Boca HOME OFFICE User Manual Download Page 9

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Section Two: Package Contents

This section explains how to connect the Boca Research
H

OME

FFICE

ODEM

to your computer.

External Modem

Verify that your external modem package contains the
following items:

Package Contents

AC POWER
ADAPTER

RJ-11 CABLE

EXTERNAL
MODEM

COMMUNICATIONS
SOFTWARE & MANUAL

ADVANCED
USERS GUIDE

If any items are missing or damaged, contact the vendor
from whom you purchased the modem for assistance.

(Phone cable configuration will vary for international settings.)

HOMEOFF.PM6

5/9/97, 9:15 AM

Summary of Contents for HOME OFFICE

Page 1: ...1 HOME OFFICE MODEM 33 6 Internal External Fax Modem Advanced User s Guide...

Page 2: ...2 HOME OFFICE MODEM...

Page 3: ...roduct How to get Technical Assistance The dealer that you purchased this product or your computer from is the first place you should go for technical assistance The dealer is usually the most qualifi...

Page 4: ...programs to ensure the product you purchased is of the highest caliber Sometimes however a component may be missing from the box or is damaged or corrupt in some way If this happens immediately return...

Page 5: ...ch Inc Boca Research is not liable for any damage resulting from technical or editorial errors or omissions contained in this document The information in this manual is subject to change without notic...

Page 6: ...on for Windows 95 13 Section Five Troubleshooting 14 Appendix A Technical Specifications 19 Appendix B Compliance Information 20 Appendix C Modem Command Reference 27 Basic AT Commands 31 Extended AT...

Page 7: ...ndard 14 4Kbps send receive fax n 100 compatible with the Hayes AT command set n Auto dial and auto answer tone or pulse dialing n Group III send and receive fax capability with support for Class 1 an...

Page 8: ...aults the suggested initialization INIT string is ATZ If you want to custom configure your stored profiles we suggest that you always start out with an AT F C1 D2 before customizing other commands Thi...

Page 9: ...your external modem package contains the following items Package Contents AC POWER ADAPTER 12 12 12 12 RJ 11 CABLE EXTERNAL MODEM COMMUNICATIONS SOFTWARE MANUAL ADVANCED USERS GUIDE If any items are m...

Page 10: ...he following items ADVANCED USERS GUIDE COMMUNICATIONS SOFTWARE MANUAL INTERNAL HOME OFFICE MODEM 12 12 1 1 RJ 11 CABLE If any items are missing or damaged contact the vendor from whom you purchased t...

Page 11: ...t interface n Operating the HOME OFFICE MODEM with a computer requires communication software either as a stand alone product as included here or as part of an application program n The HOME OFFICE MO...

Page 12: ...r OH Off Hook ON when the modem takes control of the telephone line to establish a data link SD Send Data FLASHES when a data bit is sent to the modem by the computer RD Received FLASHES when a data b...

Page 13: ...rd that may be using one of these resources for an extra Printer Port for example you can disable the extra printer port on the I O card and make that IRQ available for your new Home Office Modem Anot...

Page 14: ...y n Check the connections between the modem and the computer and the modem and the telephone line n Make sure the telephone jack is operational as described above n The telephone line may be in use at...

Page 15: ...n Make sure the echo command is set to ON Change to echo with the ATE1 command n Make sure the local yours and remote modem configurations are compatible n Turn off your modem EXTERNAL exit and re ru...

Page 16: ...be answering before the modem can Turn the answering machine off or use the software to set auto answer to respond in fewer rings than the answering machine n Check for any loose connections n Re try...

Page 17: ...lation Hints on page 8 An Q6 which disables error control is optional n Try connecting at a lower speed e g 9600 or 2400bps n Turn off error correction compression with an AT Q6 C0 command n Noisy poo...

Page 18: ...Q6 and setting the communication software to the correct baud rate for the service you are calling e g 2400 9600bps If you still have problems connecting try forcing the modem to connect up at the slo...

Page 19: ...Bell Bell 212A 1200bps Bell 103 300bps Rockwell V FC Fax Modulation Protocols V 17 14 4Kbps transmit and receive V 29 9600 7200bps transmit and receive V 27 ter 4800 2400bps transmit and receive V 21...

Page 20: ...erference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television r...

Page 21: ...hom you purchased the MODEM Telephone Connection Requirements Except for telephone company provided ringers all connections to the telephone network shall be made through standard plugs and standard t...

Page 22: ...nt of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Depart...

Page 23: ...load numbers of all the devices does not exceed 100 The Load number appears on the underside of the HOME OFFICE MODEM To be installed in UL listed and CSA certified computers with instructions on how...

