestPrint Fontlist or Configuration from the panel When the tray is selected on the computer the setting on the computer supersedes the setting on the LCD Resolution Valid for printing from the computer only When the resolution is set on the computer the setting on the computer supersedes the setting on the LCD Toner Save Valid for all types of printing except copy and the Function Menu s...

Page 266: ...inting direction Valid for printing from the computer only P Pos X Offset Sets the print position offset in the X landscape direction Valid for printing from the computer only When the X Offset is set on the computer the setting on the computer supersedes the setting on the LCD P Pos Y Offset Sets the print position offset in the Y portrait direction Valid for printing from the computer only When ...

Page 267: ...eturns the serial number of the machine Default Note This mode is applied after the power switch is turned OFF and then ON again For models without keypad 1 Press the or key in the initial state of maintenance mode to display MAINTENANCE 45 on the LCD and press the OK key USBNo is displayed on the LCD 2 Press the OK key USBNo OFF is displayed on the LCD 3 Press the or key to select USBNo ON or USB...

Page 268: ...riting start position to the left press the key to decrease the value To shift the position to the right press the key to increase the value 4 Press the OK key after adjusting the value Accepted is displayed on the LCD and the machine returns to the initial state of maintenance mode For models with keypad 1 Press the 4 and then the 5 key in the initial state of maintenance mode USBNo is displayed ...

Page 269: ...the country to be shipped and then press the OK key 3 Press the key The new setting is saved Once the saving is completed the machine returns to the ready state For models with keypad 1 Press the 5 and then the 2 key in the initial state of user maintenance mode Set Country is displayed on the LCD 2 Select the country to be shipped and then press the SET or OK key 3 Press the Yes key The new setti...

Page 270: ...ansfer the communication list information for the past three errors press the 5 key 5 COM LIST ERR3 is displayed on the LCD To transfer the maintenance information list printed by function code 77 press the 6 key 6 MNT77LIST is displayed on the LCD 2 Press the SET or OK key while either 2 ACTIVITY 3 DOCUMENTS 4 COM LIST NEW 5 COM LIST ERR3 or 6 MNT77LIST is displayed on the LCD ENTER NO SET is dis...

Page 271: ...e sender machine Fax number of the sender machine Telephone number of the sender machine Transfer date and time Model code Boot ROM information ROM information Serial number Job number to identify the transmission Total number of pages to be transferred Station ID registered in the sender machine Fax number of the sender machine Telephone number of the sender machine Error codes ...

Page 272: ...returns to the initial state of maintenance mode For models with keypad 1 Press the 5 and then the 4 key in the initial state of maintenance mode For duplex scanning models ADF FB is displayed on the LCD To adjust the ADF scanning position press the key To adjust the FB scanning position press the key and proceed to the procedure 2 For single side scanning models proceed to procedure 2 2 To increa...

Page 273: ...NNER ERROR is displayed on the LCD for single side scanning models and SCANNER ERR ADF or SCANNER ERR FB is displayed for duplex scanning models Pressing the Stop key in this occasion returns the machine to the initial state of maintenance mode For models with keypad 1 Press the 5 key twice in the initial state of maintenance mode Press START is displayed on the LCD 2 Press the Start or Mono Start...

Page 274: ...is adjustment requires a touch panel stylus with a thin tip A commercially available stylus designed for electronic dictionaries or personal digital assistance PDA can be used If one is not available at hand order a STYLUS from Brother s parts list Note Do not use any tools other than a touch panel stylus In particular never use a pointed tool e g screwdriver Using such a tool will damage the touc...

Page 275: ... and printing test pattern starts using the selected conditions 9 When you press the Stop key test pattern printing is stopped and the machine returns to the initial state of maintenance mode For models with keypad 1 Press the 6 and then the 7 key in the initial state of maintenance mode SELECT K 100 is displayed on the LCD 2 Refer to the Print pattern table press the or key to select the print pa...

