Bosch SMU4HTS31E User Manual Download Page 56

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NLTroubleshooting

Sounds

Malfunction

Cause

Troubleshooting

Clapping noises from the
filling valves.

Depending on the home
installation. No device error
present. Operation of the
device is not adversely
affected.

▶

The problem can only be solved via
the house installation.

Knocking or rattling sound.

Spray arm hits the

crockery.

▶

Arrange the dishes in such a way

that the spray arms do not hit the

dishes.

Water jets make direct

contact with the rinse aid

container when the load is

low.

▶

Distribute the crockery

evenly.

▶

Load more dishes in the

appliance.

Light dishes move

during rinsing.

▶

Arrange light items of crockery in a stable
manner.

Summary of Contents for SMU4HTS31E

Page 1: ...dishwasher SMU4HTS31E NL User manual Translated from Dutch to English www onlinedoctranslator com ...

Page 2: ...detergents 27 Unsuitable dishwashing detergent 29 Set up and connection 12 Scope of delivery 12 Setting up and connecting the device 12 Notes on detergents 29 Waste water connection 12 Drinking water connection 13 Electrical connection 13 Filling detergent 29 Crockery 30 Damage to glass and crockery good 31 Getting to know your device 14 Device 14 Controls 15 Loading crockery 31 Unloading crockery...

Page 3: ...e aid container 39 Detergent 39 Device maintenance tips 39 Machine cleaning 39 Sieving System 41 Cleaning the Spray Arms 42 Troubleshooting 43 Error code error indication signal 43 Washing result 45 Home Connect problem 52 Indications on the display 53 Malfunctions 53 Mechanical damage 55 Sounds 56 Cleaning the drain pump 57 Transport Storage and Disposal 57 Disassembling the device 57 Making the ...

Page 4: ... children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and or knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the resulting hazards understood Children must not play with the appliance Cleaning and user maintenance shall not be made by children unless they...

Page 5: ...plug of the mains connection cable must be freely accessible or if free access is not possible an all pole disconnecting device must be installed in the permanently installed electrical system in accordance with the installation instructions When setting up the device make sure that the power cord is not pinched or damaged Cutting the inlet hose or immersing it in water peeling the AquaStop valve ...

Page 6: ...n can lead to the device tipping over Only install underfloor or built in appliances under a continuous worktop that is firmly connected to the adjacent cupboards Safe use WARNING Risk of serious health hazard Failure to observe the safety instructions and instructions for use on the packaging of dishwasher detergents and rinse aids can lead to serious health damage Observe the safety instructions...

Page 7: ...ripping Do not sit or stand on the open appliance door Knives and objects with sharp points can injure cause things Place knives and objects with sharp points pointing downwards in the cutlery basket knife holder or cutlery drawer WARNING Risk of burns If the appliance door is opened during the program run hot water may splash out of the appliance Only open the appliance door carefully while the p...

Page 8: ...iately unplug the mains cable from the socket or switch off the fuse in the fuse box and close the tap Contact customer service Page 59 Improper repairs are dangerous Only qualified personnel may carry out repairs on the device Only original spare parts may be used for repair of the device If the power cord of this appliance is damaged it must be replaced with a special cord available from the man...

Page 9: ...the appliance door so that the appliance door no longer closes WARNING Risk of crushing Children can become trapped between the appliance door and the cupboard doors below with appliances built high Watch out for children when opening and closing the appliance door WARNING Risk of chemical burns Dishwasher and rinse aids can cause burns to the mouth throat and eyes Keep children away from detergen...

Page 10: ...ehold appliance must be observed If no information is available or if the installation manual does not contain any instructions on this subject please check with the manufacturer of these household appliances whether the dishwasher can be built in above or below other household appliances If no information from the manufacturer is available the dishwasher should not be installed above or below the...

Page 11: ...hich the turbidity of the washing water is measured Water can be saved with the aqua sensor The use of the aquasensor depends on the specific program In case of heavy pollution the washing up water is pumped out and replaced with fresh water In the case of light soiling the washing water is also used during the next washing phase and the water consumption can be reduced by 3 6 liters In the automa...

Page 12: ...ppear after the first wash cycle Pay attention to a firm position 6 Install the drain water connection Page 12 7 Install the drinking water connection Page 13 The delivery consists of Dishwasher Instructions Assembly instructions Other documents containing information tie mounting material Steam protection plate Power cord Quick guide 8 Connect the device to the power Waste water connection Connec...

