6 720 801 244 (2013/08)
Compress 3000 DW FO
44 | Warranty details
10
Warranty details
Robert Bosch (Australia) Pty Ltd Thermotechnology
Division
Voluntary Repair or Replacement Warranty for Bosch Heat
Pump
All Bosch products are carefully checked, tested and certified
to Australian and New Zealand standards.
1. Warranty
Bosch warrants, at its option, to repair or replace your water
heater or relevant part thereof (Product) if such Product are
faulty or defective in manufacture or materials during the
warranty period specified below.
The warranty period commences on the date of purchase. If the
date of original purchase cannot be determined, then the
warranty period will commence six (6) months after the date of
manufacture stamped on the Product. Bosch may require
evidence to verify the date of purchase.
This warranty only covers repair or replacement of defective
Product (including labour costs where indicated). It does not
cover:
•
any costs incurred by the end user in normal or scheduled
maintenance of the Product; or
•
subject to any law to the contrary, any damage to property,
personal injury, direct or indirect loss, consequential
losses or other expenses arising from breach of this
warranty. Any end user concerned with this exclusion
should consider the "Important Note: Mandatory Australian
Consumer Law statement” above.
2. Warranty periods & coverage
Bosch will provide warranty service for Product purchased and
installed in Australia and New Zealand as follows:
"Parts & Labour"
means free of charge repair and/or
replacement, including labour.
"Parts only"
means a replacement heat exchanger, free of
charge. All installation and repair labour costs are the
responsibility of the owner.
"Domestic use"
warranty period applies to Product installed
to supply hot water for use by individuals in domestic
dwellings. For Product used for all other uses, the commercial
use warranty period will apply. This includes, without
limitation, installations such as centralised or bulk hot systems,
hotels, sporting complexes, caravan parks, laundry facilities,
restaurants and cafes.
For “Parts only” warranty, the end user will be charged for
service call costs and service technician fees in effecting the
replacement.
For valid claims within "Parts & Labour" warranty periods, the
end user will not be charged for costs associated with making a
warranty claim, including service call costs, any service
technician fees or the cost of replacement parts and freight,
provided that:
Important Note: Mandatory Australian
Consumer Law statement
If you have purchased your product in
Australia, you should be aware that:
This warranty is provided in addition to other
rights and remedies held by a consumer at
law. Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to a
replacement or refund for a major failure and
for compensation for any other reasonably
foreseeable loss or damage. You are also
entitled to have the goods repaired or
replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
Important Note: New Zealand law
If you have purchased your product in New
Zealand, you should be aware that:
This warranty is supplemental to any other
rights and remedies you have under the
Consumer Guarantees Act 1993 NZ, unless
your purchase is made for commercial
purposes, in which case Bosch excludes all
consumer guarantees implied in the
Consumer Guarantees Act 1993 NZ in
respect of your product.
Components
The period after
purchase within which
the fault must appear
What Bosch will
do (see below for
definitions)
Domestic Use (see below for definition)
All
components
Year 1 to 2
Parts & Labour
Water tank
Year 2 to 5
Parts only
Commercial Use (see below for definition)
All
components
Year 1 to 1
Parts & Labour
Water tank
Year 1 to 1
Parts only
Table 8