Page 276: ... EXECUTE Executive size SELECT LEGAL Legal size SELECT FOLIO Folio size SELECT HAGAKI Postcard size LCD Description SELECT PLAIN Plain paper SELECT THICK Plain paper thick SELECT THIN Plain paper thin SELECT THICKER Plain paper thicker SELECT RECYCLED Recycled paper SELECT BOND Bond paper SELECT LABEL Label SELECT ENVELOPE Envelope SELECT ENVTHIN Envelope thin SELECT ENVTHICK Envelope thick SELECT...

Page 277: ...s per job Print pattern Fig 5 15 LCD Description SELECT 1P JOB Prints 1 page per job SELECT 2P JOB Prints 2 pages per job SELECT 5P JOB Prints 5 pages per job SELECT K 100 SELECT W 100 SELECT Total SELECT K 1 SELECT K 5 SELECT Lattice ...

Page 278: ... and all covers and press the Start key to release the error Jam Rear For models without keypad 1 Set the paper specified in the default paper settings A4 or Letter to the paper tray 2 Press the or key in the initial state of maintenance mode to display MAINTENANCE 69 on the LCD and press the OK key PRINTING is displayed on the LCD and the frame pattern refer to the figure below is printed on a si...

Page 279: ...m Rear Duplex Disabled Refill the paper close the tray and all covers and press the Start key to release the error For models without keypad 1 Set the paper specified in the default paper settings A4 or Letter to the paper tray 2 Press the or key in the initial state of maintenance mode to display MAINTENANCE 70 on the LCD and press the OK key PRINTING is displayed on the LCD and the frame pattern...

Page 280: ...machine returns to the initial state of maintenance mode For models with keypad 1 Press the 7 and then the 1 key in the initial state of maintenance mode SELECT LETTER is displayed on the LCD 2 Refer to the Paper size table press the or key to select the paper size and press the SET or OK key SELECT PLAIN is displayed on the LCD 3 Refer to the Print specification table press the or key to select t...

Page 281: ...D Bond paper SELECT LABEL Label SELECT ENVELOPE Envelope SELECT ENVTHIN Envelope thin SELECT ENVTHICK Envelope thick SELECT GLOSSY Glossy paper SELECT HAGAKI Postcard LCD Description SELECT SX Single side printing from paper tray 1 SELECT DX Duplex printing from paper tray 1 LCD Description SELECT 1PAGE 1 page printing SELECT CONTINUE Continuous printing LCD Remedy Replace Toner Replace the empty ...

Page 282: ...5 38 Confidential Test pattern Fig 5 18 2D3S K ...

Page 283: ... OK key The second digit starts to flash 3 Press the key to enter 1 or the key to enter 0 similarly Then press the OK key The second digit is completed and the third and fourth digit starts to flash 4 The third digit and fourth digit changes at once when the or key is pressed Press the Start key when the desired value is shown on the screen The new setting is saved and PARAMETER INIT is displayed ...

Page 284: ... Belgium Netherlands 1055 Belgium 1008 France 1004 Netherlands 1004 Germany 3053 Austria 3014 Germany 3003 Iberia 1004 Pan Nordic 1004 Switzerland 1004 U S A 0001 UK 1004 DCP L2520DWR Russia 5004 DCP L2540DN CEE General 1004 France Belgium Netherlands 1055 Belgium 1008 France 1004 Netherlands 1004 Germany 3053 Austria 3014 Germany 3003 Iberia 1004 Italy 1004 Pan Nordic 1004 UK 1004 DCP L2540DNR Ru...

Page 285: ... S A 0101 MFC L2700D Indonesia 0029 Korea 0044 Malaysia 0040 Middle East And North Africa 0076 Gulf 0041 Turkey 0025 Philippines 0021 South Africa 0024 Taiwan 0023 Thailand 0040 UAE 0041 MFC L2701D India 0045 Vietnam 0019 MFC L2700DN CEE General 0288 Bulgaria 0232 Croatia 0281 Czecho 0237 Hungary 0238 Poland 0239 Romania 0233 Slovakia 0286 Slovenia 0282 Others 0250 France 0205 Germany 0253 Austria...

