Boann Reverse Osmosis 5-Stage Water Filtration System, User Manual, Page: 22 / 24

22
boannstyle.com
Boann Manufacturer Warranty
BOANN REVERSE OSMOSIS 5-STAGE WATER FILTRATION SYSTEM PARTS AND SYSTEM
WARRANTY INFORMATION
LIMITED WARRANTY
Boann Reverse Osmosis 5-Stage Water Filtration System is hereby warranted to the original purchaser to be free from
defects in material and workmanship for three (3) YEARS from the time of the original purchase, excluding the filtration
media (examples – RO Filters, RO Membranes and other such media) as it is typical to change such media
approximately every six (6) MONTHS (contingent upon usage). Any filter housings or adaptor fittings found to be defective
will be replaced free of charge with all cost of shipping incurred by Boann. Any costs, labor and associated liability with
removal or installation of the product for warranty consideration shall be incurred by the purchaser. The Boann Reverse
Osmosis 5-Stage Water Filtration system is designed for self-maintenance and thereby Boann will take no responsibility
of any cost incurred for maintenance, removal and/or installation of the Reverse Osmosis 5-Stage Water Filtration System
and the system’s parts.
Filter Cartridges – Media – are hereby warranted to the original purchaser to be free from material defects for one (1)
YEAR from the time of the original purchase.
Warranty Service can be obtained by contacting Boann at 1-855-239-2666 or by email at info@boannstyle.com to
receive a Return Authorization Number (RA). In receipt of an assigned RA number, any returned package must be labeled
with an RA Number somewhere on the outside of the package. Returns that are received without a RA number will be
refused and sent back. When shipping a package to our factory/service center, freight and insurance is incurred by the
original purchaser. Please include a copy of the original purchase invoice/sales receipt with date of purchase. A note or
letter should accompany the return, explaning the problem in detail. Boann in turn will repair, replace and ship back the
unit prepaid. Please mail returned products to:
Boann
375 South 6th Avenue
City of Industry, CA 91746
Boann has the right, at its discretion, to replace or repair returned equipment. Replaced equipment may be reconditioned.
Parts used in repairing or replacing equipment will be warranted for ninety (90) days from the date the equipment is
returned to you, unless the time-period is less than the original warranty period, whichever is longer.
All Warranties are Non-Assignable and Non-Transferable.
Warranty Conditions
This is void and does not cover defects resulting from improper installation, misuse, abuse, misapplication, improper
maintenance (including standard cleaning), neglect, alteration, accidents, casualties, fire, flood, freezing, environmental
conditions, water pressure spikes or other such acts of God.
Warranty is also void if the following conditions are not met:
Reverse Osmosis System must be hooked up to a portable municipal or well cold water supply.
Water hardness should not exceed 7 grains per gallon or 120 ppm.
Maximum incoming iron should not exceed .2 ppm.
The pH of the water must not be lower than 4 or higher than 11.
Incoming water pressure must be between 40 and 100 pounds per square inch.
Incoming water to the system should be between 40 - 85˚F (4.5˚- 30˚C).
Incoming TDS (Total Dissolved Solids) must not exceed 2000 ppm.
Water must be biologically safe – Do not use the filtration system with water of unknown quality and without proper
disinfection before and after entering the system.
This warranty is only valid on equipment installed and used in the United States and Canada. Warranty is only valid
for home use of the R.O. Filtration System. Any installation for commercial, business and/or industrial use will void the
Warranty.
Boann will not be responsible for any implied warranties, including those of merchantability and fitness for a particular
purpose. Boann will not be responsible for any incidental or consequential damages, including travel, phone, loss of
revenues, loss of time, inconvenience, loss of use of equipment, and damage caused by this equipment and its failure to
function properly. This warranty hereby sets forth all of Boann’s responsibilities and limitations of liability regarding this
equipment and occurrences arising from its operation.