Page 13: ... 3 Make sure that the drinking water connection is not kinked crushed or entangled Electrical connection Connecting the appliance electrically Comments Observe the Safety sing Page 4 Only connect the device on an AC voltage of 220 240 V and 50 Hz or 60 Hz Please note that the wa The protection system only works when the device is supplied with power 1 Connect the appliance plug of the connecting c...

Page 14: ...r device Getting to know your device Device Here you will find an overview of the components of your device 7 8 6 9 5 4 10 3 11 2 1 12 1 Nameplate Type plate with E number and FD number Page 59 You need this information for the service Page 59 1Depending on the device version 14 ...

Page 15: ...rom the detergent dispenser into the tablet compartment where the tabs can dissolve optimally 7 Upper crockery basket Etagère1 Upper spray arm Top crockery basket Page 20 Etagère Page 22 8 9 The upper spray arm cleans the dishes in the upper basket If the dishes do not get optimally clean clean the spray arms Cleaning the spray arms Page 42 10 Sieving System cutlery basket Rinse aid reservoir Siev...

Page 16: ...ndication Key Home Connect Page 37 Water supply indication 6 7 If you pressed for approx 3 seconds open the basic settings 8 Start button Program keys and additional functions Start program Page 33 9 Programs grams Page 18 nct Additional functions page 20 Ex Pro tra fu ma ies 10 Brake startti Display ote Start R emote Start Page 38 Create time setting Page 33 11 choose jd 12 The display shows info...

Page 17: ...Getting to know your deviceNL 13 door handle1 Depending on the device version Open the appliance door 1 17 ...

Page 18: ...lution Very caked in burnt or dried up remove food residues containing starch or protein Intensive Pre rinse Cleaning 70 C Intermediate rinse Rinse aid 69 C To dry All Additional functions page 20 Intensive 70 China Mixed crockery and clean cutlery Degree of pollution Slightly dried up in the household to remove usual food residues Sensor optimized Becomes dependent on the degree of contamination ...

Page 19: ...ternately shows APP and the remaining time Notes for test institutes Test institutes receive instructions for comparison tests e g according to EN60436 These are the conditions for conducting the tests not the results or consumption values Inquiry by email to dishwasher test appliances com The product number E Nr and the production number FD are required which you will find on the type plate on th...

Page 20: ...ariant Additional function Use The duration depends on Decreased by 15 to 75 of the washing program The additional function can before the programs tart or at any time during the program progress are activated springed The water and energy consumption are high Upper crockery basket SpeedPerfect Place cups glasses and small dishes in the upper basket With few crockery switch Less detergent in the d...

Page 21: ... left and right on the outside of the basket inwards a cutlery basket 1 Large plates with a diameter of up to 31 cm can be placed in the lower basket as shown 4 Lower or raise the dish basket evenly to the desired position Make sure that the upper basket is level on both sides 5 Release the lever aThe crockery basket clicks into place 6 Push in the upper crockery basket 1a fhankel gauge of the dev...

Page 22: ...ports 1 Use the etagère and the space below it for storing small cups and glasses or for larger pieces of cutlery such as ladles or pre cut cutlery Fold over folding plate supports1 If you don t need the flip up plate supports flip them over 1 Push the lever forward and fold over the folding plate supports 1 2 If you do not need the etagère you can fold it up 2 To use the folding plate supports ag...

Page 23: ...onveniently via the Home Connect app Quick start with Home Connect page 37 Tip You can change these settings and other basic settings Page 35 change at any time O O hardening system Required The device is set up and connected Page 12 hardening system O huh hardening system 1 Fill with softening salt Page 24 ard calcareous water leaves limescale on the dishes and the rinse aid container and can clo...

Page 24: ...depends on the degree of water hardness The higher the water hardness level the higher the consumption of softening salt Set water softening Set the device to the water hardness 1 Determine the water hardness and the desired setting value Overview of the water hardness settings page 23 PAY ATTENTION Dishwasher detergent can damage the water damage hardening Only fill the water softener reservoir w...

Page 25: ... on and the refill softener salt indicator is deactivated Fill the water softening salt reservoir completely with softening salt The water in the reservoir is displaced and flows away Regenerate the softening system 4 Fit and close the lid of the reservoir In order to maintain trouble free operation of the water softening system the device regularly performs a regeneration of the water softening s...