Page 286: ...y 0003 Iberia 0065 Portugal 0018 Spain 0015 Indonesia 0029 Israel 0017 Italy 0016 Korea 0044 Malaysia 0040 Middle East And North Africa 0076 Gulf 0041 Turkey 0025 Netherlands 0009 New Zealand 0027 Pan Nordic 0057 Denmark 0013 Finland 0012 Norway 0007 Sweden 0026 Others 0050 Peru 0036 Philippines 0021 Poland 0039 South Africa 0024 Switzerland 0010 Taiwan 0023 Thailand 0040 U S A 0001 UAE 0041 UK 00...

Page 287: ...7 Hungary 0038 Poland 0039 Romania 0033 Slovakia 0086 Slovenia 0082 Others 0050 France Belgium Netherlands 0055 Belgium 0008 France 0005 Netherlands 0009 Germany 0053 Austria 0014 Germany 0003 Italy Iberia 0066 Italy 0016 Portugal 0018 Spain 0015 New Zealand 0027 Pan Nordic 0057 Denmark 0013 Finland 0012 Norway 0007 Sweden 0026 Others 0050 Switzerland 0010 U S A 0001 UK 0004 MFC L2720DWR Russia 00...

Page 288: ...rlands 0009 Germany 0053 Austria 0014 Germany 0003 Indonesia 0029 Italy Iberia 0066 Italy 0016 Portugal 0018 Spain 0015 Malaysia 0040 Middle East And North Africa 0076 Gulf 0041 Turkey 0025 New Zealand 0027 Pan Nordic 0057 Denmark 0013 Finland 0012 Norway 0007 Sweden 0026 Others 0050 Peru 0036 South Africa 0024 Switzerland 0010 Taiwan 0023 Thailand 0040 U S A 0001 UAE 0041 UK 0004 MFC L2740DWR Rus...

Page 289: ... models without keypad 1 Press the or key in the initial state of maintenance mode to display MAINTENANCE 77 on the LCD and press the OK key Printing maintenance information starts 2 When printing is completed the machine returns to the initial state of maintenance mode For models with keypad 1 Press the 7 key twice in the initial state of maintenance mode Printing maintenance information starts 2...

Page 290: ...6 RTC Real Time Clock backup 2 43 Machine error log Total pages printed at the time of the error 17 Time before RTC Real Time Clock backup 2 44 Replacement count by consumables and periodic replacement parts 18 Time after RTC Real Time Clock backup 2 45 Scanned pages 19 USB ID code 46 Communication error log 2 20 RAM size 47 Developing bias voltage value 21 Function code 55 result Wireless LAN set...

Page 291: ...50 is displayed on the LCD and the fan rotates at 50 speed 3 By pressing the Start key F0 is displayed on the LCD and the fan stops 4 When the Stop key is pressed the machine stops this operation and returns to the initial state of maintenance mode For models with keypad 1 Press the 7 and then the 8 key in the initial state of maintenance mode F100 is displayed on the LCD and the fan rotates at 10...

Page 292: ...the drum KTN_RND 00000000 Rotations of the toner developer roller MN_PG 00000000 Paper input for manual feed slot TR1_PG 00000000 Paper input for paper tray DX_PG 00000000 Paper input for duplex tray A4 LTR 00000000 Total paper input for A4 and Letter LG FOL 00000000 Total paper input for Legal and Folio B5 EXE 00000000 Total paper input for B5 and Executive For models without keypad 1 Press the o...

Page 293: ... times that the drum unit has been replaced 4 KTN_PG1 00000000 Pages printed with the current toner cartridge KTN_PG2 00000000 Pages printed with the previous toner cartridge ADF_PG 000000000 ADF scanned pages single side scanning models only ADSX_PG 00000000 ADF single side scanned pages duplex scanning models only ADDX_PG 00000000 ADF duplex scanned pages duplex scanning models only FB_PG 000000...

Page 294: ...0 total pages printed at the time of the error on the LCD For models without keypad 1 Press the or key while the serial number is displayed to display 9 on the LCD and press the OK key LCD displays the serial number again 2 Enter the 4 7 and 5 in this order as described in the procedure 1 Serial number is displayed on the LCD The first digit starts flashing to indicate that it is editable 3 Press ...

