FLEXIDOME indoor 5100i (IR) | FLEXIDOME
outdoor 5100i (IR)
Troubleshooting | en
53
Bosch Security Systems B.V.
User manual
11-2022 | V02 | F.01U.394.427
5
Troubleshooting
5.1
Physical reset button
Each camera has a hardware reset button. You may need to press the reset button to reset the
camera to factory defaults if you encounter the following circumstances:
–
You can power up the camera but cannot log on to the camera using the web browser.
–
The camera doesn’t start up, or fails to power up via PoE.
–
The camera cannot search an IP address.
–
The camera’s firmware crashed.
–
You forgot the password to access the camera.
–
The image becomes frozen.
–
You cannot update the firmware.
–
The camera disconnects from the network at random and needs a reboot.
–
The camera no longer finds pre-positions (preset positions).
–
You cannot configure the camera using the web browser.
–
The camera has no video out.
i
Notice!
A factory default deletes all camera settings including passwords, network settings, and
image settings.
Complete the following sequence of steps only if you have no other option to restore
operation to the camera.
Steps to complete a hardware reset for the camera
1.
Apply power to the camera. Search for the IP address, and then log on to the camera
using the web browser. (
Note
: You can use Configuration Manager to identify the IP
address.)
2.
Find the hardware reset button on the camera block. (See each section below to locate
the reset button for your camera model.)
For more information on how to access the camera's physical reset button, please consult the
Installation manual.
