18
We want you to know that your Bowflex™ Max Trainer™ machine is a superior product. Your satisfaction is guaranteed. If, for any reason, you are not 100% satisfied with your Bowflex™
Max Trainer™ machine, please follow the instructions below to return your merchandise and receive a refund of the purchase price, less shipping and handling.
This Bowflex™ Max Trainer™ Buy Back Guarantee applies only to merchandise purchased by consumers directly from Nautilus, Inc. This guarantee does not apply to sales made by
dealers, retailers, or distributors.
1. Call a Bowflex™ Max Trainer™ Representative at 1-800-605-3369 for a Return Authorization Number (RMA). An RMA will be granted if:
a. The Bowflex™ Max Trainer™ exercise machine was purchased directly from Nautilus, Inc.
b. The request to return the product is within 6 weeks of the delivery date of your merchandise.
2. If an RMA is granted, the following instructions will prevent delays in the processing of your refund.
a. The merchandise must be returned to the address given to you at the time of the Return Authorization Call.
b. All returned merchandise must be properly packaged in good condition, preferably in the original boxes.
c. The exterior of the boxes should be marked clearly with:
Return
Authorization
Number
Your
Name
Your
Address
Your Phone Number
d. Additionally, a piece of paper with your name, address and phone number or copies of your original invoice should be placed in each box of merchandise.
e. Your RMA number is time sensitive. Your shipment must be post marked within two weeks from the date the Bowflex™ Max Trainer™ Representative issued
the Return Authorization Number.
Note: You are responsible for return shipping and for any damage or loss to merchandise that occur during return shipment. Nautilus recommends that you obtain tracking
numbers and insure your shipment.
Unauthorized Returns
Nautilus, Inc. defines an unauthorized return as any merchandise returned to our facilities without a valid and current Return Merchandise Authorization (RMA) number issued by Nautilus.
Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause Nautilus, Inc. to consider a return unauthorized. Any merchandise returned
without a RMA number will not be subject to a refund or credit and Nautilus will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.
Buy Back Guarantee
( if purchased in US/Canada )