Page 295: ...ouch panel Service side 1 Make a call from the service side equipment to the user side equipment User side 2 Press the Menu Start and Menu key in this order while the machine is in the ready state 0 is displayed on the LCD 3 Press the 8 and 7 key in this order SENDING P 01 is displayed on the LCD and sending error list starts When the error list is sent the machine returns to the ready state Servi...

Page 296: ...y resets the number of times that irregular power supply errors occurred and Reset LVPS is displayed on the LCD 4 When the Stop key is pressed the machine returns to the initial state of maintenance mode For models with keypad 1 Press the 8 key twice in the initial state of maintenance mode Reset LVPS is displayed on the LCD 2 Press the Start or Mono Start key LVPS OK is displayed on the LCD 3 Pre...

Page 297: ... print the communication error list Communication List Operating Procedure 1 Press the Menu key while the machine is in the ready state and press the 1 0 4 1 and 4 key in this order immediately Communication error list Communication List is printed When printing is completed the machine returns to the ready state ...

Page 298: ...15 VDO_DATA_P 7 7 MDIO RMII_MDIO GND 14 14 GND 8 8 MDC RMII_MDC VREF LD_REF 13 13 LD_REF VENB ENABLE 12 12 ENABLE 1 DX_SEN INT EXINT0N LD_OFF 11 11 LD_OFF 2 GND 3 3V 10 10 3 3V VCC 3 3V_E 8 8 3 3V_E VBDN BDN 9 9 BDN 1 3 3V_E THM_FU_E 7 7 THM_FU_E SEN5 FAN MOTOR_FG 8 8 MOTOR_FG NC 2 3 3V_C 6 6 3 3V_C AIN3 VDD W 7 7 W 3 THM_EDGE THM_FU_C 5 5 THM_FU_C AIN2 MDCLK CLK䕰 W 6 6 W DX_SEN 4 4 DX_SEN MDDO DA...

Page 299: ...7 1 Confidential CHAPTER 7 PERIODICAL MAINTENANCE 1 PERIODICAL REPLACEMENT PARTS There are no parts to be replaced periodically ...

Page 300: ...ation Fig App 1 2 Serial number 6 digit Manufacturing factory No 4 2014 5 2015 A January B February C March D April E May F June G July H August J September K October L November M December Year of manufacture Month of manufacture A 4 J 1 1 1 1 0 1 Product identification code Serial number Serial number label Serial number label ...

Page 301: ... display All Settings on the LCD and press the OK key 5 Reboot OK appears on the LCD Press the OK key to delete the user setting information and return the machine to the ready state For models with touch panel 1 Press the Settings key while the machine is in the ready state 2 Press the All Settings key on the LCD 3 Press the Initial Setup key on the LCD 4 Press the Reset key on the LCD 5 Press th...

Page 302: ...e that connects the machine with your computer 2 Turn ON your computer 3 Turn ON the power switch of the machine 4 Enter the maintenance mode Refer to 1 1 How to Enter Maintenance Mode in Chapter 5 5 Connect the machine to your computer using a USB cable The following window appears 6 The following screen appears indicating the detection of new hardware device by the system Select No not this time...

Page 303: ...App 3 2 Confidential 7 Select Install the software automatically Recommended and click Next 8 Alert warning message of WHQL appears Click Continue Anyway to proceed ...

Page 304: ... Confidential 9 Repeat steps 6 to 8 three times Installation is completed 10 If the Brother Maintenance USB Printer driver is successfully installed the following message screen appears Click Finish to return ...

Page 305: ...nfidential Note In order to check whether the printer driver is successfully installed click Start Settings Printers to select the Printers window Then check that the Brother Maintenance USB Printer icon is shown ...

Page 306: ...he electrical outlet Disconnect the USB cable that connects the machine with your computer 2 Turn ON your computer 3 Double click Setup exe inside the Brother Maintenance USB Printer folder that was saved in a temporary folder The following screen appears Click the Next button The following screen is displayed during installation ...

Page 307: ...lick Finish 5 Plug the power cord of the machine into an electrical outlet 6 Enter the maintenance mode Refer to 1 1 How to Enter Maintenance Mode in Chapter 5 7 Connect the machine to your computer using a USB cable and the installation will be performed automatically ...

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