Page 26: ...and on the basis of the Eco 50 program and the factory set water hardness value of 13 16 dH 2 Top up the rinse aid up to the max mark G Rinse System lance flushing system max Rinse System rinse aid For optimal drying results it is best to use the rinse aid Only use rinse aid for household dishwashers 3 If rinse aid has spilled over it must be removed from the rinse aid container Rinse aid spilled ...

Page 27: ...sher detergent Suitable dishwasher detergents Only use detergents that are suitable for the dishwasher Suitable for both non combined and combined dishwasher detergents For optimal washing and drying results use a non combined detergent in combination with separate softening salt Page 24and rinse agent Page 26 Modern high performance dishwasher detergents usually have a low alkaline recipe with en...

Page 28: ...are used with shortened programmes Page 18 without pre rinse phase recommended It may happen that an applied liquid detergent escapes from the detergent dispenser even though it is closed This is not a malfunction and is not serious if you observe the following Select only a program without pre rinse phase Do not give time setting for the programs tart in In addition to traditional non combined di...

Page 29: ...tergent Chlorine residue on crockery can endanger health Notes on detergents Follow the directions for detergents for daily use Detergents with the indication thing Bio or Eco usually contain for environmental reasons lower amounts of active substances or certain substances even not at all This may limit the cleaning effect Adjust the rinse system and the water softening on the non combined or com...

Page 30: ... is depending on the program automatically opens at the optimum time for the program The dishwashing powder or liquid dishwashing detergent is spread and dissolved in the rinse aid container Tabs fall into the tablet tray and are dosed dissolved Do not place any objects in the tablet tray to allow the tab to dissolve evenly Tip If you use powder detergent and select a program with pre rinse you ca...

Page 31: ... and the appliance Tips When using the device you use less energy and water than with manual washing On our website you will find free examples of how to store the device efficiently To save energy and water load your appliance up to the specified number of standard place settings standard load with crockery and cutlery Technical data page 60 For better washing and drying sultaten place crockery w...

Page 32: ... downwards so that no water remains in them Do not block the spray arms so that they can rotate Do not place small objects in the tablet container and do not block this compartment with dishes so as not to block the lid of the detergent dispenser 1 To avoid water drops falling on the dishes unload the dishes from bottom to top 2 Check the rinse aid reservoir and accessories for contamination and c...

Page 33: ...play Set additional function You can set additional functions in addition to the selected washing programme Remark The available additional functions depend on the selected program Programs Page 18 Press the button for the desired additional function Additional functions page 20 aThe additional function is set and the button of the additional function flashes Activate key lock Make time setting Th...

Page 34: ...ess to continue the program Cancel program To end a program prematurely or to change a program that has started you must cancel the active program Approx Press for 4 seconds aAll indicators are lit aOnce the indications are off 0h 01m appears on the display and the remaining water is dispensed pumps aThe program is aborted and is closed after approx 1 minute Switch off device 1 The notes on safe u...

Page 35: ...witch off the rinse system with position r00 Intensive drying d001 d00 d01 When rinsing the temperature is increased which results in better drying results As a result the running time may increase slightly Remark Not suitable for delicate items of crockery Switch on intensive drying d01 or switch off d00 hot water A001 A00 A01 Set cold water connection or hot water connection Only set the device ...

Page 36: ...rt page 38 With the setting rc2 the function permanently activated This basic setting is only available after you have connected the appliance with the Home Connect app Home Connect page 37 Factory setting re Start with YES Confirm of Reset changed settings to factory condition Initial commissioning settings must be specified 1 Factory setting may differ depending on the device type Change basic s...

Page 37: ...nect app guides you through the entire registration process Follow the instructions in the Home Connect app to make the settings Install app 1 Install the Home Connect app on your mobile terminal device 2 Start the app and configure access for Home Connect The Home Connect app guides you through the entire registration process Connect device to WLAN home network Wi Fi Requirements The Home Connect...

Page 38: ...tart the device at any time with a mobile terminal device software update With this function you can update the software of the device e g for optimizations correction of errors or for security relevant updates The Home Connect app informs you about available software updates Remote Start activate If you have set rc1 in the basic settings of this function you activate the function on your device R...

