Boca HOME OFFICE, User Manual

Page: 14 / 70

14
H
OME
/O
FFICE
M
ODEM
Section Five: Troubleshooting
This section lists common problems that may be
encountered and their possible solutions.
n
Verify that you have cables
plugged in correctly.
n
Connect a telephone set directly to
the wall jack and check for a dial
tone. If no dial tone is heard, the
telephone line is not working.
Contact the telephone company.
n
Check the connections between the
modem and the computer, and the
modem and the telephone line.
n
Make sure the telephone jack is
operational as described above.
n
The telephone line may be in use
at a different extension.
n
Perhaps the number you have
called does not reach a modem, or
the remote modem may not be set
up to respond.
n
There may be a conflicting port
address. Re-configure the modem’s
COM port address (INTERNAL
MODEL ONLY
).
SYMPTOM POSSIBLE REMEDY
No dial tone.
Modem will not
connect to
another modem.
No response
when you type
in AT commands
HOMEOFF.PM6 5/9/97, 9:15 AM 14