Page 24: ...ther normative documents Safety The Product complies with the requirements of the low voltage directive 73 23 EEC EN 60950 1992 A1 A2 EMC EN 55022 1993 Class B EN 50082 1 1992 IEC 801 2 1991 4kV CD 8k...

Page 25: ...ANCHER LA LIGNE TELEPHONIQUE DE LA CARTE MODEM MUNIE D UNE PRISE OR D UNE FICHE AVANT DE PROCEDER A L INSTALLATION DANS L APPAREIL OU LORSQUE LE COUVERCLE DE CELUI CI EST RETIRE 3 CAUTION APPLY THE EN...

Page 26: ...5 call attempts shall be made to the same number within a one hour period b There shall be at least 60 seconds between call attempts c Not more than a total of 10 call attempts shall be made to the sa...

Page 27: ...for additional details Hayes compatible commands consist of a basic command set and an extended command set The basic set involves functions such as dialing a number or putting the modem on hook i e r...

Page 28: ...AT command for V 42 V 42bis Examples AT K3 enables RTS CTS hardware based flow control Flow control compensates for the difference between the rate at which data reaches a device and the rate at whic...

Page 29: ...col developed by Microcom for full duplex error free communications This protocol detects and corrects errors which can result from telephone line noise and other signal distortions There are several...

Page 30: ...CITT serial interface standard EIA RS232 D V 32 CCITT standard for 9600bps and 4800bps communications V 32bis CCITT standard for an extensive range of high speed modems operating at 14 400bps 12Kbps 9...

Page 31: ...escription ATD 0 9 DTMF digits L Re dial last number P Pulse rotary dial 10 pulses per second T Touch tone dial DTMF W Wait for dial tone for 1 255 seconds Default is 50 seconds this value is set by t...

Page 32: ...ATI1 Displays the checksum ATI2 Displays ROM checksum as OK or ERROR ATI3 Displays the firmware revision level ATI4 Reports OEM defined identifier string ATI5 Reports country code ATI6 Reports modem d...

Page 33: ...om command mode to on line mode and initiates an equalizer retrain sequence d Mode responses ATQ0 Enables result codes to be issued to the screen default ATQ1 Disables result codes to be issued to the...

Page 34: ...herwise by country requirements sends only OK TONE NO ANSWER and CONNECT XXXX result codes ATX3 Enables monitoring of busy tones sends only OK CONNECT RING NO CARRIER ERROR NO DIALTONE NO ANSWER and C...

Page 35: ...to answer inhibited default AT D1 Q0 1 4 6 Asynchronous escape sequence Q2 3 Modem hangs up auto answer inhibited AT D2 Q0 6 Modem hangs up auto answer inhibited AT D3 Q0 1 4 6 Modem does a soft reset...

Page 36: ...make break ratio of 39 61 at 10pps US andCanada default AT P1 Selects a make break ratio of 33 67 at 10pps UK and Hong Kong AT P2 Same as 0 except at 20pps AT P3 Same as 1 except at 20pps Asynchronous...

Page 37: ...utes the remote digital loopback test with a self test AT T8 Executes the remote analog loopback test with a self test View Configuration AT V View current configuration and user profile Store user pr...

Page 38: ...acters DEFAULT AT A2 set maximum block size to 192 characters AT A3 set maximum block size to 256 characters Transmit Break When this command is entered during a non MNP connection a break signal is s...

Page 39: ...sends a break to the remote modem AT K5 modem sends a break to the remote modem in sequence with any transmitted data DEFAULT 2 When a break is received from the remote modem during NORMAL mode AT K0...

Page 40: ...ring mode AT N1 DIRECT pass through mode AT N2 RELIABLE LINK mode Specifies error correction for the modem to modem connection AT N3 AUTO RELIABLE LINK mode Attempts error correction connection but wi...

Page 41: ...er or not the modem automatically monitors the line quality and requests a retrain when necessary AT E0 disables line quality monitor auto retrain AT E1 enables line quality monitor auto retrain AT E2...

Page 42: ...eye quality monitor This can range from 0 to 255 When the value is 8 or greater the modem will automatically retrain if enabled by the AT E1 command The value for a normal connection ranges from 0 to...

Page 43: ...ernatively be used in which case the MS subparameters will be modified to reflect the Nn command and S37 x settings Use of the Nn and S37 x commands is not recommended but is provided for compatibilit...

Page 44: ...values list of supported automode values list of supported min_rate values list of supported max rate values Example MS 0 1 2 3 9 10 11 64 69 74 0 1 300 28800 300 28800 Subparameter Definitions 1 mod...

Page 45: ...answering modes transmit at 1200bps and receive at 75bps The rate is always specified at 1200bps The modem may also automatically switch to another modulation automode subject to the following constra...