Page 39: ...nect app Tip You can order our tested and approved machine care products and machine cleaners for dishwashers via https www bosch home com store or our service department Device maintenance tips R Cleaning and maintenance cleaning and maintenance Observe the device maintenance tips to ensure long term operation of the device R R ending clean and maintain your appliance carefully to ensure that it ...

Page 40: ...he Machine Cleaning indicator on the control panel lights up or the display prompts you to do so perform the Machine Cleaning without any dishes After you have performed Machine Cleaning the indicator will go out If the device does not have a reminder function we recommend that you perform the machine cleaning every 2 months Make sure that there are no aluminum um objects such as grease filters fr...

Page 41: ...reservoir 5 impressions 6 impressions aMachine cleaning is in progress a Once the program is complete the indicator for Machine Cleaning goes out 2 Sieving System The sieve system filters coarse contaminants from the flushing circuit 1 3 2 3 Pull the microsieve downwards 1 1 microsieve fine sieve coarse sieve 2 4 Press the locking pieces together and remove the coarse sieve upwards 3 Cleaning siev...

Page 42: ...reening system Check that the coarse sieve locking cams are engaged 1 Unscrew the upper spray arm and pull it downwards 7 Place the sieve system in the appliance and turn the coarse sieve clockwise Check that the arrow marks are opposite each other 1 2 2 Pull the lower spray arm upwards 3 Check the nozzles of the spray arms for blockages under running water and remove any foreign objects 4 Install...

Page 43: ...The appliance has detected a calcified heating element 1 Descale the appliance 2 Use the appliance with the water softener 1 E 30 00 lights up alternately Aquastop system is activated 1 Close the tap 2 Contact the service department Page 59 E 31 00 lights up alternately Aquastop system is activated 1 Close the tap 2 Contact the service department Page 59 E 32 00 lights up alternately or water supp...

Page 44: ...lights up alternately Drain pump is blocked Clean the drain pump Cleaning the drain pump page 57 Drain pump cover is loose Make the cover of the drain pump Page 57well fixed E 61 03 lights up alternately The water is not pumped out Drain hose is clogged or kinked 1 Route the drain hose without kinks 2 Remove the remains Siphon connection is still closed Check the connection to the siphon and open ...

Page 45: ...urn on the device 6 If the problem occurs again Press Close the tap Remove the plug from the socket Contact the service department Page 59and state the error code Washing result Malfunction Crockery is not dry Cause Troubleshooting No rinse aid has been used or the dosage is set too low 1 Fill the rinse agent Page 26Bee 2 Set the amount of rinse aid Setting the rinse aid amount Page 26 The program...

Page 46: ...has been removed too early or the drying process has not yet ended 1 Wait for the program end 2 Do not remove the dishes until 30 minutes after the end of the programme Used rinse aid has limited drying performance Use a quality rinse aid Eco products may have a limited effect Plastic dishes are not dry No mistake Due to a lower heat storage capacity dries plastic worse No solution available Cutle...

Page 47: ...shes do not hinder the rotation of the spray arm Spray arm nozzles are clogged Clean the spray arms Page 42 The seven are polluted Clean the sieves Cleaning sieves Page 41 The strainers are incorrectly fitted and or not secured 1 Apply the sieves properly Sieving System Page 41 2 Secure the seven Washing program too weak chosen Select a more powerful rinse programme Programs Page 18 Crockery has b...

Page 48: ... 18or use dishwasher powder Page 27 Cleaning effect and dissolving behavior decrease with longer storage time or the detergent clots strongly Change from dishwasher detergent Page 27 There are water stains on plastic parts Droplet formation on plastic surfaces is physically unavoidable Water spots are visible after drying Choose a more powerful program Programs Page 18 Arrange the crockery at an a...

Page 49: ...nt bio dishwasher detergent or eco dishwasher detergent is insufficiently effective Set the water softener to the water hardness and use separate agents quality cleaning agent softening salt rinse aid Dishwasher detergent is dosed too low Increase the detergent dosage or change dishwasher detergent Page 27 Washing program too weak chosen Select a more powerful rinse programme Programs Page 18 Tea ...

Page 50: ...especially on the bottom Layers are formed by components of food residues and tap water lime soapy 1 Check the water softening setting 2 Top up with softening salt Filling softening salt Page 24 3 If you use combination detergents tabs activate the water softener Follow the directions for the detergents Notes on detergents Page 29 Plastic parts inside the appliance are discolored Plastic parts in ...

