NeuroMotive™ User’s Manual
LB-0336 Rev. 1.00
Page 52
Known Issues
Sustained video playback for long periods of time has resulted in the video stopping. To continue pause
and then start playback again.
During file playback tracking of object direction and shape may be slow.
Warranty
Blackrock Microsystems (“Blackrock”) warrants its products are free from defects in materials and manufacturing
for a period of one year from the date of shipment. At its option, Blackrock will repair or replace any product that
does not comply with this warranty. This warranty is voided by: (1) any modification or attempted modification to
the product done by anyone other than an authorized Blackrock employee; (2) any abuse, negligent handling or
misapplication of the product; or (3) any sale or other transfer of the product by the original purchaser.
EXCEPT FOR THE WARRANTY SET FORTH IN THE PRECEDING PARAGRAPH, Blackrock PROVIDES
NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, BY FACT OR LAW, AND HEREBY
DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-
INFRINGEMENT OF THIRD-PARTY PATENT OR OTHER INTELLECTUAL PROPERTY RIGHTS.
Blackrock SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY
OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES RESULTING FROM
LOSS OF USE, LOSS OF PROFITS, INTERRUPTION OR LOSS OF BUSINESS OR OTHER ECONOMIC
LOSS) ARISING OUT OF NON-COMPLIANCE WITH ANY WARRANTY. Blackrock’s ENTIRE LIABILITY
SHALL BE LIMITED TO PROVIDING THE REMEDY SET FORTH IN THE PRECEDING PARAGRAPH.
Return Merchandise Authorization (RMA)
In the unlikely event that the NeuroMotive™ system needs to be returned to Blackrock for repair or maintenance, do
not send any equipment back without a Return Merchandise Authorization Number. An RMA number will be
issued to you by a Blackrock representative. If you need to obtain an RMA number, you may contact a product
support representative at (801) 582-5533 or toll free at (866) 806-3692.
Once an RMA number has been issued, it is important to safely pack the returned item for shipping back to
Blackrock. It is preferred that you save the original boxes and packing materials that the system arrived in for return
shipment. Please address the package as follows:
Blackrock Microsystems
ATTN: RMA #
630 Komas Drive, Suite 200
Salt Lake City, UT 84108-1229 USA
Tel: (801) 582-5533