35-DVRS31NB(N)-2
39
TROUBLESHOOTING
A T T E N T I O N
TROUBLESHOOTING MUST BE PERFORMED BY A QUALIFIED SERVICE TECHNICIAN
Pilot will not light /Stay lit
Electrical power interrupted or disconnected
Restore power to fireplace
Replace batteries if depleted
Use Battery Back
-
up
Verify Gas supply is on
Check shut
-
offs.
Low/No Gas pressure
Confirm there are no bends, kinks or damaged pipe
Is the incoming pressure correct
For LP, is the tank full
Loose wires
Check connections and clips of wiring to valve from module
Pilot flame not making contact with sensor
Adjust pilot flame on valve
Clean pilot assembly
Make sure there is no debris on the pilot line
Pilot turns off after seven days
Continuous Pilot on Demand Ignition is designed to turn the pilot off after
seven days of non
-
activity. With each use the timer will reset.
Pilot does not shut off
Continuous pilot on demand when unit off
Fireplace is set to Continuous Pilot on Demand Ignition (CPI) mode, Change to
IPI
Main Burner does not light
Electrical power interrupted or disconnected
Restore power to fireplace
Replace batteries if depleted
Use Battery Back
-
up
Remote not working properly
Check Batteries, replace if depleted
Re
-
sync Remote to module (see initial set
-
up)
Pilot is not on
See pilot troubleshooting
Remote set to Thermostat with no call for heat
Set temperature to appropriate temperature
On/Off switch or thermostat
Set switch/thermostat to the on position
Loose wires
Check connections/ clips of wiring to valve from module
Check ground wires are secure
Low/No Gas pressure
Confirm there are no bends, kinks or damaged pipe
Is the incoming pressure correct
For LP, is the tank full
Plugged Main burner orifice
Clean orifice
No response when Remote
“
ON
”
button pushed
Check for power (120v or battery back
-
up)
Check ON/OFF Surround switch is in the
“
ON
”
position
Replace batteries in remote if depleted
Re
-
sync the remote to the module (see initial set
-
up)
If the Remote is in Thermostat mode, change to manual mode
Module has
“
Locked Out
”
Reset module using the Surround ON/OFF switch (off for at least 2 sec)
Reset module using the Remote ON/OFF (off for at least 2 sec)