Page 46: ...tion a If max_rate is within the rates supported by the selected modulation the selected rate is that specified by max_rate Example MS 9 0 1200 4800 selects V 32 4800bps fixed rate b If max_rate is gr...

Page 47: ...using mod and max_rate respectively Set min_rate to 300 to allow automoding all the way down to V 21 300bps Example MS 11 1 300 16800 selects automode starting at V 34 16800bps no comparable S37 comma...

Page 48: ...ds Reading a Register Value To read the current value of a register type AT Sn ENTER where n is a register number AT Sn Sn ENTER from the command mode To read the register values of S0 and S1 type AT...

Page 49: ...Pause time for dial delay S9 1 255 seconds 6 10 Carrier detect S10 1 255 seconds 14 1 4 Lost Carrier to Hang Up Delay S11 50 255 95 100 DTMF tone duration in one hundredth second increments S12 0 255...

Page 50: ...Control S37 0 Line Connection speed NOTE Desired sub V 34 line connection speed If an invalid number is entered the number is accepted into the register but S37 will react as though the default value...

Page 51: ...th no compression 138 enables error correction WITH compression S48 0 7 128 7 V 42 Negotiation NOTE 0 disables negotiation and proceeds with LAPM 7 enables negotiation and 128 disables negotiation and...

Page 52: ...efined as follows for S95 0 CONNECT CODE indicates DCE speed instead of DTE speed 1 Append ARQ automatic repeat request to verbose CONNECT XXXX result code if protocol is other than none 2 Enable CARR...

Page 53: ...NNECT 5 Modem established a connection 1200 at 1200 1200bps NO 6 Modem did not detect a dial tone within 5 DIALTONE seconds after going off hook BUSY 7 Modem detected a busy signal NO ANSWER 8 Five se...

Page 54: ...00 bps 38400 CONNECT 18 Connection made at 57600 bps 57600 CONNECT 19 Connection made at 115 200 bps 115200 CONNECT 22 Modem returns this result code when upon 75TX 1200RX establishing a V 23 originat...

Page 55: ...fax modem connection is established DATA 35 A data modem connection is established CARRIER 40 Carrier rate of 300 bps 300 CARRIER 44 V 23 backward channel has been detected 1200 75 CARRIER 45 V 23 fo...

Page 56: ...of 19200 bps 19200 CARRIER 55 Carrier rate of 21600 bps 21600 CARRIER 56 Carrier rate of 24000 bps 24000 CARRIER 57 Carrier rate of 26400 bps 26400 CARRIER 58 Carrier rate of 28800 bps 28800 COMPRESSI...

Page 57: ...Modem has connected without any form of NONE error connection PROTOCOL 77 Modem has connected in the V 42 LAPM LAPM mode of error correction PROTOCOL 80 Modem has connected in the MNP mode of ALT erro...

Page 58: ...during off hours if you have a question about product settings or if you wish to download special software or utilities If the Troubleshooting section Section Five did not resolve your problem you ma...

Page 59: ...package Boca Research Inc will return any product which is not accompanied by an RMA number 3 Refer to the Warranty Statement if the product is covered under the five year Boca Research Inc Limited Wa...

Page 60: ...uivalent to the original packaging and insure the package to protect against loss or damage during transit Shipping charges must be prepaid C O D shipments will not be accepted Please use the address...

Page 61: ...returned merchandise Products which require Limited Warranty service during the warranty period should be delivered to BRI at the address in the Appendix Servicing Your Boca Product with proof of pur...

Page 62: ...s setting agencies ASCII Acronym for American Standard Code for Information Interchange ASCII is an ANSI character set The standard ASCII character set consists of 128 decimal numbers 0 127 for letter...

Page 63: ...command K A break signal is represented on the communications line by a steady space signal for a significant length of time Break signals may be activated from the keyboard by pressing the BREAK key...

Page 64: ...nnection User data may then be transmitted or received dial modifier Dial modifiers are special characters appended to the ATD command which instruct the modem how to place a call digital signal A dis...

Page 65: ...characters to pause or resume transmission full duplex Two way simultaneous transmission between modems which may occur via a four wire circuit on a leased line or with a two wire connection when the...

Page 66: ...e carried over analog facilities long space disconnect Determines whether or not modem disconnects when it receives a continuous break from a remote modem Controlled by the ATY command loopback tests...

Page 67: ...e When placing a call the modem is put on line with the dial command P PBX Private Branch Exchange A telephone switch at a customer site pulse dialing Also referred to as rotary dialing i e dialing wi...

Page 68: ...d The basic AT command set originated by Hayes Microcomputer Products Inc synchronous clock source Applies to synchronous modem operations and is set with the X command The command specifies the clock...

Page 69: ...69...

Page 70: ...Manual Part No 9378 Rev 1 0...

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