Page 51: ... has been pre cleaned too well The sensor system therefore opts for a weak washing program Stubborn dirt cannot be partially removed Only remove coarse food residues and do not pre rinse the dishes Irreparable glass clouding Glasses are not dishwasher safe but dishwasher safe only Use dishwasher safe glasses Glasses are suitable for cleaning in a dishwasher but long term wear and changes must be t...

Page 52: ... dispenser Abnormal foaming present There is hand dishwashing liquid in the rinse aid reservoir Fill rinse aid directly into the reservoir Filling rinse aid Page 26 Rinse aid has been spilled Remove the rinse aid with a cloth Used detergent or cleaning product produces too much foam Use a different brand of detergent Home Connect problem Malfunction Cause Troubleshooting Home network is not being ...

Page 53: ...e amount of rinse aid Display flashes Appliance door is not completely closed Close the appliance door Arrange the crockery in such a way that no crockery parts protrude over the crockery basket and prevent the appliance door from closing properly Malfunctions Malfunction Cause Troubleshooting Water remains in the appliance at the end of the programme Sieve system or space under the sieve is clogg...

Page 54: ...ely closed Close the appliance door Program starts automatically The program has not ended Cancel program page 34 Device hangs in a program or shuts down Appliance door is not completely closed Close the appliance door Power and or water supply is interrupted 1 Check the power supply 2 Check the water supply The upper basket presses against the inner door and prevents the appliance door from closi...

Page 55: ...into the socket Turn on the device 3 If the problem occurs again Contact customer service after sales service Page 59 Mechanical damage Malfunction Cause Troubleshooting Appliance door cannot be closed The door lock has tripped Close the appliance door with more force Door blocked due to an installation error Check whether the device has been installed correctly The appliance door door panel or at...

Page 56: ...roblem can only be solved via the house installation Knocking or rattling sound Spray arm hits the crockery Arrange the dishes in such a way that the spray arms do not hit the dishes Water jets make direct contact with the rinse aid container when the load is low Distribute the crockery evenly Load more dishes in the appliance Light dishes move during rinsing Arrange light items of crockery in a s...

Page 57: ...ting water t t t ransport storage and disposal transport store If necessary use a sponge for this and drain t Here you will find an explanation of how to prepare the device for transport and storage We also explain how to dispose of old appliances transport storage and disposal 5 Lift up the pump cover with a spoon and grasp it by the bracket Disassemble device 1 Unplug the appliance from the main...

Page 58: ... unit and damaging the unit only transport the unit in an upright position 1 Unplug the power cord from the outlet 1 Remove dishes from the appliance 2 Cut the power cord 2 Secure loose parts 3 Dispose of the device in an environmentally friendly way 3 Turn on the device Page 32 You can obtain information about the current disposal methods from your dealer and your municipal or district council of...

Page 59: ...he device with AquaStop has been set up and connected professionally and in accordance with our installation instructions this also includes the professionally installed extension of the AquaStop original accessory Our warranty does not cover defective supply lines or fittings up to the AquaStop connection on the tap While using an appliance In principle with AquaStop you do not have to keep up wi...

Page 60: ...ossrequest bshg com or BSH Hausgeräte GmbH Carl Wery Str 34 D 81739 Munich Subject OSSREQUEST You will be charged for the processing of your request This offer is valid for three years from the date of purchase or at least during the period during which we provide support and spare parts for the affected device 220 240 V 50 Hz or 60 Hz Connection value Fuse water pressure 2000 2400 W 10 16 A min 5...

Page 61: ...Home Connect functionality complies with the basic requirements and other applicable provisions of Directive 2014 53 EU A detailed RED Declaration of Conformity can be found on the Internet at www bosch home com on the product page of your appliance in the additional documents BE FR MT SE 5 GHz WLAN WiFi for indoor use only BG CZ DK THE EE IE LT SI el LU SK ES HU HR NL IT AT CY PL LI PT LV RO UK N...

Page 62: ......

Page 63: ......

Page 64: ... service Contact data of all countries are listed in the attached service directory BSH Hausgeräte GmbH Carl Wery Strasse 34 81739 Munich GERMANY www bosch home com A Bosch Company 9001466320 9001466320 020312 642 V1 nl ...

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