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10
TS-6 Installation and Operation Manual
OPERATION
SYSTEM OPERATION GUIDE
Answering a Ringing Line
A standard TT telephone must be plugged into the Phone RJ-11 on the control unit
or on one of the Switch Console. When any line rings, the red Phone LED will begin
to flash and the Switch Console ringer will sound if enabled. The call screener can
answer a ringing line by pressing the Phone button followed by the line that is ringing.
The Red LED will change from flashing to solid red and the phone line will be
connected to the call screener phone. Note: if DIP-1 is off for normal CPC operation,
a phone must be plugged into the phone jack on either the desk or control units and
be off hook before selecting a line. If a line is selected without a telephone termi-
nation, no loop current can be drawn and the line will be dropped.
Placing a Call on Hold
To place a call on hold press the Hold button followed by the line number. The red
LED will begin to blink and the caller will be connected to the music-on-hold input.
When a call is placed on hold it goes into the “Next Queue”. Refer to the “Next”
button operation below for selecting the caller who has been on hold the longest.
Connecting a Call to the Hybrid
A call can be connected to the Hybrid by pressing any of the line buttons once. If a
call was on hold, is ringing or off-hook connected to the phone output it will switch
to the Hybrid and the yellow LED will light. The hybrid relay output pins 5 and 6
must be connected to the Hybrid for control. When a new line is selected, the con-
trol line will turn off for 500ms and back on again in order to re-null the Hybrid. The
selected line will be placed on hold for 500ms to maintain loop current on the line
and give the Hybrid enough time to connect. If this were not done the phone sys-
tem would detect a flash-hook signal and could switch lines.
If DIP-7 is on, the Hybrid relay is used as a pulse-ON signal and the OPT relay is
used as a pulse-OFF signal.
Optional Second Hybrid
As an option, if DIP-2 is on, the phone line output can be used to connect to a sec-
ond hybrid. The DLY and REC relays are used to control Hybrid 2. DIP 8 is used
to select Latch or Pulse. If DIP 8 is off, the DLY relay will Latch on when Hybrid
2 is selected and turn off when the line is dropped. If DIP 8 is on, DLY will pulse
when a line is selected and REC will pulse when the line is dropped. The Next fea-
ture and the Conference feature are not available on the second hybrid.
Selecting the Next Caller
The NEXT button is used to select the caller who has been on hold for the longest
time. The next line will be selected on the trailing edge of a Next button press. Each
time a caller is placed on hold that line goes into the Next Queue. If a caller on hold
hangs up, and the CPC is enabled, that line will be dropped and removed from the
Next Queue. A new caller on that line will go to the bottom of the